Zomato Complaints & Reviews

Ordered from Subway using Zomato, order number[protected]. It was prepaid and was for 19th Nov. The order arrived with an item missing which generally has a very simple resolution. I reached out to the customer care and expected a quick resolution instead it became a harassment where the customer care executive won't refund the money for the item in full and won't even let me talk to a supervisor. 2 executives told me on record they are not allowed to let customers speak to superiors. So it is a scam and the helpless customer just goes round and round for mistakes they made and won't pay for. I am attaching a screenshot which clearly shows the cost of the product missing (sugarcane juice) and the screenshot of executive telling me that I cannot resolve it by talking to their superior even though I repeatedly pointed out that they have already taken a lot of my time.
I want this case to force Zomato to relook at their policies.

Order number [protected] the food was smelling like hell very very stinky smell never i ate this bad food

Zomato application is not accepting any valid and available Promo codes on the order page.

There is no way to speak to their customer service to get the issue resolved.

When there was an issue earlier with an order, where there was stale and chilled food sent by the restaurant, after reporting it to Zomato chat bot, a 40% refund was forcefully issued. Is that fair business practice? There is no concern of people's health or their hard earned money?
Why should I be liable to pay even 60% cost of the food, which is not even good enough to throw to a street dog, as even they won't eat it.

It's frustrating due to unethical practices by the Zomato team and inability of customers to be able to raise their complaints.

I opened my new Zomato account but they blocked it.i didn't even order anything.i was just viewing the restauranta and they blocked my account

I order food from Dominos using Zomato. My payment was completed but the order status shows it wasn’t completed. Although the money is deducted from my account and even the order has not been placed.
I tried to contact the support team but they don’t reply. If they align some executive, he/she asks to align some other person and then unfortunately no on is aligned.
Clearly, there’s no one to talk to if we come across some issue.

On 16 november money was deducted from my paytm account even though i had not ordered any thing from zomato

The Cash on Delivery payment option has disabled on my account for many months now.
I have made several successful orders using the online payment method but my Cash on Delivery option has still not been unlocked.
I am not even aware why it was locked in the first place.
I have written to zomato feedback multiple times but no reply has been given to me regarding this.

I have ordered my food on zomato. And the packaging I got was horrible. There is spillage of food. Worst experience ever!!! I will try to nerver order my food again... Horrible experience

Yesterday 12/11/2020 I ordered the food from Sri Krishna but while handing the parcel was too neglected I want my money back my order number is [protected]...

I cancelled the order within 5 minutes of ordering it. I talked to the restaurant and they were fine with cancelling the order since it was not prepared yet.
However, zomato charged the entire amount of the order as cancellation fee and did not refund it even after multiple requests. They forced me to surrender into their fraudulent and faulty company guidelines/rules to cancel the order and get zero refund. I did not want to waste food and so had to cancel. Who charges the entire amount as cancellation fee even though the food was not prepared ?

This is the issue of 13th march 2020.

I have applied for the zomato gold.
Which at that time they were giving on 50% discount for a year.
I purchased it for 899 via google pay.
But as the time flies i have not been able to use it.
Later i decided to file a complaint.
I mailed zomatogold team and explained everything in detail.
And they took too much time in responding with the subject...

Sir meri galti ki vajah se I'd band ho gyi h chalu kr digiye 431621

I had paid for 2 year fold membership and one fine day Zomato just replaced it by an inferior plan of pro!!!Moreover they have kept minimum order amounts for most restaurants!
Robbery in daylight to say the least!

Had ordered pizza through google pay 2 hrs ago
Haven't been contacted
Neither received my food
Feels duped
651755 my unique ticket id

My zomato account linked to sanchit.[protected]@gmail.com was blocked without any reason i had my money in it. I had ordered several times from your site but why my account is blocked now please unblock it i had sent several mails to zomato but they become unresponsive please do something.

Respected sir/madam
I have worked for zomato. I don't know the exact date of termination. Then i raised an issue from my runner partner app. i again login the runner partner app but the iam not logging in and showing that user not authorized. I used to login for many times but the problem is same (User not authorized. I asked to the manager what the problem. They checked my data and said you have cancelled 6 orders in a week so that...

This is my worst experience with Zomato, I ordered through Zomato and the food quality I received from you is the worst. Samosa and Kachori were not hot. It seems that somebody directly packed these from refrigerator. Chole Bhaturey were stale. I am seriously fed up with the level of service received from your company. Please let me know what action you are going to take against this complaint. If you can't handle this let me know to whom I should contact.

Sir meri I'd terminate fe 431621 oder canal ke vajah se I'd tremnet go gyi h sir risolv my I'd content no [protected]

Sir meri galti se oder cancel nhi huva sir uske bad muge dusra din pta chala ki meri I'd triminet go gyi h sir I'd chalu kr digiye na sir

Yesterday evening I had given order for some snacks fron BTW throug Zomato App for an amount of Rs.378.11 vide transation ID No.ZTD-20-6D92AF1C7EAB6 payment made through my Paytm account. But at that time I could not get message for the payment hence again I made payment of Rs.379 through SB A/c o[censored]nion Bank of India.

Hence, I had made double payment for the same (Single) order. Please refund payment excess paid to you.

Regards,