Zomato Complaints & Reviews

Hi,

It's a sad thing that it has come to this. I am a zomato gold member and have been facing queries in my orders for the past week and zomato's customer services are pathetic and useless and haven't been helping me resolve any issue.
My order number [protected] was undelivered and some other order got delivered worth less than half the value and more importantly something that I didn't even order.
I have been emailing on [protected]@zomato.com for all the queries without any resolution or even a decent response.

It's a road to lawsuits and failure if this continues.

Regards,
Dr Prathamesh Gupta

This happened few months ago, I've order food from one hotel & it turned out to be tasteless, then I gave a bad review about that hotel.zomato customer guy called me & I've told him the story, he had compensated me with one coupon, which I'm not interested in.
Few days later, unfortunately, I've ordered food from same hotel thinking that they'll provide good food this time, but it turned out to be soo cold, so I gave a bad review again.for this reason, Zomato without any intimation, blocked my account & I called customer care many times & the issue wasn't solved even till date.

Refund order id [protected] and spoil food i have received please initiate refund to my order ticket id 5750532

Order no:[protected]
I have not received Refund of Rs:329 which was initiated by you 28th November.
It should be reflected to my account within 24-48hours. I have already attached the refund details.Now pls do the needful ASAP.Thank u.
My mobile no is [protected]

23rd November I started working
24th November when I open the app it says my account is blocked the second day only
So I went to the zomato office to collect T-shirt and bag and I paid 1590rs
I asked them why is it blocked they told it will become proper in 2 days
I have raised 4 tickets and no proper response
And there is no helpline number to call
Please do the needful

Please compnsht me

Order : [protected]
I have not received my refund amount. After multiple follow ups there is no resolution. They are just giving reasons and escaping. Pathetic service.
Don't take the customers and their time for granted.
Please refund my amount immediately.

Zomato is just the worst delivery app. Ever.
My Order Number : [protected] was cancelled by your delivery executive on account of address mismatch when clearly my order was absolutely correct. There was no mismatch whatsoever. Even the pincode was corrected. He cancelled the order just like that.

When I called him up, he said that he read the address incorrectly and hence he couldn't delivery. Is all this a joke to you ?

I pay for my food, you cancel the order and on top of that you charge me. Like really ? This cheap ?

They haven't replied to my ticket ID 6676924 for 5 days now.

Sir i am Naimuddin khan am zomato delivery boy my id Terminated 29Nov 2020 plz sir open my id
Detail
Name.Naimuddin khan
Locality.Rajnagar
FE419832
Mo.[protected]

Food quality was so much poor even restaruent person behave very bad with m e

Worst quality food received from the restaurant and still refund not initiated

Highly disappointed with the service provider they in this pandemic situation don’t even listen to the consumer concerns and provide with highly disgusting & disappointing facts. My order id [protected]. Which was not at all fresh and was not up to the level of consumption it was smelly and stale. Due to that after consuming one spoon of it my child complained of bad odour from the food & heavy stomach ache. Just after that I have shared the samples of the food with the quality check agency governed by Fssai. Will definitely take you to the court if anything happens to my child. It’s now not about the refund it’s now about the health of a child who is suffering because of your bloody ###. You will bloody have to pay for this.

Im chennni zone mogappair,
login id [protected],
26 th night 11:50 app in offline and again 12;10 automaticaly online goining in order reciving im customer supporr in form to my problem ok im resolve in next day id blocked show in my app plz sir reversal my terminated plz sir im family man 2years im zomato work to exoeriance plz sir tq again

Today i ordered food from zomato. And it was prepaid order.Delivery boy called me for location..i clearly gave information of my location but he never came to my place. When i compained to zomato thru chat they said amount cannot be refunded.

Delivery boy was not good. I have not rcvd my food why should i pay if i have not rcvd my food.

Mri id FE705779 mri id team leader na. Deactivat kiti mri team leader na gl krvi java mri help kiti jva deepinder goyal sir ji nl gl krvi ja plz

[protected] I don't know why my I'd block please help me sir unblocked my I'd as soon as possible thanks and regards suvon shah

I am boycotting zamato because your company is supporting a person by the name of Swara Bhaskar who supports terrorism and PFI it's self.

I don't want to support your company because you are supporting these bollywood druggie.

Zara

Dear Zomato,
U have choosen 4th class, ###, valueless, people, so now we have decided not to choose u... While supporting these cheap mentality cheap so called politician Swara Bhaskar, u have proved that u support the slogan "BHARAT TERE TUKRE HONGE INSH ALLAH INSH ALLAH" ... Shame on u Zomato. U think of dividing our motherland. And another thing, it seems only Swara and her dirty gang of Bollywood r ur CUSTOMER ... Then OK, serve them ur food .. We don't have any need o[censored] ... The whole world knows who is what ! Who spreads hate and who spreads dirt ! Fighting against her dirt is equals to spreading hate only for her and u Zomato. We don't care. Already uninstalled Zomato. Either Zomato will go against of her dirt, or will face BYE BYE from us. Zomato dared to support those who support PFI, terrorists, riot makers and all druggies. Well done Zomato ! Very HAPPY TO see that Zomato has forgotten their business policy and go on supporting DRUG NEXUS. #RIPZomato #BoycottZomato

Dear sir.. i ordered a cake . I paid money in advance. And hope for a fast delivery . But i want to tell you that delivery boy came after 2 hour 30min and there were reassigned 4 delivery boys [protected], [protected], [protected], [protected] these are there number.. all guest gone back.. all my respect gone.. now what should i do.. i want to tell you that in a day or too i am going to go for a legal proceeding to sue you.. we are not fool that we give money to you.. the thing you did today was ridiculous.. and i am not gonna leave you.. i will take a big compensation from you.. and make sure that no body order from Zomato .. so u dont fool anyone.. and... And so it is just to inform because you all think that we cant do anything to you.. soon this misunderstanding will go from your mind.. contact me soon..stop giving these cupon i never askeed
Order id:- [protected]

Ordered from Subway using Zomato, order number[protected]. It was prepaid and was for 19th Nov. The order arrived with an item missing which generally has a very simple resolution. I reached out to the customer care and expected a quick resolution instead it became a harassment where the customer care executive won't refund the money for the item in full and won't even let me talk to a supervisor. 2 executives told me on record they are not allowed to let customers speak to superiors. So it is a scam and the helpless customer just goes round and round for mistakes they made and won't pay for. I am attaching a screenshot which clearly shows the cost of the product missing (sugarcane juice) and the screenshot of executive telling me that I cannot resolve it by talking to their superior even though I repeatedly pointed out that they have already taken a lot of my time.
I want this case to force Zomato to relook at their policies.