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Zomato Complaints & Reviews

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Last updated Mar 26, 2024
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Zomato reviews & complaints page 365

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R
RASHI NANDA
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

neither food was delivered nor the money is refunded

Address:110053
Website:Zomato

Yesterday around 9:30 pm we ordered food and we initiated the payment by net banking since after applying promo code there was no option of cod. But after sometime the delivery boy called us and told that we can't deliver food on your address if it wasn't possible why it wasn't informed to us before ordering. So neither the food is delivered till now nor the money is refunded....
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G
Geetica Rastogi
from Noida, Uttar Pradesh
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delivery of food

Address:New Delhi, Delhi, 110019

I ordered yesterday at 8:38 pm from al lazeez order number [protected] which was showing picked by delivery person, even till 10:20 it did not come.

Tried chat help option of zomato, but no help was rendered.

Finally i again ordered from same restaurant order number [protected] at 10:26 pm which again was picked up as per restaurant and your app but never came to me.

Finally i ordered dinner at 11:24...
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B
Beny.95
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I ordered tandoori chicken and I was not even cooked a little

Address:560016
Website:Zomato customer care

I ordered a tandoori chicken half. Nothing got cooked. Only the outer part was cooked a little. So u called to the hotel named night food joint which is at marathalli, bangalore. They accepted their fault humbly and the asked me to contact customer care for refund. So consider this complaint as soon as possible. The proofs are attached as pictures....
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S
Siddharth2901
from Mumbai, Maharashtra
Feb 12, 2022
This thread was updated on Feb 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

promo codes have been permanently disabled

Address:Lucknow, Uttar Pradesh, 226002

I am a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is...
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R
rajrashikashaw
from Jaipur, Rajasthan
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delivery boy misbehaved and threatened me

Address:Gautam Buddh Nagar, Uttar Pradesh, 201309
Website:www.zomato.com/ncr/rozaana-sector-63-noida/order/qbpyvEl

I want to file a complain against the Zomato delivery service boy who came late with my order and when I denied to collect it, he abused me and threatened me and banged on my door forcely. I was alone in the house with my 1 year baby and my husband was outside. This is a serious security issue. I want to file a case against this to police. Please help me out.

This is the contact number of the Delivery Boy: Rajeev Kumar [protected]br...
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P
Pria Singh
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deducted but order not placed

Address:New Delhi, Delhi, 110057

Today I was placing order with zomato first time. And the experience with zomato was really very bad. Paid by using Sbi net banking My money was deducted from Sbi but it’s showing no order placed.
Whats wrong with zomato. I don’t even recieved any order no.
Than Again I placed same order by using Paytm method.
Both the time my amount was deducted but it is showing only 1 order placed.
And still didn’t recieved...
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S
from Agra, Uttar Pradesh
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disgusting customer service

Address:New Delhi, Delhi, 110095

Iam a regular customer of zomato and as per your promo offer i'm entitled to use the promo code bite till 9 sep for multiple orders.. To my utter disgust.. I tried to order on your app like i always do and i got a nonsensical pop up saying 'due to suspecious fraudulent activity.. Promo codes have been permanently disabled'.. Im a lawyer and im gonna make sure that you guys know what you're talking about.. Calling me a fraud for nothing is...
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S
shaifali diwakar
from Bulandshahr, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pink box cake

Address:New Delhi, Delhi, 110001
Website:Zomato food app

First restaurants do not have the cake they show online, than they ask to change the order, the second order that i agree to is 300 rs lesser than original cake that i ordered so they should give 300 back, zomato support is so pathetic, i contact them everyday, they keep telling me amount added, will be added in 24 hrs, one person manoj says amount added but than ni money in wallet such big time lier, all stupid employees work here and management...
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R
riddhijit roy
from Bengaluru, Karnataka
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I am complaining about the delivery executive I was assigned

Address:560093

I have placed an order from zomato on aug 24. The delivery guy refused to deliver it to my flat and asked me to collect it from outside my apartment, which i obliged. I was polite and never raised my voice although i could clearly see he is citing specious excuses for his behaviour. Upon mildly suggesting that he is supposed to deliver to the flat itself he started telling me that i should never order from zomato. He started yelling at me...
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R
Redditch Vlogger
from Tekari, Bihar
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account blocked due to suspicious/fraudulent activity

Address:800001

I am not able to apply any promo code from my account because it says promo codes have been disabled permanently due to suspicious activity...I am not able to understand what it is about...

I am a regular user of Zomato Food delivery services and had no issue of any kind with the company until now.
Please help as soon as possible

If needed I can provide the details of my account and my contact number......
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T
Thesalonikumar
from Haridwar, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

save yourself from the worst service ever.

Address:122017

*payment accepted by merchant and ordered confirmed but the merchant has no clue of the order.

*zomato valet unable to pickup the order from merchant because they were not informed by zomato

*chat support claims that the issue is from the customer’s end.

*zomato promises to deliver the order in another 15 mins after an initial wait of an hour.

*the food never reached the customer,...
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S
Siddharth76
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

zomato delivery boy

Address:Hyderabad, Andhra Pradesh, 500045
Website:Zomato

I ordered an item of Pannaer currey and 5 butter non from zomato .I have done the payment of Rs 320/- through Paytm . I have ordered from my friends phone number . So I called the delivery boy from my phone and said him to call to my number . After half an hour I called the delivery boy, then his phone was switched off . The delivery boy number is[protected]...
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V
Veronica Christy
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment deducted without order confirmation

Address:Chennai, Tamil Nadu, 600040
Website:zomato

I ordered for one choco truffle cake on 28th aug at 8.50pm. After all discount they deducted from my account rs. 361.01 on cake square chennai anna nagar branch through zomato.
I placed the order and cash was debited from my account. But there was no order confirmation and was automatically redirected to the previous page.in my orders section of zomato app only order confirmation was not there. I even called the restaurant and asked...
+1 photos
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S
Siddegowds Bs
from Bengaluru, Karnataka
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my zomato account blocked

Address:Bangalore, Karnataka, 560036
Website:Www.zomato.com

I had bad experience in zomato, where they refunded my money for stale food & blocked my account. After multiple mails also they are not responding, please unblock my account asap as i want to order more. Without my permission only they blocked my account which is unacceptable, i was totally shocked by the zomato's gesture. Please don't be so aggressive on customers. My zomato account name is [protected]@gmail.com.....
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A
Amit Singh 000055
from Deulgaon Raja, Maharashtra
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wrong amount deducted from my paytm wallet

Dear sir,

Zomato is a very reputed company, and in my views zomato is ranked no. 1 in food delivery companies. I heared so many good words about zomato. That is why i choosed only zomato for my first ever online food order and have a strong believe that zomato will resolve the issue at his best.

But in this order which i placed today evening my experience is so worse.
It was my first order at zomato....
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M
mkty23
from Suriapet, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

worst experience - first time i order delayed for an hour.. still waiting for food

Address:New Delhi, Delhi
Website:www.zomato.com

I have ordered food at 9:00 pm and am still waiting for food. Shall post the exact time when the food will be delivered to me.

I have placed food order from indian cravings greater kailash - 1 and they promised me to deliver it in 1 hour but it's 10:50 pm right.. Still no clue when they will deliver the food. I called up zomato customer care but not getting any satisfactory answer, they are not even calling me back nor picking...
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K
Kp Mittal
from Amritsar, Punjab
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refund of money paid to zomato

Address:Mohali, Punjab, 160055

I have placed a order on zomato on 26/8/2018 in morning, and check out that they cancelled my order. I paid 146.5 rupee via net banking.
When I talk to customer care they said that the amount will be credited in your bank account. But It never happens.
I requested zomato to atleast add money in my zomato wallet, they even denied to do the same.
My order number id was [protected].
I have even checked out that zomato...
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S
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non delivery of food - zomato and ovenstory

Address:Mumbai City, Maharashtra
Website:Zomato.com

I had placed an order with ovenstory pizza, mulund west, mumbai today at 12:35 pm. The scheduled delivery time for the order was 1:20 pm. I've a screenshot of the entire order summary too.

Now, after waiting till 1:40 pm, i started calling up zomato customer care which got redirected to your partner restaurant. They told me that the delivery guy has already started from the place twenty minutes ago (I. E. 1:20 pm) and will...
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Eshwar Tenkam
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

food ordered from one hotel is spoiled

Address:Chennai, Tamil Nadu
Website:Chennai

Hello, i have ordered a dish in zomato i thought the food will be nice but i am surprised to see the food spoiled when i got my food delivered. Some kind of bad and spoiled smell is coming from food. Even the hotel management or zomato members are not satisfying the customers instructions for delivery. How are you dealing with such an unreputed hotels. I just wasted my money by ordering that. Please give back the money i have paid you for...
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P
pranshu22aug
from Hyderabad, Telangana
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food delivery at incorrect address.

Address:560048
Website:www.zomato.com

I ordered food through zomato at my work address but somehow it got ordered to my home address. I spoke with someone from zomato and he assured me that he will update the correct address to the delivery boy. After more than an hour of placing my order i got a call from the delivery boy stating that he was standing at my home address. When i asked him if he was informed about the address change, he straight away said no and refused to deliver...
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