Zomato Complaints & Reviews

I ordered on zomato app from a prominent restaurant. I received an order which is not vegetarian. I tried reaching out to customer care dropped a number of mails. I have written 25 odd mails and i did not hear it from them. All i can tell is they can feel they can get over with what they do. Zomato is robbing people, might not be all of them. But a significant amount of them. I hope the gravity of the situation is serious. Please help me.

Hai,
I have given one order today. It's accepted and your rider called and i told him the way and exact place.
I waited for 1 hour i didn't get any thing. I contacted your team through chat. I got reply like this "you didn't respond to my calls. We waited for 30 minutes. So we cancelled your order. We can't refund also".
Here is my question :
I didn't get any call from you and i am at the same location. Did he asked any person at the address?
I called you in with in reasonable time, you can deliver food if you want. If you can't deliver you can return.
So it's my case.

Please do something

Thanks
[protected]

My order id is [protected] and i placed order for 5 items as part of order id: [protected] from pizza hut. Zomato delivered 4 items and they didn't deliver "tandoori paneer" pizza which had a price tag of inr-299.

On chatting with customer executive, he asked me to attach the scanned photos of the items received. I shared all the photos with them. He told that amount will be credited in zomato wallet. But i didn't get anything. Post reading all the comments from almost all the consumer forums, i decided that zomato is a cheat and please never order anything from zomato as they along with pizza hut are the biggest cheaters.

#saynotozomato #saynotopizzahut

My order was been cancelled as restaurant had not get order in their device due to system failure on 29.09.19 and refund was auto initiated and said refund was also confirmed by zomato over chatting as enclosed for ready refn.
But said refund not yet received after one week which was supposed to be refunded by 24 to 48 hr w. E. F. 29.09.19 as per commitment made by zomato team.
Therefore, now i want zomato to refund my money with heavy compensation of rs.150000.00 in wasting my valuable time in useless chatting since 29.09.19 for last one week.

Thanks,
Pradip

Dear zomato, being a regular customer and impressed by services i was soon going to be a zomato gold customer, but the recent immature handling of my refund money has left a bittersweet experience for me. My money has not been refunded into my account for the last 15 days, i have confirmed from the bank and they have denied any credit till date from zomato and they have all the account statement proof. So, what is the issue from zomato end.. Maybe there has been some error from your end and the money has been refunded somewhere else or maybe something else? Kindly cross-check once again as there is no refund credited till now after cross-check and total confirmation from bank side.

I placed an order for food from zomato. Money got deducted and then they sent a message saying that the order is declined by hotel. Then very next second i receive a message stating that your refund is initiated and it will take 5 to 7 business days to get credited in my bank account.

I asked zomato, if they can refund the money in the form of zomato credits so that i can place an order again. They declined saying that this will not happen.

I do not have any further money to place an order but still, they did not help me.

I work for a corporate company in night shifts and working empty stomach will affect my health and work too.

Order id: [protected]

Delivery guy's phone was switched off. After two hours of waiting, the status changed to delivered and i never received the order. I have been following up for refund, hearing same auto generated messages "4-5 business days". Waited for more than 7 business days, as usual no refund yet. Infact didn't get any response over my mail as well. The amount is rs 1208.

This has happened with me earlier as well but this time amount is more so i am following up. Zomato support is terrible. Absolute thievery.

I ordered food from mokart in new delhi and they brought me the wrong food and when i confronted with one of your executives they are saying they cannot initiate the refund as the policy changed just hours before and giving me the 100rs promo code. My order is of rs 162 and they are giving me 100rs promo code only, that means i have to order something and then only i can use the promo code, i have to spend money first then only i can get the discount. Is this your consumer protection? What about the amount i paid?
Kindly look into this matter and i have proof of the order i received and the chat with one of your executives.
Thank you.

Sandip kyada
[protected]
Ahmedabad

I have ordered of rs 272/- from zomato (Order number: [protected]) payment had done using upi, at 5:34 pm on 4 october 2019 restaurant was "mewad" (Contact number: [protected]) after waiting 45 mins we have got the wrong order of rupees rs 97/- (Order number: [protected]) by delivery boy "panpatil" (Contact number of delivery boy: [protected]).

As i came to know about the wrong order i took the photo of the wrong bill given to me and immediately i try to contact zomato they don't have a voice call contact facility.

Initially, it was showing an error to contact via app chat support
Error: "due to system glitch, i am currently unable to see your details."

After two hours they are asking for photos from zomato live app which not possible because i ordered at the office and i had to go home and they were not responding

There is no proper response from zomato after placing the wrong order.

I have taken a screenshot and photo which was possible from my end.

Request you to support!!!

My name is maninder singh. I had to cancel an order because they did not deliver it even after 3 hours. I was promised 156 zomato credits by an executive against order no. [protected]. But i haven't got them yet. I contacted the support several times but every time they ask me to wait for 24 hrs. Its been over a month now but still did not receive the credits in my account.

My order id 1584673 in zomato was never delivered. The order was of rs 147. After constantly pinging them, every time they ask me to wait for 24 to 48 hours for the payment to be reflected in my account as they have released the money. But it's been more than a week now, and still i have not received my money. I have sent countless mails to the customer care, they send me a reply asking me to again wait for 24-48 hours.

I want my money back.

I have not received my refund of the amount deducted from my account for the orders which were not completed because of payment failure due to some error at your site.
Two consecutive transactions failed and amount was debited from my account. Transactions were made on 21/9/2019

For first transaction which failed, rs 100 were debited,
For second transaction which failed rs 100 was debited.
And your support team is not able to provide any solution about this, one of the support team member was saying that the transactions were failed from paytm side, and the truth is i was not using paytm that time to make transaction. Its been almost 15 days and support team even not responding to my mails now.

I ordered but i paid twice via card first time it was unsuccessful but for the second time it was successful then i got sms like two times but as real it only happens for one time so please refund my extra money back as soon as possible because with my lots of work and appreciation i earn my money how can you take my money twice when the server say one time unsuccessful and the second time unsuccessful so kindly refund my money as soon as possible i request you for refunding my money back.

I have ordered food from fusion foods (Subhash nagar new delhi) on 03 oct 2019 at 11:20 pm and paid the requested money. After some time i contacted zomatoo delivery man to ask status and i was shocked that the delivery man said your order will be not delivered then i contacted zomattoo support and zomattoo support person says that your address is wrong and i live on this address from last 3 years. And they canceled my order from zomatto side say in that your money will be not refunded as food is processing. I'm still unable to et tis.
So i want my money back from zomatto.

Order details are here :
Sop name: fusion foods (Sop 6, 11/47, subhash nagar, new delhi)
Refund status: we could not deliver this order, as you were unavailable to collect the food at the mentioned address.
Order number: [protected]

I ordered some food at Zomato on 2nd October 2019 when I traveled on doonexpress, I clearly mentioned my delivery point address also the time mentioned in the addressee.

Zomato create my order and cancelled it without my knowledge and refuse to refund my money. Also there chatting team politely trying to confess me that this is my faults also thay trying to confessed to reorder the same.

I have two point.

1. If thay are not delivered the food at the given address which I provide. Then why thay didn't cancelled the order first place and refund my money?

2. If thay don't provide the food at the delivery address then why the chatting team confessed me to reorder the same food?

3. Why thay cancelled my food whithout my knowledge and didn't my money refund?

4.why the rider boy switch off is Mobile? So I can't contact him?

5 why chatting team trying to confess my to reorder food so I lost my money same as previously?

I am extremely sorry to say this that your company is a big time fraud and cheater.

I placed an order and later on I got to know that I have placed the order for wrong item so I wanted to make some changes in that I approached both Zomato and restaurant but no onen helped me and there was option coming in to cancel the order though my order was not yet even prepared so I cancelled the order with a thought I will get my money back.

I spoke to one executive over the chat and I got to know that entire amount will charged as penalty since I have requested to cancel the order.

This is really rediculous as I have never heard with any other company like this and now I want that same amount back else I am going to consumer forum, plus I will ofcourse put all this on social media and make ZOMATO'S name worst

My order No [protected] . i ordered food on zomato at 2nd oct 19 10.30pm but my order not delivered.after place order i call to deliver boy who switched off their mobile and at night 12 pm i waited to that food but not deliver after 1 pm in zomato App show the order is delivered .while the payment of order deducted while ordered .
Zomato have any such a good policy and know the Customer value .your employee cheat both Company and Customer .tell me one thing while i had not Receive the order then how you show "your order is Deliver" is there any confirmation policy from customer like OTP . plz return my money ASAP.

Hi,

I have placed an order from tasty bites restaurant, bypass road, ashoka enclave part ii, sector 37, faridabad, haryana on 2nd october 2019 at 20:10. I placed an order, the delivery person picked up the order from the restaurant but did not deliver it to my given address. When i contacted to zomato chat they cancelled and said that the money will refunded till 11th october 2019. This is second time that delivery person did not deliver food to my address.

My point is that if delivery person swicth of his phone zomato guys are helpless to track him, zomato ever think that it is serious security concern.

Appreciate your prompt and positive action and refund my money as soon as possible.

Thank you.

This is regarding my zomato app order id: [protected] date: 28 sep, 2019 from kfc, elements mall, thanisandra, nagawara, bengaluru, karnataka, india.

I am charged with a cancellation charges of inr. 1256/- because ur food delivery rider tried contacting me on phone and i was not reachable.

I have been continuously writing to zomato orders support team and they have been giving me a standard reply (Which according to me is kind of faked or bots) that as per new zomoto order cancellation policy u have been levied this cancellation charges.

I have been asking ur support team only few simple questions for which i haven’t still received a reply. According to me a satisfied customer is ur brand and not otherwise. Either ur support team and their managers is not well trained to offer the best customer experience or u guys take this market for granted (Sab kuch chalta hai, yeh india hai).

My question to the team were;
1. Refer to ur app, wherein i had updated my mobile number to my india number [protected]. This was done long back. So ur app should have picked my this india number, instead the app picked my dubai number[protected] for this particular kfc order. I did no manual intervention to change.
2. My address is so clear in the order that ur competitors like swiggy, bbdaily etc... Don’t have any problem delivering me the stuff. They deliver without even calling, as the order has very clear flat number and address details. The security doesn’t stop, because ur order delivery paper is clear.
3. Ur app clear takes the rider person to the building.
4. My building has a security gate and they check for details. Seems ur rider never contacted the security gate. Instead he was just trying to call the number.
5. We have a apna complex app for the building and we get notifications i[censored]r rider had tried contacting us from the gate.
6. Our security gate, in case of doubts even tries calling my house intercom to allow the delivery. This also did not happen. Ur rider never even approached the security gate, otherwise we would have got a call from the gate.
7. When the food delivery was cancelled, i went personally to the gate and checked if somebody approached with a food parcel from zomoto - kfc. They said no records. We have cctv footage to prove my case, that ur rider never approached the gate.
8. Then i went to kfc to check if my food has been returned or left there by the rider, because i was not reachable on phone. Kfc after thorough checking clearly said no parcel has come back.
9. I contacted zomoto customer support and got the rider number to check the status so i can go and collect from him.
10. Firstly ur rider said he gave it back to kfc store, which is exactly 2 minutes from my home.
11. Then the very supportive kfc manager called the rider and threatened him. He said to the rider that they checked the cctv footage and he has have never come back again to return the food parcel. So why r u lying and then ur rider agreed that he has eaten the food.
12. My big question is, when the whole event happened in less than 30 minutes o[censored]r rider cancelling & me visiting the kfc store and ur rider got chance to finish my food which is generally ordered for 4 people.
13. Ur rider lied at the first place, which is a clear violation and effecting ur company will image.
14. How can ur driver eat my food without permission.
15. Why the food was not returned to kfc store? Kfc store confirmed that lot of riders are using then loophole in the system and eating away customers food. Seems the rider just waits for the customer not to pick the phone, so they can cancel and eat away the food. They keep on receiving such complaints. It’s a clear case of fraud and cheating and mistrust. Ethics is important for any business.
16. Why the food was not left at the security gate of my building?
17. Why no action was taken on the rider
Nagesh [protected]? The rider started arguing and said u complain anywhere sir i don’t care?
18. Why the customer service guys were able to understand my basis question about checking zomoto app for number confirmation, rider penalty, customer experience etc...

In lieu of the above, i want a written confirmation that either my fault or zomoto app fault and reversal of my amount.

Regards
Gopu nair
[protected]@gmail.com
[protected]

Hi,

I have placed an order from shah ghouse restaurant on 2nd october 2019 at 11:27. The order at first got cancelled. The second time i placed an order, the delivery person picked up the order from the restaurant but did not deliver it to my given address. He cancelled the order without my permission and did not answer my calls after that and put the cancellation fee on my name. I kindly request you to waive of my cancellation fee since the delivery person you have appointed has cheated me. Please don’t hire delivery executives that cheat on your customers just for food.

I order food through zomato everyday but never expected this kind of behaviour from your delivery person. I humbly request you to waive off my cancellation fee as my lunch and dinner happens to be through zomato everyday. And because of this cancellation fee i’m unable to place further orders.

Appreciate your prompt and positive action.

Thank you.