Zomato Complaints & Reviews

Before 17-18 days i ordered from zomato. Bcz of technical problem your customer representative said you 'll refund your amount so I cancelled this order at that movement. Still I not received my amount. Very poor service and worst service by zomato. My order I'd [protected].after 14-15 days your mail received we didn't refund ur amount. Why your customer representative said cancel your order you ll refund 7-8 days?
I think no responsible person in zomato. Why zomato giving worst service?. Why I order in future if this type of service provided by zomato.

I placed an order (Order no:[protected]) of amount ₹350 on october 9, 8:59 pm. But then i cancelled it after just five minutes by calling the restaurant. My account showed that the order was declined by the restaurant and a refund of 350 zomato credits will transferred to my account. After 24hrs i again enquired for my refund but i was told to wait for atleast 48 hrs. Next day another person told me that i will get no refund because the food was already prepared and there was an issue with my address, hence it wasn't delivered. Which is totally wrong, no attempts to deliver the food were ever made and there was no issue with my address too. We ordered 3 more items from the same restaurant on that night and all were delivered within an interval of 30 mins without any problem.
I tried to register my complaint through [protected]@zomato.com but i didn't got any response.
If cancellation is not allowed then my order should have been delivered to me and since no attempt to deliver the food were ever made i demand full refund.
Otherwise i am willing to take case to other consumer protection forums and authorities as well.

I made an order on 16/10/2018 from zomato before confirming the order i cancelled my order but my order is prepaid, so payment deducted from my paytm wallet, i also received a call from zomato for confirmation of order cancel and she told me my money refunded to me within 24 hours but time is more than 30 still i didn't get my money.
So please do needful asap.

The food quality was really bad i had complained the zomato team about that, nd they told me that they have raised a complaint nd the concerned team is looking into it and they will email or call me soon to resolve the issue after which i have tried to reach them more then 5 - 6 times now but they just keep on saying that i have to wait they are looking into this.
Its been more than 20 days now, but noe one reached out me nor i received any notification.
Dissappointed with this i asked them to cancel my membership or atleast tell me how to do it, and they were not ready to help at all

I ordered from dominos pizza in sec 15, chandigarh. The order was accepted and i made the online. Payment of 607 rupees. Later dominos cancelled the order saying that my address was out of their delivery coverage area. I ordered on 11 october and the message from zpmato said that the amount would be refunded in 6-7 working days. Today is the sixth day and my money has not been refunded. Iam extremely disappointed at the lethargic service of zomato.
My order number is: [protected]

Hi, my name is Ramakrishna, Ian existing Zomato user.i ordered food yesterday through SBI internet banking.amount debited but order not placed.my Zomato registered no is [protected].
And ref no is below
Thank you for using State Bank Internet Banking. Reference No. for Zomato Media Pvt. Ltd transaction of Rs. 74.5 from A/c ending 6177 on 16-Oct-18 at 20:21 is IGAEOWEUK5.

I need my refund back amounting to AED 695. this money has been deducted last 10 October 2018. I ordered thru Zomato with Chow king, and apparently, my order has been cancelled due to internal system error. The money has been deducted and promised to send it back thru my account between 5-7 days guaranteed. But until now I haven't received any.
Please give my refund you may contact me thru [protected].

id [protected] - aed 275 & id [protected] -aed 475 total of aed 695

I need my refund back amounting to aed 695. This money has been deducted last 10 october 2018. I ordered thru zomato with chow king, and apparently, my order has been cancelled due to internal system error. The money has been deducted and promised to send it back thru my account between 5-7 days guaranteed. But until now i haven't received any.
Please give my refund you may contact me thru [protected].

I order food but not received. Restaurant is say they can not delivered the order. Ask zomato to cancel the order. But when i ask zomato customer care, they they cannot cancel the order as per policy. My money is deduced and i didn't receive the food.

Why zomato customer care is not cancelled my order and returning my money.

It is my worst experience by zomato.

Please review my complain and refund my money.

Zomato,
This is complaint of october8 and no reply from zomato. Very dissatisfied and disappointed as a customer.
I didn't get the pani puri which was ordered by me from gurukripa hotel, sion, mumbai today. The delivery person did not have the pani puri in his packet which he got from gurukripa. When contacted gurukripa they told that they have given the pani puri to the delivery person. The delivery person says that he didn't receive the pani puri from the hotel.
The tom, dick and harry game was going on and i became the loser.
I had already paid the bill via internet banking and never did i get my pani puri from this hotel.
I am very disappointed and feeling cheated by you'll.
I would like to have my refund of rs. 50 which i have paid for the pani puri to you'll for my order from gurukripa hotel. I tried to call you'll on the number[protected] but no one picked up the cell from your side. This was very humiliating.
Looking for the positive reply and my refund of rs.50 towards my bank account of indian overseas bank from which i have made a payment of rs. 216 to you'll.
Please refund my money of rs. 50 as soon as possible.
Thanks and regards

Order from Behrouz Biryani.
Placed on 11th Oct at 08:19 PM.
#[protected]

See I have placed the order...and I am checking the status for every 5 min...it is saying that your order is in kitchen so I have waited for 45 min...and contacted customer care, the executive replied saying that you will get your order, then I have waited again, the delivery agent has not called me seriously and contacted the restaurant they said your order got cancelled and I contacted the Zomato again they said we will initiate the refund, again I have contacted Zomato yesterday they are saying that you can't get the refund so then why your Zomato executive said we will initiate the refund in the first place and I need the refund.i don't know what you do are you playing with me??... please initiate the refund as soon as possible.

Thank you

Dear Zomato team,

I havd placed an order via Zomato app to at Shiv Sagar Restaurant Mira Road.
Order number: [protected]

The customer care lady mentioned that someone grom support team tried calling me several times which is a big lie as I did a receive a single call.

This kind of behaviour is completely unacceptable. As I had friends waiting for dinner, neither food arrived nor the money was refunded.

I wan my money back or I shall escalate this issue.

Kind regards,
Azea

I ordered pizza in pizzasquare. Order cancelled but my amount is debited from my account. My amt rs. 333. How can i claim this amount. Please recover this issues as soon as possible. This was not happen before. Always zomato supports very well. This is the first was happend like this. So please support us. We expecting ur fast response to this request. Kindly solve this issue.

10 october 2018 lunch time

I ordered chowking thru zomato, but my order has been canceled because of the internal system error.

The amount has been deducted thru my account and advise that it will be refunded after 5-7 days. I waited 6 days already for my own money even though it's not my fault it's aed695.

Already sent couple of email complains but still no response.

Please send my money back!

I had ordered some food and paid via Paytm but forgot to alter the default address since I wanted it at another place.
After 5 minutes i constantly called the restaurant (around 10-15 times)but they didn't pick up and delivered it to the default address .
The delivery boy when called, mentioned that it's not his default and we shall contact Zomato for our refunds.
They are not ready to help.

I ordered a Red Velvet cake on Zomato mobile App, from vendor Sweet Truth, Pimple Saudagar branch. Below are the order details.
Order Number: [protected]
Food Item: Red Velvet Cake
Date: October 15, 2018 at 02:25 PM
Payment Mode: Online Payment Using Card
Total Paid: Rs. 596.25

Cake delivered was disfigured (images attached) and looked stale. I thought it must be a mistake and decided to visit the shop to make an exchange. When I reached the address mentioned, I found out that there is no such shop. It was a kitchen like setup from where they are running online food deliveries in the name of multiple restaurants. Then I asked the restaurant manager that I am returning the cake and asked him to refund the payment he refused and sent another cake (which was also stale and deep freezed) without my consent. I asked about the freshness of the cakes and where's their display unit they showed me a freezer in which cardboard boxes containing cakes were stacked. So in short they deliver cakes, deep freezed for months.

Negligence from Zomato- Zomato failed to verify if the shop it legitimate or not. Also while placing the order it was NOT mentioned anywhere in Zomato that this shop deliver ready made deep freezed cakes.

Irresponsible Customer Service- Zomato has no call center for customer support. Customers can not reach out for help immediately if they are met with a bad experience. The only way to connect to support is chat which is no use since they do NOT provide any resolution. They refused to initiate a refund. Ultimately customers have only one option left, just wait for their reply.

As a customer I have gone through a lot of mental and emotional pain because I ordered this cake for a dear one's birthday. Because of their negligence I end up spending more money on other cake. This is a clear case of fraud and cheating.

I ordered one item in zomato and there i faced a payment issue and so i order again and in less than 1 minute i observed that in my orders i have ordered 2 items. So i called restaurant official number mentioned in site. They didn't picked up my call and later delivery boy called me and i explained the same so he contacted restaurant owner and said your order was cancelled are your refund will be credited into your account in 2 days.in zomato app
I verified and it was fine. The status of order was marked as rejected and refund will be credited but i didn't get any refund iam trying to call restaurant and they are not even picking the call. How can i get my money back. Worst experience with zomato don't trust these fraud apps and customer service was too poor

This is to inform you that i have ordered food through zomato n number of times and sometimes, the butter is missing, sometime coffee is missing, sometimes pickle.. I had a chat with chat support and they don't even trust customers and do not provide any resolution.. They deduct 20rs and refund only 10.. I escalated the concern. So i received a call back from the supervisor abhishek.. That guy is also telling me that restaurant will adjust this in next order although i paid through zomato.. I am looking for 100 rs credit for all the hassle and inconvenience.. Abhishek only added 30 and that is without my permission.. Did not have the proper details for my order.. Checked the january order and said you got 5 rs credit although not sure why.. Later on he said.. He cannot give me more credit than 30.. I need attest 100 or more than that

I have booked dominoz pizzas from zomato app the money got deducted and order was not placed. So msg appear 2-7 working days the money will me refunded
Now its been 10 days and no refund is reflected in my account please asap fast as possible.
So kindly cooperate and do the refund as much as possible so i can trust zomato for further orders.

I don't what is wrong with zomato's team. I placed an order and it didn't get confirmed! So i cancelled. I didnt receive any sms and got the order placed icon so i called and informed! I was placed on call and the person accepted the mistake from zomato's end and cancelled the order without any charge!

Now on placing another order i am being charged a penalty of rs.280/- and the chat support is fooling me by saying rider's call i didn't pick whereas i called it! On continuous confront with the customer service! They are blaming me for being unreachable whereas i have the calls and logs to prove i called them to inform the same and then they agreed and cancelled without any charge but still now they charging and blaming me for it

Are these guys really going to fool customers this way?