Zomato Complaints & Reviews

The Cash on Delivery payment option has disabled on my account for many months now.
I have made several successful orders using the online payment method but my Cash on Delivery option has still not been unlocked.
I am not even aware why it was locked in the first place.
I have written to zomato feedback multiple times but no reply has been given to me regarding this.

Zomato customer support has been notified about the posted complaint.

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Address: Mughalsarai

I have ordered my food on zomato. And the packaging I got was horrible. There is spillage of food. Worst experience ever!!! I will try to nerver order my food again... Horrible experience

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Yesterday 12/11/2020 I ordered the food from Sri Krishna but while handing the parcel was too neglected I want my money back my order number is [protected]

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I cancelled the order within 5 minutes of ordering it. I talked to the restaurant and they were fine with cancelling the order since it was not prepared yet.
However, zomato charged the entire amount of the order as cancellation fee and did not refund it even after multiple requests. They forced me to surrender into their fraudulent and faulty company guidelines/rules to cancel the order and get zero refund. I did not want to waste food and so had to cancel. Who charges the entire amount as cancellation fee even though the food was not prepared ?

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This is the issue of 13th march 2020.

I have applied for the zomato gold.
Which at that time they were giving on 50% discount for a year.
I purchased it for 899 via google pay.
But as the time flies i have not been able to use it.
Later i decided to file a complaint.
I mailed zomatogold team and explained everything in detail.
And they took too much time in responding with the subject...

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Address: Bhilwara

Sir meri galti ki vajah se I'd band ho gyi h chalu kr digiye 431621

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Nov 09, 2020

Updated by Khushiram Lohar Sir I'd activation kr digiye sir 431621

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I had paid for 2 year fold membership and one fine day Zomato just replaced it by an inferior plan of pro!!!Moreover they have kept minimum order amounts for most restaurants!
Robbery in daylight to say the least!

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Had ordered pizza through google pay 2 hrs ago
Haven't been contacted
Neither received my food
Feels duped
651755 my unique ticket id

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My zomato account linked to sanchit.[protected]@gmail.com was blocked without any reason i had my money in it. I had ordered several times from your site but why my account is blocked now please unblock it i had sent several mails to zomato but they become unresponsive please do something.

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Respected sir/madam
I have worked for zomato. I don't know the exact date of termination. Then i raised an issue from my runner partner app. i again login the runner partner app but the iam not logging in and showing that user not authorized. I used to login for many times but the problem is same (User not authorized. I asked to the manager what the problem. They checked my data and said you have cancelled 6 orders in a week so that...

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4 Comments

Address: Sector-48, Gurugram-122018

This is my worst experience with Zomato, I ordered through Zomato and the food quality I received from you is the worst. Samosa and Kachori were not hot. It seems that somebody directly packed these from refrigerator. Chole Bhaturey were stale. I am seriously fed up with the level of service received from your company. Please let me know what action you are going to take against this complaint. If you can't handle this let me know to whom I should contact.

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Address: Bhilwara zomato

Sir meri I'd terminate fe 431621 oder canal ke vajah se I'd tremnet go gyi h sir risolv my I'd content no [protected]

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Address: Bhilwara

Website: Id triminet

Sir meri galti se oder cancel nhi huva sir uske bad muge dusra din pta chala ki meri I'd triminet go gyi h sir I'd chalu kr digiye na sir

Nov 8, 2020

Complaint marked as Resolved

9828513724 my contact number number I'd fe 431621 I'd terminate ho gyi h

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Khushiram Lohar

from Bhilwara, Rajasthan

Nov 9, 2020

Chalu nhi ho rhi h I'd 431621

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Address: C-10, Mothers Apptt., Sector-5, Plot No.-6, Dwarka, New Delhi

Yesterday evening I had given order for some snacks fron BTW throug Zomato App for an amount of Rs.378.11 vide transation ID No.ZTD-20-6D92AF1C7EAB6 payment made through my Paytm account. But at that time I could not get message for the payment hence again I made payment of Rs.379 through SB A/c o[censored]nion Bank of India.

Hence, I had made double payment for the same (Single) order. Please refund payment excess paid to you.

Regards,

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Address: Trichy,thilai nagar

My login number:[protected]

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Order Number [protected]

I had ordered for 3 McDonald’s meals from zomato delivery for the first time.

When the delivery came, it had only beverages. The burgers and fries were not delivered.
The deliver person said this is what McDonalds gave him and to complain on the app.

It has been a nightmare since. I chatted with someone named Shaik who was most unhelpful. Then I called the delivery person and he confirmed that he only delivered the beverages.

After multiple emails they are not helping me and stating the entire order was delivered.
I have asked them to speak to the deliver person Mr Chavan but the did not confirm back.
Just closed the case.

I want someone to answer for this and ensure I am not cheated off my money.

Hope this complaints is heard and some action taken.

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Address: Patiala

Dominos may make alright Pizzas, however the team of personnels working are unprofessional to the highest marks possible. 30-40 minutes after receiving the order, they called to inform that the oven is not working therefore unable to process the order (this is the time frame by when the order should have been already delivered). Then instead of cancelling the order, they marked the order delivered. Now, 1 week later there has no refund been done. It is fortunate for me that I have proof of chat on Zomato app regarding the cancellation on the day of the order, otherwise there is no other proof of cancellation. An unprofessional and terrible error OR an intentional lowly fraud???

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I ordered food from LALA DA SHUDH VAISHNO DHABA shivaji marg, Block E, Block, Uttam Nagar, Delhi, 110059 on 20th october, at 7:47PM from ZOMATO. Here is the order ID-[protected]. The order cost 229INR and was prepaid but they firstly confirmed the order then they cancelled it without any prior notification but i didn't get the refund of the order that they cancelled. I request to take this into consideration as soon as possible. For validation I'm attaching all the required proofs.

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Zomato is blocking the account without a proper reason this second time I am facing the problem and they are looting the money from people I want my account unblocked or return back my money my Zomato account is [protected]@gmail.com

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H

Harshitha netha

from Hyderabad, Telangana

Oct 30, 2020

Still no response from them

Fraudsters

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A

Achu Rachu

from Dharwad, Karnataka

Jan 28, 2021

Sir please check in [protected] not authorized not open it my zomato id login please [protected] accident huvata sir I want to do login please

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Hi,
I ordered my food and did my payment status through Google pay the money was deducted from my bank but in Zomato payment status shows incomplete.
So I need refund or my food
I provide some details below
*Dear Customer, Your VPA "[protected]@okicici" linked to "INDB0000760" a/c no. "XXXXXX0555" is debited for Rs.769.01 and credited to VPA "[protected]@paytm" (UPI Ref no[protected]*

Zomato Complaints & Reviews

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Zomato reviews & complaints page 174

Cash on Delivery disabled on my account even after multiple successful orders made through online payment

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Packaging was horrible

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Spillage of food while handling

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No refund after order cancellation

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Upi refund from zomato

I'd terminate plz risolv fe 431621plz sir

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Gold membership discontinued

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Not received my order ...duped

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Blocked account ([email protected])

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Login issue

Order Id 1245360296

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I'd terminate plz risolv fe 431621

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I'd terminate plz risolv

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Double payment for one order

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My salary not received

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Amount charged and food not delivered

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Dominos Pizza via Zomato

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Refund of order that got cancelled

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Blocking the account without proper reason

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Payment status shows incomplete

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