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Updated: Feb 18, 2026
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Zomato reviews & complaints page 171

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B
B.V. Rao
from Hyderabad, Telangana
Dec 27, 2020
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I completed payment with upi the amount got debited from my account but couldn't process in Zomato. I need refund as early as possible
Zomato customer support has been notified about the posted complaint.
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    S
    Soundarya vijayakumar
    Dec 26, 2020
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    We have ordered in zomato around 3.00 pm and paid via upi pin and the amount was debited from my account but thr order was not placed. How to get back my money.
    Zomato customer support has been notified about the posted complaint.
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      B
      Bluuz Coding
      from Powai, Maharashtra
      Dec 24, 2020
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      I ordered my food at Zomato, the order payment got deducted from my UPI Account but the Zomato did not process my payment and the order was not placed. Why did you deduct from my account and did not process my order, and i could not even connect to the customer support or any chat support services in Zomato mobile app/ web app. I want my refund back.
      Zomato customer support has been notified about the posted complaint.
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        L
        lvvivek44
        from chennai, Tamil Nadu
        Dec 24, 2020
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        Address: Chennai

        Joinned zomato delivery partner on 23/12/2020. Paid full access amount of Rs. 1400 and went to suggested location to collect the bag and t shirt but wrong info from app wasted 28km petrol and my time. After raised ticket no is 34863889 . Simply I got a reply from ticket due to corana our office is closed wait until notification ? How can i delivery food without bag ? Why should i pay ? Please close my id and refund my amount ..
        Dont join zomato there is no transparent help centre no.
        Regards
        Viveks
        Zomato customer support has been notified about the posted complaint.
        Dec 27, 2020
        Updated by lvvivek44         What is use? still waste of time? My id is blocked because not collecting assets is this my fault? Your are not provinding and then why asking us to pay 1440 rs ? How can i delivery food without bag?

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          R
          rksf77
          Dec 24, 2020
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          I have ordered 2 shawarma’s cost of 298 rupees and I have put the option of COD and I have paid the amount to delivery boy through Google pay and he said that the amount is not credited to him and later I have paid the amount through Phone pay. I have contacted my bank for cancelling the 1st transaction and they said that it is already credited to delivery boy account. I have contacted delivery boy for revert the amount and he is not responding me. Kindly do the needful.

          Delivery boy name: Manda Maheswari Reddy

          ORDER ID: [protected]
          Zomato customer support has been notified about the posted complaint.
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            A
            Amal Hari Kavunkal
            Dec 23, 2020
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            I couldn't login for the past 2 Days. to as am delivery partner because it says that "Your ID has been suspended because of bgv failure...i had raised tickets 2 times ticket no 34808563 and ticket no 34849817 in dates 22nd of dec 2020 and 23rd of dec 2020
            Zomato customer support has been notified about the posted complaint.
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              A
              Aakashaaa
              Dec 22, 2020
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              Haven't placed any order yet payment of 185rs. Has been deducted from my paytm wallet
              What is it???
              HERE are the details
              Wallet transaction id:-
              [protected]
              Order Id :-
              ZTD-20-A42A6EB278EE7

              What is this?
              I need clarification and the details of the transaction done.
              Refund me the amount I haven't placed any order.
              Zomato customer support has been notified about the posted complaint.
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                P
                PONGAYATRI P
                Dec 20, 2020
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                I got less amount refunded than what I paid for an item that wasn't delivered.
                Zomato customer support has been notified about the posted complaint.
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                  S
                  Sudhirgargbabu
                  Dec 20, 2020
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                  Address: Mansarover jaipur
                  Website: Zomato

                  Last night I was order some food
                  But I had received burn chapti nd uncooked food ..food is not for eatable and also my money gone waste.
                  Very very bad service provider.
                  Wrost service and executive is not supported
                  Zomato customer support has been notified about the posted complaint.
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                    M
                    Manik Chib
                    from Delhi, Delhi
                    Dec 18, 2020
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                    Address: H.no-2002, gbp crest kharar , mohali

                    Sir i have ordered from zomato with order id:- [protected]
                    On december 18, 2020
                    Mine grand total was 279, money has been debited but order status shows incomplete and the money is not refunded to my bank account.
                    Zomato customer support has been notified about the posted complaint.
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                      G
                      gayatri shivhare
                      from Bengaluru, Karnataka
                      Dec 17, 2020
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                      Hi I have complaint on my last order that I have received this number of amount of the food I have received less quantity and food is not cooked properly and packaging was not proper.

                      They have added amonut as promocodr not in zomato wallet. So that I can not be able to use other coupon code.. I have to pay 80-90 rs delivery charges. Because they have added amount in promo code if I am using my amount I can not use other promo code .

                      For that again I tried to connect with customer care how they are responding please see on below picture. And I will attach other picture as well that I how I have received that order.

                      Order number is also attached in picture.
                      Zomato customer support has been notified about the posted complaint.
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                        D
                        Denasar
                        from Delhi, Delhi
                        Dec 17, 2020
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                        Upi payment fail

                        Address: Tezpur

                        Two time debited on my account.But Transaction is showing Failed.I got the one transaction back, and I have not received one more transaction, so please check and reverse my Payment.
                        Thankyou
                        Hangoma Basumatari...
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                        3
                        3608 jeeva Sm
                        from Delhi, Delhi
                        Dec 16, 2020
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                        Im a new eider in Zomato it's my second day in Zomato delievery but my id is disabled without any proper reason worst experience
                        Zomato customer support has been notified about the posted complaint.
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                          S
                          sample sudee
                          from Powai, Maharashtra
                          Dec 15, 2020
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                          Address: Bengalore

                          I'd block not login 6days complete plz open my ID 896264
                          Num [protected]
                          Zomato customer support has been notified about the posted complaint.
                          View replies
                          User not authorized
                          Reply
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                            F
                            Fahad farid shaikh
                            from Powai, Maharashtra
                            Dec 15, 2020
                            Jul 23, 2023
                            This thread was updated on Jul 23, 2023
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                            Payout Not Received

                            Address: Chandresh chhaya mira road east

                            Dear Zomato, I Didn't Get My Payout Of Previous Week Only Cash In Hand Was Deducted And Nothing Is Given To My Bank Account I Calculated There are 1200 left which zomato should pay on my bank account But I Didn't received That Now 2 days has been forwarded please do something Other Issue Zomato Solved In A Hour And This issues I Updated Tommorow And They Are Doing Nothing...
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                            A
                            Arlene D'silva
                            Dec 15, 2020
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                            Order No: [protected]

                            I placed an order for Waffles . Order Amount 272rs.
                            The order delivered was foul smelling and bad tasting, hence could not eat the same. I went onto customer care chat support, a representative connected, for 3 hours i waited for the representatives to reply, but there was no response.

                            Have left multiple mails on zomato support, but no response.

                            THIS IS NOT ACCEPTABLE!
                            Zomato customer support has been notified about the posted complaint.
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                              M
                              MANJUNATH KM
                              from Powai, Maharashtra
                              Dec 15, 2020
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                              Address: Zomato service in Bangalore

                              I observed worst delivery service from Zomato and quality of food delivery is not good, and responce for customers facing issues like food quality also not addressing.
                              Please find attached images while receiving food.

                              And even few biriyani rice stick to delivery boy fingers.

                              It's totally bad Experience ever with Zomato and this kind of service will leads to food quality issues and health issues for consumers.
                              For reference:
                              Zomato Order I'd: [protected].
                              Mail reference number: Re:[## 6777126 ##] Spelling issue with my order
                              Zomato customer support has been notified about the posted complaint.
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                                K
                                Karunakarunakaruna
                                Dec 15, 2020
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                                To my account live chat option is not showing. I ordered special chicken biriyani and buttermilk but I received buttermilk and only biryani without chicken like veg biryani. This is order number: [protected]. If I send mail no one respond after 48 hours also. if I contact live chat from my friend mobile, live chat agents telling me to chat from same account. Live chat option is not available then how i contact from same account? Madhav is my name. I attached the screen shots for live chat agents is not responding i contacted soo many times names shwetha, sumedha, sumit and mansi. Please take serious action on above agents. I've all the chat records.
                                Zomato customer support has been notified about the posted complaint.
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                                  M
                                  Md Lala khan
                                  Dec 15, 2020
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                                  Address: Hyderabad.Telangana

                                  Its been 3 days now my Id FE929802 is in inactive mode .Please activate it .I am new joinee in zomato .
                                  Zomato customer support has been notified about the posted complaint.
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                                    S
                                    shailendra98k
                                    from Delhi, Delhi
                                    Dec 13, 2020
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                                    I have ordered food from zomata under the order ID [protected] on December 13, 2020 at 1:57 PM. The money amount of Rs 311.25 got deducted from SBI Accounted but the transaction still shows incomplete.
                                    There has been no reverse transaction for the failed transaction so far.
                                    Zomato customer support has been notified about the posted complaint.
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