Zomato Complaints & Reviews

Order#[protected] placed on 4th aug 2019 at 8.22pm... Amount rs.417.49... Due to some reason restaurant was unable to deliver hence they themself process cancellation of order and promised for amount refund. I have escalated many times with zomato but they are doing timepass on my case with no resolution still after 1 month... Every time giving some or other reason... Kindly help!!!...

Recently I ordered Munch box biriyani from Zomato and payment was successful but order was not received in Zomato .The payment was done through Google Pay and the payment was successful and the order wasn't received. Am extremely fed up with their services, it's the second time happening from their side . I humbly request you to take this in consideration and take immediate action asap....

Zomato cancelled my prepaid order and after that they did not even investigate the issue and unreasonably did not even let know what was the cancellation amount and took the entire amount.

They have only chat support and the mail support doesnot respond to you even after repeated mails. They are literally harrasing customers. Please do not make a prepaid order. They cancel on their own and do not refund. And there is no proper...

I Ordered food from California Burrito through Zomato, order gets confirmed but the delivery agent does not reach Restaurant at all, after waiting for 45 mins i called the delivery guy he says he is in the petrol station would reach restaurant in 5 mins, after 15 mins i get a message that order is picked up and but it was not delivered even after 40 mins hence i called the guy again he says he cancelled the order and hung up, i called him...

Hi,

I had ordered the an onion pizza and classic combo- Non veg. The order was of 271 Rs. I ordered the above food item on 3rd September at 11:46 AM. After that I got a call from Domios that the order cannot be delivered as the can't go at this moment. I requested them as I orders for someone's birthday but they said that they cannot deliver and later that on second call they told it is zomatos fault and they have to cancel...

I am a zomato customer. I have ordered chinese food from r p chinese foods, netaji subhash place, pitampura. I have received completely spoiled and stale food which had a foul smell and some of them were uncooked and were having a really bad smell. I wanted to return the order as soon as it got delivers but the executive is not picking up my calls. I have to throw the food. (Order number : [protected]) email id: [protected]@gmail.com br...

Irrelevant answer provided by customer team that your address is wrong delivery guy make it address but couldn't find your address. I was used to order on same address with zomato, this time they saying its wrong address. Pathetic customer service. They have bug in their application.

They have support on chat but how they call personally cancel the order....

I order food from a restaurant named santushti in gurgaon, zomato has accepted my order and charged me for it after 10 minutes i got to know that my order has been cancelled by the restaurant as they no longer serve the food i order, i called the support team of zomato and they told me that i'll get my money back within 5-7 days. Is this a way to deal with a customer i order food i neither got my food not my money back, u guys charged in...

I have ordered a cake from zomato on 23/08/2019 at 12.06 pm the order number is [protected]. The cake was in such a bad condition that i could not even tell you. I had a talk with your deliveryman and asked him about this he said his work is to deliver the package not to see the condition of the package he will not do anything and said he got lots of work to do. This is the service zomato people provides to their clients. I had a chat with...

Being such a great app now Zomato does not allow me to type a complaint on my own it just gives me auto typed answers that is really disappointing... I placed an ordered food and some items were missing from a meal I wanted to register complaint but I can’t...just because many times I complained regarding other orders that were genuine ... Zomato blocked me from adding further complaints....

Hi,

I order today on 2nd sept2019 through zomato from samrat sweets manesar amouting rs 189/- paid online. I waited for 15 minutes and then tracked rider on the app. I saw him steady for about 5 mins so i called him and asked him his whereabouts. He told me that he delievered the food to security gaurd as i told him to do so, but i never called him and he cut the phone. I again called him to deliever the food to my address...

I placed an order today and no order has been placed. No customer care to call. No relevant chat options. Pathetic service. These people should be sued for fraud. I placed an order in morning money was deducted but no confirmation for the order. I tried to chat but just shows two options related to promo codes no other options available, tried contacting customer care number states invalid. Called restaurant but they asking to cancel the...

I am a new zomato customer. I have ordered food chicken biryani from ghungroo restaurant. This is my first ever order on zomato. I have received completely spoiled food which had a foul smell and some of them were uncooked and were having a really bad smell. I wanted to return the order as soon as it got delivers but i the support team was pathetic.

I tried contacting the zomato on email but there was no response from them.br...

I have placed the food order on 23 july 2019, after not receiving the order after expected delivery time.

I tried contact the zomato support team via chat and they told me to wait for few additional minutes and your order will be soon at your door.

But the order didn't arrive and after few minutes i got the notification that my order got cancelled.

After emailing at [protected]@zomato.com, everytime...

I ordered something and it failed to go through, however the money was deducted from my account, and i still haven't received a refund! It is order number [protected]. I need immediate refund as each rupee is scarce for me and i'm a student. I had used the customer chat option on the app and they said a refund will be initiated but it hasn't. I need that money to pay my college fees and the company is lagging. This is nonsense. Please take...

Sir i harsh nath jha bihar bhagalpur palced order in zomato and cancelled that order further customer care executive of this company suraj kumar mobile no was [protected] call me and tell me some charge for that and then i was agree for that and then they told me to install any desk remote control aap and then they deducted 9999 amount from my account
Please help me
Regards
Harsh nath jha
[protected]...

I have placed order with id [protected] which is not delivered at my home address and it was cancelled without any call.
When i checked details, i found the restro is from vasant kunj south delhi, whereas my home address is 110094
I have called them and they are not ready to listen anything and neither they are redelivering my order and not giving me my money back.
Now i don't need the stuff, am looking for money to...

Hi
My order number is:[protected] adithi restaurant on 31 aug 2019. I have already mailed my problem i can't be patience anymore. After i have ordered food. Restaurant person called me and said paneer manchuria item i ordered is not there which is 90 rupees and he offered me veg manchurian which is of 60 rupees i said no because i don't want eat it and don't want loose my rupees of 20 too. So, i cancelled my order for that it charged...

I order a food from the zomato, the order id was [protected], where my contact no. Was [protected], it's being more than 90 minutes there is no zomato wallet assigned for the delivery, even i called the restaurant they have prepared the food but they are denying to call the zomato customer service, where is my order and if i want to cancle my order they are not refunding my money.

Prateek verma
[protected]...

I tried to order food 4 days back. Payment was completed but it shows as transaction failed. So i tried making the payment again same thing happened. Now twice my money has been deducted. When i contact zomato they are not giving me a clear details about the money being refunded. Also its already 4 days and no money has been refunded.
This is not the first time i'm facing this issue...