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Updated: Jun 1, 2026
Complaints 7935
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710
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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zomato reviews & complaints page 92

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R
Raunaqq
from Kolkata, West Bengal
Feb 16, 2022
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I ordered under their promotional offer of buy 1 get 1 free. And
when ordering the app showed me the price of 2 for 2 so I
went back and removed one thinking I can choose only one
pizza.. took me 20 mins to find an executive from Zomato to
help me.. by which time the order was already out for
delivery... I was told I was at fault and that I should test the
system again... with over a decade of actively using Zomato.…
it came to me as a surprise…. however I went ahead to test the
system again. and guess what. the coupon code thing
doesn't work at all.. I'm surprised how the restaurant hasn't
figured this out or are the in on it since it gives them traction
at full payments
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    S
    Softy Sourab
    Feb 16, 2022
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    Sir mujhse dubara onboarding fee le li or id bhi chalu nahi kari pls mere paise return karo nahi to me court me complaint karunga
    Zomato customer support has been notified about the posted complaint.
    Feb 16, 2022
    Updated by Softy Sourab     sir mujhse onboarding fees le li or id bhi chalu nahi kari mujhe paise vapas chahiye nahi to mai court me complaint karunga

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      S
      Santu nandy
      from kolkata, West Bengal
      Feb 16, 2022
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      Hello sir
      My zomato id-FE1735849
      Ph no-[protected]
      My id verification is pending. Please sir verify my id. I want to work. I have pay rs.1280 onboarding fees. Please sir start my ac.
      Zomato customer support has been notified about the posted complaint.
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        J
        JAI BAJRANG BALI
        Feb 16, 2022
        Resolved
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        Resolved

        Rate card Surge pay nahi mil Raha hai sir 2 year old sa mil raha tha 1 week sa hata diya gaya hai lakin beyke per hai sir aur cycl

        Address: Saidanpur mainipur jaunpur uttar pradesh

        Sir[protected] Se[protected] tak ke pay-out me Mujhe target pay order pay surge pay milahai 11am Se 3pm per order pe +sergpay RS 25 3pm Se 6pm RS 20 6:59pm uske bad 7pm Se 10pm tak RS 30 milahai + usme target pay ad hoke hapteka payout bana hai[protected] sab kuch so kar raha tha[protected] ko surgepe hataya gaya hai lekin byke wale I'd par +sergepay+targetpay sabmilraha bike id per mil raha hai 35rs cycle id ko 15 hi mil raha hai hai sir...
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        S
        sha_hit1540
        Feb 15, 2022
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        Hi,

        This is second time I am writing to raise a complaint against my zaggle promo code not working. It's been a month but I have not heard from the Zomato team. I confirmed from the zaggle team and they confirmed the promo code to be valid and working fine. They asked me to reach out to zomato team, but doing that is not helping me out.

        Hitesh
        [protected]
        [protected]@gmail.com
        Zomato customer support has been notified about the posted complaint.
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          P
          Parimala ammu
          Feb 15, 2022
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          Hi...
          I ordered chicken fried noodles, chicken roll, chicken tikka role... After few minutes I cancelled my order ... But before that I paid by GPay... But they charged full amount for cancellation fees... This is ridiculous... I didn't get food and my money back... Before cancelling ... They didn't mention about this fee... ...
          Zomato customer support has been notified about the posted complaint.
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            J
            Jroshan430
            from Kolkata, West Bengal
            Feb 15, 2022
            Resolved
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            Resolved

            Mai 31- 6 feb tak Zomato bike delivery me kam kiya hu but mujhe mera weekly payout abhi tak nhi mila hai mai us week me 3464 rs ka kam kiya tha aur mujhe cash 2515 rs mile the delivery ke time uske bad bacha hua ammount abhi tak mujhe nhi mila hai mai har bar Zomato ke helpline me complaint karta hu but mujhe bola jata hai Monday tak resolve ho jayga but kuch hota nhi hai ...team leader se v maine help mangi but wo kuch response nhi karte hai wo kisi v tarh ki help nhi karte hai
            Feb 15, 2022
            Complaint marked as Resolved 
            Mujhe mera payout mil gya hai thanks for helping
            Zomato customer support has been notified about the posted complaint.
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              S
              Surya partap
              from Chittorgarh, Rajasthan
              Feb 15, 2022
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              My i.d is suspended dear Zomato team meri i.d ko no mask me suspend Kiya hua hai pleas meri i.d ko activet kariye me Zomato me kaam krna chahata hu 1 Saal se meri i.d ko band Kar rkha hai my FE i.d 585662 my mobail no [protected] city chittorgarh steat rajesthan
              Zomato customer support has been notified about the posted complaint.
              Feb 15, 2022
              Updated by Surya partap               Pleas activet my i.d dear Zomato team sir and mem

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                A
                Abina Blasious
                Feb 14, 2022
                Feb 15, 2024
                This thread was updated on Feb 15, 2024
                Resolved
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                Resolved

                They deducted money twice for same order

                Ordered through zomato app on February 14, 2022 at around 9 pm in madhapur, Hyderabad. Paid via phonepe. First time the transaction was shown successful in phonepe, money (140.50.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato app....
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                T
                Thilagavathy gopinathan
                from Chennai, Tamil Nadu
                Feb 14, 2022
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                Address: 199, baba nagar, 1st main road, villivakkam, chennai 49
                Website: sbi/zomato

                I ordered 2 quick lunch and 2 limited meals for Rs.587/- through net banking. Amount was debited but in the order it is displayed Payment incomplete. Then i chose other mode COD and the order was placed. I request you to kindly refund my R.s587/- which was debited.
                Zomato customer support has been notified about the posted complaint.
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                  A
                  Aniket Valvi
                  Feb 14, 2022
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                  Hello,
                  I have completed all the process of Zomato. I am getting an Error of BGV Failed from 2nd Feb. Also I raised a Ticket for the same and got a repsonse that my issue will be resolved in 7 Working Days. It have been 10 days now but still no Updates. Apart from that I have Recieved the delivery items from zomato already and even the status for the delivery is not showing in the app.
                  PLease activate my ID so that I can start using and start the work with zomato
                  Zomato customer support has been notified about the posted complaint.
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                    A
                    Akash umre
                    from Wardha, Maharashtra
                    Feb 13, 2022
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                    Address: Mohan nagar nagpur road wardha

                    I ordered a food by zomato and i paid online but my food doesn't deliver to me and my money also not refund by the zomato
                    Zomato customer support has been notified about the posted complaint.
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                      A
                      Arcind
                      from Jaipur, Rajasthan
                      Feb 13, 2022
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                      Hi team, This is Mohan Yadav. I am working with your Company last 6 month. But last 1 month my ID was terminated. And I got message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Name: Mohan Yadav
                      ID: FE1547352
                      LOCATION: Vaishali nagar City:Jaipur Regards, Mohan Yadav
                      Zomato customer support has been notified about the posted complaint.
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                        D
                        Dilpreet111
                        Feb 13, 2022
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                        Hi, I am not able to setup my credit card. It’s a visa card but not from Indian banks. Earlier I used to order with same credit card and it’s no longer working. I ordered few items for my Mum’s birthday and when I went to pay, the app gave me an error payment cannot be processed. I can use my card all over the world but I have no idea why you guys are unnecessarily blocking overseas cards. Can someone please advise why this was happening and how can we resolve this issue.
                        Zomato customer support has been notified about the posted complaint.
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                          H
                          Harish_kumar_official
                          Feb 13, 2022
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                          There is no cash on delivery option available on my phone for any order. It always shows cod is not available at this moment but if i order the same thing from other phone it will show the cod option. I want to use my cod option kindly give me my cod option back. At first i was able to use cod but for 1 month my cod option is not working. You really need to fix that
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                            T
                            TECHNOLOGY by Subhendu Das
                            Feb 12, 2022
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                            Address: Delhi

                            I have ordered dhokla 1kg from Zomato at rs.168 when i received it i see that items in my order was poor and worst quality.. I have already contacted Zomato via chat or mail but nothing happened yet . I request you to please immediately refund my money to my original payment method...
                            My mail id:- [protected]@gmail.com
                            Zomato customer support has been notified about the posted complaint.
                            Feb 12, 2022
                            Updated by TECHNOLOGY by Subhendu Das                             I want refund anyhow
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                              V
                              Varanasi Janardhana Rao
                              from Hyderabad, Telangana
                              Feb 12, 2022
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                              Address: Chaitanya food court kphb hyderabad

                              12 FEB 2022
                              TRANSFER TO
                              [protected] INB
                              Zomato Media Private
                              Limi
                              [protected]IGA
                              MZQZRD8 Rs.288.75
                              Zomato customer support has been notified about the posted complaint.
                              Feb 12, 2022
                              Updated by Varanasi Janardhana Rao                               12 FEB 2022
                              TRANSFER TO
                              [protected] INB
                              Zomato Media Private
                              Limi
                              [protected]IGA
                              MZQZRD8

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                                A
                                anjaliaakash
                                from Delhi, Delhi
                                Feb 12, 2022
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                                Need refund
                                Payment done twice
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                                  A
                                  anirudh tayde
                                  Feb 12, 2022
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                                  Address: Shrirampur

                                  Dear sir my name is Anirudh Tayde want to inform you that my id has been terminated due to cancellation, beacuse I was new and didn't know the system.
                                  I am in very much need of job.please help me.
                                  My login and mobile number is: [protected]
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                                    A
                                    anirudh tayde
                                    Feb 12, 2022
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                                    Address: Shrirampur

                                    I got faulty rate card in which daily and weekly min g are not given. Please help
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