Zomato Complaints & Reviews

I ordered food from Zomato yesterday but they did not deliver me and no answer from Zomato no one called me since yesterday day I paid Rs 205/- for the order and they didn't even refunded.

Relating to Order ID : [protected]. I had ordered food at 12:30 p.m and the food center was 2 k.m away from my residence.
The app showed delivery at 1:05 p.m. On not receiving food after 1:20 I made a call to the restaurant. Later I received a call from 2 numbers, both claiming to be the delivery agent and with the promise of reaching within 10 mins. I received food at 2:56 p.m. I want to register a complaint and ensure action is taken against the restaurant or the executives who lied about the delivery time and caused us distress.

Order ID : [protected]

I ordered 2 x Butter Naan and one plate of boneless Chicken Tikka Masala. To my surprise, I recieved shredded pieces of butter naan which could barely sum up to one piece, let alone 2 pieces. Also, the naan which I recieved in this state was totally burnt and inedible.

Moreover, the chicken was the worst. It was totally undercooked and stale. It could easily be said that they served a chicken which was cooked days back. They just heated it and added oil. Nothing in my order was edible. I have attached pictures below for reference.

I hope you look into this matter. Extremely dissatisfied.

Order No. : [protected]
Location Pune

Sir, Zomato id terminated plliz activet my id

My zomato partner I'd. FE864848

Plz sir my id active

I have placed an order of Rs 927.50 in star briyani, velachery through zomato on 14th october 2020. Made an online payment of the said amount, at first i didn't get the acknowledgement from zomato so placed the order again (second time) and got the reference no. (IGAJQCCLZ3) for this only. But the amount is debited twice from my account. Kindly rectify this and suggest how to get my money back as the amount is about Rs.927/- which is not small.

सर मैं राहुल सोनी मैं पिछले 2 साल से Zomato परिवार के साथ मिलकर काम कर रहा हूं। सर मैं आज आपके पास बहुत मजबुर हो कर ईमेल कर रहा हूँ। हमसे उम्मीद है कि आप हमारी समस्या को दूर करेंगे। सर इनरा दर कार्ड बिना किसी कारण से वह हट कम कर दिया गया है। जिससे मेरा रोज़गार खत्म हो गया है। जिसके कारण परिवार चलाना बहुत मुश्किल हो गया है। सर मैं मदद के लिए अपने टीएल से बहुत अनुरोध किया लेकिन कोई हमारी मदत नहीं की गई सर अब आप केवल एक मात्र सहारा है। सर मेरे साथ के बहुत से ज़ोमैटो रेडर्स अभी तक पुराने दर कार्ड पर काम कर रहे हैं। सर मेंरा आप से विनम्र निवेदन है कि मेरा पहले जैसा दर कार्ड कर दिया गया जिससे मैं अपने परिवार का गुजारा कर सकूँ। राहुल सोनी - FE ID (FE208977) लोगिन ID_[protected] इलाहाबाद उत्तर प्रदेश मो। राहुल सोनी [protected]@gmail.com

Please reactivate my id FE617334 two times my account blocked due to not wearing thsirt...i didint wear bcoz i didnt get that what will i do..i called my TL he say to come and collect..when i went there is no name in the list so i didnt get that...two times blocked due to not wearing assets..its ur mistake.. after that my location changed and am getting only long trips so that time i cant deliver so i denieled the order again that order assogning to me only what will i do...after denieled ingot another order and i delivered but after that day i delivered one order my account gets blocked again...after my block i started delivery again...that time i delivered a order and i got a order notification when tried to pickup its deniled and my acvount blocked and i was terminated...i tried to contact TL but his phone is always switch off no response and he dont know anything...and he used some bad word to me..what guys u r doing we are deliverying this situation bcoz of this covid we cant find any job ...please reactivate my account i have no other option my id FE 617334.

Order ID : [protected]
I ordered from Zomato on 08/10/2020 at 9:30 PM. When I received my order, I was totally shocked because the order was completely incorrect. Items were missing and moreover the order delivered was burnt and undercooked.

On chatting with Zomato support, I was told time and again that their support team is busy and to email them. I sent and email that day itself and in the upcoming days to follow as well but no one cared to reply. It's been a week now and I have sent a number of emails but they haven't replied.

This was my first order from Zomato. Extremely dissatisfied.

Hi team,

I have plavced the order, money deducted but order not placed. Showed as session timed out .

Please refund the amount

Phone no: [protected]

Zomato locked my account saying it suspicious but i only ordered food and food was bad when i complained they did nothing and later blocked my account. Tried everything nothing worked. Twitter customer support email nothing worked

Zomato account linked to [protected]@gmail.com

My zomato pro membership which was cancelled on 30 September i still haven't got refund for it yet its been more than 10 days and zomato customer care keeps making excuses all the time please help in getting my refund quick please.

Hello ser my id terminate plz my id rejion my mobile number [protected] ser mera promise hai agge se meri koi complant nhi ayegi apko or me pura dhyan se kam kruga ser plzzz

Mera account high cumulative scores ki vajah se ban kar diya gaya jah tak me chanta ho meri selfie 90% ok hai delivery timing 92% hai
Aja tak koi Furd nahi kiya hai customer ki taraf se koi shikayat nahi hai fir yah company walo ko kya personal problem hai meri id [ FE851389 ]hai mera phone no. [protected] hai and one more thing muje apa ki company me matar 22din hoye hai kam se kam kisi ko 30days ka time period milna chahiye na kam karne ke liye or me chahta ho ki zomato ki team jaldi se jaldi muje sampark kare
Agar apa meri Id activate nahi kar rahe hai tu please meri onboarding fees wapas kar di jiye

I have ordered from Zomato, the order should reach by 10:37 pm on 10/10/2020 but still, i did not receive any order from zomato, I talk to their support executive but the response from them is not good. The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. And still order has not delivered.

Payout not received in bank account 3weeks plz payout my receive bank account

I had placed an order with Zomato which had to be delivered at Malad (E) location in Mumbai and my location was at Navi Mumbai. But for some confusion the order that zomato got had the delivery for Navi Mumbai, I tried connecting with delivery guy who said he will try to help me by getting the rider team of Zomato to connect with me which they did. But the lady at the other end was not able to provide any solution and at the end just cancelled my order and disconnected the call and did not wait for my confirmation. Its was such an unethical behavior. At the end my money was gone and the order too was cancelled. The number she called was from[protected]. If they behave this way, I wonder if they will be able to survive for long.

Hi. I had a cake from ashok vihar new delhi. I paid online. The First transaction was incomplete so I paid again. But the money got deducted from my account.

I have order for food item in zomato on 10 july 2020 for an amount of ₹172.5. I have opted for upi payment via phonepe. Money has been deducted from my account but my transaction is failed. I haven't received any refund till now.
My refund id - rfnd_fea8a3cmngcxks

On 30th Sept, 2020 at 11:45AM.
My order was cancelled by Jusba restaurant, Irimpanam, Ernakulam, Kerala and my order was paid through UPI. Later i got a message from Zomato saying that the refund will be initiated within 7 working days and i haven't received my refund of Rs151 yet. What's this ZOMATO ??
Now its more than 7 days and i was waiting for my refund till yesterday and there is a no sign of refund. Pls help me out and give a positive reply.
Thank You

ORDER NO : [protected]