Zomato Complaints & Reviews

I have ordered 2 shakes from the pink koko restaurant located on pusa road (Karol bagh) but the resaturant declined the order due to no payment by zomato to the restaurant for the mentioned order as well as some previous orders.. So due to no payment by zomato i could not receive the food parcel
Secondly after this i have ordered 2 shakes from the gianis restaurant located at shankar road (Rajender nagar), my order delivery time mentioned was 11:03pm and i received the order at 11:45pm due to late delivery all the ice cream of the ice cream shakes that i have ordered got melted... And due to the same i had dispose off all the shakes for which i had prepaid from my paytm wallet...
Kindly look into this matter...
And with respect to this issue i need a justified compensation against both the orders
It was really a very pathetic experience with zomato.

[protected]. [protected]. [protected]. These three are the order ids of the ones which i placed.. The payment got failed three times and i lost my money three times.. It's been 10 days soo far and i got no support from zomato atall.. I did not get any money as refund... They say they would help me regarding my issue but all they do is tell me to email them instead or wait for few more days.. I m way too frustrated by their pathetic service.. I have lost my money and i want it back.. Please help

I have ordered on zomato but my money debited but order failed. It is showing transferred to zomato media pvt limited with ref. No.-[protected]igaejcbsj3.in how many days do i get my money refunded. I have debited 204.50 through internet banking and still didn't get the refund. My contact number is [protected]. Please refund my money in time otherwise i will file a consumer case.

On 11 sept. 2018 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹105. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you.

Hi!

I am narender kumar having contact no. [protected]. I had ordered dinner yesterday vide order no. [protected] on 14/09/2018 at 08:25pm, from shahi naan wala - paschim vihar, and just after placing order i texed message to zomato that i have placed an order and requested to ensure that i get my order. Person of zomato at other end, ensured me that order will be served to me and said that my order is on its way. Then, i got a call from call center of zomato (From phone no.[protected] at 20:41 pm, and the person said that my order has been cancelled because of some zone issue that after 7 pm we do not deliver in sultan puri (Area, where i reside). However, you may very well confirm from your records that at about 3-4 times orders have been served to me at my place. And who takes dinner at 7pm? Generally dinner timings are about 9:00pm, and accordingly i had placed my order as my mother was medically unwell and she could not prepare dinner, so i placed order with you. It had happed at one occassion earlier also, and towards compensation you gave about 50 rupees. I assume that delivery of order entirely depends upon will of delivery person, as mr ravi who was supposed to deliver food was not willing to deliver my order. I spoke to him and he was contending that in sultan puri, order cannot be served. My submission is, are people not living in our area, are we not paying form dinner.. Then why orders are not being delivered to us.
I wish you people to take all necessary measures to ensure that people like me get their orders delivered and necessary stringent action should be taken against such delivery person like mr. Ravi. Please ensure these things otherwise i assure you that i shall try my best to escalate this issue up to founders of zomato mr deepinder goyal and mr pankaj chadda.
I hope i shall get response from you.
My contact details are as here under:
Narender kumar
Mob. No. [protected]
E-mail id: [protected]@gmail.com

I had ordered for my food at 11:02 from faasos powai. They confirmed the order saying it'll be delivered by 12:03. The order never got delivered and after regular contact with zomato regarding the issue at 1:05am they say the order is delivered whereas it hasn't been. This is a loot of my money and time. This isn't the first time but second find in a row. I need a refund

I received bad quality food so i complained them and posted some reviews about it and asked for refund they refunded but then just blocked my account as i had my money in that account kindly unlock it

App version : 278
Present city : 8
Geo city : 8
Connection : mobile_lte
Identifier : 0b2aafef-0cdc-4de7-a245-884ba386cd23
Location : 0.0, 0.0
User id : 66668763
User agent : &lang=en&android_language=en&android_country=us&device=xiaomi, xiaomi, redmi 3sdevice info : xiaomi, xiaomi, redmi 3s
Identifier (Uuid) : 0b2aafef-0cdc-4de7-a245-884ba386cd23

- at 10.30 pm i ordred for biryani from lucky restaurant and paid from paytm against order no #ztd18b9d36ed49d65f..
I kept on calling the delievery person but he refused to coinfirm the deleievry time... After 90 minutes got a call from lucky and they said the zomato person has refused delievery and hence we can send provided you make the payment in cash.. I tried calling zomato but no success.. Also written on chat no... Finally i had to pay lucky delievery boy to take the delevery.. Can you please help me with the refund and take action againt the person name raju which was apearing on my phone.. Except a immedlade resoltion of the same.
To my surpise the zomato person calling me and asking that food is delievered??? This is nothing but cheating...

I order the food through zomato on 4th sep total amount 390 rs i pay through debit card, but the restaurant canceled the order because they have no delivery boy at that time. But the zomato without confirming with me they canceled the order and till the date my refund is not received. When discussing with the zomato they are saying sorry for the bad experience.

I had placed 2 orders on 14-9-18 one of them was successfully placed and delivered but another one was not even placed but amount ₹118 was deducted from my net banking. I want my refund asap. This is too bad service. There customer care no don't even work. They don't even have given any email or no on their site/ app to contact them. I just want my refund asap.

I placed an order from pomp-pizza on my plate on the 03.09.2018. The first time the payment was incomplete so i ordered the food again, this time the payment was successful. However, the money amounting to 420.52 was deducted twice from my account and has not been refunded back while only 1 order was delivered to me. Looking at my account i can see 2 deductions to 2 different places where the money was sent to, one is gurgaon and one is jaipur....

I wanted to buy zomato gold membership amd i search in google. You official page showed me that the membership for 12month is available at a discount price of 1200 and its actual price is 1500. I clicked on it and it redirected me to playstore to download zomato app which i did. And when I opened it in app, I was shocked bcz it said membership cost is 1900 for 12 months and as an offer they are giving it for 1500. Stop these cheap tricks. Shame on u Zomato. I would have bought it at 1500 i[censored] guys had not played that cheap trick. I never expected some1 like zomato to be so cheap. U lost a customer today and continue this cheap trick you will loose more. How can we even trust the prices u show in ur app? Such a cheap behaviour from Zomato. Wish i had taken screenshots of your cheap tricks..

Ice n spice delivered damaged package. Package was ripped and food was out of package. Delivery boy himself said the package was not properly packed. And support said he cannot do anything about it because hotel management said package was proper. Even rotis came burnt. Hotel denied all the accusations. I have all the photos of food and package. Please look into it.

I ordered my food at around 10 pm but didn't get the food delivered. I contacted the support person & they are just playing around with me by giving unrelated response. Tried to even cancel the order but no response from them. I have to sleep with no food. I need complete refund & they have to pay even the penalty for making me sleep on my empty stomach.

This is to inform you that my zomato account has been blocked without information for complaining about a restaurant. I have almost 281 rs in my credits account so either zomato should pay me money or unblock my account.
My email registered with zomato is [protected]@outlook.com. I emailed them on [protected]@zomato.com for unblocking my account but they didn’t do it. I want my money or account to be unblocked.
Regards
Anmol sharma

Please note order id hqh670 of rs.373 has not been delivered to the address mentioned hence we have canceled the order. Kindly refund our dues as soon as possible.

This is to bring to your notice, my order id hqh670 which was supposed to be delivered on the date 4th september 2018 was not been delivered, however online payment of rs.373 of the mentioned order was done by me on a date-.

Requesting you to look into this matter and refund my money as soon as possible.

Hello am nilesh hase i ordered food through zomato on date 07 sep 2018 at time 7.50pm and 10 sep 2018. It priced rs 255 & rs 358 respectively.
Payment was by debit card both order had payment successful but order not placed. My money was deducted from my account both time. My money wasn't payed to me when will i get my money back???
If you can please look on it and give me money.

I have recently ordered the food from zomato, but for everytime i receive the mail to the linked account regarding the bill amount.. But this time i have not receive any mails from zomato.. Fortunately i want the mail this time to showcase the bill to the higher authority to getback my respective bill amount

Is there in anyways can you guys help me please??

I was in desperate need of the ordered details in the form of mail... Is there anyways to get the mail for the latest order i have placed..

It's not about complaining the food or delivery.. This is regarding only the mail..

I order food on 9:30, which should have been delivered to me by 10:40 at 11 i contacted the customer service guys and i was unable to retreat any response since 16 min... After hi... There was nothing from the customer service guy. And finally you guys inform me that my order is cancelled 1 and half hours later to this,
To which the customer service guy response i can place an order for you from different restaurant within the same price... Does all restaurant have same food or price? Pathetic you guys are might lead to social media escalation!

I have ordered 2 vegetables from shri sham ji and bank account is debited.
Order was of inr 148/- and after applying promo code it was of inr 89/-. As i click on payment method and submit the details i had received an page showing citruspay is receiving amount or payment please don't press or click back or refresh button and i did the same and after 2 minutes it shows another page web page is not available and my account is debited from the same amount. Please revert back my money as soon as possible. I had also attached screenshot of account debited details.