Claimed

Zomato Complaints & Reviews

1
Updated: Feb 18, 2026
Complaints 7929
Resolved
710
Unresolved
7219
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 170

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kanika zutshi
Jan 5, 2021
Report
Copy

I've order from zomato. They accepted the order. I waited for more than an hour and they didn't deliver it and i haven't gotten my money back. The customer service was trash. They didn't even helped me
Zomato customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    k8k398
    Jan 4, 2021
    Report
    Copy

    I had ordered Paneer Extravaganza Semizza worth Rs. 154.51 from Ovenstory pizza, Sinhgad road, Pune.( Date- 31.12.2020, at 10:27 PM. Order number/ ID: [protected].) My order was confirmed by the restaurant but it was not delivered to me. Upon calling, I was told that my order cannot be delivered due to the imposed curfew, and that I will get refund for the same. It has been 4 days already and I haven't received anything.
    Zomato customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Anchal Goil
      Jan 4, 2021
      Report
      Copy

      I have not received the most recent refund for order ID [protected] or any others from Zomato in a very long time. Any refund that wasn't converted into Zomato credits has not been received on my end. I keep trying to find out why this is the case and have complained multiple times to no avail, with their automatic customer service portal being the most unhelpful thing in the world.

      There have been multiple refunds that Zomato has allegedly "initiated" to my Amex card, as well as my UPI ID over the years, not a single one of which has actually been received. This is horrendous customer service and is legally and morally corrupt. Please call me with a senior representative, and refund all of the money I very well believe you have stolen, or I will be forced to take legal action.
      Zomato customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sush098
        from Powai, Maharashtra
        Jan 3, 2021
        Report
        Copy

        Ordered food on Zomato on 27 December 2020 at 9.51 pm and I selected upi payment through Bhim .The money got deducted from my account and credited to [protected]@hdfc bank but in Zomato app is showed payment could not be processed .How am.i.supposed to get my money back ? I emailed customer support numerous times but no proper response.They are saying to contact bank and upon calling the bank, they are saying that the money has already been debited from my account and successfully credited to zomato's HDFC account and they cannot help me get back my funds which has already been credited to zomato's bank account .Zomato has not refunded my money and neither has given my food order .Please help me get back my money .The total amount paid is 398.01 INR .The order ID [protected].
        Zomato customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kris987
          from Mumbai, Maharashtra
          Jan 3, 2021
          Report
          Copy

          I am an Indian Bank customer, the below mentioned UPI transaction has been failed and I am waiting for my refund for the past one week.
          Bank Reference ID :[protected]

          The transaction was done using Amazon pay to Zomato.

          Kindly help.
          Zomato customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            naveenbonam
            from Delhi, Delhi
            Jan 3, 2021
            Report
            Copy

            On 18th December I had placed a food order in zomato and payment option was UPI payment.
            When I tried to pay money was paid to UPI/[protected]@h/[protected]
            money got deducted and order was not placed, it showed that order was failed,
            on the same day they said that money will refund in my account in 4to 5 working days.
            I waited for 8 days. from then onwards I am sending them mails, chat support everything but no response from them.
            its already more than 20 days. but no refund and no reply also. there is no proper customer care, and in chat session every time only bot is giving reply,
            Zomato customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Siya Kesarwani
              Jan 2, 2021
              Report
              Copy

              Address: 1061 mutthiganj, Kotha parcha

              I am a vegetarian and i got non veg sabji with paratha instead of getting shahi paneer and kulcha and they haven't took any action based on the inconvenience caused by them and they tried to exploit my vegetarian's culture and religion.
              Zomato customer support has been notified about the posted complaint.
              Jan 02, 2021
              Updated by Siya Kesarwani
              I got wrong food and nothing happened further
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rich9899
                from Powai, Maharashtra
                Jan 2, 2021
                Report
                Copy

                Address: Zomato Indirapuram ghaziabad

                Zomato cheating me for my cancelled order. They deducting my half of the amount without any reason. They doing their business by making fraud with the people. Which order I was cancelled in a minute . Then on which basis they deducting my half of the amount. That order was by mistake. And after knowing msg from Zomato that your order has been booked . I was cancelled in a minute. Then how or on which basis they was deducting my half of the amount.
                Zomato customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kavitha Nishore
                  Jan 2, 2021
                  Report
                  Copy

                  Address: No 21/731, 6th NORTH STREET

                  I have ordered in zomato through one of my mobile number. And i selected payment through google pay...i am using gpay with another mobile number. I have paid through that and amount was deducted in my account but my order was not placed so i selected the payment method as card and my amount was deducted again. I placed the order and received. Amount was deducted double time mistakenly. My order was birthday cake from aruvi bakery, tirunelveli. Kindly check the attached proof. Please refund my money.
                  Zomato customer support has been notified about the posted complaint.
                  Waiting for your response
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bishal Bishal Chetry
                    Jan 2, 2021
                    Report
                    Copy

                    Address: Sarjapura road

                    Not log in my account
                    Name Raju tamang
                    Ph no [protected]
                    Mera ye number pai log in nehi ho raha hai
                    Zomato customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      Cha0ticMartian
                      Jan 2, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Refund of payment gateway failure

                      I placed an order on Zomato of a bill totalling 705/- rupees, I paid the order through UPI payment system through their app, but after paying, the amount was deducted from my bank account but Their payment gateway failed, I had to pay through cash on delivery, when approached the zomato customer they keep on saying it will take 3-4 days where as it has clearly been more than a week, it feels like zomato has been trying to scam people, by...
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      1 Comment
                      Report
                      Copy
                      H
                      Harsh050037
                      Jan 1, 2021
                      Report
                      Copy

                      Cashback not received several times

                      I used the code "ZOMPAYTM" to order but I didn't received my Promised Cashback of RS25 this has actually happened to me 3-4 times but everytime I was like leave it but this is getting out of hand now. They are not giving it even after promising. They should not promise it if they don't want to give it...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      B
                      bharatdaga
                      Dec 31, 2020
                      Report
                      Copy

                      I ordered a cake with Theobroma Noida Sector 32, through Zomato. On the app, there was a section where customer can mention the delivery address for whom the cake is being gifted, along with the special message that needs to go on the cake along with the greeting card.

                      Zomato didn't pass on the specific information to the restaurant despite collecting the information from me. Any person generally purchases the cake to celebrate a moment and the same was my intention while booking. Since zomato gave me an option to mention my message for the cake, I did that and Zomato app messed up. The customer care blatantly refused to rectify the problem and rather started blaming me that I must have not written the special message. At the end after a lot of discussion they agreed that I had written the message but it will be sent only via digital means through SMS! I asked them why wasn't this information mentioned anywhere while placing the order, to which I never received any reply.

                      I would like Zomato to offer me a full refund as well as Rs.10000 compensation for me for the harassment I have faced by their staff- Priyanka, Sreejata & Kaushik while the whole conversation was going on with them over chat. Please note: I have collected all the chat screenshots to strengthen my case in consumer forum.
                      Zomato customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Srishti Manna
                        Dec 31, 2020
                        Report
                        Copy

                        On 24th December at 3.18 pm, I had ordered from CIA Asian Kitchen with an amount of Rs 395. The amount was deducted but the order was not placed because of which I had to place my order again. And now when I contact Zomato, they say it'll be credited within 5 days but it's been over 5 days and they tell me to contact my bank. Kindly refund my amount and resolve the issue.
                        Zomato customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          JDGallardo21
                          Dec 31, 2020
                          Report
                          Copy

                          Please refund to me the unauthorized transactions on my Paymaya account. I never bought something from Zomato. Please see attached screenshot for the transactions I never did. I don't even know what these items are.
                          Zomato customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            G
                            Gauri Gogoi
                            Dec 30, 2020
                            Report
                            Copy

                            My id block
                            Zomato customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Naman Dhasmana
                              from Powai, Maharashtra
                              Dec 29, 2020
                              Report
                              Copy

                              My zomato account has been disabled the same day I was supposed to receive a refund of 400rs and that account had 450 zomato credits yesterday. I was about to place an order and they blocked me. Is this a scam?
                              Zomato customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Amanbokaro2011
                                Dec 28, 2020
                                Report
                                Copy

                                Address: Bokaro Jharkhand

                                I ordered Paneer but when i got it was sour in taste and when i told him the problem they told me "I am sorry my system is not allowing to compensate you". And they didn't give any refund or Didn't give me food.I told him to take food and give good food again then they told me nothing.
                                I am requesting for almost one hour but didn't help me.after that they said I'm transferring this chat to senior and after that he is not replying anymore and chat has been closed.
                                I request you to take strict action against them.
                                Zomato customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  G
                                  Gauri Sankar gogoi
                                  Dec 28, 2020
                                  Report
                                  Copy

                                  My id disabled
                                  Zomato customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    L
                                    lvvivek44
                                    from chennai, Tamil Nadu
                                    Dec 27, 2020
                                    Report
                                    Copy

                                    Zomato is saying collect bags within 3 days but given address is wrong if we went so wasting time and petrol.
                                    There is no transparent contact number to contact only chat support .if ask via chat support they are saying due to covid bags and t shirt unavailable wait until notification so i need to wait then why should you guys collected 1400 rs from me are you cheating?
                                    Where is Zomato In chennai office And contact number?My number is [protected].
                                    Refund my money is this like cheating my money
                                    INR 1440 was spent on your Credit Card XX6010 on 23-Dec-20 at ZOMATO ONLINE. Call [protected] (if in India) for dispute.
                                    Zomato customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit