Zomato Complaints & Reviews

I had ordered Paneer Extravaganza Semizza worth Rs. 154.51 from Ovenstory pizza, Sinhgad road, Pune.( Date- 31.12.2020, at 10:27 PM. Order number/ ID: [protected].) My order was confirmed by the restaurant but it was not delivered to me. Upon calling, I was told that my order cannot be delivered due to the imposed curfew, and that I will get refund for the same. It has been 4 days already and I haven't received anything.

I have not received the most recent refund for order ID [protected] or any others from Zomato in a very long time. Any refund that wasn't converted into Zomato credits has not been received on my end. I keep trying to find out why this is the case and have complained multiple times to no avail, with their automatic customer service portal being the most unhelpful thing in the world.

There have been multiple refunds that Zomato has allegedly "initiated" to my Amex card, as well as my UPI ID over the years, not a single one of which has actually been received. This is horrendous customer service and is legally and morally corrupt. Please call me with a senior representative, and refund all of the money I very well believe you have stolen, or I will be forced to take legal action.

Ordered food on Zomato on 27 December 2020 at 9.51 pm and I selected upi payment through Bhim .The money got deducted from my account and credited to [protected]@hdfc bank but in Zomato app is showed payment could not be processed .How am.i.supposed to get my money back ? I emailed customer support numerous times but no proper response.They are saying to contact bank and upon calling the bank, they are saying that the money has already been debited from my account and successfully credited to zomato's HDFC account and they cannot help me get back my funds which has already been credited to zomato's bank account .Zomato has not refunded my money and neither has given my food order .Please help me get back my money .The total amount paid is 398.01 INR .The order ID [protected].

I am an Indian Bank customer, the below mentioned UPI transaction has been failed and I am waiting for my refund for the past one week.
Bank Reference ID :[protected]

The transaction was done using Amazon pay to Zomato.

Kindly help.

On 18th December I had placed a food order in zomato and payment option was UPI payment.
When I tried to pay money was paid to UPI/[protected]@h/[protected]
money got deducted and order was not placed, it showed that order was failed,
on the same day they said that money will refund in my account in 4to 5 working days.
I waited for 8 days. from then onwards I am sending them mails, chat support everything but no response from them.
its already more than 20 days. but no refund and no reply also. there is no proper customer care, and in chat session every time only bot is giving reply,

I am a vegetarian and i got non veg sabji with paratha instead of getting shahi paneer and kulcha and they haven't took any action based on the inconvenience caused by them and they tried to exploit my vegetarian's culture and religion.

Zomato cheating me for my cancelled order. They deducting my half of the amount without any reason. They doing their business by making fraud with the people. Which order I was cancelled in a minute . Then on which basis they deducting my half of the amount. That order was by mistake. And after knowing msg from Zomato that your order has been booked . I was cancelled in a minute. Then how or on which basis they was deducting my half of the amount.

I have ordered in zomato through one of my mobile number. And i selected payment through google pay...i am using gpay with another mobile number. I have paid through that and amount was deducted in my account but my order was not placed so i selected the payment method as card and my amount was deducted again. I placed the order and received. Amount was deducted double time mistakenly. My order was birthday cake from aruvi bakery, tirunelveli. Kindly check the attached proof. Please refund my money.

Not log in my account
Name Raju tamang
Ph no [protected]
Mera ye number pai log in nehi ho raha hai

I ordered a cake with Theobroma Noida Sector 32, through Zomato. On the app, there was a section where customer can mention the delivery address for whom the cake is being gifted, along with the special message that needs to go on the cake along with the greeting card.

Zomato didn't pass on the specific information to the restaurant despite collecting the information from me. Any person generally purchases the cake to celebrate a moment and the same was my intention while booking. Since zomato gave me an option to mention my message for the cake, I did that and Zomato app messed up. The customer care blatantly refused to rectify the problem and rather started blaming me that I must have not written the special message. At the end after a lot of discussion they agreed that I had written the message but it will be sent only via digital means through SMS! I asked them why wasn't this information mentioned anywhere while placing the order, to which I never received any reply.

I would like Zomato to offer me a full refund as well as Rs.10000 compensation for me for the harassment I have faced by their staff- Priyanka, Sreejata & Kaushik while the whole conversation was going on with them over chat. Please note: I have collected all the chat screenshots to strengthen my case in consumer forum.

On 24th December at 3.18 pm, I had ordered from CIA Asian Kitchen with an amount of Rs 395. The amount was deducted but the order was not placed because of which I had to place my order again. And now when I contact Zomato, they say it'll be credited within 5 days but it's been over 5 days and they tell me to contact my bank. Kindly refund my amount and resolve the issue.

Please refund to me the unauthorized transactions on my Paymaya account. I never bought something from Zomato. Please see attached screenshot for the transactions I never did. I don't even know what these items are.

My id block

My zomato account has been disabled the same day I was supposed to receive a refund of 400rs and that account had 450 zomato credits yesterday. I was about to place an order and they blocked me. Is this a scam?

I ordered Paneer but when i got it was sour in taste and when i told him the problem they told me "I am sorry my system is not allowing to compensate you". And they didn't give any refund or Didn't give me food.I told him to take food and give good food again then they told me nothing.
I am requesting for almost one hour but didn't help me.after that they said I'm transferring this chat to senior and after that he is not replying anymore and chat has been closed.
I request you to take strict action against them.

My id disabled

Zomato is saying collect bags within 3 days but given address is wrong if we went so wasting time and petrol.
There is no transparent contact number to contact only chat support .if ask via chat support they are saying due to covid bags and t shirt unavailable wait until notification so i need to wait then why should you guys collected 1400 rs from me are you cheating?
Where is Zomato In chennai office And contact number?My number is [protected].
Refund my money is this like cheating my money
INR 1440 was spent on your Credit Card XX6010 on 23-Dec-20 at ZOMATO ONLINE. Call [protected] (if in India) for dispute.

I completed payment with upi the amount got debited from my account but couldn't process in Zomato. I need refund as early as possible

We have ordered in zomato around 3.00 pm and paid via upi pin and the amount was debited from my account but thr order was not placed. How to get back my money.

I ordered my food at Zomato, the order payment got deducted from my UPI Account but the Zomato did not process my payment and the order was not placed. Why did you deduct from my account and did not process my order, and i could not even connect to the customer support or any chat support services in Zomato mobile app/ web app. I want my refund back.