Zomato Complaints & Reviews

This is regarding an order placed on Zomato on October 1 2019 at 11.56 pm for 197 rupees. The bill was prepaid via PayTm. The order no. Was [protected] and it was from Neelam Restaurant in Kanpur. I had to cancel the order due to some issue and Zomato refused to give me any refund at all and also has now removed my COD option. I cancelled the order immediately after ordering the food which means that by that time the order had neither been...

I ordered a waffle with additional toppings of banana and whipped cream. They delivered a plain incorrect waffle to me with no toppings at all. When i started chatting with their delivery executive and asked them to take the incorrect order back as i will not be eating the wrong order and provide me with my correct order he straight away refused and said all he can do is give me a "promo code" of inr 30. I do not want any promo codes. I do...

My order was cancelled on 21st separate 2019, but money not refunded. I followed with support team twice, they said this case is escalated, but no update yet. Can you please look into this on priority.

Below are the details

Your order [id: 7h6yz4] of rs.616.0 has been cancelled as we are currently not serving in your locality. We have reversed your payment & we sincerely apologise for this mishap. Please contact...

Hello sir/ mam,
I just tried to order food from zomato in a restaurant named “ eat. Fit”. I placed an order for rs.226. I opted for online payment. The money has been deducted from mu account and i received the message too. But the order has not been confirmed and was not placed. I have sent them a mail to refund my money. There is no proper customer care number. Please do the needfull. Thank you....

I recently order from a restaurant named indian tadka in hadapsar, pune. The restaurant said one item out of two is not available. I said to cancel the one item and refund me back to which they said that will be done from zomato not from us. We will deliver you the said one item. I said fine. Before even getting the food delivered i contacted support team by mailing them the query to which i didn't receive any response. After that again after...

Hi team
Today i have placed an order from zomato order no - [protected] for my friend in pune, hinjewadi area.
I have added the correct address and pincode. Waiting after 45 min i got a call from the zomato delivery person name "angad".
He informed that he cannot deliver bcoz the pincode showing in map is 10 km away from the delivery location.
I rechecked with the pin code and it was showing 3 km away. The person...

I got call from zomato delivery person to cancel the order from my end and he will pay me the amount.
By doing this, company will not get to know about willingly declining the order by zomato's delivery person. Zomato delivery person also told me that my food is prepared and is getting cold as he will not come to my location.
And now automatically zomato has cancelled my order. Order amount was rs.136 and zomato us just refunding...

I have been blocked by zomato since the past 2 months. I haven't recieved any e-mail regarding this nor have i been intimated via the application directly. I fail to understand where and how i was eligible for not being able to place an order when i have time and again been very polite and courteous towards their employees, especially during the times my order was incomplete or sometimes wrong too!...

I raised this issue with zomato but did not receive response from them.

I had ordered food from a restaurant called as punjabi nawabi sometime ago (Order number: [protected]) and some of the items were missing in the order.

We ordered punjabi nawabi thali which includes one chicken starter and one chicken curry. Instead of this they gave 2 chicken curries. This also included one sweet item which was missing, instead...

I ordered on zomato app from a prominent restaurant. I received an order which is not vegetarian. I tried reaching out to customer care dropped a number of mails. I have written 25 odd mails and i did not hear it from them. All i can tell is they can feel they can get over with what they do. Zomato is robbing people, might not be all of them. But a significant amount of them. I hope the gravity of the situation is serious. Please help me....

Hai,
I have given one order today. It's accepted and your rider called and i told him the way and exact place.
I waited for 1 hour i didn't get any thing. I contacted your team through chat. I got reply like this "you didn't respond to my calls. We waited for 30 minutes. So we cancelled your order. We can't refund also".
Here is my question :
I didn't get any call from you and i am at the same location. Did he...

My order id is [protected] and i placed order for 5 items as part of order id: [protected] from pizza hut. Zomato delivered 4 items and they didn't deliver "tandoori paneer" pizza which had a price tag of inr-299.

On chatting with customer executive, he asked me to attach the scanned photos of the items received. I shared all the photos with them. He told that amount will be credited in zomato wallet. But i didn't get anything....

My order was been cancelled as restaurant had not get order in their device due to system failure on 29.09.19 and refund was auto initiated and said refund was also confirmed by zomato over chatting as enclosed for ready refn.
But said refund not yet received after one week which was supposed to be refunded by 24 to 48 hr w. E. F. 29.09.19 as per commitment made by zomato team.
Therefore, now i want zomato to refund my money...

Dear zomato, being a regular customer and impressed by services i was soon going to be a zomato gold customer, but the recent immature handling of my refund money has left a bittersweet experience for me. My money has not been refunded into my account for the last 15 days, i have confirmed from the bank and they have denied any credit till date from zomato and they have all the account statement proof. So, what is the issue from zomato end.....

I placed an order for food from zomato. Money got deducted and then they sent a message saying that the order is declined by hotel. Then very next second i receive a message stating that your refund is initiated and it will take 5 to 7 business days to get credited in my bank account.

I asked zomato, if they can refund the money in the form of zomato credits so that i can place an order again. They declined saying that this...

Order id: [protected]

Delivery guy's phone was switched off. After two hours of waiting, the status changed to delivered and i never received the order. I have been following up for refund, hearing same auto generated messages "4-5 business days". Waited for more than 7 business days, as usual no refund yet. Infact didn't get any response over my mail as well. The amount is rs 1208.

This has happened with me earlier...

I ordered food from mokart in new delhi and they brought me the wrong food and when i confronted with one of your executives they are saying they cannot initiate the refund as the policy changed just hours before and giving me the 100rs promo code. My order is of rs 162 and they are giving me 100rs promo code only, that means i have to order something and then only i can use the promo code, i have to spend money first then only i can get...

Sandip kyada
[protected]
Ahmedabad

I have ordered of rs 272/- from zomato (Order number: [protected]) payment had done using upi, at 5:34 pm on 4 october 2019 restaurant was "mewad" (Contact number: [protected]) after waiting 45 mins we have got the wrong order of rupees rs 97/- (Order number: [protected]) by delivery boy "panpatil" (Contact number of delivery boy: [protected]).

As i came to know about...

My name is maninder singh. I had to cancel an order because they did not deliver it even after 3 hours. I was promised 156 zomato credits by an executive against order no. [protected]. But i haven't got them yet. I contacted the support several times but every time they ask me to wait for 24 hrs. Its been over a month now but still did not receive the credits in my account....

My order id 1584673 in zomato was never delivered. The order was of rs 147. After constantly pinging them, every time they ask me to wait for 24 to 48 hours for the payment to be reflected in my account as they have released the money. But it's been more than a week now, and still i have not received my money. I have sent countless mails to the customer care, they send me a reply asking me to again wait for 24-48 hours.

I...