Zomato Complaints & Reviews

I orderd food online on Zomato from 5Spice (kandivali east) and got a confirmation from Zomato after 45 mins I also got a msg saying that order is on the way and we did not receive the order for 2 hours after placing the order. When we checked with the restaurant they said they have not got any order request from Zomato. The Zomato person said that he online system of the restaurant is not working. The restaurant blames on Zomato and Zomata blames on the restaurant for the goo[censored]p.

When we called up the restaurant a very arrogant person tell us "tum ko refund de diya hai...phir kya hai tumko". Instead of being apologetic and delivering the same at the earliest. They give such arrogant reply.

This is totally unacceptable. We did not receive any order for two hours and zomato and the restautant are playing the blame game.

I ordered from Zomat for an online delivery 2 hours prior and i didn't receive the order even after scheduled delivery time is passed (more than 50 mins ago). Every time i call the support - they say the delivery is on the way and then they hang up the call. The delivery boy doesn't know the address and is roaming all over bangalore to deliver. Very bad experience ordering it online from Zomato - definitely wouldn't try it again and would recommend others to stop ordering from Zomato

Zomato has sent me the message stating that for Order No# 12771486 a refund of my money has been initiated & I will receive my money in 2-7 Days.
Its been more than a month but I have still not received any refund. Neither there customer care helpline is working since that time.

A. You are not delivering customer's order of food when you claim you will.
B. After waiting for almost hours I had to place another...

I ordered food through Zomato app in my mobile on 19.02.17. The amount was 304. Due to some reason they refunded my money back. 196 was credited to my zomato wallet and Rs 108 was refunded to my bank account. But I have not received the money till today 7.03.17. I am continuously asking them about the money, but they are telling that they have paid the money back to my bank. But bank records are not showing any transaction with that reference id.

Zomato just stole my money and harassing me.

Hi,
I have ordered 2 chicken biryani and 1 kabab from Paradise restaurant from Zomato portal with guest login. But I received 1 veg biryani and 1 chiken kabab. and when asked the Zomato customer care why this happened, They put all blame to the Restaurant and told me that They cant replace the order with my actual one. So I asked for refund of the extra money and they suggested me to open a Zomato account and they will refund the amount as Zomato money to the account which can be used in my next order. But I want my money to be refunded to my account directly but they told thay cant do it at all.

I had ordered food from a hotel called Fattoush in Bangalore. They confirmed the order and I got an SMS saying it will be delivered in an hours time. After 1.5 hrs when I called Zomato they said the delivery guy had left the hotel 15 mins back and will deliver my food in 5 minutes. After 30 mins I again called Zomato and then they said my order got cancelled because the hotel can deliver to my location.

Now, my simple question is, the moment the hotel/zomato knows my location, why didn't they cancel my order immediately? Why make me wait for 1.5 hours and later after me calling them they say it is cancelled? In fact the first time i called they said delivery guy was on the way! Are you all lying to customers? Is this how you treat a customer? If you don't know how to handle, why do you even have a delivery system in the first place?

I do not want an apology. I do not want any credits. All I want to know is why did you lie when the hotel had decided not to deliver the food in the first place?

ZOMATO are LIARS! ZOMATO are worst delivery systems!!!

Shameful!! ZOMATO should be ashamed of such a poor delivery system!! ZOMATO should feel sorry for themselves for being such LIARS!!!

I placed my order by zomato order app . . . then after one hour lady called me from +[protected] she told me to wait for 5 minutes then it happens thrice . . . after all this she didn't even received my phone call . . . delivery boy came after 1hour 55 minutes. . . I have all call recordings . . . how can I file case in court against zomato order . . .

Today around 3 pm I've ordered pizza and pasta through Zomato. The order was accepted by Pizza Hut, then one of their executive called me and mentioned that they can't deliver the food as the store is not operational. 30 minutes were already wasted when I started chatting with Zomato support executive Aayush Sharma. So incompetent person, not ready to take the ownership of what was happening. I was hungry and this person was keep on wasting my time doing nothing. I'd just asked for a small compensation for the inconveniences I faced. He was not at all ready to understand what I was asking for.
People should understand the value of time. I would like to talk to someone higher from Zomato on this. This is really not acceptable.

This app is increasing price of food by huge margin and cheating customer by discounts which is still very less. The quantity of food is also less. I faced an issue while ordering tandoori chicken took 140 rupees and only 2 pieces. When I asked restaurant they said their actual price is 80 rupees. You have to contact zomato only. What is this??? I paid delivery charges 30 rupees extra. Are they looting peoples money??

Vasiraj
[protected]

Hello sir,
This is Simon. I wanted to know that how many more days you need to refund my amount. It's has been 10 days now. You said that it will come in 3 to 7 days but now it's 1o days. The orders are placed on 1st Jan 2017 by [protected] this number. Can you please check your data and hope will solve my problem immediately. Otherwise I would like to put some awsome review on your website. Hope this will help you out.

I ordered food on Zomato website on 4th Jan 2017 around 7:30 PM. I paid online via netbanking and order confirmation said I will receive my food by 8:22 PM..

After waiting till 8:45 PM, I called restaurant. They told me that Zomato delivery person has not showed up so my order has not left the restaurant yet. He also mentioned that Zomato is doing this on a regular basis which is ruining relation and business of that restaurant.

When I called Zomato they were putting blame back to the restaurant that they have to deliver and there was no one to deliver. After this episode, I asked Zomato to cancel the order and refund by money which they agreed to.

However there was no attempt from Zomato to provide the food delivery. I can only rate Zomato service as "lousy".

Zomato is kind of a payment gateway where you can order food and pay for it online.These guys have deducted money from my account on four occasions for an order and not placed order to the restaurant.
After that only when i told them the issue they said they will refund the money within a week, it's been 8 days today.
These people don't have a direct contact number where you can speak to a representative.Instead we have to rely on some customer complaint that we send on their website and wait for them to acknowledge the complaint and reply back.
How can a company who is handling so much money not have a customer care number?
I was being patient but again today the same thing happened and they are not responding.
I could place my order again just because i have money in my account.
Imagine if i was broke and that was my last 240/-rupees.

I oredered twice food through online ordering. Received confirmation from bank, zomato.

On its way also message received.

When i called the hotel, they said that they do not receive the order.

You cannot contact by phone or online or chat. Only way to contact them is email

On 4 dec 2016 ordered food at 12:37 pm. Bank deducted the amount. Zomato confirmed that they received the order. Hotel confirmed that they received the order at 12:37 pm promising to deliver at 13:13 pm.

At 13:05 confirmation from hotel came that it is on the way. At 13:30 pm called the hotel that they said order not received.

I called zomato and they apologise and they cannot reach the hotel is the reply. My food time gone and tension.

Beware of online cheating by zomato!

I had ordered food online via zomato on 20th november 2016at 8:24 pm for which the payment was prepayed and the restaurant was subway. When i called the restaurant number, they said that the order was on the way and this at 9:30pm. At around, 10:30pm still, the delivery was nowhere to be made and when i called them again, they said that the website had crashed and the order was not made and now they cannot make the order also. When i called them again, the person just put the call on hold and just disconnected it everytime. I do not understand was it my mistake that i ordered via zomato and will i even get the refund.

It is such a shame that even after doing the prepayment for the order, the order is not delivered. i received no communication from zomato ant it. i had to call the restaurant for my order status after 1.5 hours of placing the order. the restaurant tells me that they missed the order n now cannot deliver it.
It is a time when i cannot pay cod as i has no cash of "100" n "50"...
I called zomato cd n they just kept call on hold n disconnected the call.
Such a shame.. and such a horrible service.
Was it my fault that i did the prepayment n the restaurant missed the order.
Get this sorted n pay my money back. order id 10759905
The order status online shows delivered. it's 4.18 pm n i hv not received the order yet.
Liars

I had an order on Nov 9, 2016 from an restaurant named Opt In.. Via Zomato around 9:20 pm. They took the order and promised to deliver around 10:20 pm which was paid online. It was night and nowhere to eat nearby. I had nothing to eat at home . Around 12 night they are saying (Zomato) the order cannot be delivered, before which I was continuously trying to track my order, and there was no definite response until 12. I am hungry overnight. If I get hospitalized, I need an compensation of at least Rs. 100000.

I had placed an order through Zomato on Nov 3, at 9 pm and they confirmed that the order was confirmed by the restaurant and was out for delivery. After 2 hours.. when I didn't get the order, I checked with the restaurant and they confirmed that there isn't any order received by them. On enquiring with Zomato, they are conviniently putting the blame on the Restro saying they canceled the order. This was a prepaid order plus at 11 pm at night, I am left with no food and is in a sheet harassment situation. Zomato misguided me, didn't give correct details and left me stranded with food late night.

I had placed an order online on Zomato and did the payment online. After getting a confirmation from Zomato regarding the order, about 20mins later I got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable . I told them I can wait for some more time and still they were like "Sir, It's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They...

Hi Team

I am Akshya, from Mumbai, registered with Zomato 3 months ago, but the sales representative (Mr. Prithvi Sehgal) cheat me by taking cheque from me and without confirmation he deposited the cheque of Rs. 7360 (Seven Thousand Three Hundred Sixty only).

Also I complaint to Zomato HO but they promised me to refund the said amount which is undelivered till date.

I had ordered food through Zomato on Sep 3, 2015. My order no. was 7427624. According to Zomato, I was supposed to pay Rs. 448 for my order after 10% discount that I was getting on ordering from Zomato, but the restaurant charged Rs. 495 for it. Restaurant's name is Gopal's Sector 8 Panchkula. Same day, I have called the customer care of Zomato. The person there told me that he will speak with restaurant and will get back to me, but he did exactly opposite, he did not show up. I want that overcharged money back.