[Resolved] Zoom Car — A terrible car with terrible service

Ramit T

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 110017
Website:	www.zoomcar.com

Worst service of the world zoomcar. Their new tagline is a terrible car with terrible service! I had a booking for ford figo (Jps6v5s79). The initial time for pickup was 1:00pm but for some reason they cancelled that i had to wait a full hour (And re-book on the app again and again only to find out there was an error on the app and you can only change the booking time via website) to get the car.
Initially the car was a bit funny to drive but i believed it to be due to the high usage of the car (75000kms). After going through the trouble of going to greater kailash east and getting the car, the car broke down on the way to ghaziabad within the hour that i took it. I had to wait a full hour before i could get assistance and that too not from zoomcar but i had to arrange my ride home back to delhi myself. I requested the company to send me another car but they refused and are telling me that they will give me a full refund.
This is the most [censored] service i have ever paid for (Paid alot too, they overcharged me 560 aswell)
They are so unprofessional and have no regard for somebody elses time or safety. I am a woman and it could have been the middle of the night. The car has serious issues which an amateur mechanic can also pinpoint (Clutch plate in terrible condition). I requested again and again for another car to no help. My whole day is wasted due to their mismanagement and i am officially sick because of waiting in the sun for an hour.

Was this information helpful?

No (0)

Yes (0)

Oct 22, 2016

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Sep 06, 2016

Updated by Ramit T Firstly, I would like to say that I never badmouth anything that I use even if the product or service was bad because I think that people are doing their best but my experience today has compelled me to write against this company.

Verified Support

Sep 21, 2016

Zoomcar Customer Care's response Hi Monica,

Greetings !

Firstly, please accept our sincere apologies for the inconvenience caused. This is definitely not the experience we aim to provide to our customers.

In regard to the car condition, please note we do follow a strict protocol in ensuring that our vehicles are maintained well. Reviewing your comment we see that there has been a lapse in our system. We have been working on this issue and are taking corrective measures, to ensure such issues are minimized and we provide a hassle-free experience to our customers.

We have escalated the issue to the concerned department to investigate and to ensure the issue is fixed at the earliest.

Such feedbacks are truly appreciated as it gives us an insight of the user experience. Please rest assured, we have noted your feedback and we will surely take corrective measures on the same.

In regard to the pending amount of Rs.560/- it has been initiated to your bank account on 6th Sep 12:43 PM.

Once again, we apologize for the inconvenience caused. Please rest assured, the issue has been escalated to the concerned department to take appropriate measures to ensure that our vehicles are rechecked before the handover. We hope we get an opportunity to serve you in future so that we can provide you a great driving experience.

Appreciate your understanding in this regard.

Regards,
Zoomcar.