Zomato Complaints & Reviews

I am writing to you in connection with a distressing incident involving an order placed on the Zomato platform. The purpose of this letter is to formally bring to your attention the unjust penalty charge levied on me and the subsequent failure of delivery services associated with Order No:[protected].

I have placed an order through the Zomato application on 30.08.2023 with Order No: [protected]. Regrettably, this order was abruptly cancelled by your platform, and to my dismay, the entire order amount of Rs 697/- was debited from their account as a penalty. This unilateral imposition of a penalty without proper justification has not only caused financial loss but also raised serious concerns about Zomato's adherence to ethical business practices.

The circumstances surrounding this incident are troubling. The assigned delivery personnel failed to make any reasonable attempts to reach the intended delivery location. Despite the location being easily accessible and previously served by Zomato, the delivery person chose to contact on number without attempting to reach my address or utilize the map-marked location for accurate navigation. This has led to an unfortunate assumption that the delivery person may not have exerted any earnest effort to fulfill the delivery obligation. Even a little local inquiry would helped the delivery agent.

Such a deficiency in service delivery not only tarnishes Zomato's reputation but also raises questions about the company's commitment to providing quality services to its customers. I have been a loyal patron of Zomato and has consistently engaged with the platform for my dining needs. The incident at hand, however, has severely impacted my perception of Zomato's professionalism and customer-centric approach.

I even have deleted the app and won't be able to use zomato service if this type of approach continues. Return my amount in way of zomato credits or transfer the fund from where it was debited. Either of the solution is fine for me. But if company continues this behaviour I will never ever use services of zomato in future.

Regards

Akhilesh Kumar Pandey

Today I placed an order of 3 dosas with Vegetable curry. Cost of 3 dosas (Rs108 *3) and cost of veg curry (Rs 84*3). But I received only 1 Vegetable curry. Raised a concern in the zomato support. But I didn't get any response. Hence calling the restaurant explained the situation. They accepted their mistake. When I asked for a refund for the food I didn't receive the restaurant clearly since I ordered from Zomato . Only zomato should initiate the refund. I tried my level best to reach zomato customer care but nobody gave me a clear answer. I strongly suspect zomato is involved in not refunding the money and being involved in a scam.

We were book the biryani not worthble low quality and no quantity so I was complient to Zomato customer care they are not responding properly.please resolve the issue ASAP.
Order Number:[protected]
Payment: cash on delivery
Date: August 31, 2023 at 1:57 PM
Amount 250.

Hi Team,

I raised complaint against order which was delayed from Zomato delivery partner ..When I opened support chat kumar is then person assigned for order to support and provide update.
However he lied about the order delivery details he informed me that order was delayed by restorant
I had already called restorannt and they informed me.order was dispatched by them long time ago almost 20 min before
When I asked about this kumar has closed the chat.
I asked to cancel order they didn't cancelled the order and sent to cold and messed up food .. they did refund of 109 out of 274 saying to bridge the gaps and denying complete refund ..I have already sent an e-mail to [protected]@zomato.com however they are denying me complete refund ..

Food delivered to me was cold and waste.

Order from bonfire barbeque restaurant, balasore odisha.
bill was 236.
they charged and took payment twice for a single order, i.e. through net banking( reference number/ cheque no : [protected] IGAQCKAFC6), on 29th of june at 6:58 p.m.

then also they took the money by cash on delivery by delivery partner Uttam barik, and he had also updated the payment at his end at around 7:08 p.m.
i tried calling them also but no one addresses the issue till now.

I am Unable To Change My City
I Cant See The Option City Change Request
Please Help Me Sir/Mam
FE- 2824103

I've ordered on Zomato but I've received wrong product from zomato side. when i complained on zomato they refunded my money in the form of zomato credits with the deadline of only 24 hours but i didin't used it and they expired after 24 hours . when i complained it about it they said we will refund your amount within 24-72 hours but it about to over the time and i didn't receive my money they are giving the same mail again and again.

I paid onboarding fee to Zomato on dated 26.08.2023 but they said about joining hat your pan no related to someone else, so joining process is not complete. Pls refund my fees if joining not process...

Rishipal Singh Saini
[protected]

Hi, I paid rs 500 onboarding fee to Zomato on 26.08.2023 but they said now we have no vacancy currently, pls refund my amount ASAP..

Rishipal Singh Saini
[protected]
[protected]@gmail.com

Sir, my id 2996329 last 10 days waiting for profile verification process kindly updated sir " profile verification pending" still date pending

Dear sir
my id 2996329 onboading process pending on profile verification pending stage last 10 days kindly slove the problem

Hi team,
This is atharva tatkar. I started woking with Zomato since last 2 days but while working my account got terminated without my fault.I completed all my order following all the instructions correctly but then also it terminated...the reason they gave for termination is frequent reach drop breaches but nothing happened likewise.i was doing my duty accurately.Please kindly look into this matter and help me with to reactivate my account as soon as possible...Its urgent as it is my only source of income.

Name : atharva tatkar
ID: FE3007537
Location: Pune central
City: pune

Sir meri id pending dikha rha ha abhi tk meri id create nhi hui mujhe aaj order pe jana tha lekin abhi tk id pending ha

I ordered food using Zomato and made payment and the money got Deducted on 16th aug and it's showed processing. On my upi payments.
Agina money God deducted from my upi on 21st aug.
Oder number : [protected]
Transaction ID: T2308161833251540942360

Sir myself Mohammad Suhail Idrishi
I'm working on Zomato from last 4month
My I'd is terminated saying that I am fraud
I didn't make any fraud sir
I request you please activate my I'd FE2084032

Blacklisted Phone detected please unlock my phone

Cake was order by zomato but delivery agent delivered to the wrong address also, he is showing no interest to deliver the package to the right address..as it is a birthday cake and the parcel has to be delivered to the right place.

Hi team,
This is Anish Rai. I am working with your Company last 3 month . But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Anish Rai
ID: FE2771552
LOCATION: NOIDA 62&63
City: Noida

Regards
Anish Rai

Sir meri I'd profile veryfication panding me h 5 se 6 din ho gye ise jaldi activate kre meri I'd nomber FE2999872 pls help kre

My Zomato rider profile verification is pending
My I'd FE3004781