Zomato Complaints & Reviews

Dear sir i had given order on 17/11/2019 but your delivery boy has give mi rply food is not avible in hotel so imd i ll cancell my order but still i dont refund my money rs.163, then after which hotel i ll give order in that hotel thad hotel owner is deliverd mi same food what i order so your service is so bad & refund policy is so bad i ll request you to plz refund my money...

Hi. As a concerned user i want to notify you that today at 3:51am an incident took where where i was returning home from work. A zombie executive wearing a red zomato jacket on a grey n black slender bike verbally and almost physically abused my cab mate who was a female. A man was obviously drunk and was unnecessarily trying to cause a fight with the driver. He used disgusting slangs on us and unluckily i couldn't get the number plate. Address...

I have been repeatedly contacting zomato over 'chat service', email, instagram, and even calls to India to follow up on a simple request and query but unfortunately I have not received any valid response or understanding of the matter. I had a 'Gulf News' coupon of AED 100 off on zomato gold membership which I tried many times today to use and get the gold membership but unfortunately the payment didnt get processed. After multiple tries,...

Sir i am order from zomato at nov 11, 2019 at 12:31pm, and waiting for delivery an hour. After an hour new zam zam call me and tell that we are not deliver your food due to some reseon and then they decline my order. And after camplaining many time to zomato support and at till they not refund my money.
Please help me sir.
Txn id : [protected]
Payment using upi....

According to the contract act the menu offered by the restaurant is an invitation to an offer so in the same way zomato restaurant menu was an invitation to an offer so so after the invitation to an offer the buyer offers the restaurant to deliver and then if the restaurant accepts the offer there is a promise and consideration between both the parties and there is contract made if if any party violates the contract then aggrieved party compensate.br...

On 25 niv i have placed the order of cake from fat guy patisserie, jaipur. Delivery guy picked up and left for wrong address. When i called him he didn’t lift me call. After multiple times calling he lifted and told me that i reached destination which was wrong. I clearly mentioned the address but he went to wrong place and later they denied for delivery.
Now they are not refunding my money. This is so unprofessional. I seriously...

[protected] id. They have charged the whole amount and not ready to refund it back and saying in 12 mins the food was cooked and ready. Kindly refund money back and also charging delivery fee when i have not received the item why would i pay all this and for penalty how can u cut the whole cost of the order i want my refund back.pathetic executives no manners to talk...i want refund back urgently.they are fooling customers charging whole money...

I have ordered food from crispy hub musherabd azampura yesterday night, i am member of zomato gold, when i ordering i have unlocked the gold member offer and ordered, however i have not received the offer instead of one + one free i have received only one, even though that one quantity and quality is not good and not satisfied with zomato offer what is the use of being a member this is the second time i am facing the issue last time also...

I have my job at kolkata and living away from my family, I have been regular customer of zomato with spendings in thousands each month
I had ordered for my dinner but by mistake did order at a far off location for which I drove around 4 km as Zomato did not help me
When I reached there I called zomato delivery boy so as to inquire where he was he told me to come at other place and as I refused he marked my order as delivered...

I booked a pizza from oyalo karur but after one hrs i received a message my order has been cancelled if they don't have that much facility why are doing this. You see this at 8.21 pm they don't have delivery boy than when they will. This is the actually dinner time means according to the delivery boy we have to order our dinner at 6.00pm than will do needful. I am not requesting you any thing i giving you a shout full suggestion to do bushiness...

I had ordered something from my zomato app in darbhanga. Somehow, may be because of server error, the same thing got reordered thrice. I was not knowing the same. The restaurant people called to inform me about it. And also told me to cancel the order from my side. I was not knowing that zomato is a thug company and will deduct all my amount. Now when i m writing in mail to the support team of zomato they are telling that their policy says...

Dear sir,

I order pizza & burger in zomoto against order id [protected] dated 24.11.2019 & i prepaid the amount of 523/rs through upi app, eventhough i have given the correct adress, the delivery fellow has gone to wrong adress and spoken very rudely and i told the nearest land mark of the address & he to i dont know this adress the navigation is showing different adress, for this kind of mistakes what the hell i...

On Oct 28, I placed a prepaid order (order id: [protected]) with Silver Coin Restaurant. The restaurant cancelled one item from the order and despite my insistence of having the money credited back into my bank account, the Zomato executive on chat chose to offer me a promo code. Two days later, on Oct 30, my OnePlus phone was stolen (I have an FIR, which I can share) and I don't know if the person who stole my phone deleted my Zomato account....

I had place an order (Pre-paid) through zomato. Firstly zomato and the concerned resturant (Bikanervala) accepted the order to deliver within 30 mins. Latter they have changed it to 90 mins for which as per the advice of delivery boy and zomat customer care executive i had cancelled the order.

Order no - [protected] dated 08-11-19 at 11.07 am. Amount - rs 1809

The refund not yet been received by the concerned....

I paid money two time for single order. After online paid, zomato customer care called and said that your payment was cancelled. Please take as COD, within four working day you will get your online money back. Because of zomato brand we agreed and proceeded. Almost 16 days also I not received my money back. Now in chat they are telling that. your online payment was not cancelled....

Hi,
I ordered food on 19th november, 2019 evening (Order id: [protected] order amount: rs. 625/-), waited for long but didn't receive any. Later i received an sms from zomato saying since i wasn't available to take the delivery, the order was declined and also as this is non-refundable order, no refund is applicable.
I contacted the delivery man, which was connected to merchant shop and they said they didn't receive return of...

This is to inform you that on 23/11/2019 by mistake i placed an order having order id [protected] & paid rs. 222/- via paytm even i cancelled the order within 2 minutes but didn't get any refund for the same as your one of your executive is saying, "we would like to inform you that according to new policies of zomato if the order gets cancelled after acceptance by the restaurant, a cancellation charge is levied as the food is prepared/dispatched."br...

Hello,

The order number [protected] was rejected by orbis restaurant on 12 november. Till now i have not received the refund amount.

My money is stuck. And it has been 13 days now and the amount is still not credited to my account.

Please do the refund as soon as possible.

Order no : [protected]
Rrn no :[protected]

Thanks & regards,
Nilanjana...

I live in bathinda punjab i ordered from vdesi kitchen and cafe near gt road i ordered at 8 pm from my laptop as i usually do but order didn’t came till 8 40 pm so i checked my messages of my phone with my registered mobile number there i came to know that the payment is done but order is not confirmed my 391 rupees are wasted the order was 2 onion kulcha with chana and 2 lacha paratha with dal makhani later i ordered the same food from...

I ordered food from zomato on november 15, 2019 for rs.372 from ayyanar chappathi kadai, sivakasi. I tried doing payment on card but failed. Then i paid by cash on delivery. But my bank account has been wrongly debited. As of nov 22, i havent received rs.372. So i want my money back. I am attaching the invoice.
Name:swasthika
Phone number reg with zomato:[protected]
E-mail id:[protected]@gmail.com...