Zomato Complaints & Reviews

I got 150 off voucher from Paytm.

Date[protected]
order no-[protected]
my order is not delivered and now not responding
my payment is also not refunded
and they are sending me mail that they delevered my order
both company and delivery person not responding

Yesterday morning (01 Sep 21) I was wanting to place some order for food. I selected Zomato app. I happened to select one item, namely 1x Butter Masala Dosa from Gokul Oottupura. I only selected it. I did not finalise my selection. I did not even get an opportunity to review my selections and also to select the mode of payment. But alas, as soon as I selected this Masala Dosa, the app confirmed the purchase and placed the firm order. The money was also debited from my PayTm wallet. My order number was [protected]. Restaurant restaurant Gokul Oottupura. Date and time of order: 01 Sep 2021 at 8:57 am . Item delivered: Butter Masala Dosa costing Rs 210.50.

Since food orders are generally not cancellable, I was lumped with the above food item, much against my satisfaction.

Dear Sir/Madam,
please note today I placed order on zomato for order i.d [protected], however this was never delivered to me at my place, when I tracked back on site it was showing delivered, this is kind of cheating, they take charges but on delivery tracking they show false updations

Order red sauce, get white sauce..ordered red paprika pizza, got only 2 piece of it..disgusting service...disgusting customer care attitude.

Sir meri id FE892464 band ho gya payout problem ki wajah sa sir meri id chalu kar do

Hi, I'm Rahul Today (31/08/21) unfortunately i ordered food from zomato and also subscribed for zomato pro. I ordered food 3 items (1 chicken jumbo biryani, 1 tandoori full, 1 grill chicken) from lucky restaurant miyapur via zomato at 12.45 pm. The food is delivered at security gate bcoz of covid precautionary terms when went to take delivery at the security gate i found that the only chicken jumbo biryani is there then i called the delivery boy regarding it he told me he took the packet given by restaurant, please complaint to customer service. i contacted customer care explained the situation, by the way, zomato customer care is even worse than their delivery service. This customer executive told me to wait he will check with the restaurant manager. i have been waiting for 20 mins and i am asking him about food, i dont understand im only getting apologies but no resolvement. And the chat is disclosed with bunch of sorries, i really don't understand then again i contacted customer care this time they were saying the food was delivered as per restaurant so we can't refund you. So here customer is the culprit as per their statment right. i enquired security, delivery boy while i was on call with customer care all are saying only one package is delivered. And there's also a cctv proof of delivering 1 package. My only question to ZOMATO where did the food gone if it is delivered. somebody please find the missing items from the order. Here's my complaint for not providing the service assured and on the top of it accusing customer with false accusation. Money is not the matter here this way of treating customer if had faced issue by you. In this digital space i think it's easy to find where it went wrong, who is lying. so i think this platform will help me on this issue and resolve it so no other face such experiance faced by me.

I am not able to apply any promo code from my account because it says promo codes are not applicable for current order for every order..I have even updated the app and tried to log in and out if it resolves the problem but nothing helped

Please look into this issue as soon as possible and try to resolve it..

I can provide my account details for solving the problem.. Please try to resolve it as soon as possible

I have been ordered 2 plates of chicken biriyani on 24th August 2021 around 8pm, order accepted and paid INR 500. Food delivery was shown cancelled after 30 minutes, I have chosen a restaurant called Mogojastra, kalyani, West Bengal . I was waiting for refund but not getting yet, really it's disappointing.

Order Number [protected]
Order from Cakes and More ( Goregaon Branch ) was hard, stale and had a fermented taste . My stomach is already aching after 10 mins of eating just a small piece . Ordered it for my Kanha on the eve of Janamashtami .
Complained to Zomato . They apologised but refused to refund the payment .
I have submitted a 1 star review to the cake shop as well .
I will be claiming for medical bills if any later .
But right now I demand a refund from Zomato as they are the mediators .

Promo codes have been disabled and it says o promo codes are available for current order for every order

Zomato suspended my account and now it has been blocked I had never done any order as iam a new comer only 3 or four days I came first my account was pending for verification but now it suspended and blecked when I raise ticket they where so irresponsible so please make or allow me to do job please make sure ...

लाईसेंस पर नाम और डेट ऑफ़ बर्थ मैच नही हो रहा
इसलिये मेरा ID verification pending है
प्लीज मेरा ID ऐक्टिवेट करें
मो- [protected]

I hv ordered one masala dosa from shree Agarwal caterers vidhyadher nagar Jaipur at 19.31 on 29/08/21
I hv recived half of the quantity and total in the bill was wrong and they hv taken 40 rs extra from bill taral ant charged was 141 rs
And taral comes with taxes was 100
And bill taral was 120 which was also wrong
Plz check and take action as soon as possible

Sir m Add money add paytm through zomato but not show paytm wallet .. zomato registered mobile no. [protected] ..

Please Refund .

Yesterday I made a order in zomato the payment was made but order showed payment incomplete.
My order id is [protected].
Please provide necessary process to refund my amount.

They didn't delivered all That I ordered, and the ones got delivered are stale and pungent. I complained to their helpline. No help was offered, instead they started avoiding my issue.

Dear Zomato
The refund to Paytm wallet belonging to me is still pending. The refund was initiated on 18 August 2021 but it is 27 August 2021.
Please refund the amount as soon as possible.
Thank you
Saurabh Kesri

Hi Zomato Senior Team,
Order id:-[protected]
we are order in Chand food restaurant in sector 26 Noida in Kurkure Momos-2 pcs, but we have received stream Momos-2 pcs, i have informed Zomato support on chats section -Mr Himanshu is taking this case, I am requesting to Himanshu for call me,
i have received the call, when i told for payment refund process, they are denied the payment refund process.
so i am told why, you will are not refund the payment, if not refund payment so pick the food my house or
send replacement food. Mr Himanshu told me we are not delivery partner and abused me.

Dear Zomato,
Yesterday night dinner I had a terribly unpleasant and bitter experience.
The order was not delivered to me at all and I immediately called the customer support which understood my situation. There was a lady representative of zomato who was told about the instace immediately. the customer support spoke to the delivery boy and he confessed that the delivery was incorrect. For your reference I am attaching all proofs. Kindly check the statement at 09 23 pm. The delivery agent said he will be more careful next time as he had just kept the order and flown away negligently without giving a call or message. Please find attached the sequence of reporting. And like a correct procedure I initiated my complaint the very moment with customer care. The first message was sent by me at 09: 12 pm.

I will keep trying each moment of my life and will have to take powerful path of social media if I dont get any assistance.

And in future anyone will refrain from ordering from zomato. Because one unpleasant day you can take an order and the delivery boy may just run away with the order like right now and you may say that please check at your end. So that is injustice delivered and not food.

I have proofs for the undermentiomed observations and I require a justification:-
1. I dont have even a single call made to me on my cellphone on day of delivery but I have a sms. The delivery boy did not wait for even 2 mins to deliver against company policy of delivery. I have airtel call records for proof.

2. He did not ring the door bell. I have proof of that.

3. Neither me nor my wife picked up the order. I again have proof. Since we have CCTV cameras installed in our residence. The vallet tried his best to escape in 1 min. That proof also I have.

Also as per the delivery boy maybe the order was kept by the delivery person . Is that delivery??? and how do we trust him???Did I opt for no contact delivery??? No...My house bell is in front of gate why did he not ring the bell? He just clicks a photo and says that I kept it on road or somewhere does not prove he is true and he has delivered . He hasn't delivered the order. Kindly check

The order was not recieved by any of my family members. The order was not delivered at all and there was no call made on my number. the zomato Valet has not delivered the order.
My order has not been delivered by Narendra Sonkar Phone number [protected]

Please find attached that the order was not delivered at all and a person just clicked a fake photo. My wife and my sister and my father mother are all proof of the act done by delivery agent.

When the order was not delivered neither did you cancel the order nor did the delivery agent call or deliver it. He quietly took away and stole it

Please find attachments,

I have given him 10 calls, ... all of which the delivery agent has cut and not attended, for proof I have all call records of my airtel postpaid number.

The thing which has happened is:-

1. The order was picked up from restaurant

2. Taken to house.

3. The delivery agent did not ring the bell nor did he call

4. He thought it's a golden opportunity.

5. He keeps on ground clicks photo and uploads on zomato app.

6. Takes the food and flees away

Kindly understand that it's a small amount which if you ask from me I will give you whole heartedly, as a donation to you without asking anything in return

But the food was not delivered and I request you to refund me the amount.

Thank you

Please find attached proofs of the manner of conduct by

Delivery boy.

He kept it at gate and clicked photo and takes it away.

Please find proof attached for your reference