Zomato Complaints & Reviews

Ordered food through zomato, they charged surge feess, delivery charges and then delivered food late by 35 mins. Till the time food reached, it was cold and wet. Submitted complaint to zomato through customer care chat, but no solution. No refund or replacement provided. My question to zomato is why delivery charges and surge fees charged if orders r being clubbed??? Need harassement charges from them and complete refund of my order. And need damages as well from zomato for mental agony.

Our infinity dining booking was cancelled by zomato & they didn't bother to inform us. We only realised this when we reached the restaurant.
Forget about any compensation, we are still struggling to get our refund back. Its been 15 days.
My email id is amal. [protected]@gmail.com
& order id is 807863
Its been too long of beating around the bush.
Do whatever it takes, i want my refund asap.

My order number is
[protected]

I placed an order at 11.45 pm and now its 1.27 am. Its been two and half hour that my food is still is preparing and you haven't assigned any valet. You guys are not allowing me to chat with your support team. What should i do?

You guys are becoming pathetic day by day and you are loosing customers bcoz of your careless behavior.

I need a refund right away!! Do whatever you need to do but give me my money back

Order#[protected] placed on 4th aug 2019 at 8.22pm... Amount rs.417.49... Due to some reason restaurant was unable to deliver hence they themself process cancellation of order and promised for amount refund. I have escalated many times with zomato but they are doing timepass on my case with no resolution still after 1 month... Every time giving some or other reason... Kindly help!!!

Recently I ordered Munch box biriyani from Zomato and payment was successful but order was not received in Zomato .The payment was done through Google Pay and the payment was successful and the order wasn't received. Am extremely fed up with their services, it's the second time happening from their side . I humbly request you to take this in consideration and take immediate action asap.

Zomato cancelled my prepaid order and after that they did not even investigate the issue and unreasonably did not even let know what was the cancellation amount and took the entire amount.

They have only chat support and the mail support doesnot respond to you even after repeated mails. They are literally harrasing customers. Please do not make a prepaid order. They cancel on their own and do not refund. And there is no proper policy on what is the cancellation amount.

I Ordered food from California Burrito through Zomato, order gets confirmed but the delivery agent does not reach Restaurant at all, after waiting for 45 mins i called the delivery guy he says he is in the petrol station would reach restaurant in 5 mins, after 15 mins i get a message that order is picked up and but it was not delivered even after 40 mins hence i called the guy again he says he cancelled the order and hung up, i called him back he says you can go and collect it i am far from that place.

Then i chat with Zomato they assured a call back in 24 hrs and Refund along with Compensation, but even after 7 days i neither got a call or no response to emails sent to [protected]@zomato.com

Order Details :

Order Summary
Order ID: [protected] Date: 30 Aug, 2019
SDL Technologies, Yemlur Rd, 7th floor
Crispy Mushroom Nachos (1 x ₹235) ₹235
Delivery Charge ₹22
pc ₹9.50
Taxes ₹9.98
Promo - (ZOMATO) (₹70.50)
₹206

Hi,

I had ordered the an onion pizza and classic combo- Non veg. The order was of 271 Rs. I ordered the above food item on 3rd September at 11:46 AM. After that I got a call from Domios that the order cannot be delivered as the can't go at this moment. I requested them as I orders for someone's birthday but they said that they cannot deliver and later that on second call they told it is zomatos fault and they have to cancel it from their end as dominos has already cancelled it.I told the domino's associate that the order is pending so they behaved very rudely and cut the line. After few hours I found that the order is still showing as getting prepared on application. As there is no option to call zomato hence I contacted through chat. Three times in the span of 24 hours they told me to call dominos which i told I already did so they said it will be cancelled and the money will be refunded. Please check the screenshot of the untrained zomato associated who are writing contradictory statement to me on the chats. Today is 5th and still the order is showing getting prepared and the order is not even cancelled so how can I expect my money. I dont trust them. Please refund my money back .

Ordered from:[protected]@gmail.com

I am a zomato customer. I have ordered chinese food from r p chinese foods, netaji subhash place, pitampura. I have received completely spoiled and stale food which had a foul smell and some of them were uncooked and were having a really bad smell. I wanted to return the order as soon as it got delivers but the executive is not picking up my calls. I have to throw the food. (Order number : [protected]) email id: [protected]@gmail.com

I need a refund for my order. Let your customer executives discuss this with me and talk to this restraunt chain owner which will lead us to food poisioning.

Irrelevant answer provided by customer team that your address is wrong delivery guy make it address but couldn't find your address. I was used to order on same address with zomato, this time they saying its wrong address. Pathetic customer service. They have bug in their application.

They have support on chat but how they call personally cancel the order.

I order food from a restaurant named santushti in gurgaon, zomato has accepted my order and charged me for it after 10 minutes i got to know that my order has been cancelled by the restaurant as they no longer serve the food i order, i called the support team of zomato and they told me that i'll get my money back within 5-7 days. Is this a way to deal with a customer i order food i neither got my food not my money back, u guys charged in like 2 sec and for refunding you need 5-7 days, i need my money back right now.

I have ordered a cake from zomato on 23/08/2019 at 12.06 pm the order number is [protected]. The cake was in such a bad condition that i could not even tell you. I had a talk with your deliveryman and asked him about this he said his work is to deliver the package not to see the condition of the package he will not do anything and said he got lots of work to do. This is the service zomato people provides to their clients. I had a chat with your so called “support team” and they only said please mail the respective team they cannot do anything. Wow what a support and they are just clicking the option, which are there on the system whatever you ask they say the same thing.

After this i had receive a call and e-mail confirming that the amount will be refunded within 5-7 workings days. I have sent a email on 6th day and have received the response to wait for 24 hours. It is more than 24 hours and have sent many e-mails but didn't receive any response from them and also didn't receive the amount.

Zomato people are just looting their clients

Being such a great app now Zomato does not allow me to type a complaint on my own it just gives me auto typed answers that is really disappointing... I placed an ordered food and some items were missing from a meal I wanted to register complaint but I can’t...just because many times I complained regarding other orders that were genuine ... Zomato blocked me from adding further complaints.

Hi,

I order today on 2nd sept2019 through zomato from samrat sweets manesar amouting rs 189/- paid online. I waited for 15 minutes and then tracked rider on the app. I saw him steady for about 5 mins so i called him and asked him his whereabouts. He told me that he delievered the food to security gaurd as i told him to do so, but i never called him and he cut the phone. I again called him to deliever the food to my address but he start abusing and threatning me and again cut the phone. I called to samrat sweets and they told that this not there concern ask to zomato for this. I feel helpless so i contacted on chat support on which they put a request for the refund which will credit in 5 to 7 days. But this is not the solution of the problem. I feel humiliated.
Rider name was jai prakash

I placed an order today and no order has been placed. No customer care to call. No relevant chat options. Pathetic service. These people should be sued for fraud. I placed an order in morning money was deducted but no confirmation for the order. I tried to chat but just shows two options related to promo codes no other options available, tried contacting customer care number states invalid. Called restaurant but they asking to cancel the order as they haven't received. No option to cancel. Please ban this fraud website. They do not care about customers at all. Pathetic and extremely dissatisfied. I wish i could rate them minus.

I am a new zomato customer. I have ordered food chicken biryani from ghungroo restaurant. This is my first ever order on zomato. I have received completely spoiled food which had a foul smell and some of them were uncooked and were having a really bad smell. I wanted to return the order as soon as it got delivers but i the support team was pathetic.

I tried contacting the zomato on email but there was no response from them.

Is this the kind of service we would expect?

My order id : [protected]

I need a refund for my order. At least the customer executives should have been open to discuss this with me.

I have placed the food order on 23 july 2019, after not receiving the order after expected delivery time.

I tried contact the zomato support team via chat and they told me to wait for few additional minutes and your order will be soon at your door.

But the order didn't arrive and after few minutes i got the notification that my order got cancelled.

After emailing at [protected]@zomato.com, everytime they replied with same template reply.

—
we would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge is levied as the food is already prepared/dispatched.

Our delivery executive, as well as our support team, tried reaching out to you multiple times but you were unresponsive to the calls. Hence, the order was cancelled. We would request you to avoid such incidents as it leads to food wastage.
—

In their email they also mentioned that

—
Please be informed that we have introduced new policies to avoid food wastage which includes that if an order is canceled under the customer being unresponsive then a cancellation charge is levied.
—

And as their new policies claim, i was waiting to recieve the food and on not getting the food on time i even tried contacting the zomato team via chat.

But the time i ordered the food my phone was not near me to attend any kind of calls that's why i contact the zomato team via chat.

On top of that, why does the driver have to call and confirm the address, even though i have already pinpointed my home address inside the app?

I might have order the food more than 20 times on the same address, but still i get a call from the driver for address confirmation.

I have paid the money for food delivery if the driver is unable to deliver the food, why should i bear the cost of that.

I ordered something and it failed to go through, however the money was deducted from my account, and i still haven't received a refund! It is order number [protected]. I need immediate refund as each rupee is scarce for me and i'm a student. I had used the customer chat option on the app and they said a refund will be initiated but it hasn't. I need that money to pay my college fees and the company is lagging. This is nonsense. Please take appropriate action immediately.

Sir i harsh nath jha bihar bhagalpur palced order in zomato and cancelled that order further customer care executive of this company suraj kumar mobile no was [protected] call me and tell me some charge for that and then i was agree for that and then they told me to install any desk remote control aap and then they deducted 9999 amount from my account
Please help me
Regards
Harsh nath jha
[protected]

I have placed order with id [protected] which is not delivered at my home address and it was cancelled without any call.
When i checked details, i found the restro is from vasant kunj south delhi, whereas my home address is 110094
I have called them and they are not ready to listen anything and neither they are redelivering my order and not giving me my money back.
Now i don't need the stuff, am looking for money to be refunded.
Regards
Sandli sharma