Zomato Complaints & Reviews

I ordered two ice creams from giani's in gurugram sector 23 on 23rd december 2019, monday. The amount of 205.96 rupees was deducted from my bank account but my order was not placed. And now when i contacted customer care regarding my issue they did not statisfy me with an apt reply about when my money will be refunded. I want my money and back anyhow.

Hello,
I have ordered a pizza half an hour ago from la pino's pizza jabalpur,
First of all i have ordered from a place which was rated with 4*
Secondly i have recieved one giant slice pizza which was not earlier mentioned when i selected,
Third thing, that giant slice cost me 150 rs over that i added extra cheese to it and even which was not cooked properly
I had to throw that whole pizza in dustbin without taking a single bite
I claim my refund and need dis action asap because it was all waste of money, i need my recent zomato order refund asap coz i trust zomato,

I ordered a tandoori food item in briyani factory ([protected]), but hasn't been delivered.. I had a conversation with the agent and he told me that, his bike got punctured and can't be delivered. But the payment was made at the time of ordered..

Please esclate the issue to higher management and reslove the issue asap.

Contact details :
Email : [protected]@gmail.com
Mobile no.. : [protected]/[protected]

Regards,
Chandrasekhar

My order took 1 hour and then zomato tells they gave to wrong delivery guy. Told me to reorder and sort out with the new delivery guy. Mistake was theirs and telling me to sort out. I have wasted 1 hour waiting for the food and now can't get anything due to late hours. They were asking me to reorder and talk to their delivery guy and get it resolved. I am a gold member of their company and paying extra for the benefits. They are not showing any considerations and looting us.

Dear team, yesterday i had ordered by mistake on zomato and without reading chat i had cancelled and in the chat zomato has mentioned about non refund. It is my hard earned money and order was placed by mistake still zomato didn't refunded my money. I had requested for food if refund is not possible even i had said i will collect food from hotel still zomato declined. I request you to please help me with refund of my hard earned 207 rs.

Dear sir/madam,

No person (Delivery boy) was not come to this address as ac 169, street no 47, new town, kolkata along with food as per my order ([protected]). The boy gone to another address/location which as directed by zomato gps that was wrong address/location as well as zomato cancel the order for that reason, this is not my fault.

Tomarrow night we were sleeping without food.

Now zomato do not want to refund the amount as i paid through credit card.

Now i claim as rs. 10000 against fraud and harassment.

I had ordered mutton from kasturi restaurant. The mutton they served me was stale and smelt fowl. I was charged inr 196 for the mutton. When i raised an issue in customer care. They refused to refund me my money. I want a refund. Can you please help me. My order number is [protected]. I had paid using debit card. The order was placed on 19th december 2019. I was conned. They served me stale and smelly mutton and charged me with inr 196 rupees. When i complained about it to the zomato customer care they refused to return me money saying they are sorry. Merely being sorry isn't enough. They have to return money to their customers for bad quality food. Please help me seek justice.

Hello

I have ordered 1 tandoori baked chicken tikka and 1 chicken majestic on 19 dec 2019 at 12:23 pm, hours passed but i didn't received my order so i called the valet person "he said the location is too far so he put cancellation request to zomato for delivering the item, he didn't informed me unless i called him and he was saying that there is a delay in accepting the cancellation from zomato. Later around 1.30 pm i mailed zomato regarding this query but till now i didn't received any update from them. But at 2:56 pm i got a mail that item delivered successfully, then i called the zamota valet again and asked that person regarding this and he said the he didn't even pick the order itself. And one more thing i have made the payment through online and the valet person said that"for him it is showing as cash on delivery".
Since from the past two days i was repeatedly mailing them but till now there is no update from their side.

I have ordered veg paneer biryani but i got chicken biryani i am pure veg basically from my birth i am lingayath never tasted the nin veg food and never touched but yesterday by miss i touched and i tasted i am feeling like anything i need to raise the issue as it was the first time in myblife being religious.
Restaurant name indian food 23 7th cross 2nd main ns palya main road btm
[protected] order id [protected]
My number [protected]
I even informed him he was also sorry for that even i have all the proofs for the order and the chat withbhim

I did'nt get any phone call from valet then one text message came from zomato that you valet is waiting outside the door then after reading this i went outside then i asked valet that there is any order from kunal and then he said no and then he start his bike and gone.
Then i got text that my order get cancelled.
It's not my fault i did'nt get any phone call from valet.
And when asked valet that there is any order from kunal then why he refused it

I did order from zomato few days ago. And they canciled my zomato and their executive guarenteed me that my money will be back to my account within 24hrs but they didnt refund my money even after 7 working days. Can you please them why they are not goving my money back. My id number for refund is
Id-[protected]. Please help me get my money back. Thank you

Order id : [protected]

The order from rishita restaurant was for chicken biryani combo which included a biryani, a coke and 3 chicken pieces.

The chicken pieces were missing and hence i want a full refund for my order.

Zomato replied saying they will contact the restaurant but they are equally responsible for the faulty order.

Kindly refund me my money and help me bring zomato to justice.

I have placed order number [protected]
using zomato app from hsr McDonald's.and my order was not delivered completely with coke missing .when I called their customer support they said they can refund RS 50 as token ...it's not token ...you guys should refund money for spoiling food experience . The number of restaurant is not valid . Their delivery guy verified he didn't deliver coke and still the chat support didn't do anything to help me refund my money .how fair is it That you charge customer but miss their iteams still don't agree to refund the money . What kind of Monopoly is that .you have Charged delivery fees and tax ... Your delivery boy didn't verify the order before picking it up, the number of restaurant you provided is not valid and u are cheating ppl and spoiling one thing of the basic that is food experience .

Hello sir /mam,
I have ordered the birthday cake on 15 december 2019 from zomato. This cake was meant for important occasion and what i have received is a damaged cake for which i don't know who is responsible. And on the contrary i am being offered a discount of 75% on next order. What about this order is this just a simple waste of money. Or should i prefer saying it an organized looting business. Then i have sent a mail regarding refund. But no refund till now instead this see what they have replied. I have just attached the images of damaged cake & screenshot of reply from zomato.

With regards
Abhishek masih
[protected]
Bilaspur 495001
(C. G)

Hi

This is in regards to my order number [protected] placed yesterday at 10:30 pm. At around 11:30 pm i received a call from zomato rider support informing me that my order cannot be delivered because the delivery boys bike got punctured. We asked him to connect us to the rider and he did. The rider told us stories about his bike getting punctured. Now why i call it stories is because several times when i order late night, riders bikes get punctured so it's either a ghost that's doing it at faridabad or riders are big time cheaters.
The rider support person hung up the call on our face and while we were discussing about going all the way to the rider and collecting our order, we were informed by the rider that our order is canceled. I can't believe zomato can have such inhuman ppl working there. Instead of trying there best on getting the food delivery, they canceled our order that to at that point of time when its really difficult to order from another restaurant. They didn't even feel guilty that we couldn't get our food even after waiting for more than an hour.
We were told that the amount that we paid will get refunded but what about the fact that we are going to sleep hungry? What about the time wasted waiting for food? Isn't zomato responsible for compensation for that? We kept fight for this with the rider support and customer care executives asking them to compensate for that as well but they kept denying. I can't believe people can be so bad.
Zomato and there riders are cheating big time. They do this punctured drama for there last order so that the order gets canceled and they can take our orders to there home.

I given a complaint regarding the quality of the food and it is just to inform to improve the quality and the are missing the items that i have ordered. Because of that i notified to zomato and now they have disabled my account from ordering online food and disrespecting the consumer complaints that i have given to them. I need my access to order food online from zomato. As i give complaint against quality of food they made my account disabled.

I order from a resutrent. By mistake i put wrong location. So delivery boy called me. I said him that wait there i will come to take the order. As i reached that place i not picked my calles untill the order get cancelled. As order get cancel he picked call and said sir your order is cancelled. I have charged that money and food also. Zomoto said sir we can't help you in this case

I have order but due to technical issue the order got cancelled but my money got deducted from my account on dec 3rd. Till the date amonut i did not get. Here my resolve whom should i contact for the bank or any customer care number from zomato if please provide. I requesting team to look for the issue and resolving this asap.
Contact no:[protected]

Due to arrival of guests at home in Mathura, I had ordered certain food items from Chocolate room on Zomato app. The courier boy called from mid way and i gsve him location directions, though his voice was much clear. Then he called me several times and I told him that your device is faulty, call from other phone. He did not heed, neither searched my home, though he was somewhere in my neighbourhood as I understood. I even sent my guests to locate him but he went back in a haste without informing me. I tried his number many times but he made his phone like that and I was talking and he was not responding. I think I made a mistake by telling him that I was in Agra when he had called from midway. Possibly he did not arrive at the location. Zomato informed me that my order was cancelled due to non-availability of mine over phone. This was simply ridiculous and I cannot explain how much anger I have for that cheat delivery boy (as per details from Faridabad). Since my order was prepaid, he could do such mischief. If I was unapproachable then my phone records can be checked. How many times I attented his call and called him from my side. Now, after this cheating company executive is telling that they cannot refund my money. Why? Where is my fault? Is the delivery boy of company a duffer who is not able to see pre-saved location on map before the order was booked. I just not need refund, but also a stern action against such frauds so that others do not suffer at their hand. My family waited for so long for the food items and then issue of refund due to non-delivery.

I order an order today vide order id: order ID- [protected].

I have mentioned my address at which i did not received my order delivered.

Zomato employee said me that he can not come to deliver my order as my order is incorrect but I mentioned my correct address. Zomato bill also include my correct address but still my order not received.

I tried to contact Zomato employee where Mr. Siddharth assured me that my amount will be refunded to me completely but i received mail from Amit Naudiyal denying to refund my money.

I have screenshot of chat with Mr. Siddharth and I also have bill of Zomato reflecting my correct address therein.

concerned person mob. who was also involved in zomato: [protected] [protected]

My mob. No. [protected]

my email: raju.[protected]@gmail.com