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Updated: Aug 25, 2026
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Zomato reviews & complaints page 176

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V
Varunika Rawat
from Powai, Maharashtra
Dec 9, 2020
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Address: 16-F,pkt B-8,mayur vihar phase 3,delhi-110096

I placed an order on 3rd of december but the order i recieved was wrong and hence I applied for a refund. It has been 5 days but i haven't received the payment yet, even though the company says that they've initiated the refund on 4th December. Also, I'm not able to reach out to paytm customer support regrading the same.
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    M
    Md imran ahmed
    from Powai, Maharashtra
    Dec 8, 2020
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    Address: Karntaka (Gulbarga )

    My zotomo id disable sir plz help me
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      F
      Fahad farid shaikh
      from Powai, Maharashtra
      Dec 7, 2020
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      Address: Mira road east

      My id has been disabled due to high denials and assets not collected
      Zomato customer support has been notified about the posted complaint.
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        E
        EARN_BY_FACEBOOK
        Dec 7, 2020
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        Address: Dhanbad jharkhand india

        I ordered for the first time from zomato on 5 dec at 6:15 pm . While ordering I applied a promo code welcome 125, which give a discount of 100 rupees and paytm cashback of 25 rupees. But I don't get my paytm cashback till now. I amount is small but it's our right to claim. "Jago grahak jago "
        Zomato customer support has been notified about the posted complaint.
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          L
          Lureey Moh Lurri Ko
          from Powai, Maharashtra
          Dec 7, 2020
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          Address: Burari

          Sir Mene 6th October ko 10.09pm ko ek order delivered Kiya tha Jo costumer ne fake chat karke order not delivered Kara Diya or mere pore din Ki mahanat kharab Kar di 235rs Ki panalty laga di Mujhse phucha BHI nhai Ki order delivered Kiya ha nhai mere pass costumer Ki recording BHI ha sir please help kijiye sir please
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            P
            prathamesh gupta
            from Powai, Maharashtra
            Dec 6, 2020
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            Hi,

            It's a sad thing that it has come to this. I am a zomato gold member and have been facing queries in my orders for the past week and zomato's customer services are pathetic and useless and haven't been helping me resolve any issue.
            My order number [protected] was undelivered and some other order got delivered worth less than half the value and more importantly something that I didn't even order.
            I have been emailing on [protected]@zomato.com for all the queries without any resolution or even a decent response.

            It's a road to lawsuits and failure if this continues.

            Regards,
            Dr Prathamesh Gupta
            Zomato customer support has been notified about the posted complaint.
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              R
              ramteja36
              from Hyderabad, Telangana
              Dec 6, 2020
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              Address: Hyderabad
              Website: Zomato.com

              This happened few months ago, I've order food from one hotel & it turned out to be tasteless, then I gave a bad review about that hotel.zomato customer guy called me & I've told him the story, he had compensated me with one coupon, which I'm not interested in.
              Few days later, unfortunately, I've ordered food from same hotel thinking that they'll provide good food this time, but it turned out to be soo cold, so I gave a bad review again.for this reason, Zomato without any intimation, blocked my account & I called customer care many times & the issue wasn't solved even till date.
              Zomato customer support has been notified about the posted complaint.
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                S
                Sivamisro
                from Powai, Maharashtra
                Dec 5, 2020
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                Address: Srikakulam
                Website: Zomoto

                Refund order id [protected] and spoil food i have received please initiate refund to my order ticket id 5750532
                Zomato customer support has been notified about the posted complaint.
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                Sir provide refund sir of worth items
                Reply
                Sivamisro's [Complaint's author] reply, Dec 5, 2020
                Order id 1789235205
                Please provide refund to this order id [protected] and unique ticket id 6750532. Food is spoiled and getting foul smell no one can eat that worst food total money wasted sir.hope you understand my concern and provide refund to me sir
                Reply
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                  D
                  Dipanwita Chakraborty
                  Dec 4, 2020
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                  Order no:[protected]
                  I have not received Refund of Rs:329 which was initiated by you 28th November.
                  It should be reflected to my account within 24-48hours. I have already attached the refund details.Now pls do the needful ASAP.Thank u.
                  My mobile no is [protected]
                  Zomato customer support has been notified about the posted complaint.
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                    S
                    Siddharth AK
                    from Powai, Maharashtra
                    Dec 4, 2020
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                    23rd November I started working
                    24th November when I open the app it says my account is blocked the second day only
                    So I went to the zomato office to collect T-shirt and bag and I paid 1590rs
                    I asked them why is it blocked they told it will become proper in 2 days
                    I have raised 4 tickets and no proper response
                    And there is no helpline number to call
                    Please do the needful
                    Zomato customer support has been notified about the posted complaint.
                    Dec 05, 2020
                    Updated by Siddharth AK                     They said they will activate in 24hrs yesterday
                    And still it isn’t activated
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                      K
                      Kuntal Thakur
                      from Kolkata, West Bengal
                      Dec 2, 2020
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                      Please compnsht me
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                        A
                        Ashwin Narsimhaiah
                        Dec 1, 2020
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                        Order : [protected]
                        I have not received my refund amount. After multiple follow ups there is no resolution. They are just giving reasons and escaping. Pathetic service.
                        Don't take the customers and their time for granted.
                        Please refund my amount immediately.
                        Zomato customer support has been notified about the posted complaint.
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                          A
                          akashdutta23101998
                          Dec 1, 2020
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                          Zomato is just the worst delivery app. Ever.
                          My Order Number : [protected] was cancelled by your delivery executive on account of address mismatch when clearly my order was absolutely correct. There was no mismatch whatsoever. Even the pincode was corrected. He cancelled the order just like that.

                          When I called him up, he said that he read the address incorrectly and hence he couldn't delivery. Is all this a joke to you ?

                          I pay for my food, you cancel the order and on top of that you charge me. Like really ? This cheap ?

                          They haven't replied to my ticket ID 6676924 for 5 days now.
                          Zomato customer support has been notified about the posted complaint.
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                            N
                            Naheem Khan
                            Dec 1, 2020
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                            Address: Uttar Pradesh ghaziabad rahispur Rajnagar

                            Sir i am Naimuddin khan am zomato delivery boy my id Terminated 29Nov 2020 plz sir open my id
                            Detail
                            Name.Naimuddin khan
                            Locality.Rajnagar
                            FE419832
                            Mo.[protected]
                            Zomato customer support has been notified about the posted complaint.
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                              J
                              JoshiRUSHABH2
                              from Powai, Maharashtra
                              Nov 29, 2020
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                              Address: a-25 venu tower vrudavan heights near essar pump parivar char rasta waghodia - dabhoi ring road suryanagar vadodara

                              Food quality was so much poor even restaruent person behave very bad with m e
                              Zomato customer support has been notified about the posted complaint.
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                                S
                                sibil143
                                from Chennai, Tamil Nadu
                                Nov 29, 2020
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                                Worst quality food received from the restaurant and still refund not initiated
                                Zomato customer support has been notified about the posted complaint.
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                                  N
                                  Nitika Sehgal
                                  Nov 29, 2020
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                                  Highly disappointed with the service provider they in this pandemic situation don’t even listen to the consumer concerns and provide with highly disgusting & disappointing facts. My order id [protected]. Which was not at all fresh and was not up to the level of consumption it was smelly and stale. Due to that after consuming one spoon of it my child complained of bad odour from the food & heavy stomach ache. Just after that I have shared the samples of the food with the quality check agency governed by Fssai. Will definitely take you to the court if anything happens to my child. It’s now not about the refund it’s now about the health of a child who is suffering because of your bloody ###. You will bloody have to pay for this.
                                  Zomato customer support has been notified about the posted complaint.
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                                    S
                                    Smart Vignesh
                                    Nov 28, 2020
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                                    Address: Chennai, mogappair zone

                                    Im chennni zone mogappair,
                                    login id [protected],
                                    26 th night 11:50 app in offline and again 12;10 automaticaly online goining in order reciving im customer supporr in form to my problem ok im resolve in next day id blocked show in my app plz sir reversal my terminated plz sir im family man 2years im zomato work to exoeriance plz sir tq again
                                    Zomato customer support has been notified about the posted complaint.
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                                      V
                                      Veena Patidar
                                      Nov 27, 2020
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                                      Address: gokul nagar

                                      Today i ordered food from zomato. And it was prepaid order.Delivery boy called me for location..i clearly gave information of my location but he never came to my place. When i compained to zomato thru chat they said amount cannot be refunded.

                                      Delivery boy was not good. I have not rcvd my food why should i pay if i have not rcvd my food.
                                      Zomato customer support has been notified about the posted complaint.
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                                        R
                                        Rahan sachdeva
                                        Nov 26, 2020
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                                        Address: Mohali 10phase

                                        Mri id FE705779 mri id team leader na. Deactivat kiti mri team leader na gl krvi java mri help kiti jva deepinder goyal sir ji nl gl krvi ja plz
                                        Zomato customer support has been notified about the posted complaint.
                                        Nov 26, 2020
                                        Updated by Rahan sachdeva                                         Team leader issue plz mhuje mra paisa do
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