Zomato Complaints & Reviews

On 27th april, i ordered one four cheese pizza from baking bad. I placed this order through the zomato app, and was charged rs. 513.90 for it two times. The two reference numbers for the money deduction are:
Ref#igafzyxvf1 and ref#igafzyxzs5

On may 2nd which is today, i ordered a thali from roomali garh. This costed rs. 283.09 which was deducted from my account but the order was not placed.
The reference number for this money deduction is:
Ref#igagaworj6

In total, i have lost 796.99 rupees. I expect a full and fast refund of this amount. It is very inconvenient to lose money like this. Please see what you can do as soon as possible. This is extremely frustrating.

Hi,

I will start this email saying this -"is it a joke"

Few days ago, i ordered pulao and chicken bhuna from a restaurant called 'aami bangali" refer to the order number - #[protected]. However, once i unpacked the food, i found instead of pulao they sent me rice and instead of chicken bhuna they sent me chicken kosha. Unfortunately, i had already rated them before unpacking the food because of the delivery guy behaviour but that was a fault.

Again, today i order the same dish refer to#[protected] thought, that was a mistake may be. After placing the order, i called the delivery guy and informed him everything about the previous order. He promise me this time it won't happen again.

Again, again i received plain rice and chicken kosha. Please find the attached screenshot of the food received.

Not only i want my money to be refunded, but also i want apology from the hotel owner. We are not asking free food, if you don't have the menu with you, wipe it off from the list.

Zomate also should be responsible for this along with the hotel, its your responsibility as well to cross check.

I will make sure one thing if i am not getting proper response from zomato nobody will order from zomato in my known circle. I have a youtube channel so that i have a good contacts, do revert back asap with the resolution.

Thanks,

Suvradip choudhury
Contact - [protected]

I kept order via zomato at sangeetha veg restaurant for two items namely onion uthappam and wheat halwa but to my surprise when i received the delivery at 12.00am and came to room opened and saw the package but wheat halwa was missing. I tried to contact zomato person through their chat window in app but they did not respond though it is showing chat wait time as 1 minute. Secondly then i called to restaurant people for the same they responded stating they handed over the item to zomato rider. So the wheat halwa was missing from the order and zomato people are so insensitive to customer issues... I want the issue to be resolved with a penalty on them

I cancelled my order by mistake and i told zomato chat guys about it but still they do not refund my amount saying retro has made its order they will be in loss. I told them to deliver my order than but they refused. Restro told me that my order is ready but zomato is not giving them money as they are saying customer has cancelled. Zomato people are making fraud with me as well as retro.

Order no-[protected]

I ordered cake at 3.30 pm today from cake 24x7 vasantkunj. Delivery boy sonu @ [protected] came..

Delivery boy told he rang door bell and kept cake out side door as my wife get delayed by 5 min in opening door..

In 5 min he told my cake got stolen.
This guy taken it back and when my wife called to check, he start misbehaving.

She recorded all communication.

I will do police fir against zomato and sonu, for this if zomato not take quick action.

This is not about cake or any delivery boy from zaomato.. But this is reputation of zomato.

I have order food from kafe9 kasba on wednesday around 8:27pm of amount rs 880, but sadly i didnt receive the order. The delivery boy is saying he called me though i didn't get any call but he didn't bother to deliver me at doorstep when my full address is given. On same day i ordered food from another restruant and i received the food without any ring at my doorstep.
I am disappointed with the delivery done by soumen on wednesday and need full refund.

Hi,
I ordered one item item (Order id - [protected]) at 9:44 p. M today.
I never received my order and status was displayed as delivered.
I tried contacting zomato support and waited for more than 40 mins. They never responded.
I tried contacting the delivery boy and his no. Was switched off as well.
This has been continously happening in the past. I am writing this complaint for the last time because i won't be using your service anymore.
I will also make sure that none of friends or family members use zomato.
I will definitely lodge complaint on other forums and would write email to your ceo.
I know only my concern won't affect much but i will make sure that it is on a large scale.

Thanks
Rituraj
Contact - [protected]

Order ID:[protected]- Hi I have ordered the food with a proper address but your delivery agent did not come to the mentioned address he went to wrong address and at last he asked me to send the location I have sent to his whatsnumber that is [protected] after looking at the location he rejected the order stating wrong address. Is it my fault? After contacting to your customer care service I got good response stating it is my mistake so 100% penalty and there is no refund. Why should I pay the penalty for your delivery agent mistake? I want my money back

With above mentioned subject iam chiranjeevi s from mgit college hyderabad, i visited to a frame kitchen restaurant near to my college with zomato gold visit id 12528859, as for zomato gold terms and conditions zomato gold is applicable only on dines it is not applicable on parcel or delivery

Hence i placed on order by using gold benefit but their is no free drinking water if table service served,
It means how the zomato choose the restaurant as gold selected restaurant if it won't provide free drinking for table service??

In such cases it should provide parcel or delivery or should provide or select which hotel give the free water for dines service or otherwise indirectly zomato is supporting to the restaurant to stop giving free drinking water

Respected sir/ ma'am,
I am a regular customer of Zomato, today i found something very strange from there side.
My account was working all well till the noon. suddenly when i opened it in evening
It shows online ordering service has been disabled due to suspicious behaviour.
Don't know what behaviour they're talking about.
I issued a complaint against one of their partner restraunt for delivering incomplete order.
To which they apologized.
And send me 72 rs. (Not in account) as Zomato credit.
And next time when i was going to use it
They are showing me you're disabled.
No cause, no issue, no warning nothing .
They just disabled my account
And I've lost my money which was there as Zomato credits.

I ordered my first prepaid order from zomato & filled all my details and address as cod was not available. After some time delivery person called and said my address and his map location isnt same so he can only deliver upto the location shown to him and not to the actual address we have provided. Then there was a call from your agent and i said the whole issue. He said to contact the delivery person. Even before i could talk to the delivery person for any extra charges. Your agent had cancelled my order & my ₹587 is wasted. My address is verified on zomato app. If location shown by your map is not matching with the address i have provided, then the order should not have been accepted in the first place. Clearly this isn't my fault. There is an issue with your system. Zomato have no right to cancel my order and get my money wasted. Too disappointed with their service. I have ordered the same items on the same location just after this order was cancelled from different account which was cod. The order was accepted and delivered to my location because it was cod. I want my money back. My order no. [protected]

I ordered food from zomato and i cancelled it as i wanted to modify the order. My money was deducted but after cancelling the order, i didn't got any refund.
Again, i placed the order from zomato but my order didn't delivered and they show the status as delivered. My money again got deducted.
Now, when i try to contact customer executives, they do not respond. Zomato has a very pathetic service. Can you help me in getting my money back.

We have order some food from zomato and after some time it was cancelled by delivery boy but in the application it was still showing under process.

I have requested many times for refund and also try to reach to you customer care executive but they are also not responded on chat n not giving the refund.

My order no is [protected]

We are try to reach them via chat but they ignoring our messages as well as they are not giving the resolution on that

I've placed my order on zomato at 7:46pm on 30th, april. They have cancelled my order without my concern or contacting me. When ask for help they say that my address was incorrect but my address was all correct and i've received my orders which i've placed before the 30th, april. They charged me with cancellation of order even i did not cancle the order. Their cancellation policy is they can charge me with cancellation if i myself cancel the order but i did not, yet they fined me with cancellation charges.

So i want my refund of full 91rs. Because it was theirs mistake. And their customer care team ignored me when i asked for help.

I have tried ordering twice from zomato and both the times money got deducted of 85.25/- and 108.25/- but order not got placed ones also. I got message of parameters missing on transaction page and trued to connedt to zomato, but they are not responding.
I want my refund.. Please help me for the same.
And please let me know what exactly i need to do and when it will be refunded in my account

Hi

I have ordered food from zomato on april 30th 2019. The deliver boy was not able to found the address. Its the same address where they always deliver the food. When i asked him to come to the location he started saying he wont come as the location is not the same that the gps shows and also said that there are 10 apartments with the same name so he cannot find out. I tried to instruct him over phone but he was reluctant and did not come and after that when i spoke to the customer care they were also not able to solve the issue and were beating around the bush. He also said that the location will be within range but the delivery boy did not agree to him and so after that the executive started saying the location is not correct.

Please look into the matter as this was very unprofessional for a company that is for the consumer. And they atleast should have enough respect to talk properly

Date:28/04/2019 that day at 8:05PM ..i ordered BUTTER CHICKEN from Zomato app ... when I recived my order after that ...when going to eat this then I put this into bowl ...there is WOOD stick inside my dish ...this my worst experience ever i see ...after this I call restaurent for this ...i told them after this they cut my call ...i call them many times but they didn't respond ... please take action against in this matter ...i provide details of order no. & dish which they give me ...i complain on consumerhelpline.gov.in with reference no.1288902 & i also complain on FSSAI with reference no. CMS0008557 ...i want to take legal action against ZOMATO app & M.M khan restaurant

I ordered food, however never received a call from the delivery boy... whereas .
.I was able to receive calls from all others...hence I called back the delivery person checking his location... went outside to get the food...he refused to give it to me...and now they are charging me cancellation charges..y would u refuse to give me food and then charge me ?... pathetic service

Order [protected] placed on 4th April
Not delivered, there was a fire in the mall where the restaurant was
I had to call and find out the status, zomato didn’t update me
Worse the order is updated as delivered !
I have complained on 8th April and then again on 18th April, both times I have been told refund is initiated and it will get to me in 5-7 days.

30th April today and no refund in sight !!!

Sir, I given order by zomato app and i paid money through PAYTM. And delivery boy not deliver food to me. And he said its not my navigation are so i can not deliver your food and i am cancelling your order. I talk to zomato customer care he said i will refund your amount. But still i am not recived any money in my account. Poor service of zomato. My cell no [protected].