Zomato Complaints & Reviews

I was given a promo code for spoiled food in zomato which was valid for 30 days only. Due to the covid lockdown zomato stopped working and i wasnt able to use my code. After zomato opened again i raised an issue with the customer service and they said they would renew the promo code but that doesnt happen and when im trying to contact im unable to do that. Very very pathetic service. I definitely want my refund back....

I have faced many issues with zomato back to back. But this is the recent one where i have received different order which is not ordered by me and other one was i didn't receive the order which is placed by me.
1. This is the order on 5th may 9 am which was ordered from 24*7. Order includes 2 poori with aloo subji and 6 lays worth 20rs. But unfortunately lays was not included in order and reported the same immediately. According to...

We ordered good from zomato as per the order receipt attached. One of the items wad totally undercooked and inedible, eating that would have made anyone can sick. Zomato customer support was contacted and told about the issue, but they did not do anything about it....

I have been struggling to get my refund and when i go to chat with your agents, all i get is copy paste answers with no solution.
I hope you are aware that banking services are not working. I tried to contact hdfc but couldn’t. Then i tried to reach out again to the agents and this is what i get.
I want to ask, is it allowed to give rude robotic replies and to type in hindi???
I am extremely disappointed!
I...

I had ordered for a ' me bucket ' from kfc through zomato today at noon i. E 22nd may 2020 at 1pm from registered account number [protected]
But as per contents to be received in the me bucket i received only 1hot & crispy for which i had to pay more than 300
The 3 chicken strips were missing. Very pathetic experience i had goosebumps to eat the one piece received as skeptical on what really happened. Extra dips and 1hot &...

Order details
Order id
[protected]
Payment
Paid : using card
Date
May 20, 2020 at 08:37 pm

Never got delivered, pathetic service....

I placed an order for a pizza from dominos through zomato app, the pizza i ordered wasnt available at the dominos outlet at that moment and they called me to change the order or cancel it, i told them to cancel it, they told me they cancelled the order, but on zomato app i was still seeing that the food is in the kitchen for an hour or more, then later it said that it has been delivered, while i didnt receive any order neither did i get any...

I'm order hotel tulips
My order not delivered
And my money not return me
Worst food delivery app Zomato

My mobile number [protected]...

I din get the food delivered.
No calls received from valet.
The order was canceled
No refund no re delivery
No proof provided by zomato that there were calls made to me
Chat executive Nand.. Was very rude
Unprofessional
No...

On 08 april 2020 i placed order on zomato from restaurant pizza peddlers for amount rs244. Orderid [protected] & orderid [protected]. (All proof attached and systematically explained)

I apologise as this will be very long to read so, i will highlight now and provide detailed explanation at the bottom.

i received a call from delivery boy saying that since there are 2 orders from me, he will mark deliver and hand...

My order no. On zomato is [protected].
I ordered a pizza cheese blend sauce 1kg pack. The pack delivered was just getting expired in 9 days from the delivery date. Even the color of the sauce was getting yellowish as it was getting rotten. I did talked to customer support to change the product with a latest manufacturing date or return the product. But as zomato is kind of selfish and fraud company nowadays they refused to change or...

Dear team,

Hope everyone are well and safe. Regarding the order no [protected]. I made an order for my parents since they could not go out. Once my order got confirmed and zomato vallet was assigned, texted him my parents contact no and slept since had a very long day @work and needed a break. Once i woke up when i checked the order details got to know it was declined. May i know how could be the right solution for this? Glad...

Dear zomato

I had placed an order on the 6.05.2020 from kfc which got cancelled the order #. But the amount was deducted twice. I have attached a photo as proof.
Update: 15.05.2020 recieved one payment of rs 614.99/- n the other payment is still not reflecting with my bank after provinding the transaction id.
My order id [protected] and [protected] r

Please look into the matter and would appreciate...

On 10th may 3:15pm i get a notification that rs.675 is paid to zomato via paytm, which i haven't done, i had a word with paytm and they said iy is autodebit by zomato as my wallet is linked. I contacted zomato via their chat and they refused, they said that they haven't received any money even in zomato app i cannot see any transaction or any order, i don't know where it went. Paytm confirms that it's not a fradulant activity and says it...

With respect to Order [protected], Zomato have delivered chicken item instead of egg item. Due to corona atmosphere I am abstain to eat chicken and also due to my beliefs. It has caused real amount of trauma and agony to me. Also the phone number of the restaurant mentioned in the app unable to connect. For this mental harassment happened to me I required suitable compensation....

I had ordered vegetables from zomato from daily basket, ina colony amritsar. To my surprise order which was delivered was entirely waste. Vegetables were rotten. There were insects in vegetables. I tried to contact zomato but all in vain. No body is listening. I tried reaching out to the shop from where the order was delivered but surprisingly shop was not there and shop owner denied telling his actual location and denied any kind of exchange...

Not giving refund amount for missing items in the order, no proper reply and response from the customer service. O toll free number to call also.

They are cheating customers, same happens many times.

Paid 1390 in zomato app for grocery, received 830 worth items and the remaining balance is 686 credit balance is displayed in the bill.

Still zomato customer service not accepting to refund the...

Not giving refund amount, paid 1390 in zomato grocery app, received 830 worth items and same is there in the bill also.

Remaining balance is not credited to my account and customer care person tells me that they cannot give the money back....

Order number : [protected]
I have not received my refund. It was made on april 16 and the app showing that they have already refunded to my account and it may take 7 days to reflect that in my account. But it had been already 15days and its not been received in my card.
The refund was initiated because of nonavailability of the food in the particular restaurant....

I have order food on Monday night 27th April on zomato.and they accepted order but after some minutes they decline my order.while chatting with customer support he told they initiated refund amount but two days going to complete still amount not refunded....