Zomato Complaints & Reviews

I had made the payment first time it was reflected incomplete but amount of 111 rupees was deducted second time from the same place i made payment of again 111 and order accepted but after few minutes order rejected declined as it executive is saying my number is not reachable... Not informed me prior before cancelling secondingly saying lie my number is reachable. I had made mybboth orders from jhakkas... I want my total amount of 222 rupees as order was being cancelled by it side. And it services continuously make us fool. And i hv d entails and proofs.

Hi aman,

There was no specific food prepared. It was a ready-made sweet dish which was ordered and it was cancelled within a few seconds. There was no wastage in this process. We timely informed your team over chat and over phone. Moreover, your runner never came for delivery. So your stand is primaface wrong. Your team members never gave me a chance for refusing the delivery because nobody came for delivery.

I advise you to think over this matter prudently. Your team have duped me of my money by breach of trust. I will not tolerate it. I know it is just rs 355/- however it is my hard earned money. If you have changed your policies but it doesn't mean that you will start duping public with its money. Suppose, it you dupe each of the mobile users by ₹ 10 /- per day, you must be doing a scam of crores of rupees in india. Many of the customers are so busy or unaware about their rights that they do not complaint about this policy related theft, scam or frauds on the social media or legal forums. On the contrary, i am a vigilant, legally equipped and socially active person. So, i am giving you this opportunity to change your decision.

Kindly take this matter up with higher ups and get my money refunded. This income generated by fraud means will not auger well for you. I have got my brother as a senior advocate who will screw your company legally and your company will have to pay penalty for this illegal act of theft of my money.

Later on, you would pay not only these ₹ 355 but also penalty for the mental harrassment and legal expenses.

It's my humble request to return money without much delay.

Regards,
Shatrujeet singh

Sent from yahoo mail on android

On sat, 6 apr 2019 at 11:12 pm, zomato online ordering
Wrote:
Hi there,

Hope you are doing well.

Thank you for raising your concern regarding the order id [protected].

We would like to inform you that zomato doesn't support cancellation in it's platform and according to our new policies, if the order gets cancelled on customer's request than cancellation charges equal to the order value gets levied and we won't be able to refund the same.

We do understand this policy is not good as in customer's point of view but frequent cancellation can leads to wastage of food.

Feel free to reach out to us in case of any queries / suggestions.

Best regards,

—
Aman singh
Zomato online ordering team
Reach us at [protected]@zomato.com

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{#hs:[protected]#}
On fri, apr 5, 2019 at 11:29 pm ist, wrote:
Your executive cancelled my order number [protected] without any refund without my consent.

Kindly refund my money to my paytm number otherwise i will raise this theft of re 355 on different social media forums.

This will become a highly loss making preposition for you.

Sent from yahoo mail on android

On fri, 5 apr 2019 at 9:50 pm, zomato online ordering

On fri, apr 5, 2019 at 9:50 pm ist, wrote:
Dear team,

Your executive cancelled my order number [protected] without any refund without my consent.

Kindly refund my money to my paytm number otherwise i will raise this theft of re 355 on different social media forums.

This will become a highly loss making preposition for you.

Regards,

Shatrujeet singh

Sent from yahoo mail on android

Yesterday (5th april) i made an order on zomato around 9 pm form sandwizza restaurant of a cheese masala toast with extra cheese which costed me around 106.50 after discount. I received my order around 10pm which was not complete there was no extra cheese. I tried to complain about it at 10pm when but there was no response from zomato from their delivery support. Again i tried around 12pm but still there was no response. Then in morning i tried again for the 3rd time this time i got the reply but it was too late and as no notifications come i was not able to reply then beacuse i was travelling at that particular point of time. Then again for the 4th time i placed an complaint today in the evening around 7pm and got their response finally and what they replied was unexpected as they put allegation on me that the they have already compensated me for the order. Which i haven't received. I asked them to show me the proof but there wasn't any. Then they wasted my hour and credited only 50rs back and when i asked for full refund they said they can't help it. And wasted my money my time and put an allegation also. They mentally tortured me from their slow n misbehaved response. I' attaching the screenshot as there is limit of only 1 so the major one in which they puy allegation that they compensated me.

Hi team, we placed order no [protected]. And after that we wished to cancel it and asked your zomato person to cancel it. And asked how much money will be deducted. That person did not tell anything about and deducted whole amount of order as cancellation charges. Neitger when we requested if this much amount is deducted better we will order but no option for this too. Now, i do not have the order neither my money which is all deducted as your cancellation charge. I want proper refund of my order.

I ordered from a restaurant and the food was terrible and also they provided incorrect quantity. I complained to zomato customer service and the person took more than 1 hour to resolve the issue and after that my account was suspended. Now i have money stuck in that account and they have blocked the account without any reason. I have written many emails and asked about the "suspicious behavior" they considered to block the account, but they have no reply for this. The account has been blocked unjustly and i want that zomato unblocks my account as soon as possible.

Hello,
I have ordered food from zomato and within a second i had cancelled it. But i did not get my refund saying that it is deducted as cancellation fee and the cancellation fee is same as my order fee. If people dont have the option of cancelling their order how could we choose to order from zomato. Think about it. My order number is [protected]. Please look into the issue and do needful.
Thanks in advance.

I ordered the food online using zomato. Order number is [protected]. Total amount 260/-.
Order got cancelled and within seconds.
I did chat in support option with zomato but they refused to credit the refund.
If i would have took more time in cancellation at least that is acceptable but within seconds or a minute order was cancelled.
Now neither they are initiating refund nor they are delivering the order. I am in loss.

I'm a regular zomato user and today when I open aap, its asking me contact permission. Without which its not signing me in. What kind of condition this is!! Whts the relation of my food ordering with my contacts. Please revise yourself otherwise you are gonna loss your users if you people care people's privacy. I'm like using zomato until today that's why I'm writing here to get it better before.

Dear team,

Today i had order food of rs 3500 from dhaba through zomato.

We were eagerly waiting for our food at the end food came after 2 hours.

When we opened the packet

1. The food was cold
2. There is a kind of rotten smell coming from the food.
3. No bill given to me.

I had called the delivery guy to take this back entire food and give me a bill that gentleman had disconnected my call and said talk to restaurant.

I mean i cant believe you guys are so good in fooling your customer.

Now i want you guys to refund my money into mh bank account.

A/c no - [protected]
Ifsc code - hdfc0000090
Bank name - hdfc bank

Regards
Amit jha
[protected]

I have ordered today at zomato at 9.42 pm. And i didn’t get my order. I am starving n can’t go anywhere and paid the amount also. Chat people are not solving my issue. I want explanation and you people should take action. We are having exams and without preparation am waiting for food. On app they r showing the food is delivered. Please take action please

I ordered food products from theobroma with the delivery partner being zomato. I received stale product which was very bad in condition. Even aft
Er raising complaint, one of their messages had that they are bound by their rules and terms and can not help me. I was also charged delivery fees though i am a gold member on zomato. There is no customer care number available.

On 17 march i ordered food under epic deal of 50% off like i did in previous instance but this time the code didn't appear and the full payment is made and deducted.. So i immediately cancelled the order in less than a minute and re odred the same menu again.. This time the discount applied.. Uoon asking your representatives about refund he said (On chat) the refund request is sent and will be credited to your account within next 24 hours... More than five days now there's no refunds yet
Screen shots attached

Just because my mobile no. Was unreachable they have cancelled my prepaid order and charged whole amount and cancellation charges after contacting customer care support and [protected]@zomato.com they both have declined to make refund as they have claimed that your amount is charged against cancellation charge. How could they charge whole amount as they have my location and address as well.

I have ordered the food from pushpa restro the food was full salty oily burnt and fully wasted as the food is that bad that human being can't have it.
I raised the complaint in chat section abt the same but no positive reply i have received
When i received the food i tatsed and then messaged for the same and tried to contact the restaurant person but the call was not attended by them.
Want to escalate the case and want them to issue the refund for the same
As. I really trust lyk zomato for their rating and food but this tym i have very much disappointed.

Plz assist and do the needful

Yesterday order for my food from zomato. After waited more than 50 mints, still not received. When try to connect with cc, the guy call vijay behave so rudely. They said address was not cleared. My question if it's not cleared why the delivery guy not called up before starting? Even i choose the option "pick ur current location", so why ur system can't locate the right map?
At the end incase all this happen, never got any service recovery from, neither refund. Even after sharing the location through whatsapp to this delivery guy, he is saying can't come as zomato will fine him. What the joke?
Will surely not going to order from zomato in future. I am a regular customer from zomato. Uber eats or swiggy are far better.

This is to inform you that i had placed order on zomato and my paytm account was linked with zomato so when i ordered food i didnt ask for promocode and i thought it comes next in order summary but on clicking confirm booking my order was placed without promo code now i just want to cancel my food as promo code was not applied and and amount is deducted i cancel my order they deducted all my money no refund is initiated and even they dont provide food for that order.

Contact further on this no for more info:[protected]

I requested the delivery person to follow my address link sent to his mobile number as sms as well as whatsapp as i missed bro update my new address changed a day before. New address is just 5 minutes distance from the already updated one. I got a call from the company person with the delivery boy on con call and i was forced to collect the order from a distant place saying that other wise order would get cancel and also there will be no refund. Very disappointing service for a regular customer.

I had placed an order roughly at around 4:45 firstly the restaurant took more than 20 minutes to accept the order after showing my annoyance and wanting to cancel my order zomato denied my request
After waiting for more than one and a half hours i still haven't received my order
Neither zomato is replying neither am i able to contact the restaurant
What kind of nonsense is this?
Is this some kind of a joke going on?.
Are customers fool?
I have rights as consumer and zomato violated them and didn't care
Who gives zomato the authority to play around with customers like this and fool them
I want answers and strict action must be taken against companies like these

I had ordered chicken bamboo shoot curry for dinner today... However on having my food i was surprised to find that the meat was not chicken as it had a lot of fats and to my horror found that i was delivered pork instead of chicken... Pork is against religeon in our community and i complained in the zomato support chat about the same but to no avail... Deeply hurt and cheated... Thinking about filing an official complaint..

This complain is about the order #[protected] where in the order was cancelled with discussion with Zomato executive and now they are saying since we make food (Cake) for you but you never accepted hence you have to pay charges. Now thing is cake is never baked in 4 minutes so that i can go wasted if I do cancel in 4 minute of order.

So since I already called the zomato team that please cancel the order and reason for cancellation was the delivery time shown to me during order placing was way more than it showed to me after order and hence I rejected by calling the resturent and the zomato team both and they both confirmed that order will be cancelled and no charges will be there.

But not zomato is tell that they tried delivery to my place but I never accepted.

1. Your executive never made a call to me for delivery or neither came to my door step as my full address was provided in the order.
2. I already discussed in past multiple times and there was no discussion about the charges and now all of the sudden u throwing non sense reasons.
3. Now you are saying me about rules which was never told me while cancelling the order.

Every time the team is responding me with nonsense reason which is not acceptable.