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Updated: Oct 5, 2026
Complaints 7943
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 176

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D
Dheerajsingh11
from Ambad, Maharashtra
Dec 9, 2020
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Address: 1, Babasaheb Ambedkar Nagar, Mumbai, Maharashtra 400012

I am dheeraj, 2 month ago I thought to join zomato as delivery boy so I deposited security money of RS.500 as per there company norms. But I didn't joined nor I had collected any assests that is given by zomato to delivery boy at time of joining. When I asked them to refund my money they denied and told me to collect assests instead of money. But as per they policies I am eligible for refund. It's been 2 months now but they aren't responding. Please look into the matter and expose this scam.
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    V
    Varunika Rawat
    from Powai, Maharashtra
    Dec 9, 2020
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    Address: 16-F,pkt B-8,mayur vihar phase 3,delhi-110096

    I placed an order on 3rd of december but the order i recieved was wrong and hence I applied for a refund. It has been 5 days but i haven't received the payment yet, even though the company says that they've initiated the refund on 4th December. Also, I'm not able to reach out to paytm customer support regrading the same.
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      M
      Md imran ahmed
      from Powai, Maharashtra
      Dec 8, 2020
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      Address: Karntaka (Gulbarga )

      My zotomo id disable sir plz help me
      Zomato customer support has been notified about the posted complaint.
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        F
        Fahad farid shaikh
        from Powai, Maharashtra
        Dec 7, 2020
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        Address: Mira road east

        My id has been disabled due to high denials and assets not collected
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          E
          EARN_BY_FACEBOOK
          Dec 7, 2020
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          Address: Dhanbad jharkhand india

          I ordered for the first time from zomato on 5 dec at 6:15 pm . While ordering I applied a promo code welcome 125, which give a discount of 100 rupees and paytm cashback of 25 rupees. But I don't get my paytm cashback till now. I amount is small but it's our right to claim. "Jago grahak jago "
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            L
            Lureey Moh Lurri Ko
            from Powai, Maharashtra
            Dec 7, 2020
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            Address: Burari

            Sir Mene 6th October ko 10.09pm ko ek order delivered Kiya tha Jo costumer ne fake chat karke order not delivered Kara Diya or mere pore din Ki mahanat kharab Kar di 235rs Ki panalty laga di Mujhse phucha BHI nhai Ki order delivered Kiya ha nhai mere pass costumer Ki recording BHI ha sir please help kijiye sir please
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              P
              prathamesh gupta
              from Powai, Maharashtra
              Dec 6, 2020
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              Hi,

              It's a sad thing that it has come to this. I am a zomato gold member and have been facing queries in my orders for the past week and zomato's customer services are pathetic and useless and haven't been helping me resolve any issue.
              My order number [protected] was undelivered and some other order got delivered worth less than half the value and more importantly something that I didn't even order.
              I have been emailing on [protected]@zomato.com for all the queries without any resolution or even a decent response.

              It's a road to lawsuits and failure if this continues.

              Regards,
              Dr Prathamesh Gupta
              Zomato customer support has been notified about the posted complaint.
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                R
                ramteja36
                from Hyderabad, Telangana
                Dec 6, 2020
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                Address: Hyderabad
                Website: Zomato.com

                This happened few months ago, I've order food from one hotel & it turned out to be tasteless, then I gave a bad review about that hotel.zomato customer guy called me & I've told him the story, he had compensated me with one coupon, which I'm not interested in.
                Few days later, unfortunately, I've ordered food from same hotel thinking that they'll provide good food this time, but it turned out to be soo cold, so I gave a bad review again.for this reason, Zomato without any intimation, blocked my account & I called customer care many times & the issue wasn't solved even till date.
                Zomato customer support has been notified about the posted complaint.
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                  S
                  Sivamisro
                  from Powai, Maharashtra
                  Dec 5, 2020
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                  Address: Srikakulam
                  Website: Zomoto

                  Refund order id [protected] and spoil food i have received please initiate refund to my order ticket id 5750532
                  Zomato customer support has been notified about the posted complaint.
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                  Sir provide refund sir of worth items
                  Reply
                  Sivamisro's [Complaint's author] reply, Dec 5, 2020
                  Order id 1789235205
                  Please provide refund to this order id [protected] and unique ticket id 6750532. Food is spoiled and getting foul smell no one can eat that worst food total money wasted sir.hope you understand my concern and provide refund to me sir
                  Reply
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                    D
                    Dipanwita Chakraborty
                    Dec 4, 2020
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                    Order no:[protected]
                    I have not received Refund of Rs:329 which was initiated by you 28th November.
                    It should be reflected to my account within 24-48hours. I have already attached the refund details.Now pls do the needful ASAP.Thank u.
                    My mobile no is [protected]
                    Zomato customer support has been notified about the posted complaint.
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                      S
                      Siddharth AK
                      from Powai, Maharashtra
                      Dec 4, 2020
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                      23rd November I started working
                      24th November when I open the app it says my account is blocked the second day only
                      So I went to the zomato office to collect T-shirt and bag and I paid 1590rs
                      I asked them why is it blocked they told it will become proper in 2 days
                      I have raised 4 tickets and no proper response
                      And there is no helpline number to call
                      Please do the needful
                      Zomato customer support has been notified about the posted complaint.
                      Dec 05, 2020
                      Updated by Siddharth AK                       They said they will activate in 24hrs yesterday
                      And still it isn’t activated
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                        K
                        Kuntal Thakur
                        from Kolkata, West Bengal
                        Dec 2, 2020
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                        Please compnsht me
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                          A
                          Ashwin Narsimhaiah
                          Dec 1, 2020
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                          Order : [protected]
                          I have not received my refund amount. After multiple follow ups there is no resolution. They are just giving reasons and escaping. Pathetic service.
                          Don't take the customers and their time for granted.
                          Please refund my amount immediately.
                          Zomato customer support has been notified about the posted complaint.
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                            A
                            akashdutta23101998
                            Dec 1, 2020
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                            Zomato is just the worst delivery app. Ever.
                            My Order Number : [protected] was cancelled by your delivery executive on account of address mismatch when clearly my order was absolutely correct. There was no mismatch whatsoever. Even the pincode was corrected. He cancelled the order just like that.

                            When I called him up, he said that he read the address incorrectly and hence he couldn't delivery. Is all this a joke to you ?

                            I pay for my food, you cancel the order and on top of that you charge me. Like really ? This cheap ?

                            They haven't replied to my ticket ID 6676924 for 5 days now.
                            Zomato customer support has been notified about the posted complaint.
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                              N
                              Naheem Khan
                              Dec 1, 2020
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                              Address: Uttar Pradesh ghaziabad rahispur Rajnagar

                              Sir i am Naimuddin khan am zomato delivery boy my id Terminated 29Nov 2020 plz sir open my id
                              Detail
                              Name.Naimuddin khan
                              Locality.Rajnagar
                              FE419832
                              Mo.[protected]
                              Zomato customer support has been notified about the posted complaint.
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                                J
                                JoshiRUSHABH2
                                from Powai, Maharashtra
                                Nov 29, 2020
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                                Address: a-25 venu tower vrudavan heights near essar pump parivar char rasta waghodia - dabhoi ring road suryanagar vadodara

                                Food quality was so much poor even restaruent person behave very bad with m e
                                Zomato customer support has been notified about the posted complaint.
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                                  S
                                  sibil143
                                  from Chennai, Tamil Nadu
                                  Nov 29, 2020
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                                  Worst quality food received from the restaurant and still refund not initiated
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                                    N
                                    Nitika Sehgal
                                    Nov 29, 2020
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                                    Highly disappointed with the service provider they in this pandemic situation don’t even listen to the consumer concerns and provide with highly disgusting & disappointing facts. My order id [protected]. Which was not at all fresh and was not up to the level of consumption it was smelly and stale. Due to that after consuming one spoon of it my child complained of bad odour from the food & heavy stomach ache. Just after that I have shared the samples of the food with the quality check agency governed by Fssai. Will definitely take you to the court if anything happens to my child. It’s now not about the refund it’s now about the health of a child who is suffering because of your bloody ###. You will bloody have to pay for this.
                                    Zomato customer support has been notified about the posted complaint.
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                                      S
                                      Smart Vignesh
                                      Nov 28, 2020
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                                      Address: Chennai, mogappair zone

                                      Im chennni zone mogappair,
                                      login id [protected],
                                      26 th night 11:50 app in offline and again 12;10 automaticaly online goining in order reciving im customer supporr in form to my problem ok im resolve in next day id blocked show in my app plz sir reversal my terminated plz sir im family man 2years im zomato work to exoeriance plz sir tq again
                                      Zomato customer support has been notified about the posted complaint.
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                                        V
                                        Veena Patidar
                                        Nov 27, 2020
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                                        Address: gokul nagar

                                        Today i ordered food from zomato. And it was prepaid order.Delivery boy called me for location..i clearly gave information of my location but he never came to my place. When i compained to zomato thru chat they said amount cannot be refunded.

                                        Delivery boy was not good. I have not rcvd my food why should i pay if i have not rcvd my food.
                                        Zomato customer support has been notified about the posted complaint.
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