Zomato Complaints & Reviews

My I'd: fe799435
I'd the block and terminate
Remove the block team

I placed a order on 22 august and havent recieved my order but it is showing delivered. As the order is prepaid i want my refund. I cant even get customer care support. All they ask is you to drop a email and then wait revert. I want my money back or else i will more than happy to extend this matter.
ORDER ID= [protected]

So i placed a order from amul in the market option here is my order number [protected] i would like you to read the chat thats been going on with the support system built in app, i had ordered 750 grams of cheese slices but got only 600g and you were okay to refund the amount of 80 for the missing 150grams but the 2 nd product i ordered was amul cookies and cream 1lt "gold" i am putting emphasis on gold as it is a premium line and not the regular one, and what i got was a totally different product with only 750 ml of content all images are attached in your support system and for the same your correspondent is not agreeing to it plus it even has a buy 1 get 1 free marketing on it where is it if its a right product?

I ordered for a bottle of liquor from zomato. Now when the delivery person team to deliver he asked for my id i couldn't remember the id serial and there was an issue of id mismatch. I showed him the original id but he said that he can't do anything since there is an issue of id mismatch in the serial number is not matching. I tried to contact zomato support to probably use or update my id or get it approved and checked but it was of no avail as they ask me to write to them. Now i received a call from the rider support team and said that since there was an issue of id mismatch they would be cancelling my order. Now when the order is cancelled i found there my entitr 100% amount of rs 700 was charged as a cancellation fee. The rider said that he is going to deliver the bottle back to the store. Now my question arises if the bottle was going to deliver back to the store and he is going to resell it why i was charged 100% cancellation fee. When i raise the issue with zomato they said that the amount goes into compensating the store but the store is going to resale the why would i be charge hundred percent of the amount. Yes i acknowledge that the driver took a lot of pain to get the bottle deliver to me so you can definitely charge double of my delivery fees but i will not accept hundred percent cancellation charge for the entire bottle.in case of food there was a chance of wastage and not able to receive that but that cannot be the case in case of wine so why was not the cancellation fees.

My order number:[protected], I had paid Rs 404 for one pavbhaji, manchow soup, and cheese chilly cost, which cost me Rs. 205, Rs. 175, and Rs. 60 and after some discount it showed 440 and with other charges amount came to 404 which is too high for just one pav bhaji and manchow but still I thought quantity will be more so they are charging so much. I received quantity which was not sufficient even for one person and was shocked that for this they charged me Rs. 404. I had applied for some paytm cashback promo and that also did not materialize and I have not received any cashback on this order and for my previous order too. Then I contacted customer care, the person said send me the pics of the item, I sent him the pics, then he said I will contact the restaurant, then after few minutes, he said restaurant people are not picking up the phone. Then suddenly he said quantity is not under our control so can't do anything. What is this, when you asked me to send the pics, you said you called restaurant and then suddenly he washed off his hands saying can't do anything.I literally felt cheated and swore not to use the zomato again.

Please check the pics of items for quantity I received and also till date have not received any cashback on my paytm account. he said you will get it in 24-48 hours but previous order I placed more than 48 hours ago but still amount not received. I really want you to help me with this.

MY contact number with zomato is [protected]
Order number is [protected]
Placed on 23/08/2020 at 4:11 pm

Your Order
Pav Bhaji

1 X ₹205
₹205.00
Choice of preparation: Regular

Veg Manchow Soup

1 X ₹175
₹175.00
Cheese Chilli Toast

1 X ₹60
₹60.00
Item Total

₹440.00

Restaurant Promo

-₹88.00

Taxes

₹17.60

Delivery Charge

₹35.00

Your total savings

₹88

Total

₹404.60

Other order I had placed on August 22, 2020, from McDonald, they charged me Rs 149 for two McAloo tikki burgers and one regular french fries for which even price is high compared to store and also paytm cashback has not been received still.

Order Number: [protected]

I had placed this order using number [protected] and had made payment through paytm from number [protected].

For both the orders, I had paid through paytm number [protected].

Please check the below for quantity of the product.

Please help me getting refund for the first order and also paytm cashback

I am applied zomato runnr (Delivery partner). I paid onboading fees & completed basic training and all my documents was verified. After that i got message of city team head for collection of raincoat and bag. I completed all things but still my id disabled. They didnt provide any mail or cont details for any queries. I am already raised so many tickets in zomato apps, but my problem still persist. Please do the needful. Please active my id or please refund my money that i gave.

We have ordered Jain pizzas, clear instructions were to given to pizza hut. After giving order we have called pizza hut 10 times they haven’t received any calls. We need 100% refund against this order or take all the pizzas back. We didn’t eat a single piece.
Order No : [protected]
Kindly refund amount Rs. 2404.68 immediately

I revived poor garbage food nd company take too easy in this pandemic i got really unhygienic or bad quality food
[protected]

I ordered pizza from pizza hut sector 50, noida via zomato at 1300 hrs paid around 2700 inr online. Nor i receive the pizza nor any complaint option is getting through on app. Highly disappointed by this behavior.

I've ordered the pizza, but my money was deducted but no order placed...

Dear Team,
I have order chhole bhature and lassi and I was delivered only chhole bhature.
Lassi was missing, immediately I wrote a mail to zomato but there is no response so far.

E-mail- [protected]@gmail.com
Order I'd- [protected]

Zomato order no - [protected]

Placed order from kfc and delivery agent called and informed to collect the package, however he was not near our street, have been ordering from zomato for about a year in the same location and didnt have delivery or location issue, agent didnt want verify the address and said he cannot move from the place even though map was selected automatically in zomato app.

Since he refused we didnt collect the package and he was not confirming where he was to pickup the food. When raised query through support cs said they would refund and refund has been initiated. Refunded has not been credited hence when checked back executive was not willing to listen to the issue and termed it has food waste didnt bother to listen my issue even though its delivery agent mistake, they would have call recording while can they can cross check.

Would request the team to check on this issue and credit my refund.

Actual order was made for 1 kg cake and they delivered only 1 pound and when I asked for refund for the remaining 1 pound which was actual price as ₹250 for one pound.

Customer service refused for the refund of ₹250 and they were offering my only ₹100 which is completely wrong with the customer's.

Firstly they ordered incorrect order and were unable to refund the customer; claiming that it is out of there Limit.

Please take necessary action against such companies.

I have all the necessary proof with me and will take it forward where ever required.

I have ordered food from Green to Chill Restaurant through Zomato app and paid from the card the amount has not refunded order on 10 July and today is 17 August still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that

Zomato's app is full of glitches, when you suffer loss because of their mistakes and ask for the reason. They come up only with pre-recorded text.
Thier rude amature representatives don't even know how to talk with customers.
And in the name of new policy, they also thugged thier customer.
Worst customer care service.

I cancelled order because what i ordered was not present and restaurants called me and was giving me an offer to take cheap thing at higher cost so i cancelled order but zomato deducted cancellation charges for no reason

I did not receive cashback for my last order in my paytm account. The promo code applied stated cashback to be credited in your account within 48 hours. Please solve my problem.
Order ID [protected]

So basically I ordered a Pizza specifying "Jain" in the cooking instruction column and to confirm I also contacted the restaurant which was unavailable at the moment and my order was accepted by them, then I called up the delivery guy to confirm whether the cooking instructions have been followed, he said confirming that the order made is a regular one and not as specified so then I tried contacting the Zomato customer care which was unavailable at the moment ultimately I spoke to the delivery guy, My only option available to resolve my concern, he (Ahmed Shaikh) asked me to cancel and that that Zomato will refund me the amount when the order was wrongly made and the restaurant is unable to make Jain. However the next day Zomato denies refunding my amount. And now they make fake promises that we tried to contact you on social media when I haven't recieved a single call from their side and they are least bothered about it.

A looting food selling app and company.

I'm a pro member and you guys launched pro recently. I was ordering food through pro partner restaurants. And i realised that, zomato is giving discount as they promised but looting pro members in a different way by charging more in taxes and fees.

For pro members they are charging the taxes and fees 100+ inr and for non pro members just 30-50 inr for the same restaurant and same items.

And they are saying go pro to save like a pro. Crap company and app.

See my below proofs how you guys are looting pro members. Items and restaurant are same. But charges different for two different users.

I would never trust to recommend someone to pro in zomato.

Zomato gold membership has been replaced by pro without asking or consulting me. I invested 1800 in zomato gold few months back and bought the gold membership for a year, but suddenly in between the gold has been replaced by pro which is very useless and gives only 10-15% discounts on the total cost of food items. Zomato gold was much better option with 1+1/2+2 offers.
Now i am asking the zomato customer care but they said they can't help as the plan has been changed
How can they change the plan in between, while purchasing the membership they promised something and now they removed those offers and asking to buy 10% discount which is worthless
I want gold or my money back, but these fraud zomato people are very big liers and fraud cheaters who just take money and then change the plan