Zomato Complaints & Reviews

Zomato's app is full of glitches, when you suffer loss because of their mistakes and ask for the reason. They come up only with pre-recorded text.
Thier rude amature representatives don't even know how to talk with customers.
And in the name of new policy, they also thugged thier customer.
Worst customer care service.

I cancelled order because what i ordered was not present and restaurants called me and was giving me an offer to take cheap thing at higher cost so i cancelled order but zomato deducted cancellation charges for no reason

I did not receive cashback for my last order in my paytm account. The promo code applied stated cashback to be credited in your account within 48 hours. Please solve my problem.
Order ID [protected]

So basically I ordered a Pizza specifying "Jain" in the cooking instruction column and to confirm I also contacted the restaurant which was unavailable at the moment and my order was accepted by them, then I called up the delivery guy to confirm whether the cooking instructions have been followed, he said confirming that the order made is a regular one and not as specified so then I tried contacting the Zomato customer care which was unavailable at the moment ultimately I spoke to the delivery guy, My only option available to resolve my concern, he (Ahmed Shaikh) asked me to cancel and that that Zomato will refund me the amount when the order was wrongly made and the restaurant is unable to make Jain. However the next day Zomato denies refunding my amount. And now they make fake promises that we tried to contact you on social media when I haven't recieved a single call from their side and they are least bothered about it.

A looting food selling app and company.

I'm a pro member and you guys launched pro recently. I was ordering food through pro partner restaurants. And i realised that, zomato is giving discount as they promised but looting pro members in a different way by charging more in taxes and fees.

For pro members they are charging the taxes and fees 100+ inr and for non pro members just 30-50 inr for the same restaurant and same items.

And they are saying go pro to save like a pro. Crap company and app.

See my below proofs how you guys are looting pro members. Items and restaurant are same. But charges different for two different users.

I would never trust to recommend someone to pro in zomato.

Zomato gold membership has been replaced by pro without asking or consulting me. I invested 1800 in zomato gold few months back and bought the gold membership for a year, but suddenly in between the gold has been replaced by pro which is very useless and gives only 10-15% discounts on the total cost of food items. Zomato gold was much better option with 1+1/2+2 offers.
Now i am asking the zomato customer care but they said they can't help as the plan has been changed
How can they change the plan in between, while purchasing the membership they promised something and now they removed those offers and asking to buy 10% discount which is worthless
I want gold or my money back, but these fraud zomato people are very big liers and fraud cheaters who just take money and then change the plan

Order number [protected]
277.25 rupees deducted from my account from order to madinah restraunt
Please i need my money back
I can't even call a customer care number

I have ordered mutton dum biryani family pack but i have received chicken dum biryani i have already raised a complaint and emailed to zomato team with food pictures and pack please talk to zomato team and please help me with refund.

Zomato ticket id : 5854241

Zomato orderid:[protected]

Order no [protected]

Please find in the image attached the food delivered by zomato.
As usual no chat support available, no phone support available and no reply to any emails!!!

I have placed the order. They called and informed me that neither order nor refund could be delivered. There is a sever system error in their app. I have typed my address clearly, the pin location in the map was in different location. Since i typed my address correctly, i don't bother the pin location on the map. Now, they are mentioning pin location as the issue and rejected the order.

Hello sir, i paid onboarding fees on 4th of july and also completed the training and collected my assets, but still i am unable to go online, everytime i click on online button it says, your profile is not verified yet, please wait for few hours, but i am waiting from past 5 days still there no response from zomato

I had placed the order for food on 3rd August 2020 at 11:51 pm vide order no [protected]

The restaurant never delivered the food.

I had done complaint on zomato chat but they didn't register the complaint and asked me to send an email for the complaint on [protected]@zomato.com

I had lodged the complaint vide the following ticket nos dated 4th August

Ticket nos - 5825121 and 5827072 dated

Already 6 days have passed and haven't heard from zomato and neither have they refunded the amount.

On 18/07/2020, i have placed food order from zomato app by paying through google pay an amount of rs 326.40 was debited from my account but it should transaction failed. As the app shows to wait for 5-7 days for refund i have waiting but still to date (08/08/2020) the amount has not been credited back. Upi transaction id:[protected]
Google transaction id: cicagkdzwpy1bg.
Please look into it and do the needful.

Last night 7th august i ordered kfc at 21.51 and the money was taken from my account but no food arrived.

Alan mitchell

[protected]

I applied for zomato runnr delivery partner. I paid onboading fees and completed basic training and all my documents was verified. After that i got mobile number of city team head for collection of t-shirt and bag. After i called him he said why did you apply for zomato delivery partner without asking the team leader. And said i will not approve your profile. So it has been almost 20days since i applied

I used ZOMATO app to place order in Dominos which has not been delivered and once I asked about the refund they are clearly telling ZOMATO is not responsible for delivering order of Dominos.

Order no :[protected]
I ordered a banana split ice cream for 149rs and i received a banana milkshake. I immediately contacted the chat support with the images but i got a message saying there is too much inflow, hence to drop a mail at zomato email id.

Order no :[protected]

I ordered a cheesy tot and pancakes worth 240rs, but i got waffles. I immediately contacted the chat support with the images of the wrong product but i got a message saying there is too much inflow, hence to drop a mail at zomato email id.

I have not got a response for either of the orders nor a resolution. I tried calling the customer care provided on google but neither works.

Zomato really needs to wake up!!

I didn't received my order confirmation... After making a payment... Of 571 rupees at 4:35pm.. From kalyan west to kalyan bakers... I called the kalyan bakers... Since didn't received a confirmation.. They haven't received any order

Respected sir/md
Sir this is kavitidevi kiran i'm a rider patnar from hyderabad locality (Tolichowki) sir my i'd was blocked this month 08/07/2020 i doing job sincerely in zomoto my fe i'd (468974) my mobile number [protected] on that day me please activate the account

1th aug2020 i have one order zomato prem corner 191rs

Pay online 191 before deliver order. But don't have rcvd order

Continue i have talk mr gaurav zomato agent this number (Agent number-[protected]) guide location after this he is not understand my location is cancel my order due to reason my phone is not reachable. This is not my mistake so why not refund my money 191 i have want refund my money

And one more think i have calls recording agent and prem corner contact person ([protected]) i have call both of you regarding this my order not deliver

Pathetic services zomato and prem corner