Zomato Complaints & Reviews

I revived poor garbage food nd company take too easy in this pandemic i got really unhygienic or bad quality food
[protected]

I ordered pizza from pizza hut sector 50, noida via zomato at 1300 hrs paid around 2700 inr online. Nor i receive the pizza nor any complaint option is getting through on app. Highly disappointed by this behavior.

I've ordered the pizza, but my money was deducted but no order placed...

Dear Team,
I have order chhole bhature and lassi and I was delivered only chhole bhature.
Lassi was missing, immediately I wrote a mail to zomato but there is no response so far.

E-mail- [protected]@gmail.com
Order I'd- [protected]

Zomato order no - [protected]

Placed order from kfc and delivery agent called and informed to collect the package, however he was not near our street, have been ordering from zomato for about a year in the same location and didnt have delivery or location issue, agent didnt want verify the address and said he cannot move from the place even though map was selected automatically in zomato app.

Since he refused we didnt collect the package and he was not confirming where he was to pickup the food. When raised query through support cs said they would refund and refund has been initiated. Refunded has not been credited hence when checked back executive was not willing to listen to the issue and termed it has food waste didnt bother to listen my issue even though its delivery agent mistake, they would have call recording while can they can cross check.

Would request the team to check on this issue and credit my refund.

Actual order was made for 1 kg cake and they delivered only 1 pound and when I asked for refund for the remaining 1 pound which was actual price as ₹250 for one pound.

Customer service refused for the refund of ₹250 and they were offering my only ₹100 which is completely wrong with the customer's.

Firstly they ordered incorrect order and were unable to refund the customer; claiming that it is out of there Limit.

Please take necessary action against such companies.

I have all the necessary proof with me and will take it forward where ever required.

I have ordered food from Green to Chill Restaurant through Zomato app and paid from the card the amount has not refunded order on 10 July and today is 17 August still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that

Zomato's app is full of glitches, when you suffer loss because of their mistakes and ask for the reason. They come up only with pre-recorded text.
Thier rude amature representatives don't even know how to talk with customers.
And in the name of new policy, they also thugged thier customer.
Worst customer care service.

I cancelled order because what i ordered was not present and restaurants called me and was giving me an offer to take cheap thing at higher cost so i cancelled order but zomato deducted cancellation charges for no reason

I did not receive cashback for my last order in my paytm account. The promo code applied stated cashback to be credited in your account within 48 hours. Please solve my problem.
Order ID [protected]

So basically I ordered a Pizza specifying "Jain" in the cooking instruction column and to confirm I also contacted the restaurant which was unavailable at the moment and my order was accepted by them, then I called up the delivery guy to confirm whether the cooking instructions have been followed, he said confirming that the order made is a regular one and not as specified so then I tried contacting the Zomato customer care which was unavailable at the moment ultimately I spoke to the delivery guy, My only option available to resolve my concern, he (Ahmed Shaikh) asked me to cancel and that that Zomato will refund me the amount when the order was wrongly made and the restaurant is unable to make Jain. However the next day Zomato denies refunding my amount. And now they make fake promises that we tried to contact you on social media when I haven't recieved a single call from their side and they are least bothered about it.

A looting food selling app and company.

I'm a pro member and you guys launched pro recently. I was ordering food through pro partner restaurants. And i realised that, zomato is giving discount as they promised but looting pro members in a different way by charging more in taxes and fees.

For pro members they are charging the taxes and fees 100+ inr and for non pro members just 30-50 inr for the same restaurant and same items.

And they are saying go pro to save like a pro. Crap company and app.

See my below proofs how you guys are looting pro members. Items and restaurant are same. But charges different for two different users.

I would never trust to recommend someone to pro in zomato.

Zomato gold membership has been replaced by pro without asking or consulting me. I invested 1800 in zomato gold few months back and bought the gold membership for a year, but suddenly in between the gold has been replaced by pro which is very useless and gives only 10-15% discounts on the total cost of food items. Zomato gold was much better option with 1+1/2+2 offers.
Now i am asking the zomato customer care but they said they can't help as the plan has been changed
How can they change the plan in between, while purchasing the membership they promised something and now they removed those offers and asking to buy 10% discount which is worthless
I want gold or my money back, but these fraud zomato people are very big liers and fraud cheaters who just take money and then change the plan

Order number [protected]
277.25 rupees deducted from my account from order to madinah restraunt
Please i need my money back
I can't even call a customer care number

I have ordered mutton dum biryani family pack but i have received chicken dum biryani i have already raised a complaint and emailed to zomato team with food pictures and pack please talk to zomato team and please help me with refund.

Zomato ticket id : 5854241

Zomato orderid:[protected]

Order no [protected]

Please find in the image attached the food delivered by zomato.
As usual no chat support available, no phone support available and no reply to any emails!!!

I have placed the order. They called and informed me that neither order nor refund could be delivered. There is a sever system error in their app. I have typed my address clearly, the pin location in the map was in different location. Since i typed my address correctly, i don't bother the pin location on the map. Now, they are mentioning pin location as the issue and rejected the order.

Hello sir, i paid onboarding fees on 4th of july and also completed the training and collected my assets, but still i am unable to go online, everytime i click on online button it says, your profile is not verified yet, please wait for few hours, but i am waiting from past 5 days still there no response from zomato

I had placed the order for food on 3rd August 2020 at 11:51 pm vide order no [protected]

The restaurant never delivered the food.

I had done complaint on zomato chat but they didn't register the complaint and asked me to send an email for the complaint on [protected]@zomato.com

I had lodged the complaint vide the following ticket nos dated 4th August

Ticket nos - 5825121 and 5827072 dated

Already 6 days have passed and haven't heard from zomato and neither have they refunded the amount.

On 18/07/2020, i have placed food order from zomato app by paying through google pay an amount of rs 326.40 was debited from my account but it should transaction failed. As the app shows to wait for 5-7 days for refund i have waiting but still to date (08/08/2020) the amount has not been credited back. Upi transaction id:[protected]
Google transaction id: cicagkdzwpy1bg.
Please look into it and do the needful.