Zomato Complaints & Reviews

I ordered food through zomato app on 15th feb 2019 at 7.22pm. It priced rs. 409. I have paid amount through online banking. When i was entered the otp the order was not placed but cash was debited from my account. The status is showing incomplete payment in zomoto app. Again i did the online payment, then the order was confirmed and again money is debited from the bank. I did not get any refund (1st transaction) from bank if you could please look into this. Thank you.

Sir i have oder on 17 feb and cancel after 1 minute i also complent zomoato chat support and mail also. But there answer not good they only feel sorry i m a good and regular custmor of zommoto i also said if you don't provide my refund i never oder from zomoato.
My oder num [protected]
Oder date 17-2-19
Please pay back my refund and amount is 350

I have ordered from zomato on sunday i.e 17 feb 2019.
The quality of order was completely inappropriate. 2 ordered food i.e super cheese garlic bread dint conatin cheese at all. Also as mentioned in the description there was no chilli in it. Further, the onion over the bread was not at all cooked.
Second item i.e oreo shake dint contain any oreo biscuits . It was a simple chocolate shake. I have been calling zomato but they are not giving me any definite answers.

Today i have ordered the food from bawarchi, while paying the amount was deduted from my account but zomato app shows the payment was not processed, , i have done for 3 times my amount will be deducted for 3 times but the food could not be ordered and my amount will not be refunded.
Everytime i am ordering the food from zomato only, but i did not face this situation, please resolve it..

When i checkout the order for chapathi at shri balaji bhavan it showed 97 rs after discount and when i change the payment option to cash on delivery (Cod), the amount got increased to 131 rs, which is really ridiculous and it didn't even show the order summary before the order got placed at restaurant.. I humbly request you to provide the refund of the additional money asap.

I had placed the order from haristo cafe at zomato app & payment has been hold from my account (Paytm) at same time. But order was rejected by the restaurant so i canceled the order then amount was reversed in my account but after some time it got deduct again from my paytm account. Zomato chat support are not helping me to resolve my issue. I mailed to [protected]@zomato.com come but they are also not providing any justified reason.

Have placed an order with subjected order number with zomato and i have received one item (Out of two) which was very salty and not even available in any state to eat. The same was intimated to their customer service and even after passing 48 hours they are not responding and not taken any action on the concern and wasted my money for the item and wasted the time as well and mainly the service towards the customer is very low and they always smily reply us from the documents which they might have (Every time same messages gets repeated and static, no words will be changed)

I paid the amount of 99 ₹ from my account but the curry up noww restaurant from zomato didn't delivered the food package. My phone was on silent but the address was already mentioned over the food package. The order got cancelled by their own mistake. Because was the rider was uneducated and unable to reach on my address. I need a proper explanation for this disaster. And need my money back. Kindly refund my amount.
Richa
[protected]

I ordered a boneless chicken biryani from biryani miya bangalore. My order number is [protected] and i paid using paytm. I received my order very late and the quantity was very less, i mean very less. The biryani was cold and every thing about it is very bad. I told this to customer care and they are not replying me back even after multiple messages. They have completely ignored my messages. I am so pissed with the customer care, the delivery of food, and the food itself.

Kindly look into my issue. I hope any one who's reading this can contact me ([protected]) and help in doing your best. I do value zomato and it's service. But the customer care was bad and not at all replying me back. I urge whoever is reading this to look into my issue.

I ordered food on zomato around 9:20 pm. Realizing immediately that i have not put promo code to avail 50 % discount, i cancelled the order within a minute. The support team reached me out in 5 minutes max and told for no refund over chat. Knowing the same, i requested the person to deliver my food so that my money does not go to waste. Still he / she communicated that neither you ll deliver nor refund. Another classic example of cheating the customer

I

I have made an order on subway (which was done by mistake ), I have called at subway to cancel because Zomato customer care was not responding and then the delivery boy reached at the subway. So they have canceled the order, showing that they have delived. They dint even refunded the amount saying the amount was deducted as penalty. Can you say what is the policy to get the penalty as 100% amount.

Order no.: [protected]
please check the issue and get the refund.

नमस्कार जी
मेने आज 18 फरवरी को 7 से 8 के बीच आर्डर किया था 999 रेस्टोरेंट टोंक रोड से जिसमे मुझे जो प्रोडक्ट बताये गये वी नहीं दिए गए ऐसा फ्रॉड मेरे पहले आर्डर पर किया गया तो पता नहीं रोज कितने लोगो से करते होंगे मेरा अमाउंट मेरे को वापिस चाहिए आप जोमाटो से लोगो को बेवकूफ बनाते हो मेने एक थाली आर्डर की थी जिसमे parate आने थे वो तो आये ही नहीं

I have placed an order with Keventers on Monday with Zomato. The order came to me was half eaten or it was not prepared well. I had a chat with customer support where they don't have a little concern or respect towards customer. They are very harsh in responding to the query. As a customer we face issue but as a company should take care of such scenarios. I have payed and i have right to ask but they simply say they escalated the issue to the restaurant and they will make sure not to repeat again like this. The support i was taking to the person was very rude, they say do what ever you want to do with the food. Is this the reply we expect when pay them. Then what about my money which i payed to them, are they not fully responsible for that. I have clearly said them am not going to take this order but the support guy doesn't listen anything except the escalated sentence repeatedly. As i payed and i am not satisfied with the food how can i accept the order. I need to have refund of this order. also take action against the support chat team whom i had a chat with. Basically no one wants to have that type of reply in a customer chat. Hope they will take action against the person whom i had a chat.

Order no: [protected]

I have recently placed an order with zomato ([protected]). It was a cake to be delivered at my place.
I got it confirmed and after some time checked its status and it got rejected because the delivery boy couldn't able to call me. I called the restaurant and they said they didn't got it returned. I asked the delivery boy to return it to restaurant i will pick it up from there however he didn't do it and zomato has kept all the amount as a penalty and didnt refund me a single penny.
The guy was so rude and he said that he cannot return it to restaurant coz the cake is of no use now. Can some imagine within 20 min a cake can stale.
I am not at all happy with the service and the behavior of the delivery guy.
Disappointed.
His name was rajendra singh [protected]

I was late from office this night Reached my hotel at 11:30 and was hungry so i ordered late paid the money online. Was waiting for my order and The Vender refused to come to my place and he admitted that i(customer) was not reachable.Since I paid the order online .So there were no payment required. The rider was not familiar with the route of the area, he doesn't had idea of my oyyo HOTEL 24051, When i contacted the customer service chat it shows up that the rider informed that the customer was not able to contact..The order was not able to deliver since i talked to the rider for approx 12 minutes and told him the way to come but still he was not able to come to my place and lied to the customer service that i was not reachable. I asked for refund for the order then Customer service representative messaged that you were not reachable there no Refunds will done. The customer service representative without any queries finally admitted that the customer is telling lie and Rider is right . This is fooling

order ID-[protected].

vender name- Dilip kumar singh.([protected])

odered from Anjana Restaurant & caterer placed on 17th feb at 11:27.

Zomato doesn't have a Calling customer care support .It has only a message or a chat support in which the customer are told what the rider admits regardless of what the matter was with the customer or in Real scenerio and it desn't have a feature that The restaurant should know who is the vender or who is picking up the order with the hotel/restaurant .If the rider who is delivering the food disconnects or put his phone on flight mode then Noone can contact and ask for Refund.

Zomato should remove its Online payment options or it should take a well info profile of that rider who ever is delivering the food.

ATTACHED PICTURE:
SCREENSHOT OF CHAT AND COLL consist of ordered item details + contact of rider+time+duration of coll with rider (12:58 minutes) with date provided

An order was placed from my account, by someone else, based out of a totally different city. My account details were compromised and the user was able to log in on a new device and make payment from my paytm wallet, without any otp or any other verification from zomato. When i brought this to their notice, they blocked my account instead id taking any other action.

I had placed an order with zomato. After an hour i got a message saying order has been cancelled as the delivery boy was unable to contact me. I did not receive any call. The order should have been delivered as the address mentioned by me was correct. Still i had to pay the price and did not receive any refund. Zomato did not help resolve the complaint despite multiple attempts made.

First order sucsses -Order Number: [protected]
2nd order failed -Order Number: [protected]
3rd order failed -Order Number: [protected]
4th order failed -Order Number: [protected]
5th order failed -Order Number: [protected]

all failed orders status is (Payment Incomplete) & all order through lazypay
please refund my money fast.

zomato orders & lazy pay statament atteched here.

Thank You

On 12 the feb 2019 at 9:20 pm i got food order booked through zomato application. Order was placed successfully (Order no - [protected]) and payment was done via online banking through hdfc bank. Sir this is to bring to your kind notice that my order was rejected by their authorised restaurant - spice affair, race course and till date money has not been refunded on my bank account.

Ajay raturi
[protected]

I ordered a food worth 300 rs which after receiving i found it's not worth of 300 so i uploaded the photo to zomato and they assured me of 60 rs credit on my zomato account. Which i didn't received, so i contacted them back and this time there is literally no reply for 30 mins from their customer service. This is pathetic i want the company to apologise to me