Zomato Complaints & Reviews

I have not received the order for more than a hour so i have tried to contact customer care. Later on she said that the order is delivered but as in the status it was showing it was still in preparation and the valet is also not assigned so i asked how can it will be delivered without the valet. When i was able to prove it, my order got cancelled. So, i have waited for more than a hour and she was trying to manipulate me but when she found that i can prove it so she cancelled the order. She also lied that i will get a promo code of 200 which she failed to do that. Nice trick zomato!!!

I ordered schezwan gobi noodles and gobi manchurian through zomato. I paid 186 rupees to zomato. They accepted my order and arranged a delivery boy for the food in name abdulhameed. And after 15 minutes, the hotel person calls me and tell me to change the food item. I said, I am like to eat this food only, when I ordered. It is showing in zomato, in stock. After taking my money and accept, now without my knowledge, zomato cancelled my ordered..

Full of hungry, I raise this complaint. Zomato taking money from me and make me to wait for more than 30 minutes. At last, they cancel my order without my knowledge. Please take necessary action.

Order number: [protected]
Placed on 26th Feb at 01:18 pm.
App: Zomato
Mode of payment : Google Pay
I have ordered Butter Chicken Naan & Crispy Corn Meal from UBQ by Barbeque Nation and the delivery person was late so I called him and when I asked him for my order he said that my order is cancelled because he wasn't able to connect with me. Then I connected zomato on chat, they also replied me that order was cancelled as my phone was not able to connect. And when I asked for refund they replied that they will not be able to initiate a refund as there delivery person and support team tried several times to reach out to me but there was no response from my side.
But my number was never unreachable. Neither the delivery person called nor zomato tried to inform this once.
Do zomato doubt customers intentions?
Is our money is just a piece of paper?

My name ayush suman
Zomato login i'[protected]@gmail.com
Number-[protected]
I have order a food item on26/02/2020 from sania snacks used the paytmnewupi cashback code upto 50-200 instant cashback written cashback applied successfully but now on 27/02/2020 did not received any cashback from zomato neither i cant be able to reach contact customer care as well...

I have ordered food on 22/02/20 and cancelled the order with in few mins.
But zomato not refunded the money, they said for cancelled order they will not refund the money.
How can they prepare the food in 5 mins & if this is the policy then zomato team have to deliever the food as well.
There is no customer care number and on emails they said will not refund the money.
There is big fraud going on. we can easily check that they have increased the amount on zomato app. if we directly contact to resturant then they are providing food at less price.

As advertised by zomato, get food delivered within 30 minutes or get it for free is a misleading advertising and fake. I had ordered food at 8:58 pm on february 25 2020 and the food was delivered at 9:48 pm on february 25 2020. Which is more than 30 minutes. I have a screenshot from zomato stating that the food will be delayed and when i requested for the refund, they denied.

Hello, i payed for zomaland tickets and payment was successful, however there was no confirmation about the tickets i checked email, sms and even in app (Zomato) but no tickets, so i contacted zomato chat customer support as there is no voice customer support, and i was told that the payment wasn't confirmed, the amount was deducted from my account, i payed for 3 tickets each 399rs, i payed total of 1197rs, and i was told that if the amount has been deducted it will be refunded in few days its been days and there is no update regarding this and now even the zomaland tab is removed so there is no way to contact customer support and even that chat history with zomato chat support is not showing,

This was a disappointment in the first place that i payed for the tickets still didn't receive the tickets and the event is today and i cant attend the event because there was an error/issue with zomato, and now i am having to contact customer support again just to confirm if the refund has been issued or not

But i was told by a chat customer support to contact through email as this information can only be provided by an email customer support.

Please reply as soon as possible with a confirmation.

My Order was placed and the driver reached my street and called couple of times. I was held up in important call and couldn't pick his call. Zomato delivery guy cancelled the order and updated status as "No refund" as customer was not available to collect the order. As a customer, my expectation was that Zomato delivery guy should knock the door and deliver the food rather calling to customer's mobile phone to check the availability. Customer might have been ordered food for someone at home. Address was clearly mentioned in the Zomato account and not sure what is stopping delivery guy to reach the home.
I have seen several times that Delivery guys sit in his bike, call customers and want them to come and collect where he parks his bike. This is unacceptable. I want the refund back and I want Zomato team to educate delivery guys to reach customers place, knock the door and deliver the food rather calling the person.
To make it worse, I raised a complaint via email and there is no proper resolution provided rather same email template by Zomato customer care team. Their email response is given below -

"This mail is regarding your order ID- [protected] from Dindigul Thalappakatti.

Please be informed that we have introduced new policies to avoid food wastage which includes that if any order is cancelled under customer being unresponsive then cancellation charge is levied. Since our delivery executive as well as our support team tried reaching out multiple times however, the calls went unanswered due to which we had to cancel the order. Hence, refund cannot be initiated. Would request you to avoid such instances in future.

If you have any queries, do write back to us. For a quicker resolution, do ping us on the in-app chat support."

I have a simple question to the Zomato team. I have reviewed the Terms and conditions and attached it for your reference. Please go through it once again.

It clearly says refund cannot be done if customer is unresponsive. In my scenario, I clearly mentioned my delivery address and delivery guy didnt reach out to my home and knock the bell.
No where in your terms and conditions, it says that customer should attend the call of delivery guy. My concern is the delivery guy is not even at my door step and ring the bell to gain my attention/response. Without being in the spot, how could you blame the customer as unresponsive.
I suppose there is an option called "Dont ring the bell" option in order page. It means the delivery guy should ideally reach customer home to deliver the package rather waiting in the street and tried calling the customer.
If the door is locked or customer doesn't turn up after ringing the door bell, then you can call it as unresponsive. But in this case, you cannot call it as unresponsive and you cannot expect customers to be available on phone.

There is no escalation matrix in Zomato team. I expect a valid answer.

I have ordered food through zomato mobile app on 23/02/2020, 7:42 pm (Order no. [protected]) and i paid the amount for the same through my debit card.
The delivery boy for the above said order has gone to wrong address, which was confirmed by him when i called him and subsequently cancelled the order.
On very next minute i approached zomato "online ordering help" and found that there is no contact no. To call and only chat help they have. I expressed my complaint through zomato chat, but even after extended explanation they refused to refund the amount by stating i have not pick the call when delivery boy called.
Hereby i want to bring it to your notice that
. Delivery boy has not come to given address for which i have call & cc camera recordings.
. Secondly co. Has not displayed delivery boy mobile no. To contact.
. Thirdly co. Is alleging that i have cancelled order on my own which was not happened in fact, which was done by their own delivery boy.

Please make every online food delivery co. To provide consumer contact no. For the benefit of indian citizen

My request to you to initiate zomato co. To refund and strict action against zomato for mental agony they created to me and bring up the rules to restirct any online co. To make frauds

Mob. No. [protected]

Hi,

I ordered (Order no: [protected]) food from the app and it was not properly sealed properly due to which it got spilled. Order number in subject line also attached the screenshot to cross reference it.

I am a vere hygienic person and trust zomato to deliver hygienic food. Also i rely on zomato for my daily quota of food as evident from my orders.

I have no complain from zomato in terms of customer service so far. However today i was disappointed with the food packaging and deliver of it.

The packet was not sealed properly and food got spiled. For normal person that could have been fine but as i said i am a very hygienic person i had to throw the whole thing in the garbage bag.

I trust the plastic containers are hygienic (I am sure you guys have strict rules around it, if not you guys are in trouble as playing with people helath will some day bring you down), well lets beliebe they are dis-infected in that case when food spills it gets contaminated by the bag it was delivered. Bag being a fabric is more prone to bacteria and other micro organisms which can create serious stomach issues and in worst case can also hospitalize you for even a month. Now do you understand the the severity of delivering food in properly sealed containers.

Bag is not only the issue, the bag delivery agents use is also not hygienic at all as i am sure many packets gets spilled during the day and we indians will not take any action till its too late. That means those bags are not washed timely again spillage is serious and spilled food should not be consumed.

I tried calling the restaurant to report the issue at the exact moment but as usual there was no response no one care to even pick the phone up let alone resolving my concern.

Today i thought of writing this big email because it is more frequent these days, out of 10 if 2 packets are not sealed properly i'll give it a poor.

I am pretty sure nothing is going to happen as making profit is all what matters but as a responsible citizen i had to report the incident. Also it hurts to increase the size of my garbage with my hard earned money.

I am surely looking for a full refund and an assurance that things will be strick and we will not receive spilled packages or we should have the right to deny a food packet if food is spilled or something similar to it.

Please refer to the attached images for validation and order id. I dont k ow about you folks but i am not going to consume food from a spilled container consider it similar to eating your food served on dirt. I am sure you wont accept it, if its not visible that doesnot means its not there.

Food for thought.

Regards

My concern is about order number [protected] that i placed yesterday.
I place order for 3 rolls and get missing items and very poor quality.
1st packing of food was not ok. And they send me pratha that was only wrapped with veg and chicken.
Ever you listen roll was in paratha and it's quality also so much poor
I throw all roll in dustbin.
Because this can be reson of bad health.
I talked to restaurant and zomato but they did not give me any answer.

I want my money back. I paid 238 rs for order.

I ordered from zomato... But didnt got any response from zomato valet..
And now all the restaurants are closed..
Even customer service guy... Is not helping me..
There is one restaurant open.. So i am asking him to serve me food from theat restaurant...
But he doesn't give..#.. About it..
They dont even have customer service phone no... Nobody is helpful..
I havnt eaten anything... This people are not even refunding me.. Compensation amount to order from another restaurant

I had to place 1st order through online payment method on zomato. After that my cash on delivery was enabled.
I then placed many orders through cash on delivery and as well as through paytm.
Day before yesterday also i placed order nd paid through cash only
Today zomato is not showing me cod option only and zomato representatives are saying that place
Some online orders then cod will be there. Why the hell is this???
Zomato wanted 1st payment through online mode and i did.. I also made sometimes payment through paytm but now why the hell i have to first pay online and then unlock my cod option?
I have gold membership of 24 months too.. Veryy disappointed with zomato and thinking of filling a conusmer court case!!

I have ordered food through zomato online ordering on[protected],
For this order i have my brother's debit card but that transaction was became incomplete. So, i have used my debit card for the payment. That also failed due to timed out for entering otp. Then i have used my brother's debit card again and it was a successful payment.

But after 24 hours the amount of the order was deducted from my account, but in the orders page in a zomato app this was a incomplete payment order. But amount was deducted.

Then i contact the zomato help executive through the support chat. They said the money will returned in 7 days, but still i didn't received money back.

Order id:[protected]
Ordered date:07.02.2020
Payment method:debit card transaction.
Transaction reference id:581016712206615303293

I have ordered food through zomato online ordering on[protected],
For this order i have my brother's debit card but that transaction was became incomplete. So, i have used my debit card for the payment. That also failed due to timed out for entering otp. Then i have used my brother's debit card again and it was a successful payment.

But after 24 hours the amount of the order was deducted from my account, but in the orders page in a zomato app this was a incomplete payment order. But amount was deducted.

Then i contact the zomato help executive through the support chat. They said the money will returned in 7 days, but still i didn't received money back.

Order id:[protected]
Ordered date:07.02.2020
Payment method:debit card transaction.
Transaction reference id:581016712206615303293

You # did not respond to my mail or twitter i posted and a scammers called me regarding the refund what should we do post order delivery as there is no support available for us.

Want to report a number ‭+[protected]‬ used to scam me for the refund.

Check with the details of the mail i have sent you an d complaint raised for order id : [protected].

Please find the details in the attachment...

Meine aaj order kiya sai chinese restaurant se. Khane ke liya baitha chinese me kokroz nikla. Itka ganda taste tha aur usme kokroz. Ulti kiya meine. Khana bhi nahi khaya ab iska ligaly kya action ho sakta hai please muze rpl chaiye. Aise ganda food milga aur usle hum paise de aus helth ka risk le ky. Muze is par ligaly action chaiye. Order id [protected]

It was ordered by mistake and i cancelled this order within 30 seconds. How can food prepared in 30 seconds tell me? I have requested you 100 times to refund as its done by mistake. But your chat executive not ready to help me. Service of zomato is pathetic.
I am regular customer of zomato but you didn't helped me. 321rs is not big amount which zomato cannot refund but behavior of not supporting is very annoying.

Zomato vallet not delivered order since from 1 hour
His number is switch off.
My money is deducted
The fake vallet.
None of member is replying to me and they dont have any customer care numbers
Zomato vallet shows me order delivered before 1 hours and now it is more than 1 hour i have not received order
And no one solving my problem anymore
They have bad service

Hello team,

I have ordered food from zomato on 16 feb 2020 in which i choose that if the order not delivered on time then they will refund the full amount but it is still showing in route and the product was delivered 20 mins late from the time of delivery. So according to policy i can claimed but zomato is not giving option to file the claim because still it is showing in route.

You can check the screenshot. I do not understand the things. Zomato should have to give full refund but i think they are doing fraud with customer.

Just check the screenshot and resolve this issue and resolve this issue as soon as possible. I also mailed the issues to zomato on [protected]@zomato.com but didn't take any action neither responding.

Waiting for your response!!

Thank you