Zomato Complaints & Reviews

Order ID : [protected]
I ordered from Zomato on 08/10/2020 at 9:30 PM. When I received my order, I was totally shocked because the order was completely incorrect. Items were missing and moreover the order delivered was burnt and undercooked.

On chatting with Zomato support, I was told time and again that their support team is busy and to email them. I sent and email that day itself and in the upcoming days to follow as well but no one cared to reply. It's been a week now and I have sent a number of emails but they haven't replied.

This was my first order from Zomato. Extremely dissatisfied.

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Hi team,

I have plavced the order, money deducted but order not placed. Showed as session timed out .

Please refund the amount

Phone no: [protected]

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Zomato locked my account saying it suspicious but i only ordered food and food was bad when i complained they did nothing and later blocked my account. Tried everything nothing worked. Twitter customer support email nothing worked

Zomato account linked to [protected]@gmail.com

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My zomato pro membership which was cancelled on 30 September i still haven't got refund for it yet its been more than 10 days and zomato customer care keeps making excuses all the time please help in getting my refund quick please.

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Address: www.zomatoindia.com

Hello ser my id terminate plz my id rejion my mobile number [protected] ser mera promise hai agge se meri koi complant nhi ayegi apko or me pura dhyan se kam kruga ser plzzz

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Mera account high cumulative scores ki vajah se ban kar diya gaya jah tak me chanta ho meri selfie 90% ok hai delivery timing 92% hai
Aja tak koi Furd nahi kiya hai customer ki taraf se koi shikayat nahi hai fir yah company walo ko kya personal problem hai meri id [ FE851389 ]hai mera phone no. [protected] hai and one more thing muje apa ki company me matar 22din hoye hai kam se kam kisi ko 30days ka time period milna chahiye na kam karne ke liye or me chahta ho ki zomato ki team jaldi se jaldi muje sampark kare
Agar apa meri Id activate nahi kar rahe hai tu please meri onboarding fees wapas kar di jiye

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Address: Pune

I have ordered from Zomato, the order should reach by 10:37 pm on 10/10/2020 but still, i did not receive any order from zomato, I talk to their support executive but the response from them is not good. The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. And still order has not delivered.

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Oct 11, 2020

Updated by kamlesh pimple This is not resolved yet.

Oct 11, 2020

Updated by kamlesh pimple Now its too much, the order has not delivered but the application showed order delivered.

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Address: Phase 10mohali

Website: Zamoto

Payout not received in bank account 3weeks plz payout my receive bank account

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I had placed an order with Zomato which had to be delivered at Malad (E) location in Mumbai and my location was at Navi Mumbai. But for some confusion the order that zomato got had the delivery for Navi Mumbai, I tried connecting with delivery guy who said he will try to help me by getting the rider team of Zomato to connect with me which they did. But the lady at the other end was not able to provide any solution and at the end just cancelled my order and disconnected the call and did not wait for my confirmation. Its was such an unethical behavior. At the end my money was gone and the order too was cancelled. The number she called was from[protected]. If they behave this way, I wonder if they will be able to survive for long.

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Address: The cafe cafe , ashok vihar phasd 3

Website: Zomato

Hi. I had a cake from ashok vihar new delhi. I paid online. The First transaction was incomplete so I paid again. But the money got deducted from my account.

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Oct 09, 2020

Updated by Lakshita Dhuper Please refund my money

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I have order for food item in zomato on 10 july 2020 for an amount of ₹172.5. I have opted for upi payment via phonepe. Money has been deducted from my account but my transaction is failed. I haven't received any refund till now.
My refund id - rfnd_fea8a3cmngcxks

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On 30th Sept, 2020 at 11:45AM.
My order was cancelled by Jusba restaurant, Irimpanam, Ernakulam, Kerala and my order was paid through UPI. Later i got a message from Zomato saying that the refund will be initiated within 7 working days and i haven't received my refund of Rs151 yet. What's this ZOMATO ??
Now its more than 7 days and i was waiting for my refund till yesterday and there is a no sign of refund. Pls help me out and give a positive reply.
Thank You

ORDER NO : [protected]

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Address: Zomato

I ordered a mutton fry from zomato instead they delivered chicken gravy.

Hotel from which i ordered is hotel new janta. Previously they also did the same mistake and for that zomato agreed on that.

Now the same situation has arisen and zomato is denying the claim that order was wrong.

I have shared photos of chicekn in zomaoto chat and also raised complaint on zomato email id. Now i seek justice for my hard earned money.

Regards,
Akash choudhary

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I have 318 Zomato credit balance but while ordering there are no option to use Zomato credit balance.I sent mail to Zomato many times but no one responded and big point is I am Zomato gold pro customer wowwww.No one care in zomato.

you guys only make fool the customer, and customer who bought Zomato pro they are big fool because no support from zomato.I already logout from Zomato and in future I suggest to my all friends that don't take Zomato pro or any food online because if everything good then good and if any incident happened then no one help.

[protected]@gmail.com

Regards
Vivek

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L

Lathees Waran

Jan 6, 2023

Cannot Use Zomato Credit Balance How To Solve This Problem

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Address: Vasant kunj

My Zomato id terminated plliz activet my id

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Oct 06, 2020

Updated by Subham Singh Solanki Pllliz Zomato active my id

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Address: 2nd the Floor Jet prime, Suren Rd, near gurunanak petrol pump, Gundavali, Andheri East, Mumbai, Maharashtra 400093

Hello Team,

Order ID is [protected].
I have ordered yesterday from MFC, Panchpakhadi and paid Rs.520

I have not received the order and still got an email that your has been delivered, which is very surprising.

I continuously tried to reach out to Valet but he was not picking up my calls and then he diverted his call to another number and also cut the calls.
I have also dropped an email to Zomato support but it seems the complaint was closed cause i got the email for closer of complaint.

Valet name is Vishal Gupta - [protected]

Please look into it and refund my money.

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Address: flat no 401, Ganesh-1 Apartment, Pushp Vihar, Harihar Singh Road, Morabadi, Ranchi, Jharkhand, India 834009

It's been already more than 40 hours have passed there's no update and any solution about this issue.

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Address: No.107c, North 6th lane, iti colony, doorvaninagar, Bangalore 560016

This is arjun.s ordered food on 21 st sep 2020 night at 9.50pm at five star chicken c.v.raman nagar. After some time reced mesg as your order declined and your money will be refunded. It's been 14 days still there is no need about my refund. Total amount is 547.95 and paid via Paytm. kindly refund to my bank account asap.

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I responded and took the call.

The delivery boy asked me the location of my home as the address shown was wrong in his application. So, I redirected him to the correct address.

He said "Sorry mam, the order can't be delivered as the address in my application is wrong." I said him to deliver to the correct address. He denied and said talk to the company.

Ideally, the delivery boy was at fault. So, I need my refund.

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Address: Gurugram

#Zomato Mera FE Id 329630 mera name Habibur Rahaman Gurgaon se baat kar raha hu sir mera sath ak problem huya hai ki ak order ko customer ko delivered kar ne ke bad customer complent kiya usko order nehi mila but may order ko customer ke hat may diya and customer ke naam pucha tha uske baad delivered kiya hai location par . Order ID hai [protected] but mera id disabled kardiya hai or Joo Hamai TL Hai ooo Phone nehi utha hai nahi koi reply deta hai.customer fraud hai kahi raiders ke sath asa hua hai. Zomato kisi raiders ke sunte nehi hai. Ulta planty laga ta hai raiders ke. But Zomato ke jo main business deliverey ka uske main raiders hai.Raiders ke sath asa nehi hona chahiye Sir

Zomato Complaints & Reviews

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Zomato reviews & complaints page 176

Received incorrect order which was stale and received no response from Zomato despite multiple emails and complaints.

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Money deducted but order not placed for Id Nagaraj

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Zomato disabled me for online ordering now I cant use my gold

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Refund Still done

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Terminate id region

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Activate my account

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Order not delivered and service too bad

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Payout issues

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Eggless Truffle cake from Theobroma

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Charged twice for a single order

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upi transaction failed but my refund is not initiated

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Haven't received the refund

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food - received mutton fry instead of chicken gravy

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Zomato credit balance not able to used and no one help from zomato

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My Zomato id terminated

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Food not deliver and not received any refund

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Re: [##6271945##] Food taste or preparation related issue OrderId:1383158542

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Refund of Rs.547.95

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Didn't receive my order nor refund for my order id " "1258292878" on the account of negligence of the company.

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I'd disabled but 1500/-deposit

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