Zomato Complaints & Reviews

30/september/2018 i was ordering food from indian kitchen via zomato, the amount was 367.60, while making payment the it displayed something went wrong, i tried again then it showed wait for the marchant website then returned to payment option again, but payment got successful 2 times, and amount of 735 is deducted from my account., but order didnt got placed, how do i get refund??
Refno-[protected]

Zomato does not verify restaurants listed on their app. I had a personal experience with an order from a restaurant in bangalore that is listed by 4 different names on zomato. They do not have a restaurant license to operate neither do they have a food safety certificate. They are serving stale meat and dog, cat and rat meat in the name of chicken. They operate as a public kitchen from a warehouse. I have video evidence. My husband is hospitalized with food poisoning. I have complained to the food safety association as well in bangalore. Zomato needs to verify the restaurants they list because we as customers rely on them to order food from restaurants we haven’t even seen. They have to have some quality grade standards for tie ups. And their customer support has no resolution.

Zomato stone my first coupne code which is for new users only and which is first60 i have not order anything from zomato but they forfeit my coupne code on my phone number [protected] i want this coupne code back in my account other wife i want rupees 150 in my paytm wallet my paytm number is [protected] because coupne code redeem amount is 150 thats why i want my coupne code otherwise rupees 150 in my paytm wallet

Zomato blocked my account with phone number [protected] suddenly and after email they told me that it happened because of operational error in the system but still they are not unblocking my account and they even don't have any valif phone nunber for customer support, they just automated mail response system. They block their customer without giving them any proper reason with proof.

Zomato is very untrustworthy. They do not cancel the order and refund your money if the order is delayed by more than 20 minutes. Also if the restaurant delivers a wrong order and if you bring it to their notice, they don't give a sh*. Zomato has a long way to go to catch up with swiggy in terms of it's professionalism and attitude.. The agents on the zomato app do not even care to answer you.. They just say "we are sorry for the inconvenience" and that's all they do.. They will never cancel your order even if the fault is of the restaurant, they will not refund your money or deliver the right order even if there is a wrong order delivered..in short, if your exact order comes to you within the expected time of delivery, you are fine, else god is the only one who can help. These guys should be dealt with seriously and should not be allowed to take the customers for a ride anymore

I ordered in "Gundappa done biriyani mane" from zomato. I did the payment through my debit card, Rs 114.50 got debited from my account. An error occurred while ordering and no order number and no confirmation msg received. The order was not placed but I lost my money.
And customer care number not connecting.
Please refund my money, that's the only money I had😣

I gave an order to z5loft restaurant in Bangalore and paid in advance but the delivery guy messed the entire order and now zomato is not ready to return the ordet amount. I tood them that you can take back the messed up delivery as I am not going to consume it but still they are not ready to regund the amount.

I placed an order thru zomato from freshmenu.. One order was missing n the other was very different from actual and stale taco.. Zomato exec said they cant refund money but will credit for missing item.. I agreed for credit even though i wanted refund.. Whivh means m stuck with them again.. N they are not refunding for poor quality.. Even though i clicked pictures

I activated zomato gold on 11th september 2018 paying rs. 1500.

Within 15 days of registering with you, they revised the policy for zomato gold and deprived me o[censored]sing the same if i go to a restaurant alone. Soon after changing the policy, they have also reduced the prices of this service. They have completely cheated the people who placed faith in you and registered with your zomato gold service.

I am order food using zomato, i make a payment using this mobile no. [protected] by sbi net banking but after payment of rs. 116.92 deduction,
Returned to zomato page and i got reply is "seasion expired page not found".
And order not book.

This payment is failed due to your technical problem,

I want refund of my amount of rs. 116.92

Thanks

I had placed order on zomato.com on 31 August 2018 at 10:31:36 PM.
Order ID : [protected] for a KFC product.
Total amount paid by my Credit card : 573.96. online

The order was not delivered. I contacted to customer care of zomato.com and they said my paid amount will be credited back to my card in next 7 working days.

It is going to be completed 1 month but amount is not credited back.

It is brought to our my notice that order placed on 03.07.2018 for rs.304/- was delivered, however the fact is mc donalds had cancelled the order for the reason informed that "cannot deliver from nariman point area" as i stay at girgaon. Further it was informed by the staff of mc donalds that the amount deducted from my account will be credited within a day or two. Now considerable time has passed. But till date amount is not credited to my account. Therefore i want an explaination regarding the matter when the order was cancelled by mc donalds immediately how could zomato deliver the same. Please check the cctv footage of that date which person of zomato had delivered the order to my place. The fact is that, order not delivered but amount was deducted. Such a worst service not expected from you. I want to know the name of the person who has delivered the order to my place. I hereby once again request you to look into the matter and find out where my money is lying, is it with you or mc donalds revert my amount immediately or else i will have to take necessary action.

I purchased a zomato gold subscription on 13th sep 2018. The amount got deducted from my bank account but i didnt receive any refund back it is the 15th day today. And there is no response from their side. Their app or website also doesnt have any customer care numbers. And the ones which are there on google or anywhere else they dont respond not even pick the # call. They dont reply about mails or anything. Guide me right how do i lodge a complaint against them or atleast their customer care service.

This is 2nd time i’m making a complaint i didn’t get any responses from zomato i ordered from zauk restaurant through zomato app on 24 september after applying my code i done my payment by syndicate bank debit card but didn’t get any order confirmation as the payment gateway get errored but my money was deducted from my account. I have email zomato as well but they didn’t respond
My zomato id is - [protected]@gmail.com
My zomato registered number is - [protected]

Hi,

I would like to inform you that, i have place an order on zomato on 1: 32 today 27.9.2018 for stuffed kulcha for 110/- i pay via paytm 59/- after the coupon, i got a notification for time within 38 min. I will get my food. I m waiting & waiting, no message and no call i received...

Tell me, what will i do, that like service you are provide to the customer

Very disappoint!!!

Zomato customer service is annoying. They do not take any complaints and do not even resolve issues. Their responses are automated and do not understand the problem a customer is facing.

I have reported an incident 40 hours before about stinky and spoilt food delivered through zomato and still they have not resolved it yet. Forget resolving, no one has acknowledged the issue.

All they say is someone will get in touch with you from zomato soon and this is happening since past 40 hours.

I am Abhisek Mati,
I ordered on 12th August 2018 from zomato. After sometime I cancelled my order.
But i don't get any refund money. I talked with zomato. They said this is Bank problem. I call the customer care but nobody receive my call. I have sent the email yesterday . but i don't get any reply.
I am totally confused.
zomato says that's not his problem. Uco bank says that's not his problem . so what willi do?
please help me to refund my money.

Order Id r# [protected].
ph- [protected]

My order from China gaon (Mumbai) was delivered after 2:32 hours, this was the most pathetic experience I ever had with any food ordering app, I had place order at 9:08pm and was delivered at 11;40pm. It was my wife's bday and the entire occasion was ruined by Zomato. The customer service provided over chat was rubbish and unhelpful. As it was late we are eggs at home as there was no option of going out. We cannot cancel the order is not highlighted on order page it is in very small and off Colorado print as compared to other fonts on d page.

Hello,

I have done order and order number is [protected].in app it was showing 31 mints for delivery but they have not delivered my food in 1 hours also. I started doing chat online with zomato representative, he/she was saying it will get deliver in 10-15 mins, but no luck. I called deliver boy he said that, he is waiting for another pickup. So i have requested to cancel, but they were not cancelling my request.

He came to my house on his own time and called me. I refused to take my food as my mood got spoiled after all the followups. Then the funniest part is delivery guy changed the status as delivered.

My question is why i have to struggle for all this. I wanted to get food, i have ordered it, done the payment.
I have only zomato app in my phone for ordering food online but i am not happy with the response i am getting in kolkatta.

I have to leave my all the work aside and think about all this complaints. I do not like it.

I would request you to understand the feeling a person will have, this is matter of hunger.

Hoping for proper response.

Thanks
Sanjeev gautam

I registered a complaint regarding my refund from dominos-zomato on 24th september and i still haven't got any response. Please consider this matter seriously and provide response. While i am regularly in touch with zomato support staff but they are unable to provide an appropriate answer. It's been 6 days now and this is really really annoying. The total amount was 1033 and the restaurant was dominos saket

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