Zomato Complaints & Reviews

Zomato delivered an open seal food packet. As the food packet was open there was a possibility of contamination that's why i didn't eat that food and reported this to zomato customer care. I paid money to zomato for a sealed and hygienic food but zomato failed to deliver the service for what i am paying but zomato is not giving refund for that order.

I have ordered pasta from driven cafe, i have done payment through google pay, but delivery boy after giving me the parcel he asked me to pay through cod, that he didn’t received any status of payment.
I have paid through cod and google pay
So please refund my money it’s been 20days
How shame on you bloody zomato
Refund it by today, serious warning.
If not i will raise police complaint for sure
How shame on you zomato, don’t you have common sense. Why are you playing with customers money.
This will get viral in instagram and i will forward it to swiggy in twitter mind it 👈🏻

I had ordered from this restuarant listed on zomato and had a offer "diwali" going today... Just because they had offer doesn't mean they will fool customer and serve anything up to there wish in any size and quality... I had given a simple order of dal tadka, palak paneer and pratha's... No mini meal no happy meal no thali... But what i received was shocking!! A yogurt cup size dal and veg... It was pure cheating! I had paid for a full size meal and zomato is not compensating for my loss... There are certain sets of standards for restaurants in india... Not one cheats for pea size quantity... This was most ridiculous food delivery i have ever received... If they don't wish to serve customers in offers then atleast not cheat them by such drastic quantity issue... Rahul bose filed case against 5star... Resturants who cheats and misleads customers need to be complaint about... I want compensation for my loss and mental agony...

Sir i terminate by my area zomato office they say u are terminate by delhi office bt i cant receive any terminated letter or massage why sir... My fault is just i am placing a order by zomato app and eat.. Sir my area branch directly terminate plz sir plz rejoin me i promise after rejoin i am not placing any order... One man from my home to do job sir they directly terminate me... Mere ghr me khane ke lale ho gaye hai sir plz mai aap se haat jodke request krta hu sir plz muzhe rejoin krlo... My user id:- [protected]

Yesterday i’ve ordered some food from singla dwarka sector-9 through zomato.
Rider came for the delivery, i’ve missed some of his calls because my phone was in another room and he cancelled my order.

Now zomato is saying that customer was non responsive so you won’t get the amount back.

I didn’t get my food and now i won’t get my money back.

Rider came at my location and he was standing at ground floor but still he didn’t rang the door bell i don’t know why.

Hello Zomato,
Are you still processing my refund for my Order Number: [protected]. It's been over 10 days and looks like nobody is there to respond? I am already fed up of following with your customer care. Your customer care themselves admitted that it's a mistake of your driver. I was promised a refund in 24 hours. Still nothing actually moved...

Order # [protected].
Amount to be refunded Rs376.
Placed an order and made the payment online. The restaurant later cancelled the order and Zomato assured me that the amount would be refunded.
I initially contacted Zomato on chat support and they assured me the amount would be refunded in 48 hrs.
However, it's been over a week and Zomato has simply chosen to ignore the emails I've sent them asking for an update on the refund.

I had ordered and veg xinger whooper burger from zomato from the restaurant named fries 4 u
But i received a non - veg burger.

After complaining about it to zomato i have received a reply that this burger is available only in non veg variant which is wrong. I have screenshots of the menu showing xinger burger as veg burger and also have a screenshot where they have said that this is available only in non veg variant....

Day before yesterday i placed an order from zomato from wrappers but my food contained foreign particle, it contained some broken hair and when i placed a complaint on your platform none of your customer service replied. For that i have send the pictures and i am still waiting for your reply. This kind of services isn't acceptable from zomato and i am going to file i complaint in consumer court if you aren't going to help me

I am serious harassed by zomato team... They are not giving my money. I ordered food on zomat... Food not came... Money not refund... Atleast they are responding very rude... Please close this fraud app... I was harrassed by zomato... I need to apply harrassment cases on zomato... Still my money not came... Why government is not taking any action on this money collecting app, this is like cheating customers

I ordered 2 items - 1 pasta and 1 cheese fries. Order i'd: [protected].

I found an insect in the food. Immediately went to vomit out all i had eaten since morning. Then connected to zomato executive on chat. I wanted a full refund of my order. The executive denied it.

I was told - there is a bug found in one item so it is not possible that there will be a bug in other item also. So we can only compensate for one item!

Is zomato's sense of hygiene and basic common sense missing?

I explained to the executive that i cannot eat anything from the order, so why should i pay for it? Also called the restaurant on the same - they accepted, apologised and willing to refund entire amount. I informed zomato executive that the restaurant has no issues in full refund, then what is zomato's problem with it?

He insisted i need to share a pic showing another insect in the other item to prove there is an issue. And continued to decline a full refund. He offered some amount as 'promo' — that's clearly not right, is it? No rational human being would accept anything less than a full refund. This is an issue affecting basic health standards and zomato is indirectly suggesting i should accept the second item and consume it - food cooked in an unhygienic restaurant kitchen - because an actual second insect was not found in it!

No refund initiated yet by zomato in the case.
(Sent a pic of the insect to zomato too!)

From yesterday 19th till today 20th oct i placed two orders. Both of them not delivered and keep me waiting for more than 2hrs. When i called the valet, he said my order got placed to some other valet but on my order tracking screen this valet number was showing. When i told him to get in touch with company and provide update then he told me to provide live location via whats app so that he can deliver the food. What kind of cheat is this, previously he said he do not have my order now he is ready to deliver my food or refund. And when i reported this to customer care
Customer care did not take any action on this. And order got cancelled and no money has been refunded yet. This is second consecutive issue and for any of the issue they did not refund my order nor compensate anything.

Food not delivered. Even not able to contact customer care executive. There is no proper service. We have been waited for 2hr but no response.
We have given food order using zomato application. The restaurant accepted the request and one zomato valet also assigned. But since we have been waited 2hr. Not got food delivered hence, called to restaurant to check the status of my order. They confirmed it's picked up by zomato guy. But when we called to deliver boy he denies it. After that we are trying to reach zomato customer service but no one responds. It's very dissatisfied and disappointed ever received from zomato. Earlier chat service also working fine but this time that also not working. Please return our money as it was high amount paid for food.

I had ordered food from chef alladin, garia, kolkata. My payment to zomato was successful through paytm showing paid 125.18 to zomato. But order was not placed. I contacted the restaurant and they verified that no order was placed. Order no.-[protected].
Right now i demand money refund.
I need to advise my friends and others to uninstall this app and instead use other better food apps until and unless i get a refund.

Hi, i ordered food from zomato from restaurant la pinoz on 17 october at 8:23 pm order no: [protected], and i waited for like 1 and half hour then i got the delivery boy’s number and he left restaurant at 9:30 and i called him and ask to deliver it quickly because it’s already 9:30 and after that he didn’t picked up call and after some time his phone got switched off, i didn’t get to contact him, till 3am zomato showed 15 mins away and in morning i checked they said food is delivered but i didn’t get food and i already had paid for the order. This is not acceptable, i even mailed support system but no reply. What can i do now, my money time all got wasted. Many times zomato deliver food cold as ice, many times in bad conditions and they dont even provide contractor whom we can ask or contact about our problem and dont even reply on mail.

I had placed an order via zomato on 01/10/2019 but the food was not delivered and i had made the payment online. I was refused a promo code for a fresh order when i was clearly entitled to and they denied me a replacement order. They had also promised me a "refund" of the amount that i had paid. I have the screenshots to back my claims. I was not provided the refund and instead, they have credited the amount to my zomato app. I am so unhappy with the customer service that i do not wish to place any further orders and i want my money back. This is pure bullying from the online service. I have already complained a week ago but received no resolution

Hi
They have charged me and they just notified in the app which was not visible and they have charged me and not refunded anything. They said that they tried contacting me. They lied to me that they have called me. I was unresponsive... They have cancelled the order and took the food for themselves i have been trying to communicate with the zomato.. They have not responded to anything

Hi team,

This is to keep you informed that on 15-oct i have purchased food from "the messy door" after 20 min i have received call back from this number — [protected] from restaurant and the person has told me to cancel the food as due to electricity issue they are to process my order... Then i have cancelled order. I am attaching the screen shot of my chats with your executive he has told me that i will get the refund in 24 to 48 hours but till now i haven't received my refund.

Note:-i want call from team leader on this number -[protected]

Regards,
Chander
[protected]

I have placed an order with gherlin cafe and patiisser, amount is deducted from my account and the order is not placed. When tries to communicate zomoto executive through chat,, there is no facility to communicate with you.. And u simply eating my amount unethically, it happened with previous order also, i placed an order with subbaiahhotel, they sent me wrong item, but guyz damn unbother to care about this issue no one will be right away to look inyo this issue and will take 24 to 48 hours.. Now im done with zomoto uninstalling your app and

My account has been auto blocked by zomato app and now it is not unblocking for online ordering.
I talked to the customer service but they are not resolving my issue
I have purchased zomato gold but now cannot use it for online ordering.
I want to use gold for order.
Please unblock my account
Account ID is
[protected]@gmail.com

Please do it asap