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Zomato Customer Care
Zomato Media Pvt. Ltd.
Customer satisfaction rating: 11%
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4355
COMPLAINTS

Zomato Customer Care

Zomato Media Pvt. Ltd.

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Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1652
down
752
up
940
down
416
up
904
down
417

Additional info

United States
+1 844 896 6286 

United Kindgom

+44 20 3095 4951

Australia

+61 450 266 295

South Africa

+27 871 352 196 


Key Executives

Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director

Mr. Pankaj Chaddah
Co-Founder and Director

Ms. Surobhi Das
Chief Operating Officer

Mr. Gunjan Patidar
Chief Technocrat



View More Information...

Customer satisfaction rating
11%
Complaints
4355
Pending
0
Resolved
465
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Zomato Complaints & Reviews

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Zomato — order not delivered, no refund, poor customer service, [Resolved]

 Vineela Mudili
I did not receive my order (Order no-[protected]). The delivery person ones says he has delivered it in first floor and then...
Complaint category Food

Zomato — amount deducted from my debit card but order not delivered [Resolved]

 Swapnil .johri
Hi,
I placed an order on friday night (13/4/18) around 9:45pm online to handi junction (Noida). After applying promo...
Complaint comments  Comments  (1)Complaint category Food

 Thinkingg Positivee
Sir we order zambo biryani pack... On 12-04-18 night
But payment was city from my account -360
What can we do??? How gain my balance
Please give me answer... Sir/madam
Otherwise contact me..
[protected]... Plase

Complaint Status


[Apr 13, 2018] Zomato customer support has been notified about the posted complaint.
Updated by Thinkingg Positivee Apr 13, 2018
See the screenshot s. ... please reply to ussss

Verified Support
Zomato Customer Care's response Apr 16, 2018
Dear Sir,

The complainant's amount went through a payment gateway failure . The same has been informed to the complainant that the refund will be reflected in 6 to 7 working days.
Complaint comments  Add a commentComplaint category Fast Food Restaurants

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    [Resolved]

     Srikant Meher
    Through zomato app, i placed my order to deliver food at 10.53 pm on wednesday. The estimated time shown to me was 11. 35 pm. My payment was also done. But they didn't deliver my food. I tried to contact the customer center but they wouldn't respond neither via chat nor via call. They simply looted my money! Kindly take action.
    Order no - [protected]
    Complaint marked as Resolved 2018-05-17 11:16:42

    Complaint Status


    [Apr 12, 2018] customer support has been notified about the posted complaint.
    Verified Support
    Zomato Customer Care's response Apr 16, 2018
    Dear Sir,

    Upon receipt of the complaint, Zomato reached out to the complainant and apologised for the unpleasant experience. We have assured that a proper feedback will be given to the concerned department. As a token of apology, Zomato has refunded the order value to the complainant and also transferred credits to the complainants Zomato wallet account.
    Complaint comments  Add a commentComplaint category Clubs, Bars, Restaurants

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       Buddolu Sowmya
      I have booked a zomato order and done payment through net banking and my details is abhishek and mobile number is [protected] payment from bank has been dedicated but my order isn't booked and i don't get any update about my order what i have to do now the order is from city pride restaurant located in manikonda order isn't updated and i got the sms through my bank regarding payment dedication


      order
      Complaint comments  Add a commentComplaint category Restaurants & Bars

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         Siddartha M
        We have ordered for food thriugh zomoato at 8.52 on 10th april 2018 through cell no [protected]. But it was delivered at third party and msg came to cell no that the food was delivered. On enquiry with customer care of zomato and mr. Lavender singh was answered and he replied that the restaurant people was gn wrong cell no and it was delivered at 3rd party. I requested to delete the restaurant from zomato and areangenfir supply for food as it is hard time at 10.20 pm. Still my conversation with him he has not gn proper response and asked me to gv separate order. I also asked him to t. V. Me compensation in iieu of difficulty caused by them and we have to sleep without food as it is hard time and no restaurant will open. But no proper response from zomato. I grading no star. Take action against zomato for causing mental torture and caus ed to sleep without food. Take stringent action in the matter
        Complaint comments  Add a commentComplaint category Food

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          Zomato — online restaurant prepaid order not delivered/ app says it has been delivered

           Sajjad Naqvi
          Ordered food from amenia restaurant (Prepaid), the app is showing that the order has been delivered but i did not receive...
          Complaint comments  Comments  (1)Complaint category Fast Food Restaurants

           Tathagat Raj
          I placed an order from your app at 9:36 pm for food. I placed the order and the amount got deducted from my account. After three hours you refused delivery as well as refused to provide escalation matrix details. Your delivery option abused me when called. When contacted customer service your never replied. What kind of fraud app is this?? No chat support. No customer care. You are doing criminal conspiracy to fraud money. What kind of pathetic service and support. I will see you in consumer forum. Neve in my life i will order from zomato or suggest anyone to use this app.# deletethugzomato.
          Complaint comments  Add a commentComplaint category Unauthorized charges

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            Zomato — order not received and money deducted and zomato has not refunded my money

             shankarvivek9
            Dear Team,

            I have order a food item and having order id- Order ID:[protected] on 7th Apr 2018 at 2.04 AM.
            Complaint category Food

            Zomato — orders not delivered but charged for them

             Mohsin Sait
            I placed an order through the zomato app on the 16th of march and paid online, waited for an hour and informed customer support...
            Complaint category Food

             zubair_mjcet
            I placed an order on zomato on 7 appr 2018, they accepted the order and its status showing in kitchen but as the time say 35 min completed but i didnot receive any order or my call gets answered. I made a complaint through chat but no response. So i want a strict actionshould be taken against them as we had to sleep empty stomach as no food prepared or no restaurant accept order at 12pm.
            Complaint comments  Add a commentComplaint category Food

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               Mrunal Kharwandikar
              This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating and at the end of one hour had achieved nothing. The agent said they were unable to contact the resto. So, I called the resto again and they said that they had prepared the correct order. They asked me to keep in contact with the resto. In the end, the result was that I ended up threatening the chat agent about an escalation about the issue and they replied saying 'sure'.

              This isn't the first time and I know for a fact this won't be the last time
              Complaint comments  Add a commentComplaint category Food

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                 Premdeepak Hulagbali
                Zomato Order number [protected]
                18 Mar 2018, 8:51 PM

                Zeta transaction details from there support team on email.
                amount of ₹ 281.92 was successful & the amount was settled to the merchant with
                ARN : 30001080788077205112315
                Approval code: 97016
                It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit. Chat support is. Proving false information. 7 emails has been send since 18 March not single response.


                no refund for failed transaction
                no refund for failed transaction
                no refund for failed transaction
                no refund for failed transaction
                no refund for failed transaction
                no refund for failed transaction
                Order confirmation at 7.49pm.despite follow up not delivered even after 2hours .Followed with you n vendor but was cancelled. Why customer not cared.what penalty to vendor.who will recommended you n innerchef.Take up with him. VIJAY MALHOTRA ph.[protected].waiting for response.
                Complaint comments  Add a commentComplaint category Products & Services

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                  Zomato — order not received

                   rohanvkadam
                  Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year...
                  Complaint category Food

                  Zomato — zomato has wrong information for advertisement

                   zomatoisafraud
                  Zomato has the wrong information about a restaurant. The info is 10myears old.. Zomato has no way of communicating with them......
                  Complaint category Restaurants & Bars

                   Faisal Kapadia
                  Hi,
                  I ordered meal on zomato from arabian tawa, jogeshwari west, mumbai. The quality of food was so pathetic. There was so much salt in mutton baida roti. Firstly the orde was not on time and then this bad quality food. Why do zomato promote such street side restaurants when they can’t deliver good quality of food. Please revert on this and compensate. What is zomato doing about it??

                  You can reach me at [protected]
                  Complaint comments  Add a commentComplaint category Food

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                     Aakanksha Khanna
                    This zomato company is totally into fraud. They give schemes through online payment. Well i ordered my dinner around 9 and after 30 minz i get the information that my order has been delivered, where as i haven't received my order. When i tried contacting the customer care, they were giving false hopes stating that they wil deliver the food in 10 minz. I still waited but till 10 no response. When i contact them again, they were like sorry mam order cancel and all other stuff. Now you guys tell me at night 10 where shall i order my food and which restaurant opens at 10. Please zomato if you need money for employees ask for donations, kindly don't do such frauds. They have siad me to wait for 7 working days but i know everyone says the same thing but never gets their money back. Please and stop giving those credits. If you really want to give something please be honest with your customers. And there's no official complain register or site for you zomato. How unprofessional..!! Good luck with your company. Please do something about it and be professional.
                    Complaint comments  Add a commentComplaint category Restaurants & Bars

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                      Zomato — no order placed and amount get deducted from card.

                       RUSHALI VERMA
                      Hi,

                      I am rushali this side,

                      I have placed an order from zomato of pizza hut and there was...
                      Complaint comments  Comments  (3)Complaint category Credit Cards

                       meets23
                      Food orders on zomato today by 9:30 pm and the restaurant has handed over the order for delivery to zomato guy by 10:00 pm but the food was not deleiverd even till 11:30 pm. After we contacted the through live chat they are communicating that they have cancelled the order without giving any reasons. Cancellation is not intimated to us until we called back and their cancellation team is giving false allegation s against yhe restaurant that they have cancelled the order. On our response that the restaurant has confirmed the handover of the parcel they changed the reason to non servicable area. Both are pure lie since i ordered from the same restaurant yesterday and they have delivered it. I hav e ordered food for my kid and waiting for 2 hrs without any communication. This is pathetic and they just say pls convey your feedback in live chat and not following any escalation matrix even after repeated request and have just initiated refund of the payment.
                      My kid has to go to sleep hungry as they have cancelled the order after 11:30 and no restaurants are opened and they denied to arrange for any alternate order as well. This is really a pathetic service and looting the customers. Rigid action need to be taken against them and i need a compensation for this agony suffered due to zomato. My order number is [protected].
                      Complaint comments  Add a commentComplaint category Food

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                        Zomato — theft by zomato delivery guy

                         dr.samringhani
                        I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did...
                        Complaint category Food

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