Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Nov 26, 2025
Complaints 7881
Resolved
706
Unresolved
7175
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Zomato reviews & complaints page 169

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sudhirgargbabu
Dec 20, 2020
Report
Copy

Address: Mansarover jaipur
Website: Zomato

Last night I was order some food
But I had received burn chapti nd uncooked food ..food is not for eatable and also my money gone waste.
Very very bad service provider.
Wrost service and executive is not supported
+1 photos
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    Manik Chib
    from Delhi, Delhi
    Dec 18, 2020
    Report
    Copy

    Address: H.no-2002, gbp crest kharar , mohali

    Sir i have ordered from zomato with order id:- [protected]
    On december 18, 2020
    Mine grand total was 279, money has been debited but order status shows incomplete and the money is not refunded to my bank account.
    +2 photos
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      gayatri shivhare
      from Bengaluru, Karnataka
      Dec 17, 2020
      Report
      Copy

      Hi I have complaint on my last order that I have received this number of amount of the food I have received less quantity and food is not cooked properly and packaging was not proper.

      They have added amonut as promocodr not in zomato wallet. So that I can not be able to use other coupon code.. I have to pay 80-90 rs delivery charges. Because they have added amount in promo code if I am using my amount I can not use other promo code .

      For that again I tried to connect with customer care how they are responding please see on below picture. And I will attach other picture as well that I how I have received that order.

      Order number is also attached in picture.
      +3 photos
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Denasar
        from Delhi, Delhi
        Dec 17, 2020
        Report
        Copy

        Upi payment fail

        Address: Tezpur

        Two time debited on my account.But Transaction is showing Failed.I got the one transaction back, and I have not received one more transaction, so please check and reverse my Payment.
        Thankyou
        Hangoma Basumatari...
        +3 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        3
        3608 jeeva Sm
        from Delhi, Delhi
        Dec 16, 2020
        Report
        Copy

        Im a new eider in Zomato it's my second day in Zomato delievery but my id is disabled without any proper reason worst experience
        +1 photos
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sample sudee
          from Powai, Maharashtra
          Dec 15, 2020
          Report
          Copy

          Address: Bengalore

          I'd block not login 6days complete plz open my ID 896264
          Num [protected]
          +1 photos
          Zomato customer support has been notified about the posted complaint.
          View replies
          User not authorized

          User not authorized - Comment #3781733 - Image #0
          User not authorized - Comment #3781733 - Image #1
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            F
            Fahad farid shaikh
            from Powai, Maharashtra
            Dec 15, 2020
            Jul 23, 2023
            This thread was updated on Jul 23, 2023
            Report
            Copy

            Payout Not Received

            Address: Chandresh chhaya mira road east

            Dear Zomato, I Didn't Get My Payout Of Previous Week Only Cash In Hand Was Deducted And Nothing Is Given To My Bank Account I Calculated There are 1200 left which zomato should pay on my bank account But I Didn't received That Now 2 days has been forwarded please do something Other Issue Zomato Solved In A Hour And This issues I Updated Tommorow And They Are Doing Nothing...
            +1 photos
            Helpful
            24 other people found this review helpful
            24 found this helpful
            2 Comments
            Report
            Copy
            A
            Arlene D'silva
            Dec 15, 2020
            Report
            Copy

            Order No: [protected]

            I placed an order for Waffles . Order Amount 272rs.
            The order delivered was foul smelling and bad tasting, hence could not eat the same. I went onto customer care chat support, a representative connected, for 3 hours i waited for the representatives to reply, but there was no response.

            Have left multiple mails on zomato support, but no response.

            THIS IS NOT ACCEPTABLE!
            Zomato customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              MANJUNATH KM
              from Powai, Maharashtra
              Dec 15, 2020
              Report
              Copy

              Address: Zomato service in Bangalore

              I observed worst delivery service from Zomato and quality of food delivery is not good, and responce for customers facing issues like food quality also not addressing.
              Please find attached images while receiving food.

              And even few biriyani rice stick to delivery boy fingers.

              It's totally bad Experience ever with Zomato and this kind of service will leads to food quality issues and health issues for consumers.
              For reference:
              Zomato Order I'd: [protected].
              Mail reference number: Re:[## 6777126 ##] Spelling issue with my order
              +3 photos
              Zomato customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Karunakarunakaruna
                Dec 15, 2020
                Report
                Copy

                To my account live chat option is not showing. I ordered special chicken biriyani and buttermilk but I received buttermilk and only biryani without chicken like veg biryani. This is order number: [protected]. If I send mail no one respond after 48 hours also. if I contact live chat from my friend mobile, live chat agents telling me to chat from same account. Live chat option is not available then how i contact from same account? Madhav is my name. I attached the screen shots for live chat agents is not responding i contacted soo many times names shwetha, sumedha, sumit and mansi. Please take serious action on above agents. I've all the chat records.
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Md Lala khan
                  Dec 15, 2020
                  Report
                  Copy

                  Address: Hyderabad.Telangana

                  Its been 3 days now my Id FE929802 is in inactive mode .Please activate it .I am new joinee in zomato .
                  +1 photos
                  Zomato customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    shailendra98k
                    from Delhi, Delhi
                    Dec 13, 2020
                    Report
                    Copy

                    I have ordered food from zomata under the order ID [protected] on December 13, 2020 at 1:57 PM. The money amount of Rs 311.25 got deducted from SBI Accounted but the transaction still shows incomplete.
                    There has been no reverse transaction for the failed transaction so far.
                    +2 photos
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Manjunathnaidu
                      from Powai, Maharashtra
                      Dec 12, 2020
                      Report
                      Copy

                      In Zomato chat with Mr.Naman agent misbehavior while chatting
                      +7 photos
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        santhosh mudiyala
                        Dec 12, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        My ID :- FE912791
                        sir actually my ID is suspended due to bgvfailed. Please activate my ID
                        +1 photos
                        Dec 12, 2020
                        Complaint marked as Resolved 
                        Actually I'm raised the ticket 8 days back that time not activate I'm again reopened the ticket but not activate my ID I'm still waiting for activation ticket number :-33758759 they are responded but not activated after that I'm waiting some days again raised the ticket ticket number :- 34025328 again same response but not activated. So this is my problem please activate my ID as soon as possible Thank you sir/maam
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          I
                          Iana Alva Estrella
                          Dec 10, 2020
                          Report
                          Copy

                          Pleaseee Refund the money because I am not aware of the website that is been written to said in my account i just want the money back and Unsubscribe I need the money for online classes please
                          +1 photos
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dheerajsingh11
                            from Ambad, Maharashtra
                            Dec 9, 2020
                            Report
                            Copy

                            Address: 1, Babasaheb Ambedkar Nagar, Mumbai, Maharashtra 400012

                            I am dheeraj, 2 month ago I thought to join zomato as delivery boy so I deposited security money of RS.500 as per there company norms. But I didn't joined nor I had collected any assests that is given by zomato to delivery boy at time of joining. When I asked them to refund my money they denied and told me to collect assests instead of money. But as per they policies I am eligible for refund. It's been 2 months now but they aren't responding. Please look into the matter and expose this scam.
                            +1 photos
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            17 other people found this review helpful
                            17 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Varunika Rawat
                              from Powai, Maharashtra
                              Dec 9, 2020
                              Report
                              Copy

                              Address: 16-F,pkt B-8,mayur vihar phase 3,delhi-110096

                              I placed an order on 3rd of december but the order i recieved was wrong and hence I applied for a refund. It has been 5 days but i haven't received the payment yet, even though the company says that they've initiated the refund on 4th December. Also, I'm not able to reach out to paytm customer support regrading the same.
                              +2 photos
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Md imran ahmed
                                from Powai, Maharashtra
                                Dec 8, 2020
                                Report
                                Copy

                                Address: Karntaka (Gulbarga )

                                My zotomo id disable sir plz help me
                                +1 photos
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  F
                                  Fahad farid shaikh
                                  from Powai, Maharashtra
                                  Dec 7, 2020
                                  Report
                                  Copy

                                  Address: Mira road east

                                  My id has been disabled due to high denials and assets not collected
                                  +1 photos
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    E
                                    EARN_BY_FACEBOOK
                                    Dec 7, 2020
                                    Report
                                    Copy

                                    Address: Dhanbad jharkhand india

                                    I ordered for the first time from zomato on 5 dec at 6:15 pm . While ordering I applied a promo code welcome 125, which give a discount of 100 rupees and paytm cashback of 25 rupees. But I don't get my paytm cashback till now. I amount is small but it's our right to claim. "Jago grahak jago "
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Marico
                                      2.4
                                      (64)
                                      McDonald's India
                                      1.8
                                      (1409)
                                      Swiggy
                                      1
                                      (5149)