Zomato Complaints & Reviews

Hi all,

I had ordered food via zomato app this evening at 7:15 pm. Order got confirmed and i received that order would be delivered at 8 :20 pm. At 7 45 the status in app was showing delivered. I tried to chat with the zomato customer service. They accepted that due to technical issues the order would be delayed. Around 9pm we decided to cancel order (Since it was already 2 hours and we were worried that hotels would close...

I had ordered from a nearby restaurant but order was not confirmed... They deducted money from my account.. Kindly please help.. And please refund my money... I hope to get a positive response. I had also called up the zomato help line number but the call went unanswered.. I had tried number of times but nothing helped... Please do something and refund my money..
Order amount -145
Name-faizan...

I had placed an order from prince ki rasoi at zomato's sunday offer. I applied the code save50 the offer was valid, paid through net banking. The money was deducted & got message from the bank. Zomato's app said that 502 gateway.. After that i cancelled my transaction but didnot get my money back.. Zomato's service is not responding. I will escalate this if due consideration is not given. I have txn ref no to track my payment i. E. Igaendyck1...

Today in the afternoon, i ordered food (1 full kadhai paneer, 1 full paneer butter masala and 10 butter rotis) from ne jac restaurant on zomato app. I completed necessary steps and proceeded for the payment. money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. i received this message "thank you for using your sbi debit card 60xxxx357 for a purchase worth rs201.0...

Today i have ordered food in zomato, the server is not responding, it has been showing as something went wrong. All transaction process is done... Amount is debited... But at last the order is not confirmed, error occured as 502 error, will this amount will be refunded? Please check it out and revert me back as soon as possible. Tried many times, bt still the app is not at all opening....

Today, october 7th, 2018, i placed a order from cafe coffee day using zomato, as i was paying using my debit card the app showed a error:502 bad gateway; i checked my message to see that the money, a amount of 64.60 ruppees was debited but the said order wasn't completed in the app. The app showed no sign of the order placed. Please, check this issue and tell me what do i have to do to get a refund as soon as possible. The order no. Or the...

Dear sir

Your app is not working proper on 7/10/2018

Though i have entered promocode sun50 why ordering food it is not applied and i am got billed without discount and cashbank.

Your order [protected]

As there is enough balance in paytm it is deducted from paytm though i got error.

Please look in the matter and refund me 50% as per promo code

Regardsbr...

Date : 7th october, 2018.

I made a purchase of rs. 200 at "wat-a-burger", greater noida, through my debit card.
The money was debited from my account however few seconds later a message "couldn't connect to gateway" was being displayed on the app afterwards. On going to previous page it asked whether to cancel the transaction, since the app was jammed at that state, i cancelled the transaction.
No order was...

I read your ad in today's newspaper about your 'no-cook sunday's which also specified an offer from king's kulfi with a code 'sun50' using which we could order two kulfis for just ₹39. Once opened the app on my phone, it took a hell lot of a time to even load and since i had to order it for my family living somewhere else, it took an awful lot of a time to even switch my location. After switching from my mobile data to wifi and vice-versa...

Today i ordered food from zomato (Kfc). I completed necessary steps and proceeded for the payment. I paid online through my debit card. I received a message of credited money. But the order showed incomplete payment.
Order was not delivered and money was also deducted.
So i want necessary resolution and want to request for refund.
I can provide necessary details like order no., date and phone no. For the order....

This is the second time ordering through zomato has been unsuccessful. The money from my account has been debited but yet the order has not been placed. There is no means for me to check where the money is going and how and when it will be recreditted. The procedure is completely unreliable! The order was made for rs340 from al's pizzeria at around 7pm today....

Zomato has advertised in newspaper that in chandigarh 50%discounts shall be given on all orders using code sun50 but their site is crashed and no order is being booked. They have also added 30/as delivery charges. The site says it is not 50% but maximum 150/ that too is not available when we book it says use coupon save50 to get 100/off. The north regional head number [protected] is also suspended for today. Clean case odlf cheating of consumers...

Dear sir/mam,
Please check my previous order at my account "[protected]@gmail.com" on zomato at tav prasad.
It's too much late delivered like totally 2h delivery then it's giving totally bad quality food.
I am contacting to restaurant but he is told me please call to zomato then i am calling to zomato delivery boy he is saying contact to restaurant.

Please help me out my today money is totally wastage.br...

Today i was order 2 roll from roll box (Paschim vihar) at 04:04. Also apply sun50 but any how code will removed. I messaged zomato in support (Chat) i requesting to cancel my order. But reply to late by company (I refused to taken the order.) i will not satisfied chat. End i will said kindly place my delivery. Then zomato have a rejected my order. Not refund my money.

Order id: [protected]
Attached file : https://imgur.com/a/tNl5eqs...

Hi Zomato,

Please answer me one question.

WHY YOU ARE RUNNING THIS BUSINESS WHEN YOU DON'T HAVE ENOUGH INFRASTRUCTURE ?

You support engineers take more than 1 an half hour just to check wether the order is placed or not. Always you have some technical difficulties.

Please stop you business and start running some tea shop, you can earn a lot compare to what you are earning now....

I was checking zomato app... Wanting to place an order... Suddenly app closes down... When reopening msg came can't connect to server... However got text msg that order has been placed... Money was debited from my paytm wallet without any intimation.... I immediately tried contacting chat.. 9 mins wait time... Informed restaurant... However no response from zomato chat bot... After 16 mins got response "hi payal"... Post same again no response...

Hello sir, we ordered chicken tikka and chicken archaeology we gave 268 rs.. By we didn't recieved food but i got message that it food was delivered.. But i didn't received.. I called delivery boy and he said he was in another delivery.. Ieill pay 100 rs.. It's really shocked me.. What is going on.. He was not responding now.. My money was debited.. U have to solve my problem otherwise i will take it as seriously i simply loss my money and...

Today i ordered 3 plates chole bhature (Rs225) from bunty chole bhature (Indrapuram) via zomato app.
The money was deducted (Via sodexo meal coupon) but it’s written that no order placed.. Even i called in the restroom and they said the guy has come and taken your order but it never reached me..
Very very disappointed please look into the matter..
I have ordered it from my brothers phone
What is the procedure...

I ordered food from zomato, food delivery service. I made the payment via paytm. The amount for the food was deducted but neither the order for food was placed nor it showed in the zomato mobile application. That order is placed or not
Then i contacted zomato customer service through their chat service but they were not responding, and it kept on displaying to wait for 1 minute i waited for 1 hour (Still no response) but there was...

Zomato in this way you fool people. I ordered on zomato at 2:52 and when i try to order the food the order got stuck and they deducted my money from my paytm account and they showed error on order. When i tried to chat with zomato they said there is technical error and said me to go to restaurant. Then i go to restaurant and the said we cannot do anything in this matter. What the # zomato i want my money back in anyway. My transaction i'd...