Zomato Complaints & Reviews

I have order food viz zomato on 13 th jun 2023. order No [protected]. the same was get delivered to me. the order value is Rs.205 including taxes. the amount i paid is 205.
but when i get the invoice for the same order the value mentioned is Rs 168.
I haven't not get any invoice for the amount which i have paid.
i have attached both invoice from zomato along with the amount which i paid at the time of ordering the food.

Its showing takes 3-6 hours to complete the verification and activate ID but 3days over does not activate my account FE2744404 PLEASE VERIFY AND ACTIVATE MY ACCOUNT

Dear Sir,

I joined Zomato last month by paying 600 rupees for the first month. I ordered xxl tshirt wherein i received xl t shirt which is very tight for my body size. I raised a complaint on the same day, but their customer support team closed my complaint blindly saying 'The tshirt will be delivered in 1 weeks time and asked me to wait'. Since, there is no Zomato customer care number available in the app or their website, i reopened my complaint which was not resolved even after waiting for a week. I raised another complaint on their app, this time their customer support closed my complaint mentioning "You should have contacted within 2 days of your order delivery, we regret that we can't help you now". I am very upset that they took my 600 rupees and have delivered wrong size cloth and there is no way to contact their customer support. Also, i would like to highlight they have provided a TL for my help named Maruthi, who's number will be always busy. By any luck if he picks the call, he says that he is driving now and will call me back in sometime which never happens. After waiting for 3 weeks and there is no help from Zomato, i am raising a complaint here and hoping to get a suitable reply at the earliest.

Thanks and Best Regards,

Rahul Rajnath
[protected]

I had ordered food from zomato and my chicken lolipop and garlic naan was missing. Please check urgent. I have bad experience I'll never ever order from u. I'll put a case of fraud and cheating. Check out with delivery boy he is not receiving the call .
After writing mails to address the issue zomato didn't bother to solve it.

Order number- [protected], 23rd may 2023, even after paying the full amount, 1010, I never received the order

Check my profile is pending for verification
FE2753013

Sir my id verification is pending waiting time 6-12 hour so plz active my id

my id is :-FE2753482

Hi zomato,
I have added zomato credit to my account but my all account are disabled. I am unable to order. Please unblock my accounts with mobile number [protected], [protected] and [protected]

My id is not verify given time 2 - 3 hours but till 24 hours completed and process is pending i request u to activate my id
My id - FE2745794

Sir meri id 1 month se verification faild ho rha h plz usko active kar do

Id FE2616824

Sir my I'd is terminated so
My I'd is active please sir
I'd number FE2712211

Zomato I'd fe2742823 fardeen Nasir shaikh

Hi
One of your drivers hit my parked car and ran away. He drove past me while on the phone, when I shouted that there’s a car ahead, banged into it and quickly ran away. Such negligence!
I am irritated and aggravated at this situation since it was a new car. I need reimbursement for the damage. Kindly look into it.

My DP id is FE121907.
Without no reason Zomato has been disabled my Id without my knowladge, so please open my Id ASAP I want to start work with zonato again.
Thank you Team Zomato.

I have placed the order on 4th june at around 9.30am. After 1hr 30min of delay i had a chat with customer service agent named taiyaba and she told the order is delayed and wait until i get the order.
But then i have asked for compensation for delay in order. She just cancelled the order and informed me that as per your request we have refunded full amount.
You guys are hiring such unprofessional agent who doesnt understand basic english and we are fools here staying hungry until we receive the order. Then the other agent calls and tells me that to place an other order so that we can deliver you on time. Are we dumb to trust you guys again? Please don't hire such agents as Taiyaba.

Order id: [protected]

Hi team,
My name is Raju roy, I am zomato delivery partners sir Mera 1 year phle id terminated ho gye due to poor performance.kyuki sir Mera accident ho gya tha just wajah se me order deliver nhi kr paya aur mere I'd terminated ho gye.my I'd is FE531735. Please sir open my id.aap rejoining krwa dijiye please ya order ki full payment ki mere I'd pr panelty lga ke active krwa dijiye sir please.kuch bhi krwa kr mere I'd FE531735 actively krwa dijiye please sir

Respected sir
Respected sir order cancel hone ke baad mene custmer ko order aadhe peso me nhi diya to custmer ne jhoot bolakr meri id block kra di mene unse koi pese nhi liye the custmer ne jhoot bolakr meri id block kara di or zomato TL koi baat sunne ko taiyar hi nhi he me bahut paresaan mere upr ghar ki bahut zimmedari he zoamti me kamm ke liye bike bhi li uski emi kaha se du. Bete ki school ki fee kese du meri id open kai jaye mujhe us galti ki sja zomato ne di jo mene nhi ki

I had made a pizza order on 07may23 via zomato of 579.25rs i had paid extra for cheese burst and i had received it without the cheeseburst and very very spicy therefore zomato provided full refund as a resolution but after initiating the refund process they said to wait 24hrs-7days for which i waited and refund did not get processed they said they have some technical issue and they re started the refund process again nothing happened for a week like this i waited for more or almost 30 days zomato restarted the refund process atleast 4 times, I asked them to provide me alternate solution to provide refund to my bank account or upi because its taking long time and zomato is acting irresponsible they are keep sending me same scripted email or non human response as in Ai its so frustrating, i had also advised them to give me a callback as there hopeless customer care dont have contact no,
agar yeh 10-50 rs ki baat hoti then i would not have given so much important but it is 579rs why should i let it go and i had used mobikwik zip for the order i have paid mobikwik this amount aisa thodi na hai k free mein order kiya hai i have bared the cost of it

My id is due to frequent cancellation

I have ordered 3 Special Hydrabadi Chicken spicy Biryani from Muradabadi Hydrabadi Biriyani & Chicken corner, New delhi through Zomato via its App for Rs.807.40/- only from my UPI ID. It is very shamefull that I was not able to receive my order at my delivery address, despite several followups and change in location they are unable to serve. I had spent a lot of time with the customer support team of Zomato in talking, i have ordered the food to Delhi Airport as my was to take. I have been waited there for the food for more than 2 hours and they are not able to serve. they only biesed me that we are not able to trace you whereas, i have shared my live location also. As i was not able to receive my food i go for my flight and spent 1200/- INR for purchasing hicost food from there. I take my flight lateron.

I assume tah, i ll receive my refund in time as i have not received the food, till date i have not received any refund. On 28 may 2023 i had a chat with the Zomato portal where i have received an answer that " your order has been cancelled due to wrong address and refund of Rs. 39.40 has been initiated." Let me put some light to the facts that, i have paid Rs. 807.40 to Zomato and they are not able to receive the food at my location and initiated the refund of Rs.39.40 only. they are showing that the location was wrong if the location was wrong then why they receive the order and take the money?? there is no logic to say that the location was wrong. it clears that they have received the order with an intention of not to deliver the food, for which i have suffered a lot in hungry.
Further our constitution says that food is a fundamental right for a citizen on INDIA. Zomato has Violets that for which he must be punished.
Zomato has retained my Money without delivery of the food which violets Indian Contract Act, it clearly speaks that after receiving an Order (Acceptance of an Offer) the party is bound to fullfill the delivery other wise penalty provision will be there.
In considerartion of the above facts, its my humble request for refund of my money of Rs. 807.40 to the same account from where it was deducted and further the compensation amount of Rs.5000/- for breach of contract without any intimation and an amount of Rs. 12000/- for violation of Fundamental Rights of an indian citizen.

REgards,
Suvashree parichha