[Resolved] Zoom Car — 100402 bike unlocked accidentally

Aritra Bhattacharjee

from Kolkata, West Bengal

Address:

700102

Hi zoomcar,

I accidentally booked a wrong bike tonight near najrul tirtha. I typed a different digit. It seems someone is using the bike 100402 and i m being charged as i cant end the trip.. I am being charged from my paytm wallet..

I would be highly grateful if you can end my trip and help me out with my problem.

Thank you
Customer - aritra bhattacharjee
Location - new town, kolkata

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Jan 9, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Zoomcar Customer Care's response Hello Aritra,

Greetings!

Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.

If there is any excess amount deducted from your Paytm wallet, kindly send us an email to
[protected]@zoomcar.com with the below requested details.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

We shall have a check and refund the excess amount charged for the trip.

Regards,
Sowmya