Zomato Complaints & Reviews

Hello,
My name is Amritpal Singh. I am the owner of Amrit Food Corner, Gurdaspur, Punjab. I have been trying to register my shop on Zomato from last 3 months but no one is picking my calls or replying. I tried calling one of your district supervisor from Amritsar but he/she did not pick my call even once, such a careless and irresponsible person, waste of my time. later, tried to register online and got call from your team only once, but its been a month now, no one contacted me again and I am trying again and again but no reply. Its been so hard and kind of impossible to register with Zomato because of your careless and irresponsible team members, I am highly disappointed. Your team should be active and working properly. VERY VERY DISAPPOINTED

It's showing 3-6 hours to verify but still account is not verified. My id is FE3112972

Zomato providing food deliver service. if Client phone not available or switched off they can charge the client only the delivery charge and need to return the food to outlet for direct food collection. But instead of this they are detecting complete money and give food to delivery executive. now a days might deliver executive make multiple abusive call to distract client and when they not attending call, they are cancelling it.

My ID FE201525
My phone [protected]

This wasn’t delivered even after waiting for an hour and finally some other order delivered to me and ZOMATO is asking sorry and telling us they will refund

First tell us are we fool you will dance as you people want ?
And are you guys giving us in free ?

This ### is irritating me if this problem doesn’t cleared then definitely I will send a legal notice

Waiting for more than an hour and product not delivered and easily ZOMATO is saying we are sorry we will refund if you want

Sir
I am BOJJAGANI AJAY my zomato I'd is FE2039459.my account is terminated because of identity fraud.sir I am in hospital when that time my friend is used my account and my account is terminated.so please unlock my account.This account is most valuable to I and my family.so please unblock my I'd and give my I'd back .my mom is un healthy and my family Status is financially very so please understand and give my I'd back .I never do this mistake again so please sir.so please understand my situation and my family situation.
Please check my past performance.i am a hard-working person. I am a good delivery partner and fastest food delivery person so please once check my I'd my ordering times .
Sir please this job very very important to I and my family so please unblock my I'd this is my humble request 😭 😭🙏🙏

Mera fe id 498801
Mobile no.[protected]
Coustmer ko order deke aaya phir bhi mere food not diliverd ka palanty laga diya
aur naam order id confirm sub confirm karke order diya

Its been 30+ hours. Still my profile verification is showing pending ( FE3061412 )

I had applied for delivery partner in Zomato with there app, its been 30hours still my profile verification is pending

I made a payment on zomato but the order was not successful. The oayment went through and zomatk was credited but still the order didn't go through. I tried contacting them and they've given no response.

[protected]

On 6.9.23 I ordered 4 paneer masala dosa. The delivery boy didnt gave change rupees and kept 100 rupees extra. I want my money back.

Ordered food with order number [protected] from a restaurant named Shanthi Lakshmi Veg Restaurant, Chennai listed in the app Zomato.

But the food had foreign objects as dust particles, which we felt on our first bite.
On calling the restaurant, the phone kept ringing but no one answered after multiple calls.
On complaining to Zomato, the customer care executive Nisha bluntly stated that Zomato isn't concerned for any food quality, proving that they list any restaurant without prior verification for monetary benefit and then refuse to take responsibility for quality, thus jeopardizing public health.
I have the food pics and chat screenshots.

Request the Honourable Court to take strict action against Zomato and the Aforementioned restaurant so that they take proper steps to ensure public health safety and not take customers for granted and also provide me with a refund for the order amount and any amount as compensation deemed correct by the Honourable Court.

I pray to the Honourable Court to take the necessary action as such incidents jeopardize public health.

I have ordered food on 7/09/23 from Ghar ka tadka at 6:25am. The restaurant was located 3km from my location and it was showing 32min delivery time.

After i ordered food the agent kept on delaying my order. I called him several times and he informed me he is having multiple business with multiple orders.
I also contacted customer care and they kept saying it will be delivered but the order kept on delaying.
br...

Zomato failed to deliver a cake to my place from cake delight, jorhat on 05.09.23 5:49pm. This delivery was made vide order I'd [protected] in the name of Dimpi Dutta.

ORDER ID-[protected]
DATED-17/08/2023
AMOUNT- RS. 910.5(303.5 thrice debited from CC)
I have complained via phone oncebut of no use. Then I have emailed several times. Only system generated reply is coming back. THIS COMPANY DOES NOT HAVE ANY HUMAN INTERACTION AND SO IT IS VERY DIFFICULT TO REACH THEM EXPLAINING THE PROBLEM. Kindly help with the refund.

I ordered cake yesterday for my friend on her birthday via zomato but delivery boy failed to find the address and did not deliver or re-attempt to deliver the parcel.
Delivery boy was just 500 m away from house and he cancelled the order by saying that address was wrong. Even after showing the right direction on map which was 500m away he cancelled the order and I was charged the whole amount of cake saying that you wasted our time.

Previous orders have been delivered on the same address by zomato as well as other online services . Seems like this delivery was incompetant and could not navigate using the maps correctly. But no co-operation from zomato on this matter. Order Number - [protected]

Yesterday(02sep23 ) I have placed an order of amount 2137 (1xLotus Biscoff Baked Cheesecake ) and put the right address (#36, 1st floor, A Block, 11th Cross Road, AECS Layout - A Block, AECS Layout, , Bengaluru, Karnataka, India 560037, ) which is correct and unfortunately from google location it has took the wrong address but the address which i have inserted is totally correct with all the pin code proof is attached for your reference .

When I spoke to delivery partner than I came to know that there is some mistake from Zomato team because by default it took the location as well and that delivery boy is ready to give the parcel back to restaurant but as per customer care they refuse and I think they told to delivery boy also not to return back parcel to restaurant and after few calls delivery boy refuse to give it back even same for restaurant also they are agree to give parcel if i will go and pickup the parcel from there restaurant once zomato will return it back

So my point is
1.When I have paid for the food, where is my food?If your boy fails to deliver, will you throw that food out or return to the restaurant .
2.There work is only to deliver if the mistake is done from there end they have to apologise for that, and that parcel has to be given back to the restaurant.
3.When i request that i will go and take my parcel as this is a special day for someone they close the chat that this comes under the food wastage act something .

Now I want to understand when I am ready to take my parcel from a restaurant rather than wasting the food and I think for zomato they have to be penalised for this type of activity where they waste the food .

Now this complaint is to return my full amount along with a penalty .
I don't want to be a zomato gold partner. I need my money back for such a great gold member where they don't even care how important someone has a day .

This message is regarding a coupon buy from Amazon for a Zomato gift card of 250 rs. When I applied it on Zomato it showed an error message that the coupon is already used. Zomatoo customer care not helping regarding this not even calling not responding in chat only disconnecting chat. even if I am a gold member next time I will not use this app with this kind of harassment coupon order number- is[protected].

Hi sir,
I am working your company last 2 months . I reject multiple orders in 1 day, so my account is terminated. This is my fault.please forgive me.very sorry next time i not involve in this fault.Please activate my account

Name : Anand N
ID : FE2826506
City : Tirunelveli