Zomato Complaints & Reviews

I have ordered food from zomato on 19/10/2018
Order from nafees restaurant.
Placed on 19th oct at 06:41 pm.
Id: [protected]. This particular order was cancelled by the person delivering my order named mr gagan and the company is saying i was not available at the time of delivery and they will not refund my money.
But when i talked with mr gagan he said i rejected your order as restaurant was taking too much time to prepare my order hence i cancelled your order
Please help me to refund my money

I have ordered food from a restaurant. I suddenly got a message that the order was cancelled i did not get a refund. Enquiring about the issue they said my phone was not reachable but it is under reach range. I either want the order or the refund they provided none. Poor service i lost 250 rs without any refund too. They said i could negotiate through mail and even that was not done properly. Worst service ever.

I ordered from kolkata on 23rd october, 2018 (Of total rs.71). Then after 30mins i get a message that my order was cancelled as they have tried to contact me but cannot. I got message from the customer care within a minute, customer care told me that my money will be a penalty but a message is also received that i have already received a refund of 71rs as zomato credits. But nothing as such was refunded. I even told them that i can myself go and collect my food if you are not refunding. The zomato service told that my phone was out of reach, which was not. I don't know how i haven't received a call also. But my number is as always active. And it has been a year i am using zomato with this number.
It's been 24 hours and haven't received any money yet. I paid using paytm. I want my refund back. Please look after this.
Complaint comments

I ordered an vanilla icecream family pack through zomato. I ordered it and after that i received the call from the ideal merchant and he told me the vanilla brick is only for rs 150 + rs 13 tax + rs 10 delievery charge = total rs 173 and i have paid rs 273 + rs 13 + rs 10 = total 296.. So i want my difference amount back i. E rs 123..
And it is very wrong that you are charging an extra amount from the decent customers. So i want my money back. Its a very irresponsible behaviour from you guyzz never expected. And when i told the customer support neither he cancelled my order nor he refunded my difference amount and he refused to help me in any way.

Zomato is highly unreliable and please be doubly sure in utilizing the services offered via this site. Atleast twice my order has been declined at the last moment post the acceptance confirmation. This too from the restaurants which had provided me the services to the same location. Really frustrating. I am suggesting this with conviction and basis the data. I would like to see the corrective actions being taken by the concerned in zomato so that the others don't suffer. I would wait for the same.

Worst service ever experienced from any of its kind. Order id :[protected]. We made the order for 643, paid online. Didn't get any call. We kept tracking online and found cancelled from tomato side. When we contacted them, initially he said u didn't pick the call, later he said u were not reachable. And he literally said to us within a five minute time that, now u can forget about ur 643/-. We asked the chat support team to get the snap shot of delivery boy's call history. Moreover, we have ordered the food to aiims, new delhi, and mentioned the clear address and gps spotted our location. We know if it was a cod, they would hv been on their knees for food delivery. We asked them to deliver the order anyway, but ur agents just denied it. Chat service is a utter time waste, they are good for nothing. We will surely insist our friends and groups to stay away from ur service through what ever way possible for us.... #zomato trap.

I had ordered at kabab magic on zomato. There was some confusion about the address and the rider had called me and got it cleared. Within a minute i got a call from customer service and they told that they'll cancel the order and the money will be refunded. But when i checked the order summary it said that they can't refund the amount because i had denied the order as i was not able to collect it. I tried to contact the customer service but they also said the same thing. I want my money back to my paytm wallet as there was no mistake on my side.

I ordered from al-baik.com, gomti nagar, lucknow on 22nd october, 2018 (Of total rs.340) and cancelled the ordered within five minutes. On placing the order i got a call from the resturant asking about the order, i told to cancel it so he cancelled it and told me that i will receive call from zomato for the confirmation of cancelling and refunding. I got call from the customer care within a minute, customer care told me that i will receive the refund of rs.340 within 1 hour 30 minutes.
It's been 24 hours and haven't received the cashback yet. I paid using paytm.
I complained about the issue on zomato chat service but it wasn't helpful.

Added food items to cart on zomato on 21oct2018 and before editing the required food and quantity, the amount got deducted from my paytm. It was also showing that the restaurant has not confirmed the ordered yet. I called up the delivery boy using the number provided on the app. When i told him that i would cancel the order since there was technical issue which didnt allow me to update my order. Instead zomato deducted amount from my paytm instantly without hotel confirming order. The delivery boy said he would ask customer care person to contact me to. Update this on system. Since the hotel hadnt confirmed the order till then, i asked her to cancel my order and enquired about refund policy. She said she could cancel the order and the amount 172/- would be refunded within 24 hours. When i didnt receive the rwfund even after 24 hours, i messaged helpline on zomato app. They behaved so irresponsible in providing proper explanation. Intially they said they would do within next 24 hours. Later came back saying they cannot refund since the hotel had already prepared the food. When i told them i can provide proof on hotel not confirming the order when i spoke with customer care, they said the address was not correct. I had placed orders before. But never encou ntered address issue. Even if this delivery person had issue, he could have contacted me for directions. Now they went back and updated on app that i was not available to collect food when delivery boy came here. How much they lie and act cheap for 172/-. Pathetic and fraud.

Yesterday i ordered food from zomato of 101 rs the delivery boy said to me that he is coming after some time he said to me that he fall from bike and food can not be delivered and at morning i called him he said to me that he will return my money and now he is not picking my phone. Delivery boy name is suraj singh. Plz contact me so that i can explain.

Team, i have ordered food from hoi on 13th oct, chinese plate. It was showing in menu with dimsums but plate was will spring roll.
Now when i tasted the food it was under cooked meat was raw & it was smelling very bad, also it was very salty not at all eatable.
I clicked a pitcher & shared it on email which clearly shows the quality of the food. Now its been 10 days every time i speak on chat, your representative tell me that concern team will call me, but i have not received any call or email. As i am a regular customer i need my money back because the food hoi delivered was not at all eatable.

I have two order in season 9. 1 food delivery for ghatlodia. Delivery boy deliver the food buy another delivery for shahibag. Delivery boy doesn't deliver the food. Because he not interested for delivery in shahibabad. I am not cancel order, why pay me amount. It's not my fault. Food is not deliver then why accsepet order online. Your service is very poor 😶

I ordered food from zomato on 21st october in ranchi. The order was first accepted and then suddenly denied by the restraunt. When i contacted customer support they said that the refund could not be initiated as i was unavailable to receive the order and my phone was not reachable. I confirmed with the restraunt and they said that they were not accepting any online orders for 99 combo from zomato and my food was not even prepared. My refund status also shows a big lie.. I mailed on [protected]@zomato.com but got no response

Hi I had placed an order of food with Bangla Restaurant thru zomato on dated 17/10/2018.

At the time of making online transaction the amount was debited from my account and thereafter Zomato showed the transaction failure message stating that the refund will immidiately be processed.

I regret to say that I have not received any refund uptill today being the 5th day to that failed transaction.

Plz provide me the refund of that failed transaction as early as possible

Worst experience ever. Never order from here
Wastage of money
I ordered a rabdi first and then proceeded to the bill but they said that it is not available.
Then again i ordered rabdi from another restaurant (Quantity 250 gm) for rupees 110. It was my first order from this zomato so it was showing 50% off coupon but when i proceeded to the bill they didn't apply the coupon after several tries. But still i ordered and rupees 150 was deducted from my account. Non sense.
Then the delivery guy took 2 hours to deliver the order. But what did i got
A cup of rabdi weighing only 50 grams.
The taste was worst and was not from my expected restraunt
Just kidding
Fraud company
Never order anything from here
Worst experience ever
Now i want refund from zomato
Immediately refund it back
Worst 😡😡😡😡😡😡😡

I had ordered the food from zomato with reference "Order from Domino's Pizza.
Placed on 22nd Sep at 09:55 PM.
Id: [protected]". So the Domino's cancelled my order stating that my delivery location is out of there jurisdiction at night 11 pm.

So still now I haven't received my refund of the same and when I escalated the case to Domino's I got to know the refund is already made to zomato gateway as it was paid via zomato and apparently I have not received the same and zomato is so negligent that they are not bothered to replay my mail or service person stopped responding.
ZOMATO IS A CHEATER NEVER ORDER FROM IT...

On 19/10/2018 i tried placing order to kanti sweets using zomato mobile app, i completed the payment but order not placed. I tried to get help using chat option available in mobile but i didn't get response. Require your kind attention on this issue also i suggest to improve your customer care service through app. Even after the payment order not placed.

Made a payment on the 17th october 2018 with order number[protected], for rs 426 on my debit card. Which failed, so i made a second payment from the same card, and the payment failed again. So i have been deducted 852 rs in total from my card and now zomato support says the amount has been refunded. But i've received only 426 rs back in my card and for the remaining 426 rs zomato is asking me to contact paytm for the refund, why should i contact paytm when i paid via my debit card? It's already been 96hours.

I had ordered online from zomato and withing ten minutes of placing the order i had to cancel it because i had to leave because of a medical emergency so i contacted them through chat but they said they won't cancel it at any cost i will have to accept the order and when i said that i won't be at my place to accept it and why should i accept it if i'm informing them withing 10 minutes. Then they said that i will have to directly talk to the restaurant and they can't help me in this even thought i placed the order with zomato and not with the restaurant directly and when i refused to do that and threatened them with consumer complaint, withing two minutes they said that the order is cancelled but i will have to pay the total bill amount. I didn't have time to argue with them because i was busy so i said fine. But i will take it up with consumer court. This is just loot. I will not pay money for something i didn't even consume. I want an action to be taken asap.

Update: it's been 4 days and i have mailed them four times. There's still no reply from their side. I will not be using the service till this is solved.

I haven't received my refund of order which i have cancelled on zomato of rs 62.50 on 14 october 2018. They gave me confirmation that they will cancel my order and now they are declining from that and giving different reasons that i was not available on the mentioned address and phone was unreachable which is not true.
They are cheating their customers which is not at all right!
They should provide compensation to customers for lying and giving false reasons.