Zomato Complaints & Reviews

The help i recieved was in the form of burglary. I told them my bank details in my good faith & they used it against me & now have blocked my contact. I want zomato to resolve this now!
They asked me for certain bank codes & got my money deducted & have blocked my number since then.

(I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in the form of credits (₹414). Later on, i come to find that they've blocked my online application account. And are being very unresponsive since then. Kindly help me because i've tried every other way out. And also i have my money in my credit.)

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I recieved an incomplete order from dastarkhwan, lucknow. When i spoke to the support, they said they'll be refunding all my money in the form of credits (₹414). Later on, i come to find that they've blocked my online application account. And are being very unresponsive since then. Kindly help me because i've tried every other way out. And also i have my money in my credits.

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I ordered food from jassi de parathe, order id as written in the subject hereinabove. I got a notification saying my order was cancelled as i was unavailable to collect it and that i was not answering the calls. However, i have not received any calls either from zomato valet or from zomato support team. I received sms 2 minutes back, that is after i addressed the issue with chat support and the sms reads that valet tried to reach you but you were unavailable. Except that there is no communication either from the part of zomato support team or valet regarding my order. I have been at the delivery address this whole time. It's an office premises and i checked with security as well, there was no delivery that was attempted. Despite all of it i have been charged with cancellation fee which is absurd.

Request you to look into it.

Regards,
Kardam marfatia

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Address: ludhiana, Ludhiana, Punjab, 141116

I gave order for 7 dosas from umesh south indian dosa, ludhiana on 20 th april evening through zomato, but the order not confirmed & not delivered, but money deduct from my account rs. 405. It was after rs. 100 discount & include rs. 10 delivery charges & rs. 5 as tip.

So, please refund my money as i didn't get my order.

Thanks

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Apr 23, 2019

Updated by sonia puri why you marked my complaint as resolved, as it is pending yet

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Address: 13-6-600/44/f8,pk layout, Tirupati, Chittoor, Andhra Pradesh, 517501

I have placed an order on april 18 2019 at restaurant hotspot in tirupati the order worth is 650.80rs, the payment was successful full and order got didn't placed, i didn't receive message then and i tried few times after that and with in few mins i got deducted of rupees 1850 from my bank to zomato and order got didn't placed, when i asked and submitted proofs for that to zomato support they said refund is initiated and will be refunded back with in 2-7 days but it's been more than 2-7 days for now and i still didn't get my money refunded i have been chatting with them ever since and all they say is wait. What if we customers do the same for you zomato, we order food and won't pay you, how will you receive that?, saying other to wait for weeks and days and not refunding money, i have been frustrated and disappointed with zomato totally now i am recommending all my friends to use swiggy that zomato, refund my money back.

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Address: 40b opposite Mistry vadia Fatehgang Vadodara, Vadodara, Gujarat, 3920001

I have ordered pizza from domino's unfortunately it won't get delivered to me because of the zomato mistake they have accepted the order and didn't delivered it and domino's cancelled my order and told i will get my money back i chat with agent they told that i will get in 3 business days i didn't get my refund and not even patching with manager i am really upset with the service

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I had placed order from zomato with order number [protected]. But zomato cancelled it saying neither i was available at my address nor my phone was reachable. I called the delivery guy and he said zomato had cancelled the order so he would not be able to deliver. They also didn't refund my money saying it was lack from my end. Despite of many follow ups they are not replying to my mails. Very disappointed with zomato's service. This is not expected to be a healthy behaviour. Can any one suggest if i can file a complaint against zomato.

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Address: 560048

I tried making an order on the zomato app and due to some technical issue with their app the order did not go through but they still charged me for the order. When i contacted the customer support team about this, they told me i will have to wait 48 hours to get my money back even though it was not due to a fault of my own.. This was 3 days back, and i still haven't got my money back and for no reason they suspended my account and are not responding to my emails.

User id : shansalance1994
Phone number : [protected]

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Sir i order from zomato on 19 april 2019 12:16 order no.[protected] by using paytm sir i am from charkhi dadri i go to chandigarh for some work i order food from your restruant katani dhaba the restruant page time for food is 15-20min then i check my bus on 12:35 for charkhi dadri next at 2:00oclock then i call to your restruant for food prepation fast but your restruant tell him the food neccessary item are not hear at the time the item are coming in between 10-20 minutes then i request for another paneer item then he told him the order is prepare in 25-30 minutes that the reason i cancal the order on your restruant demand or for her conveniance but my refund is still pending your zomato support not help

You help otherwise i should choose another way for this that is mean i go to consumer court for that matter

I give to time upto 26 april 2019 then on 27 april 2019 my refund is not given to me i go and complain about your lack of service and for my refund this not an only thought i become an law student i complain for that

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Apr 23, 2019

Updated by hemant722001 When my complain is resolved

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Address: New Delhi, Delhi, 110046

Yesterday i placed a order from zomato and received a wrong order. So i contacted zomato customer care for support. I have the customer care executive all the necessary proofs and he refunded my order value as zomato credits. The very next day when i opened the app, it says something went wrong. They probably blocked my account as i went through other complaints mentioning same issue. Please reactivate it as i have my money stuck into it. And atleast inform the customer before doing such activities with their accounts.
My registered mobile no. [protected]
Email - [protected]@gmail.com

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Apr 27, 2019

Complaint marked as Resolved

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I received different and smelling chicken food and zomato is not responding. Restaurant itself agreed for the refund but zomato is making me fool and looting my money. I want my money back. Indirectly cheating me.
Chicken was smelling raw and rice was different.
Zomato is supposed to refund my money
Ordered items : ghee rice non veg combo
Call me at [protected]

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Address: DLF Phase V, Gurgaon, Haryana

I had placed an order from Rolls King through Zomato Order Number: [protected], Amount: ₹326.15.1 dated: 04/22/2019 and paid through paytm. I never received my order at my doorstep nor did I receive any call from them. When I checked the order status, it said 'Rejected'. I called zomato support via chat and they said that my phone was not reachable and thereby the order got rejected and they've charged me a cancellation fee. I can see nothing in the order history of that sort.

This was a complete lie as my phone was always contactable and they're supposed to deliver the order at my doorstep nor through phone. When I called Rolls King, they were helpless and asked me to contact zomato again as the delivery boy was from zomato. The delivery boy was no where to be found. I have been moving from pillar to post by this fiasco with no fault of mine.

Please look into the matter.

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Address: Kanke Road, Ranchi, Jharkhand, 834006

My account is linked with this number [protected].My order number is is [protected]. You have added in my account cancellation charge.But fault is done from your side .You reached my location late so I refuse to take that order.Now u are blaming me that my number is not reachable and also added cancellation charge. I want cancellation to be omitted quickly and refund of this amount

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Address: Chandigarh, Punjab

Complaint of non registrations of vehicle as commercial vehicle being used by zomato.
That i want to make aware your goodself that certain unlawful illegal activities are being done by the above said zomato and rules and norms are being violated by the company causing financial loss and help loss to the public at large.

Company requires registrations of the vehicle as commercial which are use for deliver the food but the company ask their employee /delivery boy to use his own vehicle for the said commercial purpose and the vehicles used in this purpose are private vehicle due to which financial loss occur to the govt. As registration of the commercial one is requires certain tax to be deposit with the govt which are not being paid by the company to the concerned department.

It is also mention here that these companies are not conducting the medical examination of the persons appointed as delivery boys before their appointment which is mendatary requirement for the company to conduct the medical examination of the employee as per the act to avoid the transmittabble disease which can transmit to the customers from the delivery boy.

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My order went to a different address and the driver refused to come 1.5kms from there to the correct location. He asked rs.50 extra above the charges that i had already paid and when i refused he took the food and left and zomato did not even give me my money back. The customer support is not helpful at all and they gave the delivery guy a choice to deliver my food or not and he clearly said that he is not going to come anywhere.

My order number is #[protected]

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Address: Zomato, Pune, Maharashtra, 411028

Website: Zomato

Zomato is fooling people.stop buying from them. I ordered special hyd veg briyani. Zomato charged me 220+30 delivery charge. Total 250.
When order received, invoice of 195 including delivery charge. When contacted customer support Anurag, he tried to fool me first then started saying sorry when he found that it's there's mistake. He refused to give his Full name and his manager name as well. I have attached the invoice and zamoto bill for your reference.

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Apr 22, 2019

Updated by Sawant 12347 Zomato is charging more than restaurant's and giving discounts to fool people where you end up in paying more even after availing discount code.

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Address: Muzaffarpur, Muzaffarpur, Bihar

Why i have terminated by zomato team,. I working hard per day for zomato, then why terminated me. My login id. Was. [protected]

Please solve my issue. And give one more chanse. To work for zomato.
I will be ever greatful for ur this did kind. Please reopen my id. And inform me

Please. Reopen my id. If i have done any wrong with compny rules and regulations i agree to pay. Penalty for that. What. U will decide. But. Please. Re open my id. My login no. Was [protected]

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Address: 560016

Hi team,

Zomato has charged me an amount of 225 for an order i had to be cancelled ([protected]).

There chat was hung and it only asked me if i need to cancel and i said yes. Later, i see that the chat says that they are keeping full money paid of 225 as a penalty since, i cancelled my order.

I tried to explain that this bit of information never pop'd up on my screen and i only selected two options i. E cancel my order and reason and this information was not available for me to view that time.

They denied my refund and said you have read this on the chat and i said im not a fool to cancel an order and pay the money paid as a charity to zomato or merchant for something i never got.

Zomato denied help. I asked to escalate further and they denied that too and they have swallowed all my cash and are neither willing to deliver my order nor refund my cash.

I need a response.

Regards,
Riti srivastava
Ph: [protected]
Email: [protected]@gmail.com

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Apr 22, 2019

Updated by Riti1609 Hi Team,

I have received an email from someone named Raman, who claims to be working with consumer forum and his email address is: raman.[protected]@rediffmail.com and his phone number is [protected].

He said he will pay the refund to any goverment bank issued card and I informed him that I dont hold any goverment bank accounts and he said its okay, if this is one of family members account too so, I agreed to share the bank account i.e. card details of a family member. I provided him with the card and expiry date and he was persistant on getting the CVV number, which I refused to as, Im a bank employee myself and I'm aware that no one needs the card's CVV number to process refunds.

I told him im not comfortable and he said its for security and I informed him that the number he is calling from is a cell phone number and not a recorded line and email received too is from a rediff email address but, this chap claimed to be working with consumer forum so, ive refused to share the other details and disconnected the call.

Kindly advise if the person calling is genuine employee of consumer forum and why do you guys need my card's CVV number for processing refund?

I would rather receive a refund directly to my paytm account as, all my bank details are already connected to it or would be comfortable, if I can receive some intimation that this is the protocol followed for processing refunds and that my bank details are secured.

Please advise!

Regards,
Riti Srivastava
Ph:[protected]
Email: [protected]@gmail.com

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I had made an order through somato on 04 april 2019. But restaurant didn't accepted the order. Then i got a message from somato that " we had initiated a refund against your order and it will reflect in your account in 2-7 working days.
But still i did not received the payment. So i request you to do the needful so that i can get the money as soon as possible.
Regards
Sithin r

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Address: Basement 61, shri Ganesh Nagar main 80fit road Mahesh Nagar Jaipur, Jaipur, Rajasthan, 302006

To day i have issue in last 2 order
Sevens last order auto decline when i check the status of delivery. Already i was late for dinner. Again i mark one more order. Which was 45 mint late due to delivery boy have multiple booking. After when he came at my door step. He is on bike without same to food box. He just hang on bike handle and. He said sir packing not good that by my pant also get dirty. It was with cold drink.. It have decline the open or damage order. After few minte he has marked deliver.. How can he do such kind of fraud.

Zamato unprofessional team has spoiled my sunday my wife take only veg i order for her. She has not taken dinner. It is worst experiance.
I also try so many time in [protected] on that no but he did not my call. Kindly investigate on urgent bases. Kindly stand your delivery boy i will treat my way. Call me urgent on [protected]

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Apr 24, 2019

Updated by [email protected] 3 Days Has passed by Zamato Did take any action on it. if i will not get Justice in that ill go consumer court .

Zomato Complaints & Reviews

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Zomato reviews & complaints page 286

cheat.

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blocked my account & isn't letting me use my zomato credits and money

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order no.1663920451 - april 23, 2019

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money deducted from, bank but order not confirmed and delivered

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zomato didn't refund my money

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refund of the order

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money not refunded

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unwarranted account block with no refund

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I want my refund

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unnecessary blocked account

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selling old food and not providing the resolution

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fee charged but order not received

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not delivered on time

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not using commercial vehicles and not fulfil food safety safety norms

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charged for food but did not receive it

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order from hyderabad briyaani house.placed on 22nd april at 12:30 pm #1674408813

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why i have terminated by zomato team.

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refund not given - 1041211252

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refund against order (id :1146829861

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false delivery

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