Zomato Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had placed an order with zomato for dominos pizza and they had accepted my order placed for 362 (Attached payment details below).

The hotel never sent the food nor did they cancel my order full night. I kept requesting zomato to either get my food delivered or cancel my order and refund the money and spike to totally 5 people, including an escalation person named shalini, who said that she will resolve the concern. I informed her that ive received an email to rate my order for food never delivered to me and she said that she will get the same resolved and ill have my money back in 24 hours to the source. She also asked me to rate her high for service delivered and said that it helps other people understand that customer's issue was resolved by escalation people, where the other specialists, just kept ending from the chat, without my consent.

This is the 4th order accepted and then declined by dominos in a row for me and i asked dominos to help me as everytime the money gets debited, they accept the order and then cancel it, which inturn results in me waiting for my own money to be refunded in 24 to 48 hours.

Dominos and zomato are scamming customers together and trying to make money in wrong ways. This has been a nightmare dealing with their customer service from 3 to 6 am ist, requesting to cancel my order and give me my money paid.

Im going to write this on twittter and consumer forum so, the rest are aware of this unprofessional practice that zomato is putting their customer's through.

Regards
Riti srivastava

It occurred on: 25/09/2020

Refund my money and compensate me above and beyond for this horrific experience

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Riti srivastava

Order number: [protected]

Dear sir
I am dimpu singh. Today am ordering the pizza with coke, pizza is delivered at time but coke is not given by service provider.

Yesterday i ordered pizza via zomato from dominons and the the amout of rs. 190.06 was deducted from my account but the transaction shows its incomplete, the pizza for that transaction was not delivered and again i had to make new transaction. I kindly request zomato / dominons to revert my money back which was debited and the transaction was left incomplete.

Date of 8th September 2020. I got order of yasin food inn Andheri. I picked that ordered id no 3433 and 8065 multiorder. After that 20 to 25 Zomato boys comes to me and snatch my order. And they said Zomato strike is going on u can't delivered this food. And they forcefully snatch my mobile and cancelled that multiorder. Then in that situation I didn't understand what to do.they gave back my mobile but they thrown all the food. I was very upset . After that I raised the ticket put offline and go home still I am putting tickets but reply is not good. My id is still disabled last three weeks, I said them if you want give me the penalty's go ahead but after deduction I really need my payment and nowdays team leader also not responding
So please help me and do the needful.
Thank you

This is with regards to the order number [protected] which was placed on may 28th 2019 at 10:44PM. Unfortunately the order was not delivered and i was told by the zomato customer care people that i would be refunded to the original payment method lazy pay at the next billing cycle. However it has been more than a year and half and refunded has not been initiated.I have contacted the customer support team multiple times on the app and have sent 20 mails where i get the same reply that it will be initiated in the next billing cycle

Hi,
I had ordered from zomato multiple times with bitter experience but during lock down i din have too much of a choice but get back to them.. This time it was horrendous.. I had placed two orders one from chennai nivis kitchen and the other from night owl.. Night owl delivery was completed and nivis kitchen delivery never came. And the order was told completed.. I asked the callcenter guy on chat a person named mohd. He called the...

I ordered something from zomato worth 285 rupees, I have the transaction Id as prood, but my order didn't get placed.

We have orderred from lapinos pizza with order no [protected] using card on 25 sept 2020. The ordered delivered was not in good condition and all the food was spilled and must hav been dropped by delivery executive. We have contacted the customer support and they say sorry and cant help. I have spend in 959.96 after all the offers and discounts and want my full refund. My money is not free to forget. We told the customer support to refund...

I ordered a cake and this was the condition when i got it.
The delivery boy didn't handled it properly and all decoration and all vanished infact he made if fall due to which shape of the cake also damaged
And when i asked him about it he said not my mistake ask the restaurant.
And when i asked them they send me the pic of the cake the given to zomato boy and it was all charming.
I wasted my money and also got embarrassed with this i sent to someone else home.
Now help me to get my refund and complaint against delivery boy.

Extremely rude behaviour by zomato valet. I had ordered food on 25th september 2019. The order was running late. The valet was assigned at 12:10pm. I checked the app and the valet was still at the same place at 12:29pm. And the location was far away from the restaurant. I called the valet and asked him what is the issue. From the very beginning he started saying things like "what is the problem if he is stuck at the same place from the time he is assigned? Then he said that the order was assigned to him just 5 minutes ago and he is on the way to the restaurant. Then he said that he is stuck in traffic but there was absolutely 0 background noise." then i initiated a chat with zomato customer care and they changed the valet and assigned a different valet. The new valet delivered the food within 10 minutes of getting assigned. After 5 minutes, the previous zomato valet called me and asked if i cancelled the order or not. I told him i did not cancel the order and also told that because of his behaviour, zomato assigned a new valet. Then he started saying "we are the ones who work and you are just sitting at home". So i told him not to disturb me by calling him as he is not supposed to call me like that. And i also complained to zomato customer care about the valet calling me and speaking all this. They said that they will take strict action against the valet. After that the valet called me from a different number because i had blocked his first number and he kept using abusive words which includes parents and family members. I cut the call and blocked the 2nd number. I initiated another chat with zomato customer care and while i was speaking to them the same valet called me from a 3rd phone number and i did not pick the phone and just blocked it. Zomato assured me that they will take strict action and also told me i can take legal action if i want. I never expected this kind of behaviour from the valet. I want strict action against the valet because this is not how one should behave with customers. Also when he was using those abusive words, he was sounding extremely aggressive which shocked and scared me.

I am not sure if i am supposed to share the order number but it is 1830553xxx

Recently i ordered an food online on 22nd sept 2020 and the guy from zomato for deliver the food named akash kawale his phone number:[protected] he saidi had reached takling your order please collect it, so i was busy then i told him to keep at security cabin but he didnt kept there i asked for the delivery to my security gard he told nothing has arrived here so i called him and he told i had given the delivery but nothing was arrived so i wrote an complaint on zomato app then i got refund and i think this guy thought he ll take the food for himself and fool me but unfortnatally he got caught.

My rider account is inactive

I order a rabri which came in a container without tape and seal. I was shocked how can zomato deliver this kind of packing in this covid era. Expect a basic tape on container. When contacted cs team of zomato shared the photo of packing. Executive called restaurants and confirm the same and said it came in carry bag so it was properly packed and without asking said that no refund nor any replacement.

I didn't feel safe to consume it hence i thru it just because there was no tape i was doubt full about the quantity

Dear sir please help my family

I am zomato company bick rider
At kolkata newtown
My join date 7march 2019
After 2020 13 july my accident right lag crack am informed my office
I am join to sep14. I used to work full time now i have just shifted to the evening please let me work full time this works for my family. [protected] please help me i am vare sad. Not inform my my

I ordered a vanila shake with ice cream today but what was provided to me filled me with anger i wasted my money only for milk mixed with water it was not cold no ice cream was put in it as well as the so called milk was sour in taste. What for i wasted my money? I need an urgent action to be taken as my money is wasted now

I have ordered items amounting rs 277.40 from zomato. The amount was deducted from my account but the order was not placed. Upon contact the bank, they are saying that the transaction was successfull. Please consider this and initiate the refund of my order.

Order id : [protected]

Your delivery boy threated and used slang languages, because your boy says, we gave wrong address for the delivery. I put address balaidas chatterjee rooad and therefore address has been generated automatically and i live at same address also. Your boy mr. Ujjal mohanta said i will not delivered the goods and will be returned the goods and otherwise have to give extra charges. And after i lot of requested to him and gave the goods. I want his punishment, and said me sorry. Urgently want action. Otherwise i will viral the matter. Mind it.

Regards
Ujjwal deb
Advocate, siliguri

I order dosa from zomato and its price was 75/-
After all taxes and zomato sky touching charges whole final amount was 164/- wow... Kya मस्त public ko loot raha he bhai.. Public pe उपकार kar rahe ho zomato wale bhaiyaa sahi hai.

So bymistake instead of back button i click on confirm button.. Phir kyaa hogaya na order place. Aur unnecessary muje cancel karna pada order aur next time woh cancalation charges mere next order se cut karge...

Wow what a bluff

I order dosa from zomato and its price was 75/-
After all taxes and zomato sky touching charges whole final amount was 164/- wow... kya मस्त public ko loot raha he bhai.. public pe उपकार kar rahe ho zomato wale bhaiyaa sahi hai.

Hi. I am dr. Sahil patil from karad. I had ordered food from sangam restaurant karad via zomato app on 7th august 2020.. The order was of 422.25. But my payment deducted twice.. That time i didn't notice. When i took my monthly bank statement, then i realised that payment has been debited twice. So, i want my money to be redeemed. Thank you