Zomato Complaints & Reviews

I had placed order from zomato with order number [protected]. But zomato cancelled it saying neither i was available at my address nor my phone was reachable. I called the delivery guy and he said zomato had cancelled the order so he would not be able to deliver. They also didn't refund my money saying it was lack from my end. Despite of many follow ups they are not replying to my mails. Very disappointed with zomato's service. This is not expected to be a healthy behaviour. Can any one suggest if i can file a complaint against zomato.

I tried making an order on the zomato app and due to some technical issue with their app the order did not go through but they still charged me for the order. When i contacted the customer support team about this, they told me i will have to wait 48 hours to get my money back even though it was not due to a fault of my own.. This was 3 days back, and i still haven't got my money back and for no reason they suspended my account and are not responding to my emails.

User id : shansalance1994
Phone number : [protected]

Sir i order from zomato on 19 april 2019 12:16 order no.[protected] by using paytm sir i am from charkhi dadri i go to chandigarh for some work i order food from your restruant katani dhaba the restruant page time for food is 15-20min then i check my bus on 12:35 for charkhi dadri next at 2:00oclock then i call to your restruant for food prepation fast but your restruant tell him the food neccessary item are not hear at the time the item are coming in between 10-20 minutes then i request for another paneer item then he told him the order is prepare in 25-30 minutes that the reason i cancal the order on your restruant demand or for her conveniance but my refund is still pending your zomato support not help

You help otherwise i should choose another way for this that is mean i go to consumer court for that matter

I give to time upto 26 april 2019 then on 27 april 2019 my refund is not given to me i go and complain about your lack of service and for my refund this not an only thought i become an law student i complain for that

Yesterday i placed a order from zomato and received a wrong order. So i contacted zomato customer care for support. I have the customer care executive all the necessary proofs and he refunded my order value as zomato credits. The very next day when i opened the app, it says something went wrong. They probably blocked my account as i went through other complaints mentioning same issue. Please reactivate it as i have my money stuck into it. And atleast inform the customer before doing such activities with their accounts.
My registered mobile no. [protected]
Email - [protected]@gmail.com

I received different and smelling chicken food and zomato is not responding. Restaurant itself agreed for the refund but zomato is making me fool and looting my money. I want my money back. Indirectly cheating me.
Chicken was smelling raw and rice was different.
Zomato is supposed to refund my money
Ordered items : ghee rice non veg combo
Call me at [protected]

I had placed an order from Rolls King through Zomato Order Number: [protected], Amount: ₹326.15.1 dated: 04/22/2019 and paid through paytm. I never received my order at my doorstep nor did I receive any call from them. When I checked the order status, it said 'Rejected'. I called zomato support via chat and they said that my phone was not reachable and thereby the order got rejected and they've charged me a cancellation fee. I can see nothing in the order history of that sort.

This was a complete lie as my phone was always contactable and they're supposed to deliver the order at my doorstep nor through phone. When I called Rolls King, they were helpless and asked me to contact zomato again as the delivery boy was from zomato. The delivery boy was no where to be found. I have been moving from pillar to post by this fiasco with no fault of mine.

Please look into the matter.

My account is linked with this number [protected].My order number is is [protected]. You have added in my account cancellation charge.But fault is done from your side .You reached my location late so I refuse to take that order.Now u are blaming me that my number is not reachable and also added cancellation charge. I want cancellation to be omitted quickly and refund of this amount

Complaint of non registrations of vehicle as commercial vehicle being used by zomato.
That i want to make aware your goodself that certain unlawful illegal activities are being done by the above said zomato and rules and norms are being violated by the company causing financial loss and help loss to the public at large.

Company requires registrations of the vehicle as commercial which are use for deliver the food but the company ask their employee /delivery boy to use his own vehicle for the said commercial purpose and the vehicles used in this purpose are private vehicle due to which financial loss occur to the govt. As registration of the commercial one is requires certain tax to be deposit with the govt which are not being paid by the company to the concerned department.

It is also mention here that these companies are not conducting the medical examination of the persons appointed as delivery boys before their appointment which is mendatary requirement for the company to conduct the medical examination of the employee as per the act to avoid the transmittabble disease which can transmit to the customers from the delivery boy.

My order went to a different address and the driver refused to come 1.5kms from there to the correct location. He asked rs.50 extra above the charges that i had already paid and when i refused he took the food and left and zomato did not even give me my money back. The customer support is not helpful at all and they gave the delivery guy a choice to deliver my food or not and he clearly said that he is not going to come anywhere.

My order number is #[protected]

Zomato is fooling people.stop buying from them. I ordered special hyd veg briyani. Zomato charged me 220+30 delivery charge. Total 250.
When order received, invoice of 195 including delivery charge. When contacted customer support Anurag, he tried to fool me first then started saying sorry when he found that it's there's mistake. He refused to give his Full name and his manager name as well. I have attached the invoice and zamoto bill for your reference.

Why i have terminated by zomato team,. I working hard per day for zomato, then why terminated me. My login id. Was. [protected]

Please solve my issue. And give one more chanse. To work for zomato.
I will be ever greatful for ur this did kind. Please reopen my id. And inform me

Please. Reopen my id. If i have done any wrong with compny rules and regulations i agree to pay. Penalty for that. What. U will decide. But. Please. Re open my id. My login no. Was [protected]

Hi team,

Zomato has charged me an amount of 225 for an order i had to be cancelled ([protected]).

There chat was hung and it only asked me if i need to cancel and i said yes. Later, i see that the chat says that they are keeping full money paid of 225 as a penalty since, i cancelled my order.

I tried to explain that this bit of information never pop'd up on my screen and i only selected two options i. E cancel my order and reason and this information was not available for me to view that time.

They denied my refund and said you have read this on the chat and i said im not a fool to cancel an order and pay the money paid as a charity to zomato or merchant for something i never got.

Zomato denied help. I asked to escalate further and they denied that too and they have swallowed all my cash and are neither willing to deliver my order nor refund my cash.

I need a response.

Regards,
Riti srivastava
Ph: [protected]
Email: [protected]@gmail.com

I had made an order through somato on 04 april 2019. But restaurant didn't accepted the order. Then i got a message from somato that " we had initiated a refund against your order and it will reflect in your account in 2-7 working days.
But still i did not received the payment. So i request you to do the needful so that i can get the money as soon as possible.
Regards
Sithin r

To day i have issue in last 2 order
Sevens last order auto decline when i check the status of delivery. Already i was late for dinner. Again i mark one more order. Which was 45 mint late due to delivery boy have multiple booking. After when he came at my door step. He is on bike without same to food box. He just hang on bike handle and. He said sir packing not good that by my pant also get dirty. It was with cold drink.. It have decline the open or damage order. After few minte he has marked deliver.. How can he do such kind of fraud.

Zamato unprofessional team has spoiled my sunday my wife take only veg i order for her. She has not taken dinner. It is worst experiance.
I also try so many time in [protected] on that no but he did not my call. Kindly investigate on urgent bases. Kindly stand your delivery boy i will treat my way. Call me urgent on [protected]

This is regarding an order that I placed with zomato through zomato app today at 8:31 PM order ID:[protected]. I received first call from the delivery guy at 9:18 PM and last call at 9:24 PM after which he cancelled the order since I was not able to pick up his call. At exact 9:29 PM, I called the delivery guy to ask him where he was. I apologized to the guy upfront as it was my mistake I was not able to attend his call. He responded so rudely to me and then said "mere ko sorry kehne ki zarurat nahi hai, pehle toh phone nahi uthati aur fir sorry mangti hai. Meine order wapis kar diya hai, ab jo karna hai kar. Customer support pe baat kar." I told that guy that I am apologizing to you and you are misbehaving. He said, "dont talk to me, talk to customer support." This guy just waited for 5 minutes and cancelled my order.

There are so many times when a person could be busy somewhere else. I have a sick patient at my home and I was attending her. And I called him back just after 5 minutes of receiving his last call. When he had my complete address, why didn't he come to the address and delivered the order.

There are so many times that i just ignore the lack in services of zomato. Twice I was delivered wrong order and several times the order is so much delayed that it's cold. I bring this to their notice through complaints so many times through zomato's chat support but in vain. They just apologize and say that it will not happen again. I just ignore and do not escalate it.

But this time, I lost my patience after the delivery guy responded so rudely. I would request you to kindly take necessary action against this company. Their service is worst and day by day it is getting horrible.

Your prompt response will be appreciated.

Thank you.

Regards,
Pawandeep

I have order 4 rolls on 17th march and 1 roll is missing, i have raised complient and i recevide 140 rupees on zomato credits but after one month they have expried my money.
Thats not promotional amount and why zomato add on zomato credit?
There is no customer care no. And chating team is #*#*#.
Order id #[protected]
Phone no. [protected]

I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.370. 55) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response.

I have ordered food on zomato and paid thr money through paytm of 162 rs but the order is cancelled due to thechnical error. When i asked about that money they are harassing me. Its been 24 hrs still i didn't got the money. Zomato is a commercial company which cheats customers for money
Order id:[protected]
Please help me for this issue, zomato is cheating nearly every customer someway or the other

I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.944) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response.

Yesterday i ordered from zomato and tried to pay through card. One payment showed incomplete so tried to pay again. My two payments were deducted of 111rs. Total 222rs were deducted but still no order placed. Chat assistant talks so rudely. Not even listening me properly. My one amount of 194rs were deducted before 12days which is not returned yet. Now how to get refund from this zomato?