Zomato Complaints & Reviews

Iam working for zomato as delivery exective my salary is not credit to my account
Cathrno technology hr email id and accounts email id required
Zomato media private limited

Frequently visiting zomato local office. Office is in locked no one responding call

I need some one support team to speak to me or phone number email id to escalate salary not yet credited issue...

I has issue with my order placed on 16th august at 5.20 pm of order no. [protected]

Placed on pizza hut..
The rider did not reach the location and he did not call me also.
And i called him first from my end then he said that he is on the way..
And after 10 minutes when i called him he says that i am at the location then i asked him about where was he then he said that he was at wrong location then instantly...

I made an order in zomato and paid the whole amount through wallet. While the order was on progress, i made another order but it was taking too much time for order confirmation. So i decided to cancel the first order but mistakenly cancelled the second order. I unmediately tried to contact the customer service agent but my zomato app was not working properly and i couldn’t see the msgs from the other side. Even though i couldn’t see the...

I order my meal from burger king on 14th aug, somehow i did't received any call from your zomato executive or later he himself cancelled the order. When i received a cancellation message then i called executive and asked him to deliver the order on same address. For reference you can check with your executive also.
But my complaint over here is when i checked my order it was incomplete, on my complaint to your executive, he refused...

Hi

Since last 6 months money from my paytm wallet is being regularly deducted by zomato when i am not placing any order. Even mailed zomato of same but no response.
I have raised complaints to their escalation mail addressed also but no body is caring about it. Pls refund my amount immediately and pls let me know why money is being deducted

Eagerly waiting to listen from you...

After ordering a dish you guys didn't even bother to update your app. The restaurant that took order from me informed that the order is ready and your delivery boys didn't even come. If you want i can place the snapshot attach it and send it to your operations manager. Who the hell is your operations manager and how you guys deliver the orders?? Is that how you serve your prime customers??

I'll make sure the entire incident...

Hi,

I was assigned zomato valet Uday - [protected] for the above order and he refused to deliver the order to me to the delivery address provided and though I was on chat continuously forever with the chat support the resolution provided was to send an email and after sending email resolution provided if the order gets canceled due to the wrong delivery address, a cancellation charge is levied as the food is already prepared/dispatched....

I ordered in Zomato khadai paneer from mittal hotel (hisar)for delivery sundar nagar(hisar). I paid in advance by paytm.The ordered will have reached 9:[protected].
But order was not reached and my money time and had waste. I loss my money. Customer care was not responding. No replied by customer care chat centre.

Where is my money?? Who is responsible for it. It is totally harassment. It is the best example of Poor...

Zomato has turned to be a cheater app looting customers money.
I have placed an order [protected] worth 398 rupees.
I paid the same. After placing i thought of ordering from nearby restaurant as suddenly nearby hotel was visible.
I thought of cancelling and went to cancel.
Before i cancel, i can notice there was a message that 'it would cost me full amount of i cancel'. I was just reading it. Neither i accepted...

On 12th august i had place an order from amritsari foods and caterers restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund within 3-4 days but as of now i didn't get my refund nor they are reverting my phones and mails...

On 31st july i had place an order from machali restaurant through zomato app. The delivery person just cancelled the order without even coming to the address mentioned by me and i had already paid the amount they didn't bother to even give the refund. The customer service person even told me that i would get my refund but through the mail i got reply from zomato that i have been charged a cancellation fee. I have been charged the cancellation...

I placed an order with zomato, the delivery boy called me and said he cant reach me due to water logging so i should come and collect the order. I refused then he said, okay i will call you and you should not pick my call, the order will get cancelled on its own. I did as he said. Now for the next order i am being charged last order amount as penalty....

I was using zomato very frequently, but now i realised that i was a fool really, let me tell you two such incidents where you can clearly see how good it is

1. I was freaking hungry, i ordered food and i was waiting for food eagerly, contantly looking st the status of order, and when it showed up "on the way" status i was at the society's main gate, waiting for it, allnof a sudden, it showed order cancelled, i asked why they...

I've received incorrect and orders with things missing 3 times. No response from th zomato support. Then why do you guys even have a support if you don't wish to do so? They always end the chat by saying you've reached zomato credit activity something. Is it my fault that you guys mess up my order each and every time? Now that i can't use support anymore, it's like they're deliberately messing up my order.
P. S the shawarma had uncooked...

Please unblock my zomato account. I don't know why you have blocked my account. If it's my mistake for some reason please excuse me and unblock my account. As i will be using zomato for food more than any other food app. Also had zomato gold. All became waste since you blocked my account. Please unblock so that i can use for ordering. I promise nothing mistake will be raised from my side.

Thanks,
Sravan...

I ordered chocolate bouquet from chocojaadu kolkata worth rs 425 on 13 august 2019 at 12:25 pm, i mistakenly and intentionally cancelled the order. And cancellation charged me 425 rs saying that food preparation was already begun. I call to the restaurant and they confirmed that food preparation was not begun. Kindly help me get my money refunded back....

Zomato — cancelled the order after it was accepted and amount not refunded.
I placed a prepaid order no #[protected].
The order was accepted without any confirmation from my end. And upon requesting cancellation no prior intimation about cancellation charges was given. Later after cancelling i got all the messages at once in which they claimed as per policy no money will be refunded. I asked for order delivery that also they...

I placed an order on tomato, and as i was not able to pick up the call, delivery guy rejected my order. I personally went to the restaurant to pick up my order buy they said i'll have to pay for it again. I tried to contact zomato support but i dai not get any satisfactory response. I did not get my money back nor did i get the food i paid for. I am highly disappointed with zomato to please stop all such fraud and give me my money back...

My order #[protected] was canceled without any reason. They called after 30 min and said we are canceling your order because we can not serve to your location. My location and address is already saved to my zomato account they should tell me before placing order. They are saying i was not responsive for calls. Deliver boy called me only once to confirm the address. So, neither i was unresponsive nor he called my multiple times....

My Order Number- [protected]
I placed order yesterday... i received it and also done with the payment but when i trying to order now it asking me for cancellation charges rs. 151. If I'm not cancelled any order. So why you are asking me for the cancellation charges.
Why I'm facing a such a problem. It's not a way to provide a service.
Why your app asking me for the extra charges still now. If i can't cancel any order....