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Zomato Complaints & Reviews

www.zomato.com/india

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Updated: Oct 5, 2026

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Zomato app

Hi team,

I was trying to place an order through behrouze biryani which is costing 455 through zomato app. Payment has been done and money has been deducted. But order has not been placed. It showed time out error which is fraud because my money has been deducted. And i tried calling many customer care numbers of zomato but all the numbers says doesn't exist. This is really disappointing and i need refund asap. And i'm really serious about this.

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Address: Pune, Maharashtra, 411021

I ordered two different parcels... Only one got delivered.. And for the other order the app was showing delivered... I tried to call.. But all the provided contact numbers were wrong... I tried chatting.. But after 15 mins they respond.. And they take another 30mins to get the problem.. And with out my consent or informing me they just initiated the refund process.. I waited 2 hours for that order... And it didn't get delivered.. And in return refund was initiated... Why did i had to wait for 2 hours... Who is going to pay for that... I want a proper answer for this...

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I had ordered food from zomato from kasturi restaurant kolkata on 7th october but the order was not placed and it showed failure and yet rs. 287.50 was deducted twice from my account. I tried again and the same thing happened. I am frustrated with zomato as i had a similar problem and the order took very long to be delivered. Kindly refund my money rs. 575 as soon as possible.

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Address: Chennai, Tamil Nadu, 600084

Placed an order in kaaraikudi an amount of rs.130. Payment was made through online debit card citi union bank while making the payment amount was deducted from my account, i got sms (Savings no xxxxxxxx05 debited with inr 130.00 towards to ecom:[protected]zomato media private linoida upin: on 07-oct-2018.) but in zomato app it was showing payment incomplete., still now the amount is not credited. I want a proper answer when i will get my amount back. Food was not delivered.

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H

Humera h

from Jayamkondacholapuram, Tamil Nadu

Oct 7, 2018

Bad and worst experience with zomato

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Address: Khordha, Odisha, 751024

I had ordered some food from cafe frespresso, patia, bhubaneshwar on 5th october '18. The zomato employee named biswajit rout delivered the food and i paid him in cash but he did not return the change at that time and promised to return in some time to give back the change.
I called him that night but he did not come. I even called him yesterday morning and he said he would come in some time and give me the change but he did not.
Today it's 7th october and i called him few moments ago but he does not pick up my call now.
This behaviour is really disappointing by zomato and they should really give employment to trustworthy people. It's not even so much about the money, he was rude as well and said it was my fault i did not provide him with change and that he was not a courier guy to keep change with him all the time.

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Address: 411006

I have ordered cake but the process was cancelled and the money still not refunded its almost more then a week my order id is[protected] i tried many time to zomato they asked me to mail at order zomato and then i tried to mail but still i dnt received the money is this the way zomato do to there custo. Er i m fadep of this plz solve ur problem and issue me my money back

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Address: Mumbai City, Maharashtra

Website: Zomato.com

Ordered food (Order number - [protected]) not delivered till more than two hours from time of ordering. No call or sms from zomato. I kept calling the delivery person. He didn't respond. Finally responded and quoted that order address is wrong. When i explained the address, he says that he is coming and then after some time cancels the order. Pre-payment was done through net-banking. Upon lodging complaint through customer service, no details of refund given and no complaint number given. Instead i get to hear from the customer service executive that i am facing inconvenience because of myself. Horrific experience. This company is looting the customers. Had i not made an pre-payment, they would have never cancelled the order without any intimation to me. Thugs operating here in the name of e-commerce. Even after a day, there is no response from zomato that why a pre-paid order was cancelled without any intimation to the customer.

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Website: www.zomato.in

I ordered ([protected]) food from zomato they delayed the order by 2hours after that i got a mail order delivered without even giving the food to me and their support doesn't even respond this a robbery they are doing they first take the amount and dont even bother to deliver not lisren to customer as their agenda is completed. Their registration should be suspended

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Address: Mumbai City, Maharashtra, 400008

I ordered one burger with french fries from smoque burger restaurant using zomato app. I paid full money. My expected food delivery time was 1.51am and its 02.20am, sill i haven't got my order.
I called them so many times but nobody answering the call. I want my money back with penalty. You waited a patient for long time without any prior notice. If you can't deliver order on time, you should not take it.
You people harrassed me mentally a lot.

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I ordered food online from zomato at 12:20 am, which i should get in around 40-50 mins. That was not possible by zomato. And on top of it, when i called the restaurant they were ignorant towards the matter that it has been a long time since i placed my order.
I received my order at around 1:50 am, and that to wrong order. Not the one i ordered. Quality of food was third class, when i ate it, it was like as if prepared 2 days before. It was really ridiculous to be honest.

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Address: Hyderabad, Telangana

Website: [email protected]

My order number id is [protected], sir, i had ordered chicken biryani from paradise restaurant this afternoon but biryani had very bad quality. I did not eat biryani, it was so bad that i ordered order from the regular paradise, but today is so bad quality, i never expect from paradise restaurant. Because paradise biryani is always love it but today so bad quality. I also talk to zomoto customer care after delivery but he not talk with restaurant he told me send a mail, so please sir concern my problem and please do something. Please take action my money is totally waste

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Oct 07, 2018

Updated by Amardip8140 i already complain in customer care and [protected]@zomoto.com but no mail reply ...please take action and do something...this is not good

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Address: Ghaziabad, Uttar Pradesh, 201005

I am a zomato gold user and my membership id is 693185 and it is valid upto 6th oct. 2019 but suddenly zomato disabled/blocked my account so that i cannot use my zomato gold membership i purchased gold membership at 1200 rupees on 6th october 2018 and there is no helpline number for zomato gold users or zomato users they are not responding for any calls and i also mailed to them on [protected]@zomato.com but there is no response regarding my issue and also chatted in zomato chat support but they are not giving proper reply to me and saying different different stories everyday i was mailing them from past 1day but no use, please help me

Zomato customer support has been notified about the posted complaint.

Oct 07, 2018

Updated by Pulkitg14 kindly enable my account my id & phone is.
so i can use my gold memership

[protected]@zestsys.com
[protected]

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Few days ago i ordered from zomato and the food delivered to me was poorly packed and badly handled during delivery and hence got spilled pretty badly. I sent an email to zomato with pictures of my order to avail a refund. At first zomato refused the refund. The following day zomato blocked my account and has been unresponsive to my emails ever since. I requested a call back, and wrote numerous emails to which they have not responded. This is clearly a way for zomato to run away from paying me the refund.

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Address: New Delhi, Delhi, 110005

Hi,

On 30th sep 2018 around 6pm my paytm account got charged by rs 162 for order id ztd1853e9ca36e698552.
This is a rogue order placed by some hacker using zomato account.
This order was unduly charged to my paytm account.
I have written 3 mails to zomato team, ad not even single one got responded.
Please can someone help this investigate.
I m sure zomato must hold all the relevant details around location of delivery of order, and hence person initiating internet fraud is easily traceable.
Thanks
Pawan kumar

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Hi zomato, this is nandeesh here.
When i opened the zomato app today i received the message like this as below.

"online ordering services has been disabled to this account due to suspicious behaviour."

I think this has been done in error because i'm the regular customer to you and been ordering food for so many times.
I really appreciate your service towards the customers.
I do not follow or order food online from other apps except zomato.
I'm really upset for the account being blocked.
Please look at it once.
Hoping that my account will be able to order food soon.
Thank you.

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Address: Hyderabad, Andhra Pradesh

Hi
We ordered egg puff but bakery person sent veg puff.
Cheated me and food wasted.

[protected] zomato order id
And you're customer service person also not replying. I am typing continually buy not replying

What action you will take.
The zomato person not replying and the bakery person not lifting.

At these night time what should i eat. Cheating bakery

Zomato customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by Md Azeez Imran Need update on these immediately

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rakeshreddypala

from Gurgaon, Haryana

Feb 23, 2019

Zomato has steel my money by not giving the order instead it is saying address is wrong
Dead worst Zomato I spit on you
Cheaters ###
I am deleting this app n I don't encourage this app or services

sneha kottary's reply, Jul 4, 2019

yes one no. cheater is zomato making money... mentioning we had provide them with wrong address.
how how can we provide them wrong address if payment is done..

not got refund also... this how they are making money... stop zomato service.. go for swiggy...

M

Myra Karan Lalwani

from Mumbai, Maharashtra

Apr 25, 2019

Chutiyew fakir paise khaaa k bethee hai

L

Lakshmi B K

from Bengaluru, Karnataka

Aug 25, 2019

Order Number: [protected]

Zomato failed to deliver the order stating that the address was wrong and refused to refund the amount. I think this is a ploy by Zomato to make some dirty money. My order page showed the correct address. In fact we had received an order from Zomato to the correct address just the previous day.

This was the first instance where Zomato delivery executive claimed that the map directed him to some other place and that it was too far away for him to backtrack to the correct address. To make things worse the customer care executive suggested that I pay the delivery boy 30 Rs extra in order to get the food delivered. I refused to pay since Rs 34 was already paid by me as 'Delivery Charges' at the time of billing. This is when the customer care person proceeded to cancel the order and told me that the amount cannot be refunded. I asked for his name but he said he cannot divulge such information. Such a pathetic joke.

Imagine Zomato pulling off such a stunt with hundreds of customers throughout the country everyday and making extra money. I've decided never to order from Zomato again.

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Address: Chandigarh, Punjab, 160014

Website: Zomto

Hii, zomato
I like your app to use for order delivery from various sites and shop sitting at home. But today means 6 oct i order veg noodles and veg soup. But what i get a insect in soup.!!! What a hell is this, can i order a insect soup i'm am not from china whom order a non veg soup. And the noodles are worst i taste ever are like reserve food of other customers who gone after eat and the shop keeper packed the same to us nor hot nor taste. Why you can't block this type of shops who get such ridiculous rating or views
I am not satisfied from today's order

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Oct 06, 2018

Updated by Chetan Malra zomato
I like your app to use for order delivery from various sites and shop sitting at home. But today means 6 Oct I order veg noodles and veg soup. But what I get a insect in soup.!!! What a hell is this, can I order a insect soup I'm am not from China whom order a non veg soup. And the noodles are worst I taste ever are like reserve food of other customers who gone after eat and the shop keeper packed the same to us nor hot nor taste. Why you can't block this type of shops who get such ridiculous rating or views
I am not satisfied from today's order

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Surajpatil123

Feb 7, 2020

Hii, zomato
today means 07/02/2020 i have order veg Manchurian dry But i found Bug in Manchurian
its ridiculous What a hell is this, please block this restaurant as early as possible

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Address: 500055

I ordered food in zomato on 30/09/2018 with order no. [protected] and the food received is over roasted and unable to eat and immediately i called to restaurant and asked for refund but they are not ready to refund total amount and i sent an email 4 days back to zomato explaining this issue and they responded like only 25% of the order money will get refunded. Then i sent another email to zomato about why they are not ready to refund 100% money as the problem is with the merchant and they served unhealthy food and till now no response from zomato on this.

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My order has been cancelled on 20th september, 2018 because of some technical issues... And sms was received regarding the refund... Still i have not received any refund for the same.. Order id is [protected]... Please grant me my refund.. Or else provide me with another order... Its very bad experience with zomato... Please improve your refund services...

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Website: www.zomato.com

On 2nd oct, i had ordered for a cake from gingerbread chennai for rs.1060.00 paid via credit card. The vendor refused the order because of incorrect online price which does not include gst. When contacted the vendor they confirmed that they have zomato to delist them but zomato hasn't addressed it yet due to which customers like me end up ordering. However i got an sms from zomato stating the order has been accepted. When i visited the order history menu surprisingly the order was not getting listed. I have emailed to [protected]@zomato.com with all details, cc'ed vendor too but no response yet from zomato. I want zomato to initiate investigate and resolve the issue. Until then i am not going to use zomato for ordering my food.

Oct 20, 2018

Complaint marked as Resolved

Issue resolved by Zomato with full refund.

Zomato customer support has been notified about the posted complaint.

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