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Zomato Complaints & Reviews

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Updated: Nov 26, 2025
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706
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Zomato reviews & complaints page 166

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S
Sameer Ali77124
Feb 10, 2021
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My ID was activated last night and when i was about to go for my first order today, it shows BGV failed account suspended dear Zomato please help this is my first job.I paid the onboarding fees by taking loan from the Neighbours and if my family gets to know that my id has been suspended, they'll never ever give me money to join any job ever again please help please activate my id
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ID no-(FE1554778) sir meri new joining hai, online jane ke baad (bgv suspended failed) dikha raha hai, muze kam ki bahot jarurat hai, sir meri ID chalu kar do please.

Bgv failed id suspended - Comment #3926510 - Image #0
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    S
    Sagar as
    Feb 9, 2021
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    Am writing to you to raise an issue about: Online Food Odering

    The issue that I have experienced was: Today order food is spoilt 2nd time this was happening

    It occurred on: 9/02/2021

    Give money back in my original source

    I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

    Yours faithfully,

    Sagar Ashiyani

    Order Number: [protected]
    Mo no. [protected]
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      A
      ARNAB BHUIN
      from Delhi, Delhi
      Feb 9, 2021
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      I was at puri station on 8 feb to catch up my train at 11 am. So i ordered food from zomato, but after 30 min of order zomato didn't recruit any zomato valed to pickup my order and my order was late. Because i have to catch-up my train and the order was late so i decided to cancel my order. And it was a prepaid order so zomato charged my money as a cancellation fee.
      But as the order was late and i have my train so that's why i cancelled the order otherwise i missed my train.
      I want my money back.
      Zomato customer support has been notified about the posted complaint.
      Feb 09, 2021
      Updated by ARNAB BHUIN
      Here is my order id-[protected]
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        S
        Sanjeev Bukki
        Feb 8, 2021
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        Address: Wakad pune Maharashtra

        Sir, mera I'd deactivated huwa hai pls reopen.
        Sir, maine order delivery karake return aate vakt mera mobail bike se niche gira isliye screen poori tarike se damege huwa tha. Bhahut sare order cancelled huwa hai. Please sir lockdown ke vajese haalat poori tarah se kharab hai please reopen sir
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          A
          Ayush Chauhan999
          from Indore, Madhya Pradesh
          Feb 7, 2021
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          Order No. [protected], [protected] and [protected].

          No refund received till date. Your app notified refund transaction within 7 working days. Not refunded till now.
          Zomato customer support has been notified about the posted complaint.
          No action taken
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            B
            Baris Biswas
            from Noida, Uttar Pradesh
            Feb 6, 2021
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            Address: Kolkata
            Website: Zomato.in

            I joined the company this week .. today I can't login as the app is showing bgv failed so the account is terminated
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              V
              Venu Sasidharan Lekha
              from Thiruvananthapuram, Kerala
              Feb 5, 2021
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              I love zomato... But for the first time when i pqid thru gpay.. Its not showing the order is completed and my money has gone... Its 695ruppes ill attach the picture of the payment process
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                A
                Arabul Molla
                from Kāmārhāti, West Bengal
                Feb 5, 2021
                Resolved
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                Resolved

                Address: Kolkata....Dlf 1

                Please activate my zomato rider I'd [protected]...I am a poor student. Please help me Sir...Activate my zomato I'd
                Feb 5, 2021
                Complaint marked as Resolved 
                Phone number 8697438630...email I'd [email protected]
                Zomato customer support has been notified about the posted complaint.
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                  V
                  Vijay Cd
                  Feb 5, 2021
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                  Address: Brookfield

                  My account has been terminated
                  My ID FE868185
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                    A
                    ashraj@1
                    from Chennai, Tamil Nadu
                    Feb 4, 2021
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                    Resolved

                    My account has been suspended due to bgv failed

                    Address: Chennai

                    ID NO :-(FE984622) Actually I'm raised the ticket 6 days back that time not activate I'm again reopened the ticket but not activate my ID I'm still waiting for activation ticket number :[protected] they are responded but not activated after that I'm waiting some days again raised the ticket ticket number :[protected] again same response but not activated. So this is my problem please activate my ID as soon as possible Thank you sir/maam...
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                    P
                    PJ editz
                    Feb 3, 2021
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                    18Jan-23Jan payment not yet received
                    Zomato customer support has been notified about the posted complaint.
                    My fe id-fe967029
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                      W
                      Wilson d souza
                      Feb 1, 2021
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                      Money deducted twice please refund the extra deducted amount.order number :[protected]
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                        A
                        Achu Rachu
                        from Dharwad, Karnataka
                        Jan 28, 2021
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                        Address: HSR LAYOUT

                        Please check in my not open my account number [protected] please I want to Job Sir [protected]@gmail.com
                        Please I want to my id login please
                        Zomato customer support has been notified about the posted complaint.
                        Jan 28, 2021
                        Updated by Achu Rachu
                        I want to do it again please I want to my account please
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                          B
                          Bahar Adhikary
                          Jan 27, 2021
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                          Resolved

                          Amount deducted from bank but payment failed in Zomato.

                          Website: Zomato

                          I placed an order today at about 7.30 and paid 238.30 rupees for the food from a restaurant called Chopsticks. I paid the amount from Google pay and the amount was deducted immediately yet the Zomato app said payment failed and the order was cancelled. I immediately contacted the customer support but they said that they didn't receive my money and would help me in any other problem i might have but not this. I am frustrated and I need my...
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                          S
                          swaw
                          Jan 25, 2021
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                          Address: Bangalore

                          Hi
                          I have received from my organisation and i tried to take order through the coupen, While submitting, voucher is accepted and the balance amount came to my acccount, while paying the transaction is changed to original amount without coupen and the full amount got deducted, do i have to complaint to my organisation or your team, more than 2 lakhs people from my organisation must have taken the coupen through this scheme, we need to inform the team about it in my organisation, Kindly refund my money from zomato
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                            A
                            akkibhatia
                            from Bengaluru, Karnataka
                            Jan 24, 2021
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                            I ordered Dominos Pizza from Zomato Today on 24 Jan'2021 amounting Rs.1204. Transaction got failed from Zomato page however amount got deducted from my SBI account. Here are the details-

                            Date of incident- 24 Jan'2021
                            Order# -[protected]
                            Resolution- Please process refund of Rs.1204

                            I ordered again and this time orders got placed successfully with order# [protected]
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                              S
                              Sonakshi Basu
                              from Hyderabad, Telangana
                              Jan 24, 2021
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                              I'm unable to apply promocodes in zomato app.
                              +1 photos
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                                S
                                Spartan spart
                                Jan 23, 2021
                                Dec 16, 2025
                                This thread was updated on Dec 16, 2025
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                                Background check verification failed

                                Address: No. 9/21 srp koil Street South peravallur chennai 600011

                                My zomato account suspended due to bgv failed. My login I'd FE929907 I just joined a week ago now they suspended my account. I don't know how to reactive my account. Because no one of them came for a background check. I have raised a pack of tickets. But no use for that. I tried to call my city team leader. He is not picking up the call. I deposited 1000 for the job. They simply play with us....
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                                D
                                Darshn1
                                from Puttur, Karnataka
                                Jan 20, 2021
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                                Address: India

                                Diducted my security deposit, without any reason, and current balance is 696 Rupees,
                                Please solve this.
                                Id : FE939323
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                                  RachitMalhotra
                                  from Noida, Uttar Pradesh
                                  Jan 17, 2021
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                                  On 17th Jan 2020 at 8:06pm, Rs. 673 were deducted from my Paytm Wallet by Zomato Media Pvt Ltd.

                                  I did not place any order, I was not browsing any restaurant, I don't even have the Zomato app on my phone, and Zomato website was not opened on any of my devices.
                                  This is a HIGHLY FRAUDULENT activity. Zomato should take extensive measures to prevent this, it could get far worse.
                                  Looking forward to earliest resolution, before escalating this further.
                                  +1 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Same thing happened to me today.. Paytm simply denied on this and simply asked to contact Zomato ... Surprisingly Zomato don't have any customer care support...only chatbot .. this is really seems fishy and should be taken seriously by the authorities

                                  Auto Debit of Rs. 673 from Paytm Amount - Comment #3869487 - Image #0
                                  raaz007's reply, Jul 30, 2021
                                  Kindly ignore this comment..same has been resolved now.
                                  GarryCC's reply, Aug 4, 2021
                                  Hi raaz007 Please tell how did u manage to resolve this ?
                                  Hi raaz007 Please tell how did u manage to resolve this ?
                                  On 20 Feb. 2022 @ 03.53pm, Rs. 1486.10 were deducted from my Paytm Wallet by Zomato Media Pvt Ltd.

                                  I did not place any order, I was not browsing any restaurant, I don't even have the Zomato app on my phone, and Zomato website was not opened on any of my devices.
                                  This is a HIGHLY FRAUDULENT activity. Zomato should take extensive measures to prevent this, it could get far worse.
                                  Looking forward to earliest resolution, before escalating this further.

                                  Auto Debit of Rs. 673 from Paytm Amount - Comment #3959704 - Image #0
                                  Same issues happed to me today 8th Aug 2022? Can i pls let me know how is this got resolved?

                                  Auto Debit of Rs. 673 from Paytm Amount - Comment #4033786 - Image #0
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