Zomato Complaints & Reviews

I've ordered from box 8 @ marathali. This order was all burnt and bad. I asked zomato for a replacement, they contacted the restaurant and the restaurant confirmed there was nothing wrong in the order. I mean why will the restaurant say they gave bad food? I asked them for a replacement they refused so i asked them to atleast have some courtesy and trust towards your customers and please come and see the order that i was talking about. But...

I ordered food from hotel via zomato but the food was not delivered, then i personally had to go there to collect the food after waiting for almost two hours. They charged the delivery fees also. After reaching the hotel i came to know that my order was not even placed, so again i had to wait for half an hour there. After all this shameless zomato is saying that they can't refund me anything. And really stupid people at the chat service...

I gave food order on 20th july 2018 to "the punjabi, bellandur, bengaluru" using zomato. Order number is [protected] and paid rs. 215.05 by hdfc netbanking. Food was not delivered, order got cancelled. Zomato has sent me the message stating that for order no# [protected] a refund of my money has been initiated & i will receive my money in 2-7 days.
Its been almost a month but i have still not received any refund. Neither there customer...

Last night i ordered food from midnight belly which is located near golfgreen. The amount of the order was rs 180/- but i had a 500 rupee note and the delivery boy also didn't had any change, so he told me to trust him with the 500 rupee. He said he will return the change today in the morning only. His name is rahul sharma. I called him several times today. He picked up the i call twice in the morning and said he will return the change by...

Hello,

I had ordered food from satkar lunch home via zomato. But the service delivery guy did not deliver the entire parcel. I called up the restaurant and they had forgotten to send the chicken. I asked for a resolution but it was not given, i have a copy of the entire chat which i will share via mail to the consumer forum.

I had paid upfront and no resolution was provided, a refund is not a resolution as...

I placed an order through zonato, which room more than the expected time first. And when i called the delivery boy after 2 hours he said that the order was cancelled, which definitely i did not do. I was on chat with a representative and he had no idea of it as well. I have never had a good experience with zomato. And this was even worst. Can we see into this....

Hey Team

I ordered a sandwich based on the green dot marking it as veg food. It turned out to be pepperoni sandwich. The company is telling me that it is a non veg food item only and you ordered the same. I ordered based on the green dot that is standard practice to judge food as veg or non veg. Not every one reads the details of the food ordered. Kindly help!...

My account is blocked yesterday and you saying that i misbehaved with the your agent bit i didn't do anything, i completely shocked for blocked my account, their is nothing wrong in my side just cbeck and reply to me as soon as possible, in fact i like your services and i ordering in zomata only since so many days, you don't do with your regular customers....

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that...

I placed an 2 biriyani from zaareen, kolkata through zomato. My order number is [protected].

Worst part is when i opened both packet one packet is missing chicken. A chicken biryani is delivered to me without chicken. What a frustrating dinner i had and what a disappointing service and quality of zaareen.

I talked to the zomato customer service and told me that he has confirmed with the restaurant and the order...

I placed an order for ovenstory pizza by faasos on 2.08.2018 around 7.45 or 8.00pm. The offer was bogo - order id [protected]. While placing the order there was no option for choosing the 2nd pizza. So i assumed since it has bogo highlighted therefore two pizzas will be delivered. This was my first order with ovenstory.
I received the order but instead of two pizzas i received only one.
Issue - 1 - the order i placed was buy...

Zomato delivery has been horrible last few weeks. 3 incidents. They delivered chicken instead of veg food. They delivered unpacked food and food was spilled and 3rd the food never came.

Their delivery executives and customer care use abusive language and do not call back when we have a probelm.

They only refund in zomato credits which is useless becuase every time we order from zomato there is a problem. I have...

I placed an order, order id [protected]

1. You made me wait more than 1 hour for this and after on hour you called me that delivery will not be possible as no delivery guy is available and the person on call told me that i will get a meal.

2. By the time you called me it was already 3:00 am and i was dying from hunger, i had no choice but to remain so.

3. I got no message on meal for whole day,...

Hello,

We have delievered food as per offer given in newspaper but in zomato app reflect that "restaurant does not deliever here change ur address."

Zomato lose many orders due to this, from our company many orders placed but all are rejected and also you are not showing any delivery instruction

So, please do needful to provide food at our location....

I ordered chk barbeque sandwich with potato chips and a hot chocolate brownie.. The order was frm food night factory... Its 24hr food restaurant on zomato in chandigarh... I didnt got full order... They didnt delivered potato chips which are usually very much everytime... Instead of calling them i ordered thru zomato and this happened.. I selected cod so cudnt use any promo code... Bill was 385rupees... I later got their number frm ur app...

Really very disappointed with the services. I ordered at 11:20 pm, got confirmation but they cancelled my order and i was really hungry and slept hungry. They only know to empathise via chat support. Dont use the app, services are really very bad at night.
I came back home and was really hungry, they are the worst and not even refunding money.
Amd the chat support was also not so. Sorry about it and did not do anything apart...

Didn't recived my paid order of around 300
Im an unwell person and depression paitent now i hungry like hell as well
I used a perfect order address and a option prior informing that im unwell that they provide on their behalf then to they where not able to deliver
Their tracking order service is under update and thats the reason i also was not able to talk to delivery boy i just need food and ill wait till i die because...

I ordered from zomato in Gazab ba restrurent for lunch. The menu was chili chiken and noodles. But when I placed my order Rupees 62 is debited from my bank account but order was not placed. After contacting the customer care they told me that the money would refund. But still I dont recieve any refund. From [protected] i ordered this. When i get my refund...

I had been chasing for registering our restaurant in hyderabad, and even provided documents to akhil reddy and a few. First the staff who has been in touch with me, was more interested in selling his advertisements, rather then registering the restaurant. Despite sending the documents, he neither responds or picksup calls from us.

This is against the base requirement of showcasing a restaurant to the customer.

Also,...

My account under [protected] was blocked for no reason and after following up with the team on email multiple times there has been no response.

Created a new account with [protected] and now as per order number [protected]. The restaurant has canceled the order but the zomato team is not issuing the refund for the money paid.

It has been frustrating experience for me using zomato. Pathetic customer service and lack...