Zomato Complaints & Reviews

Sat 27/10/18 i ordered pizza from dominoes through zomato app but i cancelled it dominoes confirmed it that my order is cancelled i talked with zomato when will i get refund they saild hold for 48 hrs for verifying after 48 hrs they said we are sorry we can't do anything your order is delivered talk to dominoes i again talk to dominoes they said order is cancelled talk to zomato, but zomato said we can't do anything please help me to get my refund

Today my wife ordered food from zomato and the restaurant sent me the thali with incomplete things like there was no rice and sweets and also we ordered laccha paratha and there was tandoori roti in it.
After informing the same to their executive, what he helped me please refer to the screen shots attached below and also when I contacted to the restaurant, he was saying that he will deliver the remaining items tomorrow and their executive is also suggesting me to take the half order tomorrow.

I just want to ask this that is the the way the matter should be taken care of? If my order is not that what I ordered do I need to have it as you guys don't have any solution?
I will surely escalate this on my Facebook too so that even my known one's should know the kind of service you give. Also, I've seen one of my friend faced similar kind of issue in the past he also posted like this on facebook. I guess it's your everytime behaviour.

I hope this will help you guys to resolve this.

Attaching screenshot for your reference

Email I'd - [protected]@gmail.com

Order ID : [protected]
Total : Rs.124.68
Date :October 28, 2018

I have ordered Garlic Bread [6 Slices] from Slice of Italy through Zomato. The estimated time of delivery was 40-50 minutes. After an hour I called them and they said it's on the way and will reach me within 30 minutes. I again waited for another 30 minutes and then I called them again to ask rider's number. They said rider will call me and didn't give me his number then I waited for another 20 minutes but no call. Then I called the restaurant and asked for rider's number and they gave it to me. I called rider and he said he is going back because he was trying to reach me for last 20 minutes bu my number was not reachable. Then I asked him which number he was trying to reach me, he mentioned the number that doesn't belong to me. I said I only have this number from which I am calling you. He said there is different number registered with my zomato account. I told him many times that I just have the only one number and don't have any alternate number besides it wasn't the first time I am ordering something from zomato. Riders used to call me on this number. He said he is going back to the restaurant. He asked me to cancel the order. I contacted Zomato but they didn't give me my refund though order wasn't delivered even after waiting for around 2 hours.
I need them to give my refund.

My mobile number is [protected]
Order id [protected]
I m ordered 1 gobi manchuri
And 1 veg meal, ordered afrer 3hour i got food, mashroom chilli and chicken biriyani, and egg rice. What is this nonsence, i m ordered for for my vip guest they r all veg only, that time i got non veg what i can on night 2pm it ill very bad expirience and i paid 250 for that food resolve my issue otherswise it ill i make very big issue thank u...

Order no. Is [protected], 1st i saw two small container s and wrapped with food panda sticker, after opening the container it found that food is not even half of the container. I raise complaint through chat as well i forwarded photos of container n req. For refund and return of food bt stil no action taken. Make arrangement for collect the food and return the amount to me. I tried the food from same restaurant before this bt quantity of the food was good and today when i ordered from zomato it was so small in quantity.. It is very bad experience to me.
Kindly look into the matter immediately.

I had ordered food from food adda borivali, they had comfimed the order.
Order details are:
Order ID: [protected]
Date: 21.10.18 at 9:17:42 PM
Delivery address: Mira Road

when i called one of your agent, he told me that they could not deliver the food to Mira Road, and my order was cancelled and they will return the amount within 24 hrs.

but i have not received the amount yet.

I had

On 28/10/2018 I have given order on Zomato sbfc restaurant my money deducted from my bank and not order not confirmed not give any id for any reference
Clear without any record my money take by Zomato
Name- Arshad Razaa
Number form which account made-up [protected]
For my brother bday I have order it but the spoil our mood
By this way I ll never give order on Zomato

Hi,

I have ordered foods on Zomato app but there was mistakenly gave my home address instead of office address on 30th Sep 2018

Immediately I have contacted the restaurant and informed them don't prepare my food and cancel it. They agreed to do so. Also informed to the delivery boy and don't take order there was a mistake in the mentioned address was wrong or asked him delivery to my office. Due to some distance(15km) he has refused to delivery.

The order was canceled but haven't received the refund amount still.

Thanks

An order was placed an order on zomato mistakenly from my account on oct 24 2018.
It was from a known restaurant, so i asked them not to prepare my food and cancel it. They agreed to do so.
The delivery boy of zomato was also informed of the same.

The information in the order shows that the order was declined as your number was not reachable. Since the food was already prepared/dispatched, cancellation charge equal to order amount will be levied. We have initiated a refund for your order [protected]. Your wallet balance will be restored within 24-48 hours.

How can the food be prepared if i have already informed the restaurant not to prepare it.

Kindly look into the matter and refund me back my money.

You can talk to the restaurant person and his number is or, you can reach out to brothers kitchen & fast food at
+91 [protected]

Order number [protected]. After inordinate delay of order i received my food cold and stale. Also food quality was pathetic. Curry was having fungus like texture with very bad smell veggies were also not fresh. All in all very disappointing experience..
Moreover my account is blocked just after placing my first order. When promised by zomato to unblock they again cheat by not unblocking.

Hi..
Can i get a revert on the below???

Haven't received my money back still.

We have initiated a refund against your order (Id: [protected]) on zomato order. Refund of rs 407 will start reflecting in your account within 2-7 working days.

It has been more than a month. Why isn't it cleared still???
Would require immediate action rather than another message stating another 1 week clearance notice.

Regards
Thara

Hello,

I have placed my order on october 27th, 2018 at 09:36 pm.

Order number: [protected]

Initially at 09.40pm café cofee day, rs puram, gave me a call and told me the 3 of the ordered items were not available.

I told them to replace the order to sandwiches, and they accepted it.

I asked them specifically if i have to contact zomato and then inform, but the café coffee day executive said no need.

Followed by which i got a call from the delivery executive rajesh (#[protected]), to whom i informed that the restaurant will give the order and told him by house location.

At 09.50pm i got a call from +[protected], an executive from zomato called and said the order is cancelled and refund will be initiated, to whom i again said that the café coffee day executive said that we have accepted the order and no issue.

After which, i was placed on a conference call with the zomato executive and the delivery executive, to whom i again confirmed if any issue prevailed, they said no and it was all fine, and delivery executive hung up.

Five mins later, my order gets rejected from café coffee day. And i texted the customer care and they told me that the zomato tried calling me several times and i failed to pick up and i wouldn’t get a refund.

This is really disappointing as there is no fault from the customer-side.
I would like to receive a refund asap.

I would like to have a concerned team to investigate on this, and get a response asap.

If this is the experience a customer is going to receive, i am highly not going to encourage any of my friends/family to use such a service.

With regards,
Mohammad s

I ordered food from zomato under offer, it asked me to pay discounted value but debited full amount without informing, they even don't have customer care number but chat support only and when i contacted them through chat then they are just ignoring me and saying that they can't do anything in this matter so please contact the restaurant. I also have proof of order summary where it showed other amount and debited more amount. It's not just matter of money but also a matter of trust, they should at least provide better service where i can contact them. Please anyone take some action.

I had ordered my usual daily order from zomato 2 days ago and after sometime they blocked my account without informing me and when i tried to email them they and almost after 3 e-mails i got a reply that i have broken protocols from yesterday onwards, i have wrote them so many emails but they're not ready to tell reason behind the blocking and neither am i getting response please do something regarding this as because i believe i have wrongly accused of breaking protocol and have received no reason as to why my account is blocked.

I placed an order from rushhrs - magarpatta, pune on 25th oct, 1:45am.
The total amount of the order was rs 212, for a 'chicken egg problem meal'[including fries and ice tea].
There was no problems as such, regarding the order itself, and was delivered and on time.
However, the assigned delivery guy - mahesh mansingh shedge ([protected]), did not have the remaining change for rs 500, saying that they had to leave all their cash at the restaurant, before making the delivery.
He said that he would bring back the change the next day and i agreed to it since it was late in the night anyway.

Now, two days later, i still haven't got my remaining amount back. I've been trying to contact the delivery guy, but he doesn't seem to be responding.

I would like to have my amount back or at least compensated in a way that i can place an order for the said amount, from the same restaurant.

Thanks.

Details:-
Date and time:- 25th oct, 1:45pm
Restaurant: rush hrs, magarpatta, pune
Delivery guy: mahesh mansingh shedge ([protected])
Total bill amount: rs 212
Total amount paid: rs 520
Remaining amount: rs 308

Today the person who came for delivery (Mustafa) was extremely rude arrogant and unprofessional.. He asked us to come downstairs to pick the parcel and talked in very impolite tone. Iasked him to take back the order but he came and again repeated the same conduct and kept arguing. I think zomato shouldn't engage these kind o[censored]ntrained and rude people.

Hi team...

I have ordered but couldn't not receive my food worth 175/-
But my phone network was not clear & restaurant person said that zomato pickup employee had taken away my parcelled food.
Hence.. Spoken and got information about my refund.
Awaiting refund since 24th oct, 2018.

Hope you respond.

My order id is [protected] ans it has to be delivered to my home location and when i placed the order it showed me my house location but suddenly later it went to my office location and the delivery person said due to incorrect address he is cancelling the order. When i contacted customer care they are saying if it is incorect address then the cancellation charges will be the total amount.
This is disgusting thing i have ever seen. They are not at all bothered about customer satisfaction. They are not refunding the amount and they are saying they cant help anything the food will be wasted. Then if the food is wasted will they throw it in garbage? Who knows the delivery guy only can take that food for free of cost.

Zomato is literally playing with customers and they are not taking it as serious. Please dont order from zomato from now onwards. I would not recomend anyone to order from zomato.

I mailed them about my refund but they are saying it is not possible to refund. How cheap it is they are looting our money.

Sasidhar
[protected]

I have ordered a paneer butter masaa and a hyderabadi biryani from
Your app today i. E on 27th october 2018 at 2:26 pm by mistake. The
Order number is [protected]. My paytm is linked to my zomato app and
The whole payment amount was deducted from my paytm app. Within 10
Seconds, i have called and cancelled my order with the proper reason
For the cancellation and in the next few seconds my order got canceled
But your customer support didn't told me in how much time i will get
My deducted money back. And if i am not getting a refund amound for
The cancelled order then when i was talking to your customer executive
On call he should be telling me that i won't get a refund. He cut the
Call without telling anything abput money refund.

So i would be highly grateful if you could look into the matter and
Make an arrangement for the refund of my ordered amount. I would
Request you for an immediate action.

I have ordered from "ovenstory" pizza from magarpatta pune on 26th october 2018 at 9, 28 pm ist (Order no [protected]). The restaurant called me and told that they won't be able to deliver to my location. I went to zomato chat to ensure that the order is cancelled and i get the refund of the amount i have already paid online but got no response for hours. I missed their reply after 1 hour and from then i chased via chat (No customer care) option and finally got a response at 12.30 am on 27th october 2018.
The person on the chat is now harassing me by continuously sending template messages like "apologies for keeping you wait since long but i am trying to get this sorted" for over an hour now, now it's 01.38 am.
All this while neither my money is refunded and i am being continuously harrased.
Can anyone help please