Zomato Complaints & Reviews

This mail is regarding your order ID- [protected] from Sri Annapurna Sweets ordered on 11/1/20

I didn't receive the order yesterday, zomato team claims that I didn't receive the calls, but i didn't get any call, n order was cancelled without my concern, moreover they are telling that the same amount is our cancellation charges???
If I was unresponsive, which I was not, wasn't it their responsibility to ask the reach the...

I had placed an order on zomato order no [protected] on 24 the dec 2019, for which money was deducted from my mobiwik wallet registered on [protected], the transaction id for that ztd-19-a2906ff806edb. When i lodged the complain with zomato support team this was there reply "that to contact dominos team as they do not support dominos" then why the hell are you taking order for dominos. Anyway when i called dominos they said that they would...

The delivery agent tried to reach me over the phone once he was around the given address, for some reason i was not able to answer the call and the agent cancelled the order.
I tried reaching zomato over zomato chat, their response is that the full amount was changed as cancellation charges and nothing can be refunded.
I asked for a repeat of the same order to which they say they just can't help.

This sort of...

Https://twitter.com/telepathologist/status/[protected]?s=08

I am a pure-vegetarian.
On 9th jan, i had a pathetic experience with #zomato.

Zomato’s new tagline - paneer samajh ke kha lo

I actively use zomato & regard it as pioneers in food delivery. I ordered an “innovative veg 8 box meal” from #gofuudy, gurugram. What i received was chicken instead of paneer. I got to know...

Date-10/1/20
Location-noida
Restaurant - food mistri

Zomato has made customer dissatisfaction a practice,
Ordered veg food and got delivery of non veg food and no proper response received yet from either zomato or the restaurant

Can zomato understand the concern of customer, we people who have never tatsted non veg feel deely cheated under these circumstances...

Hi support,

1) what is the delivery address mentioned on order?

If xyz address was mentioned on order, you accepted order, than how come you people denied to deliver despite of accepting the same? Your delivery boys have their own remuneration problem with you, but that is none of my business. But how irresponsible people you are that you could not manage to deliver!!!

I was alone and guests were...

I had placed an order for a meal with zomato and the amount was also deducted for the same. After waiting for about 1 hour, i get a mail from zomato that the order had been cancelled since my number was unreachable. But i didn't get any call from their delivery person and also their location tracker was also showing that food is being prepared. I really don't understand that where was i at fault and even tried contacting them and communicated...

Zomato system constantly showing incorrect timing. I have been waiting for my order for last one hour. I have paid them in advance however i did not get the food delivered on time. The time tracker was showing incorrect timing. At 8:32 it was showing 13 mins and at 8:57 it was showing 10 mins. I have cancelled the order and want my money back. Now they are not ready to refund my money. They are fooling people by showing inaccurate timing....

Automatic order from domino without my intervention and debited money from linked paytm wallet.
Today i was surprized when i got call from domino that i have ordered pizza and paid money. Then i called domino and they told me that contact zomato as order was from zomato.. When i called zomato they told me that they cannot help for domino order.. Scary.. I lost my 473... And zomato who deducted my money is not providing resolution....

Myself nazibul shaikh, i had been terminated from zomato as delivery partner. Actually its my big mistake unknowingly that i had been done. Please forgive my mistake and give me a chance for rejoin again zomato as a delivery partner and shine like star being kind, decent and honestly. I apologize, for what i have done by mistake and i never wanna repeat it.
Thanking you.
(Mobile no: [protected])...

I have ordered food from zomato with order id [protected], my address was wrong so I contacted the delivery boy and asked him to deliver on my new home he said yes he'll deliver but asked me to cancel my order and order again. I asked him whether I will be charged again or not for which he replied that money will not be charged again. I cancelled my order as per his-lokendra parmar the delivery boy advice but afterwards zomato customer care...

Ordered cake from lava bakery gwalior on 14 december 2019 informed mr ibrahim khan order id no.[protected] will deliver but the order was not deliverd they have not called to deliver i had talked to lava bakery they told nobody from zomato came to pick the order, i want this order tobe delivered as soon as possible as i have paid in full. Lava bakery is walkable distance to the address given, plz get me know your decision soon...

An amount of 1800 was paid due towards the zomato gold subscription of a year, the money has been deciders from the bank account towards zomato. Yet the service has not been activated.

The company has no provision of registering complaints upon its application and fails to resolve issues in due time.

This is not a small amount and being a student it is not a matter to take up lightly.

Please...

I had ordered for a milkshake and falooda through zomato. Not only it took nearly one hour to deliver the order, but when i received it, the milkshake was leaking and half of the bottle was empty. I had already paid for the order and
I was not willing to accept the order in such condition. Not only one cup was leaking, it has ruined the whole package. When i talked with the customer service initially they could only offer a mere 25%...

I ordered a cake through zomato with a wish to be written on cake & paid amount.
But the restaurant declined to write wish & told me to cancel order. I cancelled order but still the amount 302rs is not refunded r product delivered after many mails & msg issue is not resolved.

If they can't fulfill the instructions then why do they accept the order.
They are telling as per our policy there is no refund bcz of...

I ordered a biryani from yadadri highway bawarchi restaurant. After the food is prepared the delivery guy calls me telling that the order cannot be delivered to my location. I was surprised, because in the past 24 hours i had ordered using same address twice and they delivered to my location without any issues. When i spoke to the customer care they were very rude and directly said to me that they cannot deliver my order nor they can refund...

O ordered food yesterday and it was of cost 107 and i made payment through phone pe but my payment was done and money also deducted from my account but i haven't received my order confirmed and i call to the restaurant they said they haven't got any order as such.. Now i want my money back within 24 hrs and it is the worst service that i received by zomato.....

Order id [protected] in zomato.in this company what thery are doing is taking the money for proving food and delivering the contaminated food and they are telling the costumer to keep the food and they will give the refund but they are not giving the refund. This company is taking the money in name for food but not providing the food. They are making fool to customers in the name of food. Its a fraud comany. Taking money in the name for food...

Hello sir, my name is nikhil. Im from ahmedabad. I ordered a subji n paratha in zomato. But its getting to late so icancel the order, they told me u couldn't get refund wolud u still cancel the order and i touch yes option by mistake. Now they are not give me right answers and i told them please retrive my cancellation but they not do anything and its all about zomato valet because they are getting late. He not even move from one palce which...

Order no [protected], Resturant name ovenstory pizza.
the order was placed on 14th Dec and the food was undelivered. I conatcted the zomato executive, i was told my amout will be refunded. but its already &th of JAN 2020 and i have not recieved the amount yet. I am constantly trying to get in touch with Zomato but no help. Its really unacceptable for organisation like Zomato to not have any customer issue resolving. The food was not...