Zomato Complaints & Reviews

Sir meri id band ho gyi hai usse dubara chalu karne ki kpya kar

I have ordered Special mutton biriyani with green salad from Petuk Mosai restaurant, Kolkata (West Bengal), but I have received only Special mutton biriyani, not getting the green salad. So I contact to the zomati executive, at first I word with Ms. Tania sharma (Executive- Zamato Customer care) regarding my problem. She is unable to help so I said kindly transfer the call to your senior. She did, the I was talked to Ms. Bandana Sharma She said she is team manager, so I conveyed my problem, she said restaurant don't have materials for this reason they unable to delivered the items. But not getting any information from restaurant and Zomato regarding this before launching the complaint. So i said kindly arrange it, and send to my adress because I have already paid the amount. She refused to send the items (Green salad), she said I will refund the Rs- 50/- to your account. Then I asked to her that, if I ordered Green salad now then u will take only Rs- 50/- right, she said no. She said Price of Green salad + taxes + Delivery charge, so as of my knowledge it will cost near about Rs- 100/-, then I want to talked to the higher authority regarding this matter she refused to transfer the call, after that she hanging up my call, is this a resolution team. Shame on Zomato. I want the strong action regarding this matter.

Dear sir
You app contains bug,
I paid 127 as explained earlier.
The whole problem is as under:
I first ordered through cash on delivery
In that tab there is any option as no change, pay online
Hence I paid online
Did not eat food as the food was taken back by your delivery partner but paid you!
I attach a document from my bank,
I anticipate a quick reimbursement of the deducted amount will be received in the SBI account.
Thanks

Arpan Das
[protected]
[protected]
[protected]

This finds reference from the conversation we had over mobile.
My order no is. [protected]
Kokkarako Biryani And Fast Food
I hereby attach the screen shot of the cancelled order.
You are requested to reimburse my paid amount inr 127 for the cancelled order into my SBI account.
Thanks
Arpan Das
Call [protected]
[protected]

I ordered JAIN food from ZOMATO with proper FOOD INSTRUCTION but I received NON JAIN FOOD. Not only that on complaining ZOMATO i got really very strange reply that Its not their RESPONSIBILITY. It feels like ZOMATO is not bother about INDIAN CITIZENS' RELIGIOUS EMOTIONS

02.10.2022) around 4.45 pm. near
nagercoil Collectorate one zomato staff and his girlfriend were driving their two wheelers parallely in front of our car. Since they were driving slowly and talking with each other, I gave a horn to give me a way to go. Unexpectedly he stopped his bike in front of my car and started talking abusively, for few seconds we didn't realize why the zomato staff is behaving so rudely in public place. It is directly affecting the good name of zomato. Since we were in shock we couldn't notice the bike number. Can u identify the person who's crossing the above mentioned place (nagercoil colletorate) around 4 45pm by using his mobile and any o[censored]r APP. Kindly do this favour for me orelse let me proceed this legally.

Zomato id inactive please activate my account

Dear sir My name- Alok Kumar
Name- Alok kumar
Reg. MOB [protected]
FE id- FE2091857
Zone City- Saharsa (Bihar) pin 852201

Problem -
Dear sir, I apply Zomato Delivery Partner before 2 months.
But my zomato id not verification.

Error screen show - profile verification pending .

Dear sir i wait Long time.

Plz solve my problem and Verified my profile.

Thanks For Reguard
Alok kumar

The Zomato Customer Care [protected] Toll-free number is not available right now. You can reach out on chat support 24×7, all days of the week.

Hi, my account still hasn't activated, shows profile verification is pending. Please activate my ID to start delivering orders. My mobile number [protected]

Jambadaprasad rao Parvathipuram

Hello Team,

I would like to share a terrible experience I encountered with the Zomato delivery agent today.
Once the delivery agent reached my location he called me to check for my house location. I guided him patiently to reach my location however he was persistent in telling me that he reached the correct location only. whereas he went to some other building besides my clear instructions (Active listening issue).

While i came till the road to explain him what he understood was incorrect and i tried to explain him his mistake he got agitated and started defending himself in back to back argument. Since i couldn't equally speak in kannada and argue with him i switched to my native language, However this guy flared up and demanded me to speak in only kannada quoting "If your in Karnataka you need to speak in Kannada only"

This was a nightmare for me since he yelled at me in bad words and dialled some of his peers to come to the location to pick up a fight with me.

I wonder how this kind of brutal and reckless behaviour is being tolerated by Zomato.

I hope zomato is degrowing because of these employees who is a disgrace to the company.

#Message to Zomato

Kindly watch this video (attached) of your valuable Delivery Agent.

I have mentioned it as valuable, since you have trusted your delivery partner's complaint on me and suspended my cash on delivery service.

Whereas i tried to get justice for my plaint, Hoping that your support team will help me fix this issue, it wasn't favourable to the customer as well, The CS agent Monica was arrogant on call and disconnected the call on face, followed by Harleen by giving a fake promise that the COD option has been enabled, followed by Vandana who pretended to help me and disconnected the call saying she will connect to the Supervisor.

Pathetic Zomato service which led to atmost frustration, i have been verbally battling with you people for almost 3-4 hrs expecting a favourable resolution for my plaint, But all my efforts went in vain.

With Regrets,
Frustrated Customer

Iam Bharath R (bearing Zomato ID is FE2034379) I have joined for part time work in Zomato and I have finished all details filling in the form and i have completed the training videos and i have paid rs 500 for T shirt and Bag still now iam not received any thing as on my I'd is also pending this error is showing from nearly one month completed now I tried to do work without tshirt and bag but now there is showing your I'd is suspended because of BGV failed that's why I am complaining it about Zomato.
Kindly help me as early as possible.

Thanking you

Fck you guys m not ordering anything from zomato henceforth, there's always a fcking problem with these guys.

Ordered four items from Zomato from Paakashala Restaurant and one item (Pongal) was missing. Zomato's response is to consider it an exception. No refund provided for the missing item.

My zomato order id -[protected] dated 28.09.2022 order canceled but my refund amount 401.10 not yet received please resolve my problem as early as possible. complaint also raised but zomato persons not responding ticket id is 20266064 dt 30.09.2022

I am already following all of Zomato terms, after all they deactivated my ID FE1751456

My name is juthuga rudhra bhanu prakash. I am working as delivery partner in zomato from last 6 months.my I'd was deactivated due to BGV verified.i don't know why it is deactivated.please kindly activated my id sir.This is the only income source for me sir

ZOMATO ID: FE1945380
CITY: KAKINADA

As i have placed an order of mutton jumbo from mehfil restaurant of Rs 790. Later i have cancelled the order due to misplacement of address. So they have charged me cancellation charges of Rs 466.
So I immediately contacted them to refund the full amount as it was happened unfortunately and even i cancelled the order within 1 minute only. So at last they accepted for the same but till now I didn't received any refund.even 8 visited my bank home branch also they confirmed me that there is no refund initiated from Zomato to my source account. I request you to please take an action immediately.

I can't apply coupon codes on Zomato while ordering food from any restaurant. It disables the option and says "Coupon codes are not applicable on current order".
Please look into this issue as soon as possible and try to resolve it.

Order ID - [protected] date of incident - 28.09.2022
Email id of Zomato - [protected]@zomato.com, [protected]@zomato.com, [protected]@zomato.com

Description of Incident.

I ordered food with Order ID - [protected] and delivery time was 36 mins approx. However, received call from Zomato executive to inform that delivery person - Nilesh Palkar is unable to deliver and required to cancel. I asked the Zomato executive do not cancel the order. This order was picked up other delivery boy from restaurant as checked with the restaurant. In between my order was cancelled by Zomato without customer consent. For resolution, I had contact with Zomato executives - Zia, Kajal, Anchal and Priyanshu . After 42 minutes of conversation Zomato Executive - Anchal disconnected the call without customer consent. There is no solution provided and no compensation provided

1. Without customer consent how company executive can cancel the order?
2. If the order is picked up by other delivery boy then why it can't be deliver?
3. Anchal - Zomato Executive how can disconnect the call on face of customer?

Solution - For the mental harassment Zomato need to compensate to the customer along with all charges including Consumer Forum apart from refund.
Or, deliver the order without any charges.