Dear Sir,
I joined Zomato last month by paying 600 rupees for the first month. I ordered xxl tshirt wherein i received xl t shirt which is very tight for my body size. I raised a complaint on the same day, but their customer support team closed my complaint blindly saying 'The tshirt will be delivered in 1 weeks time and asked me to wait'. Since, there is no Zomato customer care number available in the app or their website, i reopened my complaint which was not resolved even after waiting for a week. I raised another complaint on their app, this time their customer support closed my complaint mentioning "You should have contacted within 2 days of your order delivery, we regret that we can't help you now". I am very upset that they took my 600 rupees and have delivered wrong size cloth and there is no way to contact their customer support. Also, i would like to highlight they have provided a TL for my help named Maruthi, who's number will be always busy. By any luck if he picks the call, he says that he is driving now and will call me back in sometime which never happens. After waiting for 3 weeks and there is no help from Zomato, i am raising a complaint here and hoping to get a suitable reply at the earliest.
Thanks and Best Regards,
Rahul Rajnath
[protected]
Zomato customer support has been notified about the posted complaint.
Zomato Limited.
I am writing this letter to apologize for the mistake I made while uploading a photo on Zomato Limited's platform. I am extremely sorry for any inconvenience or harm caused to the company due to my carelessness.
As you know, I am Ravi Teja, ID No. FE1320575, and I have been a part of the Zomato Limited team for some time now. Recently, I uploaded a wrong photo on the platform, which I deeply regret. I understand that this mistake has caused inconvenience to both the company and our valued customers.
Please know that I am taking full responsibility for my actions and assure you that such an incident will never occur again. I understand the importance of accuracy and diligence in our line of work and I promise to be more vigilant in the future.
I am sorry for any inconvenience caused and I humbly request you to consider reactivating my ID so that I can continue to contribute to the growth of our company. I am grateful for the opportunity to work with such an esteemed organization and I hope that this incident will not affect our working relationship.
Once again, please accept my sincerest apologies for my actions. I look forward to continuing my work with Zomato Limited and contributing to the success of the company.
Thank you for your understanding and forgiveness.
Sincerely,
Ravi Teja (ID No. FE1320575)