Zomato Complaints & Reviews

Team, i have ordered food from hoi on 13th oct, chinese plate. It was showing in menu with dimsums but plate was will spring roll.
Now when i tasted the food it was under cooked meat was raw & it was smelling very bad, also it was very salty not at all eatable.
I clicked a pitcher & shared it on email which clearly shows the quality of the food. Now its been 10 days every time i speak on chat, your representative tell me that...

I have two order in season 9. 1 food delivery for ghatlodia. Delivery boy deliver the food buy another delivery for shahibag. Delivery boy doesn't deliver the food. Because he not interested for delivery in shahibabad. I am not cancel order, why pay me amount. It's not my fault. Food is not deliver then why accsepet order online. Your service is very poor 😶...

I ordered food from zomato on 21st october in ranchi. The order was first accepted and then suddenly denied by the restraunt. When i contacted customer support they said that the refund could not be initiated as i was unavailable to receive the order and my phone was not reachable. I confirmed with the restraunt and they said that they were not accepting any online orders for 99 combo from zomato and my food was not even prepared. My refund...

Hi I had placed an order of food with Bangla Restaurant thru zomato on dated 17/10/2018.

At the time of making online transaction the amount was debited from my account and thereafter Zomato showed the transaction failure message stating that the refund will immidiately be processed.

I regret to say that I have not received any refund uptill today being the 5th day to that failed transaction.

Plz...

Worst experience ever. Never order from here
Wastage of money
I ordered a rabdi first and then proceeded to the bill but they said that it is not available.
Then again i ordered rabdi from another restaurant (Quantity 250 gm) for rupees 110. It was my first order from this zomato so it was showing 50% off coupon but when i proceeded to the bill they didn't apply the coupon after several tries. But still i ordered and...

I had ordered the food from zomato with reference "Order from Domino's Pizza.
Placed on 22nd Sep at 09:55 PM.
Id: [protected]". So the Domino's cancelled my order stating that my delivery location is out of there jurisdiction at night 11 pm.

So still now I haven't received my refund of the same and when I escalated the case to Domino's I got to know the refund is already made to zomato gateway as it was paid via...

On 19/10/2018 i tried placing order to kanti sweets using zomato mobile app, i completed the payment but order not placed. I tried to get help using chat option available in mobile but i didn't get response. Require your kind attention on this issue also i suggest to improve your customer care service through app. Even after the payment order not placed....

Made a payment on the 17th october 2018 with order number[protected], for rs 426 on my debit card. Which failed, so i made a second payment from the same card, and the payment failed again. So i have been deducted 852 rs in total from my card and now zomato support says the amount has been refunded. But i've received only 426 rs back in my card and for the remaining 426 rs zomato is asking me to contact paytm for the refund, why should...

I had ordered online from zomato and withing ten minutes of placing the order i had to cancel it because i had to leave because of a medical emergency so i contacted them through chat but they said they won't cancel it at any cost i will have to accept the order and when i said that i won't be at my place to accept it and why should i accept it if i'm informing them withing 10 minutes. Then they said that i will have to directly talk to the...

I haven't received my refund of order which i have cancelled on zomato of rs 62.50 on 14 october 2018. They gave me confirmation that they will cancel my order and now they are declining from that and giving different reasons that i was not available on the mentioned address and phone was unreachable which is not true.
They are cheating their customers which is not at all right!
They should provide compensation to customers...

Hi,
On 9 th oct i placed the order at 11 pm at night and order a dinner for my self. The delivery location was lakeshore greens, palava, dombivali.

The food got ready at 12 am and at 12.30 am the delivery boy refused to come to this location and rejected the order at that moment i did not have any option to order the food from any other place as all places got closed down. I
Had to sleep hungry that night.br...

His is so frustrating and insane that our lunch got cancelled for absolutely no reasons which we are aware of
I ordered from dum biryani hub at 16th oct, 11:51am from registered contact no. And then as usual i continuously kept tracking and eta changed from 30 min to 20 min to 10 min. Suddenly i got a message that "dum biryani hub" is not able to fulfill the order" and the order got cancelled. I didnt get a single call from anyone....

I order food on zomato for 105 rupees on 21 oct 2018 at 14.29, money was debited from my account and received transaction successful.. But then the order is not placed. Reference number igaepnxzz1. I received transaction successful status from atom technologies ltd site. I received message from my state bank account also.. But atlast i didn't not receive any order confirmation message. Please do the needful.. And refund my money....

This is regarding my order [protected] for rs.315 which i had to cancel, i talked to one of your agents on zomato chat and he told me "we regret for this, the order was declined as your number was not reachable. Since the food was already prepared/dispatched, cancellation charge equal to order amount will be levied.".

Now when i called zomato customer care number to get my order cancelled the agent told me that zomato orders...

So i placed an order for a veg pasta from coffee cup hyderabad on 11th october at 8:44, order number is [protected]. I received the order on time but instead of veg i received non-veg pasta. I have contacted the customer service thrice till now and always got no response after sharing the problem. The messages usually said give us a moment and never replied.

Receiving a non-veg pasta was already a nightmare, i am a vegetarian...

I had ordered 4 times from zomato in past 1 month and each time was refused to deliver the food by delivery boy.
I felt deeply hurt as the same order has been delivered to us by swiggy.
Each time the customer care gives false hope to serve better and deliver the order next time, which is not fulfilled yet.
Customer care give the lame excuse that my address is out of delivery area. If that is the case why is it not shown...

I had placed an order in zomato for rs 205 on[protected] from hotel metro palace, kakkanad kochi. I paid amount using netbanking. Unfortunately the hotel rejected the order. Order number [protected]. And i got a message that the amount will be refunded within 2-7 days. But i didnt get the refunded amount till now. I called the zomato general manager arun for telling my complaint, but he is not ready to hear ma complaint. Is that the value...

I didn't placed any order.
Even though my money was deducted from my paytm account
120/- on 7th oct
Again the same done on
29th sep again 120/- was deducted
I didn't got any opt msg

How can u do this. As i was the maintaining very good relation with zomato.
Order i'd ztd188459d9443adc35f
Order i'd ztd18d549ce26bae0be5e

I want my money back...

Dear sir/madam,
Yesterday (19.10.18) i was order 500g chikki, peanut salted 500g and spcial gazak 250g amt. Of above order rs. 385/=+ rs10/= tip amt. Total rs. 395/= payment by paytm above order declined but rs. 395/= not credited in my paytm wallet

Kindly look in tothis and refund my above amt. Asap

Thank & regards

R. D. Singh tomar
[protected]

May paytm no. Is [protected]...

The delivery boy wasn't able to contact me and he returned back and i called his number and it wasn't going thru and it was an ivr to zomato merchant line. And contacted chat support (Vivek singh) they said that delivery guys tried to reach me and he wasn't able to do so so they cancelled it.
I was waiting for more than 1 hour and now they are saying that they cannot refund my money as it was my mistake that delivery guy was no able...