Zomato Complaints & Reviews

Dear sir,
My name is suvo bar, phone [protected], current address 15/04 starlit housing newtown kolkata. I had ordered on zomato on 23/12/2019 at 1.23am 2 alu biryanis of rupees 120 that i paid via upi and the order was from the biryani house restaurant and the order number is [protected].

Please note while making the order i was at my home back from work hungry and exhausted and then when i ordered via the zomato application (V14.2 5 live) the application detected my phone's location using the gps and i had also filled in my address to make sure there is no miss.

After sometime a zomato valet called me and denied to deliver my food stating my actual address and the address that the application detected is 7 kilometers apart and hence can not be delivered.

Few minutes later a zomato support executive called me to say the same thing and added that since the address is wrong hence the order will get cancelled with no refund. (I was already on chat with another zomato support executive then to inform the same) then i started the application detected my address wrong, i've provided the correct one and he asked me to contact zomato customer service. Since i was already connected i informed the same in my chat. When i asked to complaint the advisor said he had initiated the refund which would come in my bank account in 4-7 business days. I waited and contacted them again after the time had crossed and i still haven't received my refund. The second advisor told me to wait 24 more hours as he has again initiated the refund and due to some technical reasons and heavy flow it hadn't. Again i waited and finally for the third time i contacted them where they denied to refund the money.

I has asked them to raise a complaint from day one which they hadn't. I even told them that i would go to consumer court or ombudsman or social media they simply didn't care.

I have all the screenshots of the conversation, if you want then i can email. My email address is suvo.[protected]@gmail.com and i would prefer to get connected via email.

Name : deepank anand

Order id : [protected]

I am writing you this mail to draw your attention on this matter where the zomato valet and the executive has rendered me deficient service.
So, i ordered food on 31st december 2019 first from the wat-a-burger for which i waited for about 1 hour and it on it's own got cancelled, for which i still did not obtain refund.
Then i again made order for burgers from burger singh, i waited for 3 hours tried to contact the valet but all went in vain the whole night me and my family were hungry and felt agony as the 31st night was ruined.
Now, when the next day i asked the zomato chat executive to refund my money at least, he shamelessly gave me a coupon worth rs.200 which does not satisfy the trouble both emotionally and financially.
My order was for 295.20. And to my utmost surprise the application says that the order has been delivered. I do not understand for what you guys are charging me such amount when i received nothing.
The bill says zomato is charging 35rs as tax which is wrong on 2 points.1. The legal calculations as per the latest gst is wrong. 2. When the food was not delivered then why am i being charge the tax, which is legally and ethically wrong in any court of law.
Also, i am being charged delivery charges worth rs, 40 which is again wrong as the order was not delivered and i am being charged illegally for the service i never obtained.
So, clearly zomato has been working illegally on many terms. Providing deficient services and is prima facie being ignorant for their customer services.
I have recieved a promo code which is for 200rs which again would be used mostly against the delivery charges and i wont be compensated accurately. Also my previous order which got cancelled i still have not received money for that.
I wish to compensated for my wholesome amount of rs. 295 on paytm. And other amount from wat-a-burger too.

Today i order two double chicken rolls from kings roll which is located in sector 18 but the product i received from there its totally different its not related to kings rolls its look a like from the local shop and the packaging its totally in worst and i submitted the pictures please refund my money
My account belong to [protected]@gmail.com
Contact no [protected]

On January 2, 2020 at 7:32pm I had ordered using the zomato app. At the payment mode after chosing phonepe and entering the password, payment was shown as incomplete. But the amount was deducted from my account. The amount deducted was Rs. 221. No message was shown in the app indicating the deduction of money from my account, but only shown in bank online account.

Hi,

Last 31st Dec 2019 ordered in zomato and actually the restaurant cancelled my order but status in zomato delivered and continuously chasing zomato chat support and asking refund no one reply for more than 5 hours but I continuously chasing zomato for the refund they said wait for 24 hours you will get refund now always 48 hours over still my Refund not intiated and also raised so many complaints and worst for zomato support and even I am one of the gold me person and see I need my money worst Experience in my life for zomato poor app and worst customer support and wasted most of money in zomato and I will go to raise consumer complaints and chat support guys name ngun, Deepak, karthi worst guys for support

First case: if we buy 500 ml mirinda drink is Rs35. but Zomato is charging Rs50 +47 taxes.. how 47 be taxes(attachment Z1.jpeg)

second case: instead buying one 500 ml mirinda, if we buy two 500 ml mirinda, 100 for mirinda drinks and 37 taxes..(attachment Z2.jpeg)

How come one bottle tax is 47 and two bottle tax is 37(same delivery and same tax, so tax should be increased if the total value increases.. but they actually charging normal tax for high orders, they are charging more taxes for lower orders)

Zomato is cheating the customers.. Please find the attachments

Zomato is doing wrong billing to different customers ordering same product from msame restaurant with same offers(no onne ahs zomato gold member ship).

1. Zomato billing is different for different customers
2. Zomato billing is varying on time
3. Zomato taxes are different for diferent customers.
4. Taxes for Rs30 water bottle is Rs42(here water is Rs30 but actual price is Rs20)
5. Zomato prices are more than double of restaurant price.

Zomato is cheating customers

Hi,

My order I'd is attached to this email.
I ordered at 11:22 am today 2 Jan 2020.

At the expected time of call, I was in a meeting and in just 10 mins, he denied to deliver it. I requested the executive of zomato that we will pick it up, but he didn't said anything about his location.

I connected with Gulab restaurant for the order, they said that the zomato executive not sent back to him.

On the other hand, zomato executive said he sent the order to restaurant back. Which was totally falsely statement.

I again connected zomato executive and informed about it. So he disconnected my call and never got back to me, not picked up yet.

I connected with chat server and the assigned person mentioned that they could not do.anything in this case.

I want to know if someone missed the call thenafter that where is the food gone? It's not with restaurant not with executive. Where is my food for which I have paid the money in advance.

I requested executive that I can pick my food where he is available or at restaurant. But the scenerio was different.

Now after the follow up of 3-4hours.

I want to get refund for the entire order. It was really a worsest experience.

I had ordered food yesterday. My order number is [protected]. There were five boxes that I ordered but I had recieved only 4boxes. Order was prepaid. I contacted delivery boy and he asked me to contact the restaurant. I contacted restaurant and they were not recieving my call. Yesterday they recieved my call and asked me to contact zomato. There is no contact details anywhere online to contact zomato. I want my refund right away else I will have to take this to the consumer court and will take every social network platform possible.

I have contacted restaurant on [protected] and they are ready to provide my refund when zomato contact them as per the process.

Kindly take the immediate action and get my refund back.

[protected]

About order [protected] i was not issued my refund. You say you can't refund because i cancelled the order i understand that but you should be charging an amount for the cancellation not the complete amount. I haven't received the food why should i pay the whole amount? And i cancelled the order in 1.30secs are you telling me the food was prepared in that 1minutes time? Ni matter how much i have to complaint i will i need my refund

Order number- [protected]
I had ordered cake as a gift for new yr to a friend. But the delivery boy bluntly said that they cant deliver order to the address mentioned and cancelled the order.
Zomato support I also not ready to refund the money stating that it was my mistake that I didnt mention proper address.
I had mentioned proper address. The screenshot of which I am attaching but they are not ready to deliver as their application took wrong navigation address.
I want my money 622Rs back. Zomato is just eating up money and not delivering to customers.

My Order from Easter Cravings didn't reach and they said it got delivered. My money was deducted, Rupees 742.86. My Order ID: [protected]

Please refund my money as soon as possible and stop the inconvenience that your organization and the restaurant have caused. I'm an unhappy customer today. I had called the restaurant they admitted they didn't deliver the food.

The order was placed at 8 pm, 31st December 2019, Zomato said they will deliver by 8.50 pm. When I called the restaurant they said it will at least take another half an hour. And after that when it was 10 o clock the order details showed that it was delivered.

This is the second time something like this happened and it makes me want to uninstall Zomato. If the order is accepted it should be delivered. Why do you accept it if you can't make the deliveries?

Please make a refund as soon as possible. I will keep filing complaints to as many authorities as I can until your organization does a refund.

-Prerona Mazumder.

I placed an order(Khalakhand) in zomoto on Dt:30/12/2019 with 242 rs order I'd: [protected], immediately I cancelled my order and ordered from another shop because same item available with 182 rs in zomato, after waiting for2 days, today I asked for refund amount via chat they told amount (rs 242) not possible to return, herewith attached order history and chat history.How can they Rob money easily from the customers?

I had received call on 11th Dec'19 from [protected] spoken to executive Vanshika, she had offered me flat 50% off on INR 1800 Gold membership and to get discount I was given promo code ANUP8043L. Post promo code I had to pay only INR 810.
I was surprised to see that after applying promo code there was no error but didn't give me discount at all. I was cheated by your executive in the name of Zomato, and I feel that Zomato is spoiling name in the market as such executive spreading cheating its customers.
I had received call again on 12th Dec from same executive Vanshika asking that I was able apply for gold membership, I had narrated the whole story to her but she promised to call back same, regret to inform you till date didn't receive any call.

I am not frequent user of zomato and felt this membership make me use zomato more than Swiggy hence applied for this looking at the attractive offer.

I want my money back after deducting INR 810 membership amount if you can't do this I don't want to continue with this membership and want full refund back

You may call on [protected] or [protected] or write back to me.

Above complaint was sent to [protected]@zomato.com but no reply. You guys are fooling in the name of Zomato which has such good name in the market. i want my money back or else this will go to different level.

Dear all:

Good evening. You just charged my credit card in dubai for another 80 derham for renewal without my consent.. I did not authorize this charge and i need you to refund the full amount and cancel my account.. How i can do that
Please email me the details.. My credit card ends with 00003
Name on card allam adnan alkowatli. My email is:
[protected]@hotmail.com
Thank you

Nizamabad customer care ajay unable to satisfy the customers.My order is not delivered to my address.delivery boy Hari went to mislocation and he unable to delivery back to my address.Mr. Ajay (customer care) unsuccessful in either deliver order to my location or cancle the order and refund my amount.The delivery address i have given is correct but delivery boy went to wrong address and i have complete details of it.

Hello sir,
I had ordered food from zomato via online mode of payment holding order no [protected] on 12 dec 2019 at 6:46 pm. After i placed the order the restaurant from where i ordered called upon me and said the ordered items aren't available and forced me to cancel them. Later on i zomato executive said me we will refund your all amount soon. But till date 31 december i haven't received my money back. They kept harassing me and ending chat when i tried to reach them.
Almost 7 times they said me to wait 24 hours till it's been almost a month. Recently i tried again but the executive misbehaved and didnt hear me and ended the sessions saying we didn't initiate the refund because you cancelled it. I reminded him it was zomatos fault that they showed me items which weren't available in restaurant. Without any apologizes or reply he needed the chat session saying nothing.
I want sir, you to take login action against the culprits and i want to sue them with compensation with over rs 5000.
They worked unprofessionally and harassed and misbehaved with me several times.
I hope you will take action towards it sir. Cause only the one who works hard day and night know the price of single rupee.

Yours sincerely
Humaiz bhat
Ph no. [protected]
Email :- [protected]@gmail.com

My order id is [protected] today we have booked order through zomato at 1.35 pm. for 12 Special Thali and Sweets from haldiram
The order is delivered very late i.e. at 3 pm.
As per your policy ordered delivery time is 45 min but in our case you have delivered the lunch in 85 min i.e. one hour and 25 minutes
Incident Date is 31/12/2019
Contact no.-[protected]

I made online order in zomato. After order was placed, money was debited. Then i called restaurant preparing food to cancel the order. Restaurant person said to cancel the order, you need to do at zomato website only, they cannot do it. I cancelled the order by opening a chat with them. Zomato customer service representative said they dont have calling facokity, they didnt give me email id or any other means to raise complaint. They just said they cannot refund the money. Now i have not got food and they are not returning money also.

I ordered a subway sandwich on 19 dec which was delivered to me with no aloo patty and cheese slice. I complained the zomato team for which they promised another sandwich but nothing was delivered. Till date i haven't got the refund. I have contacted them more than 15 times but still no refund. Totally disappointed with them. They gave me credits of rs 216 but expired it the same day. How i am responsible for this. I am very disappointed with this.