Zomato Complaints & Reviews

Your delivery boy threated and used slang languages, because your boy says, we gave wrong address for the delivery. I put address balaidas chatterjee rooad and therefore address has been generated automatically and i live at same address also. Your boy mr. Ujjal mohanta said i will not delivered the goods and will be returned the goods and otherwise have to give extra charges. And after i lot of requested to him and gave the goods. I want his punishment, and said me sorry. Urgently want action. Otherwise i will viral the matter. Mind it.

Regards
Ujjwal deb
Advocate, siliguri

I order dosa from zomato and its price was 75/-
After all taxes and zomato sky touching charges whole final amount was 164/- wow... Kya मस्त public ko loot raha he bhai.. Public pe उपकार kar rahe ho zomato wale bhaiyaa sahi hai.

So bymistake instead of back button i click on confirm button.. Phir kyaa hogaya na order place. Aur unnecessary muje cancel karna pada order aur next time woh cancalation charges mere next order se cut karge...

Wow what a bluff

I order dosa from zomato and its price was 75/-
After all taxes and zomato sky touching charges whole final amount was 164/- wow... kya मस्त public ko loot raha he bhai.. public pe उपकार kar rahe ho zomato wale bhaiyaa sahi hai.

Hi. I am dr. Sahil patil from karad. I had ordered food from sangam restaurant karad via zomato app on 7th august 2020.. The order was of 422.25. But my payment deducted twice.. That time i didn't notice. When i took my monthly bank statement, then i realised that payment has been debited twice. So, i want my money to be redeemed. Thank you

Order was not delivered .

My order from zomato was declined on September 4, 2020 from Grill n Tawa restaurant. Zomato has still not refunded my money which i paid through gpay. I want my refund.

I had placed an order on 24th august.. It came back as payment cancelled.. But money was deducted from my account.. It was said within 7 days i get the refund... Today is 8th september.. Money hasn't returned.. I have sent several emails.. Not even received back an acknowledgement.. Pathetic is not the word... I have tried reaching the chat option.. The agents are just very very very unhelpful.. They just throw me back to the automated.. Noone wants to help...

Dear sir i have ordered from zomato on 7 sept 2020 with order no [protected] at 8:31pm my amount is deducted but order is not processed as payment gateway error, need my money back.

I ordered food on friday and the bill was ₹ 479 and so it was deducted. But i got a message about 10 minutes ago that the same amount has been deducted again whereas i haven't ordered anything at all.

Using Zomato gold, I paid in the restaurant, amount got debited from my account but the amount was not reflecting in the dashboard of the restaurant. I paid the amount twice but the amount did not reflect in restaurant dashboard.
Please call me for more details [protected]

I ordered food on zomato on september 4th 2020 for rs.556.84 (Order id: [protected]) using google pay. The money got deducted immediately from my account but zomato says payment was incomplete and the order was not processed further. I have attached the screenshot of the order and transaction details.

Company: zomato
Order restaurant - burger king (Kalyan, thane)
Order date :[protected] at 6.59 pm
Order id: [protected]

I want refund of money as soon as possible.

Hello team,

I have ordered a Moroccan Spice Pasta Pizza - Veg, Crust: Regular Cheese Burst & Chicken Parcel from Dominos which is through Zomato and guess what!!! The package is showing delivered but still it is not delivered to me.

And when i chat with the customer care then you can check it does not look like helping the buyers. So why do you cheat the buyer by not delivering the package. I was very hungry so I ordered the product and received the false statement from the Zomato app.

You can not imagine the anger in me. They do not have proper customer care to help the buyers. Because as per my experience they are there to make fools of the buyers. First they asked me to wait for 10-15 mins and the package will deliver and after 20 mis when I asked again then they replied that they are unable to do anything and was giving the suggestion to make the direct call to Dominos!! WOW!! What a help.. Whatever, when I called Dominos then no one received the call. This is the plan they both make the money.

registered phone number: [protected]
email: [protected]@gmail.com

I have ordered food from kfc suchitra circle.but the restaurant cancelled the order and my money got deducted and i got a message stating ill receive the refund in 2-7days but its been more than 25days i still didnt receive my refund.I even mailed them at [protected]@zomato.com but still didnt receive any response from them..I need my refund asap
Order number: [protected]
Ordered date :8Aug 2020

My account is blocked my Zomato without any reason my younger brother has ordered last food and now my account is blocked my email id is [protected]@gmail.com please help me getting it resolved

Name-Renu, order id-[protected]

I ordered a non veg combo from Shama Dhaba, it had roti, biryani, chicken korma, cold drink.
First thing was the late delivered food to me. When I opened it, the gravy came out from the packing. When the roti was opened, it was burnt.When I opened Chicken Korma, it also had chicken bone, When the chicken biryani was opened, it smelled and it was completely burnt.300ml pepsi written in combo but I got 250ml coke

Date: 31 august 2020
To: zomato india
Attn: customer service officer
From: ricky ahluwalia

Re: urgent matter order no.[protected]

Dear respected sir/madam,
I bring to your attention an urgent matter relating to order # [protected].

The zomato valet was standing still at a certain location a few hundred meters away from my residence for apprx 10 minutes on the tracking app. Then it started moving and reached my residence for delivery. He was also unreachable during the time standing still on the tracking app. I also complained via zomato chat in which you are able to check.

The delivery was also unusually packed (Very distinct than how i usually receive my food from the same restaurant). Last but not least, the order received had 1 portion of fried rice less (Not delivered).

This particular zomato valet is a thief and a crook.

I shall not hesitate to proceed with a legal action due to suspicion of opening my food and/or a mishap with my food on the way and not informing accordingly, in times of an ongoing pandemic crises, with a possibility that the food was exposed elsewhere before being delivered to me.

I require a detailed explanation with a formal apology to avoid any legal actions toward your valet and company.

Thank you for your kind attention.

Sincerely,
Ricky ahluwalia, b. Sc, ppmt
M.+[protected]
Wa. +[protected]
E. Ahluwalia. [protected]@yahoo.com
E. [protected]@gmail.com

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I order 4 pizza but your delivery boy Suraj Kant poddar mob.[protected] phone off he didn't delivered my order please refund my money.order no[protected].your service is very poor.

I order through paytm on zomato with the promo code ptmwelcome which says 50% of[censored]pto rs100 and flat rs40 cashback but i didn't received any cashback or a scratch card on my paytm account. I hope you will reply soon

Meri id block ho gayi hai please unblock id no FE 816736 mo no [protected]

I ordered 12 pcs gulab jamun from Balram Mullick and Radharam Mullick Sweets on 21st of august with Order ID = [protected]. The food quality was not good as the gulab jamun was not fresh and it WAS tasting very bad and it had a very bad SMELL. SO i complaint about it on 22nd of august but my problem is still not resolved. I Didn't Ordered for such a bad experience and money & coupon got wasted. So please resolve this issue as soon as possible.