Zomato Complaints & Reviews

My zomato delivery partner id was blocked my id (FE2105874) there is no source of income me and my family totally depends on this i have no financial support my situation is very bad please unblock my id

I have paid at a restaurent using zomato dinein payment the restaurent sitara grand ameerpet forced me to pay at the outlet saying they do not accept zomato pay . i am requesting for refund from more than a month there is no appropriate response

I placed order through zomato for food delivery. As per there process I added address and phone number as well. The payment of ₹1760 was made as well.
However the order was not delivered with reason phone number was not answering and then they charged me entire order bill amount as cancellation charge!
When communicated with them through there helpdesk chat they said sorry but no solution.

This is fooling customers. Why do they take address for delivery? There could be 1000 reasons one is not available on phone.

My humble request to look into this issue.
This might be small amount but way service is handled is horrible and would impact many.

Regards
Rupali

Hi team, This is Gautam Kumar. I am working with your Company last 6 month. But today my ID was terminated. due to poor performance. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Name: Gautam Kumar ID: FE2575831 LOCATION: AMEERPET City: HYDERABAD Regards, Gautam Kumar

Illegal termination and hr Miss behaving

My zomato I'd FE1980026 is poor performance frequent cancelation ke karan block ho gai hai 2/3 mahino se please meri zomato I'd FE1980026 ko unblock Or enable kar dijiye please

ZOMATO I'D ; FE1980026
ZOMATO NAME ; SHABAZ KHAN
LOCATION ; GHATKOPAR EAST
CITY ; MUMBAI MAHARASHTRA
PHONE NO ; [protected]

Hi team,
This is Shabaz Khan. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Pyarelal Chauhan
ID: Hi team,
This is Pyarelal Chauhan. I am working with your Company last 2year. But last 7 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Shabaz Khan
ID: FE1980026
LOCATION: Ghatkopar
City: Mumbai

Sir my camera issue some time open some time it's hang so selfies not clear or selfie not in good look so id terminated kindly please open my I'd (FE1958117) ABDUL JALAL .. here after I correct myself to take clear and good image I'm working past 1 year .
I apologise
Zomato is my life please open my I'd
Sir

Sir meri id terminate ho gyi h jyada cancelltion ki wjah se sir hage se esha nahi hoga pls help sir

I had ordered food vide order no [protected]. The food was never delivered to me whereas the app shows that the food is delivered by the delivery partner. I tried calling up the delivery partner, but, he is not picking up my calls. Tried several times.

I am writing this email to express my extreme disappointment with the poor service provided by your company. I ordered Raj Kachori online from Zomato on May 4, 2023, at 1:57 PM, from a restaurant that promised delivery within 35 to 40 minutes. However, even after waiting for more than 1 hour, the food was not delivered. This incident has left me extremely angry and frustrated, and I feel that I have been treated unfairly by your company.

When I checked the status of my order at 2:30 PM, it still showed "Preparing, " and I contacted one of your executives named Uzma. She provided false information, stating that my order had been picked up and would be delivered shortly. However, when I contacted the delivery person, he informed me that the order had not been picked up yet. This made me lose faith in your company and the information provided by your executives.

After more than 1 hour of waiting, I contacted Zomato support again, and a new executive gave me an assurance that the food would be delivered soon. However, since I had to leave for work at 3:00 PM, and my hunger was increasing, I requested him to cancel the order. He complied with my request and canceled the order. However, when I asked him about the time and hunger that I wasted waiting for the food, he had no answer and was very rude.

Moreover, when I asked for an explanation about the poor service and misleading information provided by Zomato, the executive named Shailendra disconnected the call and ended the chat conversation with me. This behavior is unacceptable and shows how poorly trained your executives are in dealing with customers.

I am extremely disappointed with the service provided by your company, and I will never order food from Zomato again. I am also considering filing a complaint with the Consumer Forum about the mental torture that your company has put me through.

I hope you take this complaint seriously and take the necessary actions to improve your service quality and the behavior of your support executives.

I made payment of Rs. 460.65 on may 1st to zomato after ordered my food from ovenstore and order i received was wrong and then I spoke with the executive team of zomato and they initiated refund of Rs 527.90 on may 1st only. But till today i did not get my refund back and i want to know the status of my refund amount and i made my transaction with phonepe app UPI linked with ICICI bank and the transaction ID is T2305011453493569638178 and after i spoke with executive team today they said they already initiated the refund amount and they gave a reference number[protected] of ICICI bank. my main motive is to know the refund status and how many days will take to credit the amount to my UPI ID.

Sir meri id FE297072 Hai 23 April 2023 ko meri id band ho gayi order Delay ho gaya tha but order to delivered kiya tha maine aise pehle bhi to hoto tha par kabhi id block nahi hui, . us raste per crossing band thi aur koi rasta nahi tha jisse location per jaya ja jake vahi mujhe 15 se 20 minet lete hua please meri id kholiye

[protected]

My id was terminated was due to poor performance. Please activate my id

Vinay Sharma
(FE2393128)

My mobile not open my account so please help me zomato

Order number [protected] placed on 1st May the rice is not boiled when I contact the customer care and sent the video also rice is not boiled and I have asked for cancel it and replace it but the customer care people said we will not cancel and replace and rudly disconnected the chat

Sir my id verification is on pending.
waiting time (3-6 Ho h rs) but till 90hours completed but still process is on pending
My id FE2625720

Everytime I have issues with something I use Zomato’s chat with us option but it never helps.
When I say I have issue with my order they ask me to write an email but they never respond to single email.
This is really frustrating

Ordered 4 burger combo and one french fries at 1:00AM on 30.04.2023 and after waiting for almost 45 minutes, Zomato person phoned and informed that the order was out of stock and refund initiated. If it was informed at the first touch that the product is not available, we would have made alternative arrangements for food. The late intimation resulted in ending the day with empty stomach. I'm a person who used to order through Zomato and I never expected any of this unprofessional act from the support team. They were not ready to listen what I wanted to say, but just informed that order cancelled and I apologise and ended the call, agent just followed a pathetic script to inform messages. To the least, expected an assistance to locate the available restaurants so that I can check for other options. No additional support or offers also for going through this hard conditions. Tried chat and they himself ended the chat mentioning that they apologize for the thing and refunded. Felt that even the chat bot can understand better than these people

Yesterday I ordered two chicken kofta sandwiches from sub way restaurant
As delivery partner didn’t get my address properly I updated him the address at subash chawk memnagar i was on the way I couldn’t andwer his call when i arrived i saw at app my order declined
The order amount was 586 they have not refund my money yet