Zomato Complaints & Reviews

Today( 8.10.2018). i have placed an order using zomato app at super snacks restaurant using code new50. Money have got deducted from my account but, I have not received my order.I have got the message from Zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
Order ID: [protected]br...

I have placed an order in Zomato at 10.46 am on 7th October, 2018.Rupees 130 have been debited from my account but my order is not delivered and there is no information about my order.I have raised a complaint to Zomato.They replied me like they will resolve my issue but still there are no steps taken.I have called to their customer care number there is no response.I have mailed them a lot of times but there is no reply for my mail.Bad experience...

I paid for 5 rolls and one of them was sent as veg roll ispite of the fact it was ordered as non veg! The restaurant did not help at all and when I contacted zomato they are not replying for over 41 mins. What should I do?
When I asked the restaurant to resolve the issue they simply denied it and asked me to contact the point of purchase which is zomato and then I do not get a response. Like amazing, it doesn’t help me at all. Previously...

Mam/sir
Mere paise cut ho gye bt order nhi aya...
Or paise bi vapis nhi aye...
Yeh mere saath ek aaj huya 70rs ek huya tha 20 days phele 2512 rs...
Meri complaint jldi se jldi solve ki jaye... It's req to u from my side... Nhi toh majburan mujhe head office m complaint krni padhegi... Pls it's a req... Pls... Jldi se jldi solve karo meri prob... Pls...

Its 8 october, 2018 and time is 6:55pm.
I have ordered the food from a restaurant from Kalkaji at 5:07pm.
The restaurant accepted the order. I thought the order will take an hour to arrive and its been almost 2 hrs and the order has not arrived yet.
Plus when I was looking at order status, it was showing - your order is on its way.All the zomato customer care number was coming out of service.

Then I have...

Hi team,

On 08/10/18 evening around 4:14. I have ordered pizza from mothers sandwitch & pizza through zomato. Due to some inconvenience order cancelled by mothers sandwitch & pizza restaurant. However payment of 150rs made through zomato which is not been refunded yet.

I tried calling zomato customer care and the recording says sorry number doesn't exist.

My order no. Is [protected]...

Hi team,
This is to inform you that i made an order today and hence inappropriate food was been delivered from zomato however when i raised a concern to tgeur chat support when just igored that by saying that we will not let that happened next time and we are just giving you the credit in points of that amount i am totally disatisfied and i said that i want to speak to your manager however they neglected that by stopping replying...

Today i have placed an order using zomato app at captain cook restaurant using code new50. Money have got deducted from my account but, i have not received my order. I have got the message from zomato your order was delivered. I have tried calling zomato customer care but no one is responding. I have also attached a screenshot of the transaction as proof. Please refund my money as soon as possible.
Order id: [protected]
Promo...

I ordered food from pratik briyani today 8th oct 2018. Money got deducted from my bank account. But order was not placed. I want my money back. Please help me out and refund my money. Please respond chat support is not working. Please it was 282 rps please i want my money back. Please i want my money back. Please respond and give my refund. I even called at the restaurant pratik briyani but my call was not recieved and second time i called...

Hello sir,

I have ordered on 4/10/2018. I have paid through my credit card. My first transaction is failed but amount is deducted from my card. Today, now it shows paid to zomato. So i want my money back.
I did chat with their representative on 4/10/2018, he told me that after 3 to 5 days you will get it back. But i didn't received it yet. So please help me...

This is to inform you that i have ordered pizza from domino's yesterday and payment is also deducted from my credit card but the order is not placed. I wasted my precious time looking for your helpline number but nothing works i have registered a complaint yesterday also and just want to know when the money deducted will be recredited in my account. Please mail me or inform as and when my deducted amount will be credited to my account my...

Order no:[protected]
Ordered on:07/10/2018

I ordered food from angaara, kondapur branch at about 12:30pm and it didn't get delivered till 2:30 pm.
So, i tried cancelling the order but neither did zomato cancel the order nor deliver. But the confirmation came as it's been delivered.
Since, i have already paid the money through paytm so i want the money back asap.

Thanks,
Neha singh...

My payment is debited from my account yesterday when i was ordering pizza through zomato but order not placed due to zomoato server down and it shows bad server request..!!! Also i was in touch with the support system but no reply from zomoato team. Only showing the chatting time. And money is not refunded yet... Unable to contact customer care also......

My payment is debited from my account yesterday when i was ordering pizza through zomato but order not placed due to zomoato server down and it shows bad server request..!!! Also i was in touch with the support system but no reply from zomoato team. Only showing the chatting time. After wating lot of time just one single reply is from zomato is hi. After that no replay....

I had placed an order to shri ajab sweets for 6 packets of special mixture (500 grams) vide my order no.[protected] and paid fully alongwith delivery charges through paytm.

When i received my packets the same was found of expired date 6 months after2016 i. E. One year older then expiry date. This was shown to your delivery man ramesh yadav (Mob no [protected]) but he said that he had delivered the consignment and now i will have...

Yesterday i had placed an order from zomato, i paid the money from my paytm wallet the sum of money was 209.10 rupees, my balance has been deducted from my paytm wallet but my order didn't placed and i didn't got any confirmation from zomato of my order. They have just deducted the money. And the order is also not showing in my orders.
I want my money to be refunded.
My money has been deducted from my paytm wallet i had also...

Today i got the box of donuts as it i get the damage box so i returned it and then again i got box after waiting for 3hrs and then i got the insects in my food so when i have sent the massage in their chat box after waiting for hrs then they replied that their systems not working properly they can't find my order history wait for some time after waiting they said you are too late now when i said already complaint about this then they said...

Sir,
I ordered food on zomato on 7th of october at 12:43 from city restaurant palarivattom. I payed the cash online during the ordering process. The order summary was showing 'will be delivered' till 6 pm now when i checked it, it shows 'delivered'. I tried to contact both the deliveryman and the hotel. Their phones were switched off. And i have received neither the food nor the money i paid....

I had ordered a belgian chocolate senior scoop ice-cream from giani's ice cream shop on 7th oct 2018, through zomato. Order id: [protected]. But i got a wrong order of faluda dessert. Request you to kindly initiate a refund of my money as i got a wrong order because of the delivery executive's fault.
I have attached photo of the wrong order i received....

I had placed an order from zomato, i had paid the money from my paytm wallet the sum of money was 100 rupees, my balance has been deducted from my paytm wallet but my order didn't placed and i didn't got any confirmation from zomato of my order they just deducted the money. And the order is also not showing in my orders.
I want my money to be refunded.
My money has been deducted from my paytm wallet i had also attached a pic...