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Updated: Nov 26, 2025
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Zomato reviews & complaints page 172

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F
FreddyN
Nov 1, 2020
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Order Number [protected]

I had ordered for 3 McDonald’s meals from zomato delivery for the first time.

When the delivery came, it had only beverages. The burgers and fries were not delivered.
The deliver person said this is what McDonalds gave him and to complain on the app.

It has been a nightmare since. I chatted with someone named Shaik who was most unhelpful. Then I called the delivery person and he confirmed that he only delivered the beverages.

After multiple emails they are not helping me and stating the entire order was delivered.
I have asked them to speak to the deliver person Mr Chavan but the did not confirm back.
Just closed the case.

I want someone to answer for this and ensure I am not cheated off my money.

Hope this complaints is heard and some action taken.
Zomato customer support has been notified about the posted complaint.
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    Ricky A
    Nov 1, 2020
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    Address: Patiala

    Dominos may make alright Pizzas, however the team of personnels working are unprofessional to the highest marks possible. 30-40 minutes after receiving the order, they called to inform that the oven is not working therefore unable to process the order (this is the time frame by when the order should have been already delivered). Then instead of cancelling the order, they marked the order delivered. Now, 1 week later there has no refund been done. It is fortunate for me that I have proof of chat on Zomato app regarding the cancellation on the day of the order, otherwise there is no other proof of cancellation. An unprofessional and terrible error OR an intentional lowly fraud???
    +4 photos
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      G
      gauritanwar
      Oct 30, 2020
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      I ordered food from LALA DA SHUDH VAISHNO DHABA shivaji marg, Block E, Block, Uttam Nagar, Delhi, 110059 on 20th october, at 7:47PM from ZOMATO. Here is the order ID-[protected]. The order cost 229INR and was prepaid but they firstly confirmed the order then they cancelled it without any prior notification but i didn't get the refund of the order that they cancelled. I request to take this into consideration as soon as possible. For validation I'm attaching all the required proofs.
      +3 photos
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        K
        koushik g
        Oct 30, 2020
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        Zomato is blocking the account without a proper reason this second time I am facing the problem and they are looting the money from people I want my account unblocked or return back my money my Zomato account is [protected]@gmail.com
        Zomato customer support has been notified about the posted complaint.
        View replies
        Still no response from them

        Fraudsters
        Reply
        Sir please check in [protected] not authorized not open it my zomato id login please [protected] accident huvata sir I want to do login please
        Reply
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          A
          Ashia Monachan
          Oct 30, 2020
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          Hi,
          I ordered my food and did my payment status through Google pay the money was deducted from my bank but in Zomato payment status shows incomplete.
          So I need refund or my food
          I provide some details below
          *Dear Customer, Your VPA "[protected]@okicici" linked to "INDB0000760" a/c no. "XXXXXX0555" is debited for Rs.769.01 and credited to VPA "[protected]@paytm" (UPI Ref no[protected]*
          +2 photos
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            M
            MANOJ BANDAL
            Oct 29, 2020
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            Resolved

            My account is not login

            Respected Sir/ madam
            You can check my details in zomato my
            Log in i.d.- [protected]
            My fe i.d. - FE632604
            Please Sir / madam I request you to solve
            My problem I want to log in again for my
            ..ZOMATO..

            Reply...
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            T
            tech pal
            Oct 28, 2020
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            Address: [email protected]
            Website: Zomato

            Mujhe meri I'd suspende kar di gayi ye bol kar ki mere pe koi case hai or jabki mujhpe koi case Nahi jhut muth ka ye campany logo KO paresan karti hai Kisi ke majburi ka fayda uthati hai bina koi reason ke I'd suspend kar dena 2017 se mujhpe case chal raha hai or aaj tak mere pass koi police tak nahi aaya jhut bol kar I'd suspende kar dena sahi or kitna Bhi aap bol do koi help Nahi Milne wali
            +1 photos
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            My ZOMATO FE I'd is 878063
            My login number [protected]
            Mera I'd suspend kar Di gayi bina koi wajah ke puchna pe bola gaya bgv failed ho gaya aap pe koi case chal raha jabki mujhpe koi case Nahi chal raha wo Bhi 2017 ka aaj tak mere ghar na police aayi na Kuch phir bhi case mujhpe kaise chal sakta hai jhuta iljam laga kar I'd suspend kar Di gayi meri main ek delivery boy hoo Zomato me ye Galt kiya gaya mere sath bahut idhar udhar daurna par raha hai

            I'd suspende - Comment #3755571 - Image #0
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              H
              Harshitha netha
              from Hyderabad, Telangana
              Oct 28, 2020
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              I have ordered shawarma on 19th October from zomato for 259.25rs and after 5-10mins they have canceled my order and they sent me a message saying we have cancelled you order and you will receive full refund within 5-7 days and it’s been 8 days now and I didn’t receive any refund I was contacted zomato multiple times and they were blaming my bank saying taut they issued refund on same day and I contacted my back regarding this and they confirmed me that they didn’t receive any refund from zomato and no one from zomato is responding properly to my issue and they are asking me to wait for another 10 days but no proper response very disappointed
              Zomato customer support has been notified about the posted complaint.
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                C
                cezzuu
                Oct 27, 2020
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                Website: z

                Dear sir or madam,

                I had ordered a meal from QD’s Restaurant Laxmi Nagar via Zomato app.

                I found a dead cockroach in my meal and I raised an issue regarding such with the customer care @Zomato (talking to Mr. Rishabh). They have just issued a coupon pertaining to the meal to be used on Zomato only and refused to refund the said amount to my account and also have not acknowledged the quality related concern regarding the meal.
                +2 photos
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                  T
                  Tmkoc Thug Life
                  Oct 27, 2020
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                  Address: Zomato India

                  I ordered chicken punjabi but I got damaged or eaten paneer. Which is very bad for my health.
                  I want my refund in my zomato wallet
                  Please help 🙏😭
                  I provided the order I got which is not of my need
                  And my zomato order id :- [protected]
                  +1 photos
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                    G
                    gopal h r
                    from Mumbai, Maharashtra
                    Oct 25, 2020
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                    Address: Maharashtra

                    Delivery riders like zomato and swiggy are charging 50 to 65 rs on all orders which is a bit too much. Because if we order for 200 then total amount comes up to rs 300 with taxes and delivery partner fee. You must levy reasonable charges because rs 100 as charge amd tax feels too much. Delivery fee should be charged 5 to 7.5 % within radius of 5km which feels quite reasonable.
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                      F
                      Firoz Sayed
                      from Powai, Maharashtra
                      Oct 25, 2020
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                      Address: Zomato India

                      On 22nd oct, I delivered ordered at tha said place and followed protocol as said by customer, but later amount was deducted from my zomato ac reason being food was not delivered according to zomato and their customer, after this false accusation and no help from Zomato I took matter in my hand and brought truth to light, customer apologies for her mistake..but I am still not paid my harf earned money and no zomato people is helping me
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                        S
                        shakilabaivk
                        from Powai, Maharashtra
                        Oct 24, 2020
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                        I ordered in Zomato - Baby Restaurant for amount rs 907, amount debited from my account but order was never confirmed. Amount is also did not refunded back. Please refund my money back as soon as possible.

                        Order number [protected]
                        Oct-24
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                          K
                          Kuladeep Reddy Yeduru
                          Oct 23, 2020
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                          Address: [email protected]

                          Hello Customer Care,

                          I am pretty unhappy with the approach of your executive,

                          Please find the order details and with a clause of if not delivered by time refund of the entire amount

                          The order was suppose to be delivered by 7:56 but delivered by 7:57

                          Hence I am raising the request for payment refund

                          Regards

                          Kuladeep Reddy
                          [protected]@yahoo.com
                          [protected]
                          +3 photos
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                          Oct 23, 2020
                          Updated by Kuladeep Reddy Yeduru                           The order [protected] was suppose to be delivered by 7:56 but delivered by 7:57

                          Hence I am raising the request for payment refund
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                            M
                            Manish Diwania
                            Oct 23, 2020
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                            Address: H.No-762 Sector-3 Vasundhra Ghaziabad-201012

                            Hi, Today @[protected]. i have placed order of Rs. 728 .Payment is deducted but we have not received any message for order placed.Payment is done through net banking . Kindly help.

                            Mobile -[protected]
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                              R
                              Roli Sri
                              Oct 22, 2020
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                              Delivery boy of zomato who delivered order to Flat 204, Tower -3, Panchsheel Hynish at around 7:30 pm was not following Covid-19 guidelines protocol.

                              He entered the lift, in which already residents have entered and on being requested to come by other lift in order to follow Covid guidelines protocol of social distancing.

                              Delivery boy didn't step down and even argued and misbehaved with the residents. His mobile number is:-[protected].

                              Kindly take strict action against such person and prepare them to follow proper guidelines otherwise Zomato will not be trusted anyone
                              Zomato customer support has been notified about the posted complaint.
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                                C
                                Chandrakanth007
                                Oct 22, 2020
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                                Address: Anantapur, andhrapradesh

                                I ordered food from Zomato yesterday but they did not deliver me and no answer from Zomato no one called me since yesterday day I paid Rs 205/- for the order and they didn't even refunded.
                                Zomato customer support has been notified about the posted complaint.
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                                  R
                                  rajileshopr opr
                                  Oct 18, 2020
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                                  Address: Ambattur

                                  Relating to Order ID : [protected]. I had ordered food at 12:30 p.m and the food center was 2 k.m away from my residence.
                                  The app showed delivery at 1:05 p.m. On not receiving food after 1:20 I made a call to the restaurant. Later I received a call from 2 numbers, both claiming to be the delivery agent and with the promise of reaching within 10 mins. I received food at 2:56 p.m. I want to register a complaint and ensure action is taken against the restaurant or the executives who lied about the delivery time and caused us distress.
                                  Oct 18, 2020
                                  Complaint marked as Resolved 
                                  Refund promo code provided by Zomato
                                  Zomato customer support has been notified about the posted complaint.
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                                    A
                                    akashdutta23101998
                                    Oct 18, 2020
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                                    Order ID : [protected]

                                    I ordered 2 x Butter Naan and one plate of boneless Chicken Tikka Masala. To my surprise, I recieved shredded pieces of butter naan which could barely sum up to one piece, let alone 2 pieces. Also, the naan which I recieved in this state was totally burnt and inedible.

                                    Moreover, the chicken was the worst. It was totally undercooked and stale. It could easily be said that they served a chicken which was cooked days back. They just heated it and added oil. Nothing in my order was edible. I have attached pictures below for reference.

                                    I hope you look into this matter. Extremely dissatisfied.
                                    Zomato customer support has been notified about the posted complaint.
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                                      N
                                      Neel Badadare
                                      Oct 17, 2020
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                                      Order No. : [protected]
                                      Location Pune
                                      +1 photos
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