Zomato Complaints & Reviews

I had recently ordered 3 dark forest pastries, the order i had received had packaging related issues, one of two boxes were squashed and the two pastries in them were completely crushed so i demanded a refund but the customer associate is giving me lame excuses about how he is not able to proceed with a refund or any compensation.
I have sent the photos in attachment, do check
Regards
Order no:[protected]

I have order a food on zomato with order no:[protected] and delivery came after 45 minutes and said he is waiting outside i went out and no where found him and j called he said he us waiting in different location and when i said to come my location which is setup in zomato app then he refused to come to my place. Immediately i contacted the chat support of zomato then said sorry and said they will cancel my order and asked to me place another...

I ordered pizza on march 1, 2020 (Order id - [protected] from pizza hut) and within 5 minutes i intended to cancel it. My problem started with the chat bot zomato uses. Even the first time i used it selected incorrect option.in 5-10 minutes you think the order is prepared by pizza hut? And in my order was a chocolava (Which i am sure, they must have prapred in bulk and if i cancel the order, goes to the next one and a soft drink, which again i am sure will go to the next person). For packaged food also you are looting us? And top it, zomato doesn't have a "human" behind it's chat bot and allows us to select only their options given which might not be enough.

This whole process is a mess for any customer, trying to place an order for the food they are going to consume. This chat bot and zomato together are looting customers. Take a cancellation fee, if someone travelled to pick up the food, take the cancellation fee (I am absoultely fine for taking a fee for wasting someone's time and effort). But this order was cancelled erronelously in the first place and within 5 minutes. A pick up was also not arranged. Just because pizza hut accepted the order, does zomato have the right to take away my complete money? Hell no! And there is no human to talk and explain the problem to.

First do not use chat bot -
Second, increase the automatic responses you have and the space between options available? While, using a touch-phone when we select one option the other gets selected.
Have a confirmation in place and reiterate that this is what a customer wants and in case of no refund - put it in some block letters that we are looting your money and you will not get it back!,
This way, we do not assume that it's a usual message. Pathetic zomato., absoultely pathetic.

This order was never delivered. Who delivered it? When was it delivered? And to whom was it delivered?
Ovenstory dwarka sector 8 from where we ordered, we are trying to call them but they are not answering the call.
We have a screenshot which shows that at 22:19 pm it shows that the order will be delivered shortly. We have all the screenshots and call recording in which the ovenstory employee clearly states the the delivery boy did not deliver the order, it proofs that our order is not delivered. You are lying that the order is delivered.
You are neglecting the customer rights, which is not allowed. We can easily file a case against you. And also we will share our this incident on all social media platforms including facebook, whatsapp etc. Please contact us asap.

Hi Team
I have ordered noodles from fork with stick restaurant from zomato . I was waiting for my order. But delivered boy didn't came which time was given on zomato and i have received one message trying to reach u .. u ordered has been cancelled.. we have bell outside the house.. did he bell ..he didn't. I called to delivery boy. He said he reached in dlf phase. Waoo what a speed with in 2 min he reached in delf phase .They waste my money and time both. Then i messed up with chat service. What a policy person will get nothing. I want my whole money back

I have placed one order and cancelled it in 2 minutes.
And i have also called to the respected restaurant and they have not begun to prepare my order yet they said is just came and after he knew that order is cancelled he just left.
Still they didn't gave me my money back. Because i have no money left today... I am not able to order something else to eat and i live in hostel. And i have nothing to eat.
This is wrong. What one can do in such situations.
I am waiting for my refund. Want it back.

I am extremelyâ frustrated and disappointedâ with the service provided by zomato. I ordered my sandwich with subway dip 1 at 1:18p. M. And it is now 2:50p. M. Dubai time and i have not received my food. I have listed my number and the driver did not bother to call me. Delivery location is 5 mins walk from the subway branch. I chose to order online and paid aed 5 for delivery because i was busy in meetings!! This was a big mistake.

In addition, i received a call from zomato india (Tel:â [protected])â from someone named vishal or lakshit who was very rude and did nothing to help the situation. He instead did not care that i have run late for my meeting and insistedâ that there is a chat option on the page for which i could raise a complaint there. After informing the agent that i am unable to view the chat option, he indicated that i was possibly not literate enough to read options on the page. I am in a leadership role with an international organisationa and i will not tolerate any member of zomato talking down to me like i am an #.â i have taken a screenshot for this employee of zomato (Attached). He refused to give me his full name and was obnoxious over the call. I have emailed on [protected]@zomato.com

I demand a refund of my payment for a sandwich i did not receive till now - 2 hours.â 

Zomato has disabled my account from online ordering, all because i complained abut the wrong order last year. They added zomato credits to my account and then conveniently disabled my account. Now those credits are useless for me. My gold membership got wasted.

Mr. Deepinder goyal can confirm if they decide to not activate delivery again once disabled?

Hi zomato,
I have an issue here
My order has been placed from hyderabad eatz restaurants and also i amount of 188.60 rupees has been debited from my account.
We have reached the zomato chat service but there is no result. There are mentioning that they cannot refund or else replace my order.

We are expecting the positive replay
Because this may effect your brand and also the service.

Try to credit my account as early as possible.

If the amount has been not credited then by here now i will stop using your services

I've ordered food from coffee and tiffin restaurant (Order i'd -[protected]) this was on november 2019, and yet i haven't received the refund and i've ordered again from bakerstreet pizza ([protected] - order i'd) and i haven't received refund and they're give rrn number through which we can track the refund but i dont think that is useful. I paid using gpay, so kindly refund the amount to zomato wallet so that atleast i can use it again :)...

My order was cancelled by your executive because my live location was different from the location i wrote. It is not my problem if my live location wasn't detected correctly by your stupid app, i did pit the whole address so i dont know what's the fuss about.
I requested your delivery guy to come to the location which was literally 9minutes away and even told him that i will give him extra money for this but his stubborn behaviour helped none. Also, the help executive told me that i wont be getting my refund back. Fraud zomato.

I made an order today and the order got cancelled.

Even after the cancellation i connected within seconds with the support team to undo the order. They said me that i wouldn’t get a single rupee nor the food.

I lost all my rs270/- for nothing.

This is so bad and fraud. Partial refund atleast must be provided or a coupon atleast.
Total order amt has been taken for cancellation and i received nothing. Pls help.

A product was not delivered to me worth rs 570. Then i asked for a refund but instead a promo code was added to my account and i wasn’t informed of the validity of this code and now the code has got expired and zomato is not updating it. This is not fair since the order was not delivered and i asked for refund to account but zomato advisor sent it as a promo code. They have charged me incorrectly when i have not even have used the services.

Hellow sir, i ordered food in zomoto (Order number: [protected]) we ordered food at 4.46, still food is not delivered. Zomoto agent said to complaint it in zomoto customer care. I complained but they are not giving perfect reason. I have been wiating for more than 1 hr, but they insulting me by sending " for compansation we send you rs. 100. Then they cancelled the order and initiated refund. I need the refund today. Please help me out

Ordered food from zomato. Zomato claims on the delivery page (See attached file) they were at my address but i didn't receive the order which is a lie. I tried calling them back almost immediately, first i was put on hold as the valet was on call with someone else. Then my calls were ignored. There has been news before of zomato valets eating food ordered by customers, i believe the same has happened here under the guise of me not being there at the address.

Hi zomato team,
I have placed an order on 27/02/2020 against order#[protected] using your app. The order details was 2-mutton biriyani from arsalan and total charges was 447/-.
After few minutes later i received a call from your rider that he not able to find my delivery location, when i placed the order via my mobile using number [protected] the delivery location was mentioned below.
49, purna mitra place kolkata 700033, aminia golpark, ballygunge gardens, kolkata, west bengal, india.
I used this address from your app and the address is the correct one, but the location of the address is not typed by me, it was accepted by your app.
I requested the rider to deliver the parcel to my home as i already paid the amount via paytm. The rider denied to deliver and transfer the call to rider helpline, the helpline contact person said i have selected wrong address due to that neither i will net get the parcel nor even the refund. I have initiate a chat session with your helpdesk and explained the situation, but helpdesk person constantly stating that i have selected wrong address due to that no refund possible.

I like to inform you that 49, purna mitra place is my home address and that address was mentioned in the delivery location, then why the parcel was not delivered. I have paid the amount, i have selected my correct home address still i it was not acceptable at all about your service and customer relation, i have paid something for nothing.
I was in a marriage ceremony which is 55km away from my home and that requested food was for my wife and mother, they not able to have their dinner yesterday due to your outstanding support and process.

I have order some items from zomato and item was not delivered i paid online 102 rs when i called zomato delivery boy he said it's the mistake of hotel owner
And i called hotel owner he said the mistake is by zomato delivery boy
Please help me...
It's the second time iam facing this issue
And the zomato app does not consist any customer support only a automated chat system where it is time wasting...
Please help me to resolve...

I have not received the order for more than a hour so i have tried to contact customer care. Later on she said that the order is delivered but as in the status it was showing it was still in preparation and the valet is also not assigned so i asked how can it will be delivered without the valet. When i was able to prove it, my order got cancelled. So, i have waited for more than a hour and she was trying to manipulate me but when she found that i can prove it so she cancelled the order. She also lied that i will get a promo code of 200 which she failed to do that. Nice trick zomato!!!

I ordered schezwan gobi noodles and gobi manchurian through zomato. I paid 186 rupees to zomato. They accepted my order and arranged a delivery boy for the food in name abdulhameed. And after 15 minutes, the hotel person calls me and tell me to change the food item. I said, I am like to eat this food only, when I ordered. It is showing in zomato, in stock. After taking my money and accept, now without my knowledge, zomato cancelled my ordered..

Full of hungry, I raise this complaint. Zomato taking money from me and make me to wait for more than 30 minutes. At last, they cancel my order without my knowledge. Please take necessary action.

Order number: [protected]
Placed on 26th Feb at 01:18 pm.
App: Zomato
Mode of payment : Google Pay
I have ordered Butter Chicken Naan & Crispy Corn Meal from UBQ by Barbeque Nation and the delivery person was late so I called him and when I asked him for my order he said that my order is cancelled because he wasn't able to connect with me. Then I connected zomato on chat, they also replied me that order was cancelled as my phone was not able to connect. And when I asked for refund they replied that they will not be able to initiate a refund as there delivery person and support team tried several times to reach out to me but there was no response from my side.
But my number was never unreachable. Neither the delivery person called nor zomato tried to inform this once.
Do zomato doubt customers intentions?
Is our money is just a piece of paper?