Zomato Complaints & Reviews

As i have placed an order of mutton jumbo from mehfil restaurant of Rs 790. Later i have cancelled the order due to misplacement of address. So they have charged me cancellation charges of Rs 466.
So I immediately contacted them to refund the full amount as it was happened unfortunately and even i cancelled the order within 1 minute only. So at last they accepted for the same but till now I didn't received any refund.even 8 visited my bank home branch also they confirmed me that there is no refund initiated from Zomato to my source account. I request you to please take an action immediately.

I can't apply coupon codes on Zomato while ordering food from any restaurant. It disables the option and says "Coupon codes are not applicable on current order".
Please look into this issue as soon as possible and try to resolve it....

Order ID - [protected] date of incident - 28.09.2022
Email id of Zomato - [protected]@zomato.com, [protected]@zomato.com, [protected]@zomato.com

Description of Incident.

I ordered food with Order ID - [protected] and delivery time was 36 mins approx. However, received call from Zomato executive to inform that delivery person - Nilesh Palkar is unable to deliver and required to cancel. I asked the Zomato executive do not cancel the order. This order was picked up other delivery boy from restaurant as checked with the restaurant. In between my order was cancelled by Zomato without customer consent. For resolution, I had contact with Zomato executives - Zia, Kajal, Anchal and Priyanshu . After 42 minutes of conversation Zomato Executive - Anchal disconnected the call without customer consent. There is no solution provided and no compensation provided

1. Without customer consent how company executive can cancel the order?
2. If the order is picked up by other delivery boy then why it can't be deliver?
3. Anchal - Zomato Executive how can disconnect the call on face of customer?

Solution - For the mental harassment Zomato need to compensate to the customer along with all charges including Consumer Forum apart from refund.
Or, deliver the order without any charges.

Dear team,

Order ID - [protected] date of incident - 28.09.2022
Email id of Zomato - [protected]@zomato.com, [protected]@zomato.com, [protected]@zomato.com

Description of Incident.

I ordered food with Order ID - [protected] and delivery time was 36 mins approx. However, received call from Zomato executive to inform that delivery person - Nilesh Palkar is unable to deliver and required to cancel. I asked the Zomato executive do not cancel the order. This order was picked up other delivery boy from restaurant as checked with the restaurant. In between my order was cancelled by Zomato without customer consent. For resolution, I had contact with Zomato executives - Zia, Kajal, Anchal and Priyanshu . After 42 minutes of conversation Zomato Executive - Anchal disconnected the call without customer consent. There is no solution provided and no compensation provided

1. Without customer consent how company executive can cancel the order?
2. If the order is picked up by other delivery boy then why it can't be deliver?
3. Anchal - Zomato Executive how can disconnect the call on face of customer?

Solution - For the mental harassment Zomato need to compensate to the customer along with all charges including Consumer Forum apart from refund.
Or, deliver the order without any charges.

I have linked my Paytm wallet to Zomato.
Recently I received a message that ₹150 has been deducted from my wallet.
And i haven't ordered anything.
My registered mobile number is [protected]
The screenshot of the transaction is attached below
Please help me through it so I can get my money back.

Sir mane 27 Sep 22 Ko 460rs ka Order kiya tha mere pass Order Nahi Pahuncha or Refound bhi Nahi hua...

Hi team,
This is Vikram V, I am working with your company last 6 month.
But last one month My ID was Terminated. And i got call from your
side to reactivate my account. Kindly request you to please active my ID as soon as possible.

Name : Vikram V
ID :FE1780904
Location: Kammanalli
City : Bangalore

Sir my id verification is on pending.
waiting time (2-3 Ho h rs) but till 12 hours completed but still process is on pending.
My ID- FE2157938

My Zomato I'd is blocked plz activate my I'd

I had placed an order on September 4th, but zomato was unable to process the order due to the restaurant not able to fulfill the order. They said the refund was initiated but it was never credited back to my account till date. My refund reference number is[protected], Please look into this and help me get my refund back. My phone number is [protected], my email Id is satishmohan.[protected]@gmail.com

Id: FE920959
Location : Chennai
Please reactive my id

I have been made order on 17/09/2022 from [protected] to hotel shere e Punjab on 11.28. am and cancel order on 11.29 because of i want made payment through Gpay but it's made by lazy pay so I cancel my order. I have made payment of Rs. 264.5 through lazy pay and received refund of 180.5. i want full refund of rs 264.5. for Rs. 84 i have made complain to zomato by email many ime they said we made refund but in my account not show. I asked then to give me transection id but they not provide.

Kindly do the needful as soon as possible and give me refund as soon as possible.

Hi team,
This is Pyarelal Chauhan. I am working with your Company last 7 month. But last 3days my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible.

Name: Pyarelal Chauhan
ID: FE1773733
LOCATION: baner
City: pune

Regards,
Pyarelal Chauhan

Dear Zomato team mera I'd inactive hai use active kar dijiye na sir

Sir / madam,
My account is blocked in 2months
Daily raising tickets but not responding
Pls help me sir

Sir/madam
Iam zomato delevery boy. my FE1713028 Acount disabled in due to strick unabler. Iam not in strick my phone is broken please resolve my complaint please

I have booked Zomato delivery to send sweets packet to Malleshwaram address from Basavanagudi Sri Krishna sweets today morning around 10.30am. Till the evening it will not received by the addressee...what happened to my parcel.I already paid amount 708Rs.No one responded from Zomato delivery...I want justice.

Just 1 km from my house to the restaurant, the delivery boy did not even come to the place and canceled the order. No refund was given and Zomato was charged as compensation for canceling. The screenshot of the orders is attached. This is the third time zomato is doing this. Whatever the amount you pay they simply take it as cancellation fees. These guys are robbing the people. When you want to approach them, no customer care number. only a virtual assistant is available no help. Very bad service.

I have ordered from yummy chinese through zomato but while placed an order the amount is debited and the order status is failed. It happened twice with me. I need my refund

I didn't have ordered any food from Zomato but my money deducted from my paytm wallet on it's own without any my knowledge