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Zomato Complaints & Reviews

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Updated: Jun 1, 2026
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Zomato reviews & complaints page 158

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B
Bikram0989
Jun 17, 2021
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I'm complaining about my deduction of money from bank account but order not placed ... After deduction of money till order is showing incomplete payment.
Zomato customer support has been notified about the posted complaint.
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    Anokha hsybe
    Jun 17, 2021
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    Address: Telengana Hyderabad

    My Zomato id:-FE1008068 i was not logins for some time because for health problem they are blocked my id so please reactivate my id
    Zomato customer support has been notified about the posted complaint.
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      Aishwarya12
      Jun 17, 2021
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      Website: www.zomato.com

      I ordered an oreo ice cream tub from zomato yesterday.
      The ice cream was fully melted and reduced to half the volume of tub. I filed a complaint to zomato also but got no satisfactory answer.
      Would request zomato to refund my amount because no one is willing to drink ice cream anyway.
      My order id is [protected]
      Zomato customer support has been notified about the posted complaint.
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        S
        sathyam49
        Jun 17, 2021
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        Address: Vijayawada

        Sir,
        I (Maganti Anupama) from Vijayawada, Andhra pradesh have ordered for 2 varieties of Biryanies from Sweet Magic Restaurant, Labbipeta, Vijayawada, Andhra Pradesh on[protected] at 10.54 A.M through Zomato online order. The order booked and an amount of Rs.699.50/- debited from my husband's ICICI Bank Credit Card No.[protected]. After wards I cancelled my order at about 11.10 A.M and the ordered biryanies are not taken. So I request you to refund back the debited amount of Rs.699.50/- to my husband's ICICI Bank Credit card No.[protected] at an early date.
        My cell No.[protected].
        My Address:
        M.Anupama,
        W/o.Satyanarayana Rao,
        D.No.40-12-4/1,
        Sumalatha Mansion,
        D.No.40-12-4/1,
        1st Floor, F1 Flat,
        Patamatalanka, Vijayawada-520 010.
        E-mail:[protected]@yahoo.com
        Zomato customer support has been notified about the posted complaint.
        Jun 17, 2021
        Updated by sathyam49
        refund please
        Aug 23, 2021
        Updated by sathyam49
        refund amount is not processed till today. I request you to refund back the amount as early as possible
        Sep 03, 2021
        Updated by sathyam49
        Refund amount is not paid so far. I request you to take early action in this regard.
        My cell No.[protected].
        E-mail:[protected]@yahoo.com
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          O
          Oman ali
          Jun 16, 2021
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          Address: Begumpet

          My id suspended plz i need back
          Zomato customer support has been notified about the posted complaint.
          Jun 16, 2021
          Updated by Oman ali
          I need my id

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            R
            Ravi Savita
            Jun 16, 2021
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            Address: Civil lines Kanpur up
            Website: Civil lines Kanpur

            Sir please open my id showing blocked by the system Fe id is FE735442
            Zomato customer support has been notified about the posted complaint.
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              Armaan Zabi
              Jun 15, 2021
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              Address: Charminar

              My I'd was suspend I was join yesterday only bgv failed showing in app my I'd is FE1223276 open my I'd
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                S
                swamahi
                Jun 15, 2021
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                Address: GM Infinite Silver Corner, Flat A-2, Ganesha Block, Atmananda Colony, RT Nagar Post

                Sir this is Mahesh from Bangalore and I was a regular customer for Zomato. Recently my promo code was suspended and unable to apply.Even after contacting zomato it's not resolved. Kindly look into this and resolve the matter. My mail id is [protected]@hotmail.co.in
                Zomato customer support has been notified about the posted complaint.
                Jun 15, 2021
                Updated by swamahi
                Adding image. Zomato says to try ordering from other restaurants but not working promo code anywhere

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                  S
                  Suthinkosh
                  Jun 14, 2021
                  Resolved
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                  Resolved

                  Address: 139 P, Sector 44, Gurgaon 122003, Haryana, India

                  I placed a refund request with Zomato on 4th of June 2021, for order number [protected]. It took them 7 days to process the refund and on 11th of June 2021, the refund was deemed to be completed and I got a message from Zomato along with app notification. Upon checking my account statement on 14th of June, the amount is still not reflected in my account and have been asked by Zomato to wait a further 2 days for the same.

                  My biggest concern here is how many times does zomato not process refunds and just sends messages. I request a full refund and an investigation into their accounts to check for any discrepancies. As an organization that caters to millions of people across the world, this is a very serious matter.
                  Jun 16, 2021
                  Complaint marked as Resolved 
                  Zomato customer support has been notified about the posted complaint.
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                    S
                    SureshChinta
                    Jun 13, 2021
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                    Hi, I had placed an order of 1076 rupees, with order number [protected] on June 13th. Money got deducted from my CC, but when contacted the restaurant, they said the order not received from Zomato.
                    Zomato customer support has been notified about the posted complaint.
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                      S
                      ssmhptr1
                      Jun 13, 2021
                      Resolved
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                      Resolved

                      I ordered a cake from zomato app at 9pm from bake shake and after 3 hrs also the app was showing that the zomato valet is in the restaurant and the food is being prepared. But when I called the valet it was initially switched off and few hrs later he picked the call and said the restaurant us not allowing him to go inside and he is waiting to get the cake. I just waited till 12am to get the order. I also called the restaurant and they said that they gave the cake to the zomato valet and they also have the cctv footage as the proof. I tried many times in the zomato chat but i was not connected to any agent. And in the morning i saw the app is showing that the order was delivered at 3:30 am at night. But I havnt got any order neither the refund. What scam is this zomato??
                      Jul 23, 2021
                      Complaint marked as Resolved 
                      They refunded the amount of the order which was not delivered after a week. Thanks to the consumer complaints forum. The problem was resolved.
                      Zomato customer support has been notified about the posted complaint.
                      Jun 13, 2021
                      Updated by ssmhptr1
                      Zomato Order Id [protected]
                      Zomato Valet- Anjan Behera
                      Restaurant- Bake shake, Naya Bazaar, Cuttack.
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                        Vickysingh1988
                        Jun 12, 2021
                        Resolved
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                        Address: Saharanpur

                        Sir
                        Mera naam Ram pratap singh h fe 233366 meri 25 January 2019 ki joing h me jabse kaam kar raha hu aaj tak kabhi bhi bina dress or beg ke kaam nahi kiya kabhi kisi customer ya marchent ki complen nahi aai 4 june si meri I'd me mask se rilated ishu aa raha tha me selfy har order par de raha tha fir bhi time over ya not waring mask ki notification mere pass aa rahi thi iski suchna mene apne TL ko bhi di thi but unhone iska koi hal nahi kiya mene baar baar unhe kaha agar iska koi haal nahi kiya to meri id terminat ho jaegi unhone kaha screen recording bhejo vo bhi mene bhej di h but ab bol rahe h apki I'd nahi open hogi kyuki apne selfy nahi di ab batao mene jab unhe pahle hi bataya ki mere selfy dene ke baad bhi mujhe notification aa raha h to unhone kuch nahi kiya ab me kya karu screen recording or unke saath hui chating ka screenshot bhej raha hu please check and open my I'd please help me Sir
                        Jun 12, 2021
                        Complaint marked as Resolved 
                        [email protected] No.9528389690 Fe id ...233366 Saharanpur Please open my ID
                        Zomato customer support has been notified about the posted complaint.
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                          Deepindia
                          Jun 12, 2021
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                          On 13th may I order food of rs536 with proper address and pincode.zomtato person picked it from hotel the told not getting address.hence rejected my order but no either money or food stuff returnd when asked about money, vegue answers given.
                          I am ready to give more information if required
                          Zomato customer support has been notified about the posted complaint.
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                            H
                            Harshikesh Thakare
                            Jun 11, 2021
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                            Address: 29/a new paachhe pet solapure

                            Respected sir,
                            Im Harshikesh Thakre from Solapur, complaining you about registration staff of Solapur I have running my own restaurant in Solapur karuna uphar and sweet I have given my hotel registration but they are not registering my hotel and if call them Bihar give me excuses like I am in hospital awesome time they are telling I am doing your work only and sometime they are telling it is done registration it is in the last stage so I request you look into it and solve my problem as quickly as you can
                            Your obedient
                            Harshikesh Thakare
                            Zomato customer support has been notified about the posted complaint.
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                              A
                              avav
                              Jun 11, 2021
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                              Address: bandara waste

                              Sir piz open my account pliz sir
                              Zomato customer support has been notified about the posted complaint.
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                                Uppala Srinath
                                Jun 11, 2021
                                Resolved
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                                Resolved

                                With out my mistake id has been terminated id is FE1139294
                                Jun 15, 2021
                                Complaint marked as Resolved 
                                My id is terminated they are not enabling my id Zomato tl is not responding we call anytime means he was talking rudely please help me and enable my id
                                Zomato customer support has been notified about the posted complaint.
                                Jun 15, 2021
                                Updated by Uppala Srinath
                                They are not enable my id please enable my id
                                Jun 15, 2021
                                Updated by Uppala Srinath
                                They are not giving any response to me
                                Sir mari Zomato I'd abhi tak open nai huvi hai profile varification aka 4 5 days hogya
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                                  Shivank9818
                                  Jun 11, 2021
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                                  We ordered two veg paneer wrap from faasos via zomato at 12:54am today, but the order get delivered by 2:00am, so we start eating as we were hungry (packing was too poor for that i send Message to ZOMATO chat) but while eating i observe quite unusal taste so i checked the invoice and shocked to see that they delivered non veg to me…. I never ever eat nonveg since i was born and i lost this due to there negligence…..this is unacceptable i request you to kindly intervene
                                  +1 videos
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                                    Ammuh
                                    Jun 10, 2021
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                                    Items in order is missing

                                    Yesterday i have order chole bhature and cold drinks along with grill cheese burger having order no [protected] from mini sweet house. I have provided the item details to the delivery boy . Even after telling to him he has not checked the order while handover from resturant. Also i am not able to chat with your support team regarding my order issue . Now what you people are doing to resolve this issue for better customer service.I have chat...
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                                    abhishek.lilha
                                    Jun 10, 2021
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                                    Address: Pune
                                    Website: www.zomato.com

                                    Dear Sir/Madam,

                                    I ordered a veg momo from zomato's MAD MOMOs(NIBM Road, Pune). However i received non-veg momos. Zomato is not addressing the concern and simply refunded the order value. Need strict action against it.
                                    Zomato customer support has been notified about the posted complaint.
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                                      P
                                      Papan1996
                                      from Hyderabad, Telangana
                                      Jun 10, 2021
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                                      Hello sir I am trying to join in zomato but after showing terminated, bcoz Uber. 2 years back my uber account was terminated without any reason, now I am trying to join in zomato but in app id terminated

                                      These is my zomato id : FE718747
                                      Please Active my account sir I want life in zomato, please kindly help me sir.
                                      Zomato customer support has been notified about the posted complaint.
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