Zomato Complaints & Reviews

Hi team,

Need help to get refund from zomato. Have been chasing chat support but they stop responding at their wish.

Background: i have ordered food from one of the restaurant (Avoiding taking names here) in guwahati. They delivered incomplete order and few items were wrongly delivered. I have made a complaint at chat support and they arranged a con call.in con call restaurant accepted the fault. Chat support offered me refund as zomato credit, which i refused to take as i asked for money in my original wallet.

This was the time when they stopped responding.

Next day, when i again connected with them (New person now), he offered me 180inr to credit as zomato credit. When i refused to accept the resolution he made a new story that you were quite on con call and stopped responding.

Next day, a new operator started discussion with you were quite on con call and stopped responding.

I have tried reaching their customer service number but it always comes busy.

Attached are screenshot of conversation with team.

I have recently bought gold membership, and trust me i regret my decision.

Looking for early resolution.

Zomato refund
Over the course of the last month, i have been on the brunt end o[censored]ndeserved cancellations on the part of the restaurant and zomato, and one extremely late food delivery (3 hours late). I was promised refunding of my money for all instances, and refunding was initiated and promised to be added to my bank account within 3-7 business days, but nothing of the sort has been done although more than ten business days have...

I have placed my order in zomato at 10:15am but not received till now and the hotel in which i ordered my food is not responding properly and now declining my calls. So kindly refund my money. I have called zomato helpline they are also not responding. If possible take actions against chendur hotel in adyar, chennai for not responding to their customers....

I placed order on sita paani restaurant my order is not placed but rs 100 was debited from my account. I made the complaint on the sep 25 2018 but still now i didnt get my refund amount. I need the refund amount as soon as possible. The order was placed on 25 sep 2018. When a made complaint for this problem i didnt get any reply from the zomato and i am not satisfied with that behaviour...

Yesterday i was ordered with zomato but food quality is very poor and quantity of kadai paneer is approx 2 spoon so you guys tell me in 80 rupees only two spoon sabzi is coming what the hell you doing every time and i will tell the dimension of bowl in which kadai paneer is provided one inch height and 2.5 inch dimension then you better know that what quantity is coming and also i'll provide the images so you better able to see and your customer executive tell me i didn't resolve this issue and didn't refund you i better know that in half plate how much sabzi is coming this is not the first time except my first order every time i was complaint against the quantity and quality of food and chapatis are fully burnt so you tell me how can i eat this type of food i can't able to understand every restaurant give me a bad quality of food but in my first order they provided me a best quality that's why i ordered again and again but after that every time i have an issue with my order and you guys give me a resolution very late that's why i submit a complain on this website i think you resolve my issue as earliest if you want that i am continue with zomato so give me a resolution as soon as possible

My order number: [protected], date 29th septemeber 2018.

Total value of the order inr. 118/- whereas amount received by zomato person is inr 188/-. During the delivery self not noticed the actual value and the person delivered the product without bill telling some unusual reason. After the delivery i received the actual value in my registered e-mail id. Self called the person immediately and he told the company will return the money. I have raised so many complaints in g-mail and made several phones. Till there is no positive response. Please take the action immediately.

This is the second time in 10 days that an order is late for delivery. Earlier it was theobroma and this time it subway. Even for pre-paid orders, delivery is delayed by more than 30 mins. What is the use o[censored]sing your portal/website for ordering food and whats the need of providing a time-line when everytime the delivery is delayed?

Last time i received credits for delayed delivery but this time, i've no clue of the same.

I had ordered a pizza from this restaurant for the first time from zomato and the experience was pathetic. I not only got the pizza cold but also burnt. When i tried calling and explaining this to the manager, they said the pizza is like this only and we can't give you the fresh one again but after a long chat they told that they will deliver a new pizza or they will ask zomato to refund my money. When i contacted zomato, they not only took delay in responding but also did not help at all. They did not even call me once to resolve the issue. They refused to give the tentative time for refund. But they said after connecting with the restaurant i will definitely get the refund. But alas, these people only take money from customer for cheap food quality and fraud. This is such a pathetic behaviour. I have ordered food online always, but have never faced any experience like this. None of the restaurants gives you anything which is burnt. This restaurant is not only no value for money but also has pathetic food quality. I will share this to every social media and blog now. Since you could not help me with my refund.

This is a feedback/complaint email written on a really bad customer experience.

I have ordered through zomato at registered restaurant dominos, manjalpur, vadodara at 8:44 pm 30th september. Registered zomato app mobile number [protected]

It is an awful impression for a customer who wish to give a dinner treat to his family and the family waited for nearly two hours and slept eating just home food. Whom should i blame for this bad experience with zomato.

Ordered on 8:44 pm i am getting a msg at 10:22 that the restaurant cancelled my order. Once after accepting the order they kept my whole family waiting for 1.5 hrs. The first time i called they said the order is on way and will reach in 5 minutes. The second time i called they said the restaurant has cancelled the order after dispatching it.

I am a regular customer to zomato. Even if i have to order from box8, pizzahut or dominos i prefer only one zomato app for all but this time it was highly dissapointing.

Please look into this matter.

Sir/mam,
I placed an order from no.[protected] of an amount rs166. I paid the amount and the order was not verified. The payment made was successful but the zomato page showed me transaction failed. How do i get my money back?
I got an sms regarding the deduction of rs166 from my account but the order on zomato was not confirmed yet and showed me an error. How do i get my money refunded?

Recently i had problem in applying your promotion for my order and when i contacted your customer care via chat, i was told that there is an ongoing technical issue for applying promotios and i was asked to place the order and contact your customer care to adjust the credits to compensate that. So 2 days before i placed 2 orders and i contacted your customer care but they were impotential to address my concern and the agent 2as repeating...

I had made an order from zomato for dominoz pizza amounting 705, dominoz rejected the order saying it is out of area so they wont deliver and i already paid via card, when contacted zomato regarding this they asked me to wait for 72 hours after 72 hours i contacted dominoz as well zomato, dominoz told they have refunded and zomato still needs another 72 hours to verify. After 72 hours there is still no result.

I placed an order around 9 p. M. To burger singh restaurant in new delhi. I recieved the order very late and later found out that one item from te order is missing. I talked to zomato chat support about it, called the restaurant twice. I spend more than two hours waiting for my order. This is pathetic service on zomato's part. The person on the chat support refused to even give a refund for this.

I ordered food from raasta cafe and found a plastic toy in it which made me throw all of that without even thinking because that is insane.
I would like to have the refund of the amount i paid to the resturant.
I have ordered alot of times from zomato and this thing never happened, this is probably because of the resturant but since i ordered through zomata, i would like you to initiate the process of refund after talking to the resturant

I ordered Fiery chicken wings chicken and it got delivered.

I’m very sorry to inform that its like a raw chicken with masala.

This is food and we are not dog to have the raw chicken

And the person who gave the support from zomato is very bad manner. He/she doesn’t know how to talk with a customer.

Zomato should be more responsible if provide the online food delivery. We are ordering food wen we feel hungry and they ask us to wait for 24 hours wen we raise the complaints.

Sometimes we are ordering food with last money from tha wallet. And we are trusting you that the food will be deliver properly. Here zomato guys are breaking the trust to ordrr food from online.

Kindly request them to stop the service if they can’t treat the customers well

I have been charged for 699 inr for gold membership which i haven't opted for. This seems to be an auto renewal without even knowing me and my consent. This is really ridiculous and insane which i haven't expected from zomato. I don't willing to continue with this membership and seeking refund.

They is the simple case of fraud and cheating, and it should be taken up to the consumer court.

I yashvi khandelwal of agra had placed a order of paneer butter masala. Using your mobile app after all the formalities were done i was paying the amount using my debit card when i received an otp i had entered that otp in the transaction and proceeded with it then it showed a error but when i got a message from my bank that certain amount 143 was deducted from my account but i have not received any delivery neither had i received any confirmationon the app please review my complaint as soon as possible

When i trying to place an order it shows like your account has been disabled. You can't order anything like that i don't know why this happened. Actually i raise a complaint on one food order and zomato people assisted with me and resolved my concern and that next day i opened the account for ordering them it shows like disabled. Please re activate my account asap. Email id:[protected]@gmail.com...

I had ordered pizza from zomato on sunday 30/01/2018 and when received it, complained about the same, because of it's inediblity. They kept saying that they had escalated the issue but that didn't help my cause. I had wasted 4+ hours on customer service and they didn't address my concern. They refused to take their food away and refund my money. I need to be provided service that i'm paying for and anything less is unacceptable. The topping of the pizza was lopsided and only the base was there to be eaten. I kept telling them that this is not acceptable, and they kept giving me standard reply instead of addressing my concern.

I have ordered food on zomato at 7:36 pm on 30th sept and id is [protected]. Order is chiili milli paratha. As comfirmed by paratha house food vendor, they submited order to zomato delivery boy (Danish momin no. [protected]) at 7:45 pmonly. When contacted to delivery boy, he confirmed that he delivered order to wrong address. This wasted my 3hours waiting for order and money. How will i get my money back?