Zomato Complaints & Reviews

Dear sir,

I had placed two prepaid order using zomato on[protected].
Order no. [protected] & [protected].
A sum of rs. 558 has been deducted from my account but it still shows payment incomplete.

I have been following up on thing from more than a month. Each and every time i have received the same answer that the money will be refunded in my account with 7 days.

It's pathetic service and since then i have stopped using zomato to order food.

All i need is my money to be deposited in my account as soon as possible. The amount may be small for others but for me, it matters.

On 14th february, i placed an order on zomato with the restaurant taste taste with the order number [protected] worth rs. 197.18
Due to some error on zomato's part, the entire money got debited from my account but the order was not placed.
Its been 2 days and i haven't received the money back yet. It is very unfortunate to see the services of zomato deteriorating nowadays.
Please refund my money.

I am order 750 gram chicken and order recd.500 gram

Great service

Iam order in first time but is service is so poor, very heart,

But digital india is not good to service scheme 300 rs discount 100 rs but you are use 100 this way. Hahahahahahahahaha

So please check this issue
Irevert back

Thanks pradeepm
Purbia
Udaipur rajasthan

I have created a listing on zomato and claimed that listing as well. Not getting any kind of support or call back from company to get the online ordering functional for my restaurant.
https://www.zomato.com/mumbai/mamledar-misal-dombivali-east-thane
Pathetic slow process and zero support from zomato. Didn't expect such slow process.
After n number of followups there is no respone.

This is to inform you that i have ordered food from Zomato on dated 14.02.2019 at 8:46 PM, My order id is [protected]. Order was well accepted by restaurant. But after even wait of 2 Hours we have not received our order. Restaurant was not picking our call. Zomato customer care is pathetic, every time i had dropped a message, i had received a reply please allow us some minutes. Zomato has given me 77 zomato points. Please let me know how these 77 points can help me. We were not hungry for their zomato points, we wanted our food. Also i don't understand how zomato can tie with those restaurants who don't pick their call? Such a pathetic, irresponsible, poor delivery. No satisfactory answer i had received from zomato & the restaurant. Please let me know if 77 Zomato points are solution of this problem & this is fair enough??

Zomato blocked my account without my concern 'due to suspicious activity'.
I got hair follicles in my food and when i complained about it and asked for a refund they did refunded me but blocked my account too.
Such a shameful behaviour of zomato for wasting their customer's time and hard earned money and for serving me contaminated food.
I want my account unlocked.
It's by the email of [protected]@gmail.com.
Thanks
Regards

I have received wrong order hence i am trying to contact support. But nobody is responding since last half hour.
The order was aloo gobi and have received something help.
I wrote mail to [protected]@zomato.com
Still no response.

Refund my money at the earliest and there should be some penalty for this to zomato guys.
This is my 3rd bad experience here.

I have ordered the food online using the zomato mobile app on[protected] at around 9:45pm from the restaurant fasoos. After i paid the order amount in the mobile app it was showing that fasoos had accepted the order and would be delivered by 10:45pm. I was waiting till 11:30 pm and no food had been delivered. Then i picked my phone and trying all the listed zomato customer care numbers and restaurant number to check the status of my order. To my surprise none of the customercare numbers were reachable and the chat bot available in zomato was also not responding.

The reason why i am posting this message here is
1. Zomato had lost its credibility as it was before and they are not up to the mark in delivering the food to the customers.
2. It is the responsibility of zomato to followup with the restaurant and track the status of the order until it reaches the customer.
3. It has poor customer service and none of the numbers work when you have an issue in your order.
4. Few of the restaurants listed in the app (Ex: fasoos) looks like are not authentic.
5. Dont pay the money upfront as it is difficult to get the money back from zomato in the case o[censored]ndelivered orders.
6. Explore the other alternative food delivery apps

I ordered a 5-in-1 rice box and a popcorn rice combo but I received 1 extra rice bowl, bdid not receive the crispy chicken and I did not receive my Pepsi. When I contacted their customer support they asked me for a photograph of the food which I sent and after that they stopped replying. I had already paid online, so I have paid full money not received proper order.

When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. E-mail [protected]@gmail.com
Registered number [[protected]]

I order american choupsy through zomanto from tandoori chaska restaurant, rajnagar extension ghaziabad. I have received my order one hour late and surprise to see that noodles of american choupsey is not in food packet. I request to delivery boy called rinku to go and bring missing item, but they refused rudely. My mood goes off and i cancel to plan my dinner. Pl take action against rinku.
Kiransunil

I ordered items worth Rs.123/- (118+tax) on COD mode. One of the items (worth Rs. 25/-) was missing. Immediately I called delivery guy. Then as he suggested, i sent message to Zomato, through the app only. One guy named Vikas started addressing my concern. He informed that "30 Zomato credits have been added" but did not explain how to use the points. After repeatedly asking for proper explanation, he said "according to policy, we can give you partial refund for missing items". Moreover the credit point can be used only in online payment mode. I am highly dissatisfied with such service where there is no real time compensation for fault from the service provide end.

I have order through zomato from restaurant name annapurna corner tarsali vadodara my order id [protected] i have cancelled my order within minute but zomato not refund my payment he said once order placed you didn't cancelled the order so i have said okay... Please provide my food i have take my order but he is don't agree.

So have request you help me for my refund.

Today 14.02.2019 at 3.30 pm i order for aloo tikki chat. but i received different order that some shave n bundi mixed with dahi ... there is no any aloo tikki in food. i immediately complaint against this to zomato customer care. but they not accept thire mistake.. zomato every time cheat with people.. but nobody take action against this.. i request you please take strick. action on this.
orderd no- [protected]

thanks n regards
Kiran Mhatre
[protected] / [protected]

I happened to place an order from below mentioned restaurant. I had an issue with the packaging of the food i ordered. Wherein, i ordered puri bhaji and was been given in a paper bag, where all the oil got saturated on it and came out of the paper bag. And hence, it becomes hygiene issue while handling it from restaurant to delivery partner and to the ultimate customer.

I did mention this to customer support chat but did not receive any satisfactory reply.

Again, i called up to the zomato customer service mumbai office. There, this guy named shivank tiwari was on call, his behaviour was very much casual, had an over commanding voice. I find him very much sarcastic and not at all bothered about anything. And to the worst he was talking to me while he was chewing something and spitting at the same time while conversing with me. He was sounding very much dared enough and announced himself as the hr of the zomato. again it was so rude, no professional behaviour, didn't follow any business atiquette. What an attitude this guy had. Never seen such a pathetic customer service. I really felt i was talking to some street thug or something. Worst ever customer service experience.

I just disconnected the call and informed him that i'll mail it to the concern department. He he was like huh! Just can't speak cause of having something in his mouth. Wow! Zomato you guys really need to be professional enough.

The order what i placed was veg biryani on 14/02/2019 and the so called delivery boy delivered was a completed different order with a non veg combo and he is forcing me to have the same as he cannot replace the order and he cannot speak to managers as its his mistake, getting the different order and such a reputed company customer care executives are least bothered regarding the complaint
order number 752420
the request is to refund my money paid for such an unwanted order by irresponsible delivery delivered.

Please find attached images. I've placed an order and I'm mediately asked to cancel it . That's because it took me close to 45 mins to order. Due to some system down time on ur website. When my order got placed I immediately chatted to cancel it. Ur agent took a long time to cancel it because she was hell bent on telling me the policies. That I understand but its not fair that I don't get a refund. I want a refund. I[censored] wish to see the inefficient chat ur chat support and I had please let me know

The order what i placed was veg biryani on 14/02/2019 and the so called delivery boy delivered was a completed different order with a non veg combo and he is forcing me to have the same as he cannot replace the order and he cannot speak to managers as its his mistake, getting the different order and such a reputed company customer care executives are least bothered regarding the complaint
Order number 752420
The request is to refund my money paid for such an unwanted order by irresponsible delivery delivered.

I placed an order on 14 feb 2019 and money got deducted from my account with money being transferred to atom technologies. I received the otp and i have a screenshot of payment successful. I thought zomato uses this payment service. But surprisingly order did not get redirected to zomato. No one is responding. Please look into the matter. Where has my money actually gone? Who has taken my money? Is it atom technologies or zomato???

I tried to order few things in zomato today but after all the step when i ended up it showed like

“sorry online ordering service has been disable due to suspicious behaviour”

My account has got blocked.

I have 275rs in my zomato wallet and they are telling that you cannot use that now. It is a big chewing from their side....