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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Jun 1, 2026

Complaints 7935

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710

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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Zomato reviews & complaints page 222

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Today 25/09/2019 we have placed one order resturant name is zauk and dish is deluxe veg thali in placed order after 5 minutes zomato boy collect by rest. And next 1 hour has not placed order his phn no. Is switched off delivered boy name is (Virender) and he is very theift and irresponsible guy, my order id is ([protected]) this i have chatting to zomato providor he is saying ur refund is back in 2-3 working days but mssg shown is only-135-/ rs is refund and ihve spend to zomato rs-186-/ why r u refund only 139-/ rs. This is very shamefull to zomato, i'm regular customer to zomato, but this is not fair. My phn no is -[protected], sanjay kumar
Plz. Refund my full amount asap

Thanking you

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Address: 101,nilkhanth apt,dattatray nagar ,plot no 13,near bollywood center point, Nagpur, Maharashtra, 440024

I ordered from dominoes using zomato. As i ordered using promo codezomato50. When i payed the money (109 rs) but the order on the app says payment incomplete but the money got deducted from phone pay. I will attach both phonepay receipt and order summery below. I tried contacting them on app chat but they are not responding. Furthermore there's no customer care number to call. I never had such issues using swiggy as any problem i have gets quickly resolved but on zomato there is not option to address such problem and contact the company. I hope this issue get resolved quickly.

Sep 26, 2019

Complaint marked as Resolved

Money got refunded

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Address: Gurgaon, Haryana, 122001

Hi
I placed order on 25 sep 2019 and payment got deducted from my account but on zomato it is showing incomplete.
How does this happen. I called the restaurant and they said that they have no order with my order number (Refer screenshot attached)
By when will my money be refunded back to me?

No clear indication on how to use zomato chat option..
Please resolve the issue immediately.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

I have ordered meal from a restaurant. After payment it shows payment failed but the amount is deducted from my account. Zomato support is not responding. There is no option to contact customer support. I had an issue before where restaurant denied to serve and want me cancel. But when i cancelled order, zomato charged full amount i paid for that order.
What is going on? Zomato is looting us

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Address: Pune, Maharashtra, 411057

I have made payment to zomato for the food and my money got deducted. Due to some issue from zomato order got cancelled and when i asked zomato for refund they said i will receive it in next 5 working days. It has been more than a month, i have not received a y refund.
Again today on 25 sep 2019, they did the same.
They are running fraud over here.

Regards
Manish wali

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Address: 160070

I ordered 2 pizzas and 2 burgers from Zomato and when delivery boy came to deliver the order just gave me 2 pizza with 2 coca cola and I denied to accept order and said this is not my order and Delivery boy said, Actually Restraunt hadn't burgers so they gave coldrink and suggested me to talk with Zomato chat care. when I contact with Zomato care they just denied to help me and said to contact us on email and still after 4 I'm waiting for their reply. this is not about money, but yes totally poor service atleast Restraunt had to confirm from me na about replacing items as my guests were there and what they think about me.

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Address: Bangalore, Karnataka

Order number [protected]
Order placed at 11:41 am on 25th september, 2019

Payment was deducted from card but the order page said that the payment was incomplete and hence cancelled the order. Since i had tried to use zomato gold on the order, i am unable to use zomato gold again while re-ordering, even though the earlier order was cancelled. My gold usage has not been restored.

I am trying to chat with customer support on the zomato chat, but there is no response. Almost one hour since i am trying to connect with them, but no response at all.

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Address: Andheri East, Mumbai City, Maharashtra, 400059

I ordered food today, the amount for payment was deducted, but it was said that the payment was not processed. This is truly unacceptable, i need the money back, this has happened to me once before as well and to add to that disappointment, the money hasn't been refunded, when i called up the restaurant, they said that no order had been placed. I usually order from zomato but after what happened, i probably may not anymore

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I ordered food from zomato but the order was incorrect so they told me they would refund the amount to my bank account but they still haventd done it and they do not reply to the messages in customer regarding this matter.
It has happened to me before but i didnt take strict actions against it.
This is totally unacceptable and highly unprofessional.

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Address: 781022

Today i ordered food from food.com
And the delivery boy name was nazrul.
I paid him 500 he said he don't have a changed to return me. He told me that he will bring changed from the near by shop so i was waiting for him since 40 mins but he was not receiving my call, neither he came to return my money back.
Kindly please take any action against nazrul.
I am just a student and how can someone behave like this with the customer.
We ordered food and we payed money and in return i got this kind of behaviour which is such a crime..
I called him more then 40 times but he didn't received my call. I kindly request please take any action against him.. This kind of person should not be a part of zomato.
And please kindly try to return my money back rs.300 i know the amount is less but money should returned back to the customer.
His nob. [protected]

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Address: Ahmedabad, Gujarat, 380013

I had placed a order from seasons 9, Ahmedabad on 8:16 pm on 24th September having order number [protected] the app showed payment is canceled but money was deducted from the account. I had complained three times till yesterday but no one responded back so please be helpful as soon as possible and i want my money back reverted in my account as soon as possible.

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Address: Bhopal, Madhya Pradesh

It’s more than one month I ordered the food from zomato and firstly they updated the wrong delivery on app.It was not delivered and they updated as delivered when we contacted them they said rider met with an accident and your food got damaged and we are refunding the amount and they have not refunded it yet just saying same thing that check with your bank we have already refunded and bank has no idea about any refund from zomato also they give some fake refund id every time. I don’t know what to do now.they are big fake and liars.

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Address: Doddabidarakallu, 560073

Website: Zomato food delivery app

I have ordered in Zomaato on 24/9/2019 continuously two times 116x2=236 my money got debited while paying for order of Zomato but in Zomato app it's showing Payment failed and even I didn't got my order also. There is no proper communication between customer and customer care where we need to ask for that I think this is the worsest app which ever I used till now. Pls guys no 1 use this and get trapped out of it. there is no response for till now.

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I ordered from box8 restaurant through Zomato app. i made a payment of 191rs. The amount got deducted using google pay. But it shows that the payment is incomplete and the order wasn't placed. Tried chatting on the app but the person stopped responding after some time and there was no way i could contact him. I want the deducted amount back. There is no customer care number officially available to contact Zomato. How do i expect my money to be refunded? What they are doing is complete fraud

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We placed an order rs. 473/- with zomato. Money got deducted from account while paying with google pay. But zomato says that payment is incomplete and hence order was not placed. Please respond at the earliest to the my complaint against the zomato food based app. The zomato support team is not responding at all.. I want a refund as soon as possible. This is absolutely not acceptable at all.

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Address: Jaipur, Rajasthan, 302004

I have place an order with pali's pure vag dhaba for the amount of 167... Money deducted from bank and it shows incomplete payment... I tried chat with support but no response even i tried some number from google but they are not working.

Need refund immediate.

My order number is :-
[protected]

No support from anywhere.. Tried chat support but not receive any response and also trying call support but operator tells that number not in use...

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Address: Darjeeling, West Bengal, 734001

I have ordered for dominos pizza through Zomato.The first try show me that your payment could not be processed but my money is deducted from.my bank account.i have tried to contact dominos they said they could not do anything and told me to contact Zomato but they are also not replying.Zomato does not have any helpline number that I can contact how will I get my money back

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Address: 560029

I placed an order rs. 177/-with zomato. Money deducted but can't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app is providing cheap customer services to the customer. Zomato customer care number was not connected. And also I have emailed them my issue but they are not taking any action against it. This is such a poor customer service.

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Address: 108,shet enclave, Shirur park circle, vidyanagar, hubli, Dharwad, Karnataka, 280031

I ordered food from zomato, my money got deducted but order denied then I shared this with zomato support they replied and said that they will refund amount within 5-7 days then told me pay with different method, and this problem occurred for 2nd time and I lost total amount of 450rs then again I told my complaint to zomato support but they didn't respond

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Address: South Goa, Goa

I had placed an order on zomata and immediately from my account the amount was deducted... But after 20, mins if I check.. it is showing payment not processed error... I tried contacting the customer service but have not got any reply for 30 mins... Absolutely pathetic service... I would like my money to be refunded and also I have to sleep hungry... Due to such negligence company...who deduct money immediately before delivering order...but can't reply on refund status

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