Zomato Complaints & Reviews

I used the code "ZOMPAYTM" to order but I didn't received my Promised Cashback of RS25 this has actually happened to me 3-4 times but everytime I was like leave it but this is getting out of hand now. They are not giving it even after promising. They should not promise it if they don't want to give it...

I ordered a cake with Theobroma Noida Sector 32, through Zomato. On the app, there was a section where customer can mention the delivery address for whom the cake is being gifted, along with the special message that needs to go on the cake along with the greeting card.

Zomato didn't pass on the specific information to the restaurant despite collecting the information from me. Any person generally purchases the cake to celebrate a moment and the same was my intention while booking. Since zomato gave me an option to mention my message for the cake, I did that and Zomato app messed up. The customer care blatantly refused to rectify the problem and rather started blaming me that I must have not written the special message. At the end after a lot of discussion they agreed that I had written the message but it will be sent only via digital means through SMS! I asked them why wasn't this information mentioned anywhere while placing the order, to which I never received any reply.

I would like Zomato to offer me a full refund as well as Rs.10000 compensation for me for the harassment I have faced by their staff- Priyanka, Sreejata & Kaushik while the whole conversation was going on with them over chat. Please note: I have collected all the chat screenshots to strengthen my case in consumer forum.

On 24th December at 3.18 pm, I had ordered from CIA Asian Kitchen with an amount of Rs 395. The amount was deducted but the order was not placed because of which I had to place my order again. And now when I contact Zomato, they say it'll be credited within 5 days but it's been over 5 days and they tell me to contact my bank. Kindly refund my amount and resolve the issue.

Please refund to me the unauthorized transactions on my Paymaya account. I never bought something from Zomato. Please see attached screenshot for the transactions I never did. I don't even know what these items are.

My id block

My zomato account has been disabled the same day I was supposed to receive a refund of 400rs and that account had 450 zomato credits yesterday. I was about to place an order and they blocked me. Is this a scam?

I ordered Paneer but when i got it was sour in taste and when i told him the problem they told me "I am sorry my system is not allowing to compensate you". And they didn't give any refund or Didn't give me food.I told him to take food and give good food again then they told me nothing.
I am requesting for almost one hour but didn't help me.after that they said I'm transferring this chat to senior and after that he is not replying anymore and chat has been closed.
I request you to take strict action against them.

My id disabled

Zomato is saying collect bags within 3 days but given address is wrong if we went so wasting time and petrol.
There is no transparent contact number to contact only chat support .if ask via chat support they are saying due to covid bags and t shirt unavailable wait until notification so i need to wait then why should you guys collected 1400 rs from me are you cheating?
Where is Zomato In chennai office And contact number?My number is [protected].
Refund my money is this like cheating my money
INR 1440 was spent on your Credit Card XX6010 on 23-Dec-20 at ZOMATO ONLINE. Call [protected] (if in India) for dispute.

I completed payment with upi the amount got debited from my account but couldn't process in Zomato. I need refund as early as possible

We have ordered in zomato around 3.00 pm and paid via upi pin and the amount was debited from my account but thr order was not placed. How to get back my money.

I ordered my food at Zomato, the order payment got deducted from my UPI Account but the Zomato did not process my payment and the order was not placed. Why did you deduct from my account and did not process my order, and i could not even connect to the customer support or any chat support services in Zomato mobile app/ web app. I want my refund back.

Joinned zomato delivery partner on 23/12/2020. Paid full access amount of Rs. 1400 and went to suggested location to collect the bag and t shirt but wrong info from app wasted 28km petrol and my time. After raised ticket no is 34863889 . Simply I got a reply from ticket due to corana our office is closed wait until notification ? How can i delivery food without bag ? Why should i pay ? Please close my id and refund my amount ..
Dont join zomato there is no transparent help centre no.
Regards
Viveks

I have ordered 2 shawarma’s cost of 298 rupees and I have put the option of COD and I have paid the amount to delivery boy through Google pay and he said that the amount is not credited to him and later I have paid the amount through Phone pay. I have contacted my bank for cancelling the 1st transaction and they said that it is already credited to delivery boy account. I have contacted delivery boy for revert the amount and he is not responding me. Kindly do the needful.

Delivery boy name: Manda Maheswari Reddy

ORDER ID: [protected]

I couldn't login for the past 2 Days. to as am delivery partner because it says that "Your ID has been suspended because of bgv failure...i had raised tickets 2 times ticket no 34808563 and ticket no 34849817 in dates 22nd of dec 2020 and 23rd of dec 2020

Haven't placed any order yet payment of 185rs. Has been deducted from my paytm wallet
What is it???
HERE are the details
Wallet transaction id:-
[protected]
Order Id :-
ZTD-20-A42A6EB278EE7

What is this?
I need clarification and the details of the transaction done.
Refund me the amount I haven't placed any order.

I got less amount refunded than what I paid for an item that wasn't delivered.

Last night I was order some food
But I had received burn chapti nd uncooked food ..food is not for eatable and also my money gone waste.
Very very bad service provider.
Wrost service and executive is not supported

Sir i have ordered from zomato with order id:- [protected]
On december 18, 2020
Mine grand total was 279, money has been debited but order status shows incomplete and the money is not refunded to my bank account.

Hi I have complaint on my last order that I have received this number of amount of the food I have received less quantity and food is not cooked properly and packaging was not proper.

They have added amonut as promocodr not in zomato wallet. So that I can not be able to use other coupon code.. I have to pay 80-90 rs delivery charges. Because they have added amount in promo code if I am using my amount I can not use other promo code .

For that again I tried to connect with customer care how they are responding please see on below picture. And I will attach other picture as well that I how I have received that order.

Order number is also attached in picture.