[Resolved]  Zookr.com — wrong product sent to me

I had ordered to purchased Geeoni m5 mobile set from Zookr.com on line. I had paid money through my Debit card.The docket no.of this order is 69641609623. I had received that product on 21-11-2018. I had opened this and found a wrong and used another mobile set modle geionee p3. I have made video and images of that wrong product while opening it. It seems zookr had done froud with me . I do complaint to zookr.com on their mail and help line no. as 01243864638 and Email as [email protected] & [email protected], after that they asked me to share the video and images of that wrong product. I have given them all the proof of that wrong product .I continuously doing request them from last 4 days and at last they denied to replace my phone. I again did request to return my mony or send a correct mobile phone as Geionee m5 that actually ordered, but they every time every day didn't receive my calls and disconnected many times. Inspite my all effort at last I am helpless and, I do complaint in your platform, and I hope you will definitely give me a justice. Regards Hansraj Guleria C/o Sh. Jayprakash VPO-Shamti, Dist-Solan (HP)PIN-173212 Mob:9418741971 Their first Mail reply was:_ Dear Customer, Thank you for your patience and understanding! We sincerely apologize for the inconvenience that you experienced. Kindly, Share Unboxing Video Of The Product For Better Assistance. *****Their last reply was:-On Sat 24 Nov, 2018, 7:06 PM GARIMA YADAV, wrote: Dear Customer, Thank You for writing in. Sorry to inform you that your case is not eligible for replacement or refund as per our policy. We have delivered the product as was shown on the website. Hence your request cannot be accepted and we are going to close your case. For more information, please read our return policy here. Return Policy We offer a two day window (from delivered date) to our valued customers to return a product under the following events and receive a refund in the form of store credit in their registered account on our website. If you receive: Defective Product (Software/Functional Issue) Wrong Product (Model) Dead Product (Product Not Working) Damaged Product (Physically Damaged) If a wrong or damaged product is found, the same must be reported within 48 hours from the delivery date accompanied with images/video of the product & product box (through email). We advise all our customers to make an unboxing video at the time of receiving their orders, so that their grievances can be resolved smoothly. We accept your request when we receive your goods completely unused and accompanied with all the accessories. The maximum resolution time promised to the customer is 15 working days. There is no refund policy on our products. If you discover a defect in any product, please contact the manufacturer/seller directly for information regarding the manufacturer's warranty/seller's warranty. Any complaint received after 48 hours will be the sole responsibility of the seller/manufacturer. Please contact them directly. The address and mobile no. of the seller is already present of the manifest. Once we have received your return request, we will ask you to return the product using a courier company of your choice to the shared location. Once received, a refund in the form of store credit will be issued to your registered account. The credit amount will exclude any shipping charges borne by the customer or the company. Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies. Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern. You can drop us an email at [email protected] or call our customer care executive on 0124-3864638. At first contact, you will be addressed by one of our customer service representatives. Our Customer Service Representatives are empowered to resolve complex issues and complaints by making fair and reasonable customer service decisions. Note: When contacting us you must quote your Registered Mobile Number or Tracking Number that you received at the time of placing the order. Our Customer Care team may ask for further details to verify your order and identity