[Resolved] Zoom Car — 100402 bike unlocked accidentally

 
1 Review
North 24 Pgs, West Bengal, India
 Aritra Bhattacharjee
Hi zoomcar,

I accidentally booked a wrong bike tonight near najrul tirtha. I typed a different digit. It seems someone is using the bike 100402 and i m being charged as i cant end the trip.. I am being charged from my paytm wallet..

I would be highly grateful if you can end my trip and help me out with my problem.

Thank you
Customer - aritra bhattacharjee
Location - new town, kolkata
Complaint marked as Resolved 2018-01-09 07:33:48

Complaint Status


[Dec 06, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified Support
Zoom Car Customer Care's response Dec 08, 2017
Hello Aritra,

Greetings!

Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.

If there is any excess amount deducted from your Paytm wallet, kindly send us an email to
[protected]@zoomcar.com with the below requested details.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

We shall have a check and refund the excess amount charged for the trip.

Regards,
Sowmya
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    83%
    Complaints
    2740
    Pending
    115
    Resolved
    2245
    phone
    +91 80 6748 1200
    location
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    Zoom Car - 100402 bike unlocked accidentally