Zomato Complaints & Reviews

Hello Team,

Order ID is [protected].
I have ordered yesterday from MFC, Panchpakhadi and paid Rs.520

I have not received the order and still got an email that your has been delivered, which is very surprising.

I continuously tried to reach out to Valet but he was not picking up my calls and then he diverted his call to another number and also cut the calls.
I have also dropped an email to Zomato support but it seems the complaint was closed cause i got the email for closer of complaint.

Valet name is Vishal Gupta - [protected]

Please look into it and refund my money.

It's been already more than 40 hours have passed there's no update and any solution about this issue.

This is arjun.s ordered food on 21 st sep 2020 night at 9.50pm at five star chicken c.v.raman nagar. After some time reced mesg as your order declined and your money will be refunded. It's been 14 days still there is no need about my refund. Total amount is 547.95 and paid via Paytm. kindly refund to my bank account asap.

I responded and took the call.

The delivery boy asked me the location of my home as the address shown was wrong in his application. So, I redirected him to the correct address.

He said "Sorry mam, the order can't be delivered as the address in my application is wrong." I said him to deliver to the correct address. He denied and said talk to the company.

Ideally, the delivery boy was at fault. So, I need my refund.

#Zomato Mera FE Id 329630 mera name Habibur Rahaman Gurgaon se baat kar raha hu sir mera sath ak problem huya hai ki ak order ko customer ko delivered kar ne ke bad customer complent kiya usko order nehi mila but may order ko customer ke hat may diya and customer ke naam pucha tha uske baad delivered kiya hai location par . Order ID hai [protected] but mera id disabled kardiya hai or Joo Hamai TL Hai ooo Phone nehi utha hai nahi koi reply deta hai.customer fraud hai kahi raiders ke sath asa hua hai. Zomato kisi raiders ke sunte nehi hai. Ulta planty laga ta hai raiders ke. But Zomato ke jo main business deliverey ka uske main raiders hai.Raiders ke sath asa nehi hona chahiye Sir

On 30th September, 2020 at 8:35 pm I ordered from dominos, Gachibowli, Hyderabad. The restaurant accepted my order. I had one zomato coupon so I applied that and rest I paid through UPI. I tried to call the restaurant but the number was switched-off. After 10-15 minutes I was going to track the order but it says, " This order with dominos pizza was declined".

Then I went to coupon section, the coupon was back but my upi money of Rs161 is still not refunded. It's been more then 3 days and still there is no sign of refund. I want you to help me with the inside information when will I get the remaining amount Rs161 back. Please i am looking for a positive response.

Thank you.

Zomato order id [protected]
UPI reference:[protected]
Order name: Payal

[protected] order id.
Ordered for half tandoori chicken but received only one piece. Contacted zomato support and they have refunded 92 Rs(paid 174 rs).
My question is even if parcel was exchanged, how come one piece of chicken comes under quarter chicken category? Every hotel / restaurant provides minimum 2 pieces for quarter chicken and 4pieces for half.
So i[censored] have refunded 92rs that is a worst calculation u people do....

Cake was not good and the delivery boy fraud me. I have already paid a payment online. But the delivery boy name of the person avdesh and mob no [protected] in kharar. Agin take payment when i know i call the person he say nobody give the payment. And the cake was not good and fresh. The resturnet name dumpling bakers and confectioners in mundi khurd in kharar chd

Did you mean: cake was not good and the delivery boy fraud me. I have already paid a payment online. But the delivery boy name of the person avdesh and mob no [protected] in kharar. Agin take payment when i know i call the person he say nobody give the payment. And the cake was not good and fresh. The restaurant name dumpling bakers and confectioners in mundi khurd in kharar chd skip

I ordered from zomato for rs 362.99 and i made payment through net banking... I immediately recieved msg that my accout has been debited bt order status was showing that payment is not succesfull... I called all the subways present in my city to confirm order bt the order wasnt placed so i reordered with fresh amount debited from my account... So kindly resolve my first payment issue which has been deducted from my account

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had placed an order with zomato for dominos pizza and they had accepted my order placed for 362 (Attached payment details below).

The hotel never sent the food nor did they cancel my order full night. I kept requesting zomato to either get my food delivered or cancel my order and refund the money and spike to totally 5 people, including an escalation person named shalini, who said that she will resolve the concern. I informed her that ive received an email to rate my order for food never delivered to me and she said that she will get the same resolved and ill have my money back in 24 hours to the source. She also asked me to rate her high for service delivered and said that it helps other people understand that customer's issue was resolved by escalation people, where the other specialists, just kept ending from the chat, without my consent.

This is the 4th order accepted and then declined by dominos in a row for me and i asked dominos to help me as everytime the money gets debited, they accept the order and then cancel it, which inturn results in me waiting for my own money to be refunded in 24 to 48 hours.

Dominos and zomato are scamming customers together and trying to make money in wrong ways. This has been a nightmare dealing with their customer service from 3 to 6 am ist, requesting to cancel my order and give me my money paid.

Im going to write this on twittter and consumer forum so, the rest are aware of this unprofessional practice that zomato is putting their customer's through.

Regards
Riti srivastava

It occurred on: 25/09/2020

Refund my money and compensate me above and beyond for this horrific experience

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Riti srivastava

Order number: [protected]

Dear sir
I am dimpu singh. Today am ordering the pizza with coke, pizza is delivered at time but coke is not given by service provider.

Yesterday i ordered pizza via zomato from dominons and the the amout of rs. 190.06 was deducted from my account but the transaction shows its incomplete, the pizza for that transaction was not delivered and again i had to make new transaction. I kindly request zomato / dominons to revert my money back which was debited and the transaction was left incomplete.

Date of 8th September 2020. I got order of yasin food inn Andheri. I picked that ordered id no 3433 and 8065 multiorder. After that 20 to 25 Zomato boys comes to me and snatch my order. And they said Zomato strike is going on u can't delivered this food. And they forcefully snatch my mobile and cancelled that multiorder. Then in that situation I didn't understand what to do.they gave back my mobile but they thrown all the food. I was very upset . After that I raised the ticket put offline and go home still I am putting tickets but reply is not good. My id is still disabled last three weeks, I said them if you want give me the penalty's go ahead but after deduction I really need my payment and nowdays team leader also not responding
So please help me and do the needful.
Thank you

This is with regards to the order number [protected] which was placed on may 28th 2019 at 10:44PM. Unfortunately the order was not delivered and i was told by the zomato customer care people that i would be refunded to the original payment method lazy pay at the next billing cycle. However it has been more than a year and half and refunded has not been initiated.I have contacted the customer support team multiple times on the app and have sent 20 mails where i get the same reply that it will be initiated in the next billing cycle

Hi,
I had ordered from zomato multiple times with bitter experience but during lock down i din have too much of a choice but get back to them.. This time it was horrendous.. I had placed two orders one from chennai nivis kitchen and the other from night owl.. Night owl delivery was completed and nivis kitchen delivery never came. And the order was told completed.. I asked the callcenter guy on chat a person named mohd. He called the...

I ordered something from zomato worth 285 rupees, I have the transaction Id as prood, but my order didn't get placed.

We have orderred from lapinos pizza with order no [protected] using card on 25 sept 2020. The ordered delivered was not in good condition and all the food was spilled and must hav been dropped by delivery executive. We have contacted the customer support and they say sorry and cant help. I have spend in 959.96 after all the offers and discounts and want my full refund. My money is not free to forget. We told the customer support to refund...

I ordered a cake and this was the condition when i got it.
The delivery boy didn't handled it properly and all decoration and all vanished infact he made if fall due to which shape of the cake also damaged
And when i asked him about it he said not my mistake ask the restaurant.
And when i asked them they send me the pic of the cake the given to zomato boy and it was all charming.
I wasted my money and also got embarrassed with this i sent to someone else home.
Now help me to get my refund and complaint against delivery boy.

Extremely rude behaviour by zomato valet. I had ordered food on 25th september 2019. The order was running late. The valet was assigned at 12:10pm. I checked the app and the valet was still at the same place at 12:29pm. And the location was far away from the restaurant. I called the valet and asked him what is the issue. From the very beginning he started saying things like "what is the problem if he is stuck at the same place from the time he is assigned? Then he said that the order was assigned to him just 5 minutes ago and he is on the way to the restaurant. Then he said that he is stuck in traffic but there was absolutely 0 background noise." then i initiated a chat with zomato customer care and they changed the valet and assigned a different valet. The new valet delivered the food within 10 minutes of getting assigned. After 5 minutes, the previous zomato valet called me and asked if i cancelled the order or not. I told him i did not cancel the order and also told that because of his behaviour, zomato assigned a new valet. Then he started saying "we are the ones who work and you are just sitting at home". So i told him not to disturb me by calling him as he is not supposed to call me like that. And i also complained to zomato customer care about the valet calling me and speaking all this. They said that they will take strict action against the valet. After that the valet called me from a different number because i had blocked his first number and he kept using abusive words which includes parents and family members. I cut the call and blocked the 2nd number. I initiated another chat with zomato customer care and while i was speaking to them the same valet called me from a 3rd phone number and i did not pick the phone and just blocked it. Zomato assured me that they will take strict action and also told me i can take legal action if i want. I never expected this kind of behaviour from the valet. I want strict action against the valet because this is not how one should behave with customers. Also when he was using those abusive words, he was sounding extremely aggressive which shocked and scared me.

I am not sure if i am supposed to share the order number but it is 1830553xxx

Recently i ordered an food online on 22nd sept 2020 and the guy from zomato for deliver the food named akash kawale his phone number:[protected] he saidi had reached takling your order please collect it, so i was busy then i told him to keep at security cabin but he didnt kept there i asked for the delivery to my security gard he told nothing has arrived here so i called him and he told i had given the delivery but nothing was arrived so i wrote an complaint on zomato app then i got refund and i think this guy thought he ll take the food for himself and fool me but unfortnatally he got caught.