Zomato Complaints & Reviews

Dear abhinay,

Between may 06th - 12th you have delivered more than usual orders to the same customer. We have identified this as suspicious activity. Therefore, access to your account is blocked.

My fe i'd 308177
Ek sms aaya or i'd band
Ya kaha ka rules ha kam say kam ek bar woring to dejaati.
India may to 7khun maf ha fir ek bar mujhe bhi maf kar dijya. Plz plz plz

Sir plz i have request my i'd open.

In last 10 days i had two cases of bad delivery.
The first time was my food which i received was wrong and the other is the food i received was spillt. I did complain to zomato and they refunded my money but right after that they blocked my account saying that they found suspicious activity on my account. They are not even replying to my emails.
Kindly help

In response to yesterday's complaint, a person called me two times today morning asking for my debit cards number and cvv no. It sounded like fraud. I am sure that some person in zomato is somehow related to this racket. The mobile no. From which the call came is [protected]. Please take necessary action. My complaint was regarding non refund of my money which was deducted by zomato on 28th april

I ordered food through zomato app. After sometime i got a call from zomato and they told me they cant deliver food to my location as it was more than 15km. Now in zomato app it is showing that they cannot provide the refund. If you cant deliver to the location then why are you show the restaurants in the list. I need to get my refund. Below are the details of order
Order from frozen bottle, njavallur, chennai
Order number: #[protected]

I ordered from zomato and the order vale was 300 but i didn't have change of 500 so i asked zomato support repeatedly to ask my assigned zomato valet to carry change. Then the zomato valet comes to deliver my order and starts shouting at me why don't i have the change ready for him and how can i expect him to get change for my order and started abusing me verbally when i said i can't help it since i don't have the change at home. Then he leaves with the food and zomato customer support calls me and says i have to give the change to the delivery guy orelse i will have to pay a huge fine if the delivery guy has to give me the change and starts shouting at me again. Then in seconds the zomato valet comes and gives me the change and says now you pay the fine # and laughs and leaves and now i have to pay a fine. My question is what's with the attitude of customer support and valet? Aren't they supposed to be polite and well trained not shouting unnecessarily like this? And taking out their frustration on customers? What is happening?

Zomato has disabled my account from online ordering, all because i complained abut the wrong item delivered by. I ordered chicken chicken sub, subway prepared and sent over egg sub, now obviously i was gonna complain. Provided proof too. They added zomato credits to my account and then conveniently disabled my account. Now those credits are useless for me. I want the credits to be transferred to my bank account and also my piggyback coins that i've earned.

I was trying to order food from restaurant, i tried for two times for payment but it was showing that payment fails but my money was deducted from account for both the times as 97.50rs and 97.50rs respectively, as my 195rs are deducted and till now i dont get refund!
Order no: [protected] & money deducted :97.50₹

Order no: [protected] & money deducted : 97.50₹
Both orders are incomplete but money was deducted and not given refund till now!

Order was incomplete this and then they are not replying on chat it's been more than an hour since then. 200 plus worth of money stolen this is not even the first time.
Before this they didn't refund me money for an order that was not delivered. This time they have not replied to me at all. Let alone lied. Secondly the quality of the food was # too but i guess that's not even half of the problem when they dont even have a customer care number available online these cheapsters think they can fraud people and run a business, pathetic.

I have not received the refund of the money that was deducted from my account as the order was incomplete due to some technical problems. Although it was showing incomplete transaction it has deducted rs.200. I made the order through zomato on 14.05.2019 at 6.12 p. M. And my order number is [protected]. Please do the needful so that i can get my refund asap.

I'd order some stuff from zomato today.in the app my order showed delivered but i think they delivery guy messed up with my order i never received it. I try to get in touch with customer support, they said chat wait time was one minute but there was no response for half an hour and counting now. The delivery guy didn't pick up my calls the only time he did he was extremely rude to me! I tried hard to reach out to somebody in the chats, but it looked like they disconnected from the chat because i kept texting them but the chats just looked weirdly dead after a while. Extremely repulsed by this bad experience with zomato today! This wasn't fair at all!! First of all they mess with my order, delivery guy talks to me like he was doing me a favour delaying my order and so charitably bringing me the food, and then the only support i expected help from disconnect on me. Just cuz they realised there was a mess and they didn't wanna deal with it!!! I might just be one person. But i was a person who valued your services a lot, but even for a customer who just orders food, i was never supposed to be put through this!! This was emotionally hurting. And frustrating at the time you least expected it.

Two days before i order from zomato but got the wrong order and then and there I chat with customer support and share the order pics. They refund zomato credits to my zomato account. But today morning zomato account has been suspended.
Also wrote 3 emil to them since then but not a single response from zomato.

Please note I have approx 250 zomato credits that i won during IPL predictions offer by zomato.

Kindly take the appropriate action.

This is deb mukherjee. My e. Mail address is [protected]@gmail.com. I had placed two orders on 28th april which were not delivered but money was deducted from my account. The details are as follows : order number: [protected]
₹128.25 and order number: [protected]
₹168.60
In spite of repeated reminders and mails to their complaint section they took no action for repaying my amount. Please help me in getting my money back

I tried to place an order of Rs.277 from Zomato app. My money has been deducted from my bank account but no order had been placed, rather it says Payment incomplete.
And there is no possible way to contact Zomato customer care. It's chat service asks me to select the order about which I need to talk. But the issue itself is that the order didn't place.
This is disgusting. Extremely poor customer care service. I want my money back.

I ordered food through zomato in vishapatnam on 9th may & i paid the amount in advance through my credit card. But after 30 minutes of time they cancelled my order without proper information. I saw the status of order then i realised that my order was cancelled by zomato. Then im asked about my money. And they said your amount will be refund within day. But still now i didn't get my money back. Still i'm wait for my money. But zomato didn't respond. Wtf with zomato.

Dear team, i had placed an order yesterday. The entire value of the order for rs. 1021 was paid in advance. The delivery boy never called me. I have phone call logs to prove this. I got a call from a mumbai number, i could not answer the same, since i was in the washroom. I did call back in 5 mins, but that number was not getting through. I got a call at 7.06 and called back at 7.13

I opened the app and saw the order cancelled. I immediately called the hotel, whose number was mentioned in the app. They gave me the delivery boys number. I offered to pick the parcel up. He refused. All this happened within a span of 10 mins.

I tried the chat help as well. Nobody helped.

Request complete refund.

At may 12 i have ordered for 600 rs with zomato code and it was like 1hr to get delivered and i asked them why it was too late and they gave some zomato credits and said pls accept this as an compensation and suddenly at may 14 i cant open the zomato app and it said that my account is currently blocked from online delivery and it's been more than 24 hours and i didn't even got response for my mail. It is like worst customer service

Zomato has sent me the message stating that for order no#[protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been more than a month but i have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours i had to place another order using a different vendor.
C. After a lot of hardships i was able to contact zomato through their chat support platform & they ensured me the refund of my money which i already paid them while placing online food order.

Please don't cheat consumer in the name of online delivery & than looting them of their rightful claim of their refunded money. Hope this message find its source & i would be able to receive my refund.

I ordered some food the day before last night (13th may) and one item (Kabab) had bad odor and taste and i gave same feed back to zomato consumer care for which i had wait long time as there was storm going on outside and customer chat was not available for long time and next day i am not able to open zomato with message zomato — account blocked due to suspicious activity.

And got below in mail (Zomato order application blocked).
App version : 328
Present city : 23
Geo city : 0
Connection : mobile_lte
Identifier : 484b082f-b9cb-4f56-8308-ce006d4252fe
Location : 0.0, 0.0
User id : 32270337
User agent : &lang=en&android_language=en&android_country=gb&device=xiaomi, xiaomi, redmi note 5 prodevice info : xiaomi, xiaomi, redmi note 5 pro
Identifier (Uuid) : 484b082f-b9cb-4f56-8308-ce006d4252fe

I have done my order on 1st may. They cancelled my order due to some reason. But its 15 now and still they have not refunded my money back. Still after so many complains they have not done anything yet. Even they have no answer of my complain and always say that we have processed. My user no is [protected]. Kindly look out to this issue as i am feed up of complaining continuously.

My user i'd:[protected]. My account is locked. Sorry for the inconvenience happened to u. It happened because of error. It won't be repeated again. Kindly trust me. Kindly do the needful. I am sure that any inconvenience wont be repeated in future. Kindly unlock my account as soon as possible. Kindly excuse me for this time. I did not know why you blocked. I did nothing else than complaining about my rotten orders