Zomato Complaints & Reviews

I have ordered chill chicken, and i have received veg tarka. When i try to contact with zomato team but there is no one available to assist. I have try to contact with the restaurant named "roti centre". They are not ready to listen the problem. My problem still not resolved by restaurant or zomato. Looking for possitive response. After contacting with the delivery boy he is telling it's not his fault go to zomato support for the same.

Order no [protected] from fresh menu.

I order the food from my office at sarjapur at 1.. Pm afternoon.
I starved. I waited till 3.30 for my food.
It was not delivered until 3.30.

I left office, reached home and opened zomato to complain about this, which is not possible in app and i see that food is delivered.

I don't know whom and when and where it was delivered.

I left office at 3.30 and until then the food was not delivered.
A person who is starving cant wait until he/she dies with hunger.
I had to step out to eat.

I need my full refund.

Hi my name is shravan deshmukh no.[protected]. I placed order from zomato order no [protected] 14th april at 11. 23pm not received order due which me and my friends are going to sleep without havin anythin. When trien calling delivery guy, no was switched off. When called zomato customer care no one answered my call tried calling customer care from different no no response. When we contacted customer care on chat, he asked me to wait for some time, i have got everything in chat, and want to escalate issue with zomato.

Yesterday i ordered my food on which i claimed 30% cashback and they given me in zomato wallet but after some time my account was suspended or blocked by zomato. And i cannt even open zomato app my id is [protected]@zdfpost.net and contact no. [protected] please resolve my issue and i also having 170rs in zomato wallet and also help to get them. I cannt even think why did they did this please help i will be thankful for your help.

This Zomato take my order at 10:40 p.m.
the Zomato app is showing your food is ready . After 10 min it's showing the delivery boy Abhishek Poddar is on the way after 45 min it cancel my order at 11:20 p.m. I call the delivery boy many times but didn't pick my call. I tried to contact Zomato support for food from other restaurants but it's not response me .now no restaurant is open and I have to sleep without dinner I need compensation
Order no [protected]
My Phone number [protected]

I ordered abt 2 n half hours ago... N now my order stand cancelled due to temporary glitch at zomato end... Aap kept on showing dat order has been picked up... Which never reached me... My guest had arrived... N u had caused such a embarrassment to me... Who will pay for my reputation... M u take money at dat instance... Y refund take such along time... Order was an ice cream... My son had to cry alot bcs i cant deliver him same... Ho will pay for dat emotions... I supposed time to del d aap... If order was cancelled y aap kept on showing same will bedelivered soon

Placed an order yesterday from down town kitchen (Order i'd : [protected]) as i had guest over so it was a bulk order, the zomato app showed the "food was on its way" message for almost 1.5 hours, i tried calling the restaurant but both numbers were not reachable and apparently they're still not so i went to chat support, even they couldn't reach the restaurant or the delivery person and were continuously asking me to wait. Ultimately i had to get the food from somewhere else in the mean while and had to face such embarrassing situation. Also, when i asked for the refund, your agent told me that he can't do anything to help me get the refund and told me that the order can't get cancelled and requested me to take the order after the delivery guy called me after 1.5 hours with cold food. So i took the order and the guy told me he would take action against the case but no notification of any work being done. I request you to please reimburse the amount of 472.75 as soon as possible. I am not at all pleased with yesterday's service.

I have order food through zomato. I got the rotten/spoiled food from pritam dhaba amritsar. My 3 year old daugther, me and wife also had it. We all fell ill and now dont know who among is responsible for this big blunder with customer. I also did not find any link on zomato app to register a complaint. We ordered trusting zomato so i believe they should compensate me.

This is my email ([protected]@gmail.com)
Sir why you have blocked my account . I have also 441rs in my zomato wallet. I don't know what's my mistake or it's your mistake. I placed total 4 order. Please do something and trust me sir only complaint for bad quality of food. This not my intention to refunding the amount. Next time i will not complaint in anyway that if my food is rotten.so now please sir unblock me.

I have ordered through Zomato -
Order ID [protected], Order From TBG- The Biryani Guys
Date April 14, 2019 at 01:06 PM
Delivery Address
Room 007, Department of Earth Sciences, IIT Bombay, Next to CSRE department, Powai IIT

They cancelled my order saying that I did not respond to their call. While I did not even get any call from anyone. Now they are saying I wont even get my money back. Are they making money like this. i HAVE MADE PAYTM PAYMENT OF THE ITEM.
I called restaurant and they said they dont know anything talk to zomato. Kindly help me to get back my money

I have using my zomato account since ling time one day I have bad rating to one restaurant because i got very bad food
From that on wards my account was blocked by zomato company
I have asked so many times to company
But they didn't responded
I want my account back
@[protected]@gmail.com
This is the email of my zomato account
I want my account back

I wanted to modify the order and hence cancelled the order.And i ordered right away.They are charging me for that.And this policy is not mentioned any where atleat before cancellation they should have told me. They said it would be turned and all ### and after 4days they now saying ot wont be.I need the refund or else stop this app.
Order No - [protected]

I ordered biryani from Behrouz Biryani through Zomato. This was around 21st march. Since then I've contacted your chat service several times and they keep saying that my money will be refunded.
But I never got it. Such a waste of time.
850 RS gone.
Order id is attached in image. I'm filing complaint in consumer court on Monday and putting the same on social media.
Unless I receive my refund immediately. Unprofessional company.

I'm very upset today because my money is deduct by your end.problem is that my order is x.at 9:01pm I hve received a message your order is accepted .but after 37 min we dnt receive any order .after that we receive a call from hotel and he say your order is not yet. This is not 1st time this is second time. Why you cheating with me..please return my money...
Thanking you

I have placed an order with zomato of id [protected]. Restaurant has accepted the order and again rejected it without any call or intimation and updated the status as my number not reachable... My number is in reachable location and if suppose my number is not in reachable area i will get the missed call alerts... That was not done.. Means it is in reachable area...

I dropped mail to [protected]@zomato.com and the customer care people replied me back that they are not responsible. My order not delivered and simply deducted amount. Deducting amount and saying sorry means what should the customer can take it. Either money or food are not delivered. Will sorry equalize to the value of money..

One way ur promoting business by giving people n no of offers and the other way ur cheating people like this.

I ordered chicken strips and chicken pizza (Rs 158.80) with coupon. I placed the order at 18:29 and was checking the live map and the delivery guy was driving to somewhere else and it kept showing "14 minutes more". I had to cancel the order because it's too much wait time and when i cancelled the order i didn't even get a refund. When i check with zomato (Zomato support chat) it said "order was cancelled with a penality of 158.80 rupees. The remaining amount was refunded" that makes no sense

Placed an order from my zomato app, waited for 1hour :30 minute but order didn't deliver. Called customer care as well as used chat functiinalty but they are really rude and putting blame that number was not reachable, there was complete address available they could have used door bell if for some network issue that number was not reachable. when called their customer care department had world with some naresh kumar who was telling that it is their protocol not to use door bell, asked him if he can point where on the app it isbwrritten in bold and clear about such protocol he didn't bother to answer.. Asked him to transfer to supervisor he too denied and disconnected the call

This is regarding order #[protected] which i i placed at 14:01 pm on aoril 7, 2019. The order which was supposed to be delivered within an hour was delivered after 3 hours and during this time there was no response to the communication by either zomato or the restaurant and i had to control my hunger for 3 hours.

Finally, after the order was delivered, the customer service executive mobile no. +91-[protected] attended to my call and promised the refund of the order amount of rs 299.56. However no refund has still been received.

I have even dropped an email to [protected]@zomato.com to complaint but no response has been received from their side.

I expect you to help me in getting my amount refunded from zomato.

Thank you

I ordered grilled chicken nugget with mayo dip.
When the order arrived nuggets were all over the place and mayo dip was missing, i did contact the customer care through zomato chat the said i will recieve a full refund in 48 hrs, it's been 7 days still didn't receive a refund.

I sent them another text 48hrs ago the said refund will be done in 24hrs. Still didn't receive the refund, they gave me 97₹ as apology, ordere was 400₹.

Order id: [protected]

Hi my name is sachin bablani.. I ordered on zomato 13 april.in my order they put onion but zomato refund me. After half n hour around i ordered again and i mentioned in my order without onion and i called there for my option. But they put again onion. I showed the picture to zomato but they refund only 24 rs.. Only.. I need my full money with loyalty.. My mobile no [protected]