Zomato Complaints & Reviews

I was order today hotel vance. Chicken but its so yuck and i m getting sick after it and chicken alao not fresh and after eat i have vomiting amd i was go to doctor also my lung are burning now. You deliver spoiled food and send without quality check. I have lotes so vomiting and after it blood come my mouth. I have to go legal action on you.
My order number
Email [protected]@live.com
[protected]

Hello,
Order number: [protected]
I ordered food on 3 july 2019 from registered no. [protected] (Aman singh). After placing the order, i realised that i had placed wrong order. I tried to connect customer care but no one replied. I called restaurant and asked him that if the order has started cooking or not. He replied that no your order is just confirmed but the preparation is not started so you cancel the order and place the order again.
Now when i cancelled the order, i havent received refund of 220/- rs and the reason which was told to me was that i have been charged penalty. (Define penalty), as well, i contacted the customer care by the agent over there named ishant, he was soo rude to me, which was horrible and pathetic.
Zomato customer care executives dont know how to talk to customers.

I need refund of this order as soon as possible. Its been one week and i havent received refund yet, nor have i received any reply from zomato.

Zomato is just fooling people around.

I ordered on 22nd june on zomato and was supposed to get cashback on my order but its been 18 days since i am chasing them on mail and chatting. Everytime that are giving some new excuse like wait for 24 hours or wait for 72 hours. Our server is working slow.

I am attaching customer chat screenshot along with mail which i dropped them twice but no action ha been taken so far.

I have ordered biriyani from kundana restaurant on 6th july. When i opened the food package, food had plastic thread inside it. Clearly i can see they have cooked biriyani with the plastic thread. Plastic is injuries to health and it causes cancer as everybody knows. People's who had biriyani in the restaurant on that day their health will be in bad stage. Check photos for plastic thread (1. Jpg). I approached zomato customer support for return pickup and i have asked new food. Customer support told me that the restaurant is not accepting online orders but i was able to place an order in the restaurant (Check images for other order). Customer support didn't respond to me for an hour, after placing new order i was able to reach them. Worst customer support from zomato and bad food from kundana restaurant.

I have got a zomato higher management level email id from customer support (Attached photo 1. Png), customer support said this higher level management will resolve the issue. I wrote an email (Attachment 1a. Png) with photos on 7th july 2019 to [protected]@zomato.com but till now they didn't even send reply to the mail.

Apki company ka employ h gulshan punjab firozpur mei abhi work kr rhaa h usne 1 fe ko gali fi or upr deh bolta h kam krna h kr nai toh m id bnd krduhga ye khaaa ka rule h ki galiya deh fe ko jab humne apne team leader seh bat kri toh vo bolte h sir h yar ab kya kre mtlb sir h toh kuch bhi bole galiya deh rudly behavior kre hum bhi sarra din kam krte h inse leh k thoda kuch khate h

Respected sir/ma'am,
This is to bring to your kind notice that my account named abhishek dubey from [protected] with [protected]@gmail.com has been blocked for no reason or the other and because of this i can't enjoy the facilities provided by you which i bought recently.
Till yet i haven't used even once. Please do something i request you to show me the way so that i can enjoy/avail my facilities provided by you having bought tht membership. I'll really disturbed after this. Please do something at its earliest.
I know you would surely be helpful to me and give a positive response.

Hoping for a kind cooperation.
Thanking you.

Yours sincerely,
Abhishek dubey.
(A gold member)
Data attached my invoice receipt of gold membership which i bought recently and haven't used it yet.

I ordered food at 7 45, and expected arrival was 8 30, but there were no updates on zomato app. So i tried to contact their support team. They were not able to help. After 2.5 hours i get an update in app that food is delivered. But i have not received it. So support team restaurant and the delivery guy are cheating as group.
Also zomato support denied to refund of my money saying that food was delivered whereas it's clear that they are lying.

Last Sunday I have ordered food from Zomato online and paid 418 rupees, I have tired to track delivery boy from long time, called more than 10 times but he didn't responded. After long time he told I have cancelled your order as I didn't pick my phon where the truth is I didn't received a single call from Zomato. Initially I talked in Zomato chat and one of executive told I will get refund my full money and 100 rupees Zomato point for inconvenience. Today again I followed up with zomato executive over chat he told you will not get the 418 rupees, only 100 rupees we will credit at your Zomato account. I am really disappointed with the Zomato delivery service, I am a very frequent customer. But from today onwards I can't trust on Zomato. Without my fault I lost my 318 rupees because of the irresponsible delivery boy, and the Zomato executives didn't take any action on it. Really disappointed.

With regards to order nunber : [protected]

I ordered a combo only because it included french fries / nachos option.

After placing the ordered i contacted restaurant to confirm my option and they told french fries / nachos option is not available with the combo i selected (In zomato app it clearly mentions that it includes nachos / french fries)

I contacted support n they also confirmed that i will receive nachos as mentioned in the order description.

But i dint receive any nachos and only thing that zomato support tried to offer me is 36 rs for all the inconvenience and wrong order.

Seriously!!!

They have rejected my order. Without over dropping me the mail. Even the chat server employee is not responsive when i asked about my order. He simply informed me my order is got rejected.
1) how can my order get rejected before time
2) if he had reached why didn't he ring the bell of my door.
3) why did i was not informed when i asked about my order before even it got rejected.

Zomato is not even providing the refund for the order i have placed neither delivered the order.

Order number: [protected]

I have ordered food and paid the money also online, I didn't received any call from delivery boy and when I called the boy he didn't answered my call and also cancelled my order. Initially Zomato chat service told they will give my full money refund.As I didn't received money on time they are telling we will give only 100 rupees where I have paid 418 rupees. Horrible experience with zomato...

Hi team, i placed an order by mistake on 6 july 2019 at 11.43 am, order i'd is [protected] and i immediately cancelled the order at 11.46 am realising my mistake.
I contacted chat support and there they suggested to mail at [protected]@zomato.com stating my reason.
They have the authority to reverse the penalty as informed by chat support.
I did mailed at [protected]@zomato.com on 6.7.19 and after 50 hrs, i received a reply from tanu sharma (Agent of zomato) that they are unable to reverse the charges due to order wastage by the restaurant.
The order contained 3 no's. Of dosa combo and having said that it is impossible to prepare the whole order within 3 mins of placing an order.
It is absurt.
Zomato is claiming full order value which is highly unjustified.
I have not consumed any single portion of the order, so question of full order value i's totally wrong policy from zomato.
Point to note that when restaurant cancels any order which i placed in past occasion, customer is not compensated for the time value of money lost.
Zomato should be transparent to their merchants and customers equally.
Please request to reverse the penalty for the order i'd [protected]

We had ordered 35 kachori and 35 rasamalai for our company on 7th july. We received the kachoris but not the rasamalai worth rs. 1050/-. I have received a revert from your team that the order was in tact and delivered with all items.

I would like to know why do we have to complain if we have received the order?

Please look into this and take necessary action

Order id: [protected], i ordered food on zomato the valet cancelled the order as my aunt picked the call and talked in tamil. He was still at the door as shown on map. I went and asked him to give the order. He said he cancelled it as he couldn't understand telugu. He could not tell difference between tamil and telugu but he cancelled the order. He said he will return the order at restaurant and i could go and pick it from there. I reached the restaurant but it was never returned. Valet name yogesh phatak. Valet number - [protected]. Location nashik maharashtra

I had order of chutney tikka from hotel jazz bistro, baga, goa on 22nd june 2019.in menu it was listed under veg menu but hotel & zomato delivered non-veg order.
I had word with hotel. They said it is non veg item. But in menu card it was listed in veg section. Very disappointing. Rated that hotel as one start on zomato as well.
Please check attached images.

I am regular user of zomato. My orders gets delivered to my home address regularly. On 9 july at 12.15. I placed the order with empire restaurant sheshadripuram bangalore. The delivery person called and said that the address is wrong and then they cancelled the order. I told him over the phone that the address is correct and the orders gets delivered regularly. He was very rude and said that he cannot deliver the order. Later i got the message that he tried to deliver but the address was wrong. I will not get the refund for it. The location on zomato showed that he even did not move from the restaurant. The order which i placed next from different restaurant got delivered. Order number with issue :[protected]. I want action taken for the rude behavior and cheating

Date of incident: 8th july 2019
Order number: [protected]

Full description of the incident:
I ordered a fire-me-up non veg pizza from mojo pizza via zomato.
They delivered a tex-mex (Veg) pizza.
When i got in touch with support and asked for a refund, they refused to give a refund and instead said they can give me zomato credits which i can use only in zomato.

This isn't the first time i've had an experience with zomato, and i don't wanna lock up 800 odd bucks in this # app. I'd rather use them in swiggy or some other app.

Not only did they refuse to refund the money, but the support agent even refused to email me the transcript of the chat where he refused me.

Desired resolution: get my money back in the mode it was paid (Bank account) and not zomato credits

Hello
I have received wrong order. I ordered chicken wrap combo but they delivered me veg combo without fries and cold drink
When i reached you and also shared photo with you but your agent so much dumb that there is no limit
They keep on repeating the same words. Is this is the way to treat your customers
Is this is zomato policy to serve customers to waste their money and time
I wasred my money on vegcombo.
Are you guys making customers fool. I strictly want my refund regarding the order otherwise i will have to take this order to consumer court or higher court
If you talk to the restaurant then please make me on conference call
And don't try teach me about feedback
I strictly want my refund regarding the order
Thank you
Order id:[protected]

The delivery person denied to deliver at my address. However the same order from the same restaurant was earlier delivered twice at the same address.
I even went to take order in my car to the location mentioned by the delivery boy. I was waiting and I received a message of order cancelled. the person was talking rudely too.
The company should take action regarding the same.

For order number [protected]. The delivery boy did not come for delivery, and zomato is denying refund for the same. I dont understand are we still in the age where we sould not trust zomato and should'nt do online payment and rely only on cod orders.
I am really disappointed.
Zomato seriosly needs to review its policies or the extortion like this wont go on for a long time.