[Resolved] Zoom Car — about inconvenience charges | |||
Hi, This is naveen i have booked zoom car on 23rd this month (April-19) i have car pickuped on 25th morning around 5am as per booked timing, i have returned back baglore around 9pm i have parked nearest pick up place. And we have went to dinner for rt nagar after dinner, i got call from zoom car customer care asking sir you have parked near pickup place so your trip over or what sir. I said we came for dinner i have to go other place still not ended my trip so executive said ok i'll update same thing to my customer (May be car owner), After dinner unfortunately we went to sister house near nelamangla because 5days before my brother varicose vein laser surgery happend in apollo hospital sheshadripuram he called me getting painful so went immediately there after that i came 4.50am car parked place and i have parked where i have picked that car and i'm trying to book completed process but it's already closed from backed team and they have charged me inconvenience charges 10k extra, As per booking on 25th 5am pick up and 26th 1am returning time so i have returned car 4hours late so for that they can charge as per policy like hourly 500rs like, but they have charged me 10, 000/- they have thinking like customer are foolish and i dint get any details why they have charged 10k and i'm trying to contact customer care executive as while calling customer care num they're saying pls press 7num while select that num it's saying you have pressed worng num... Find the bellow attached screen shot booking number vehicle num and charged amt details... Definitely next time i'll not use zoom car and i'll not refer any my colleague and friends Was this information helpful? | |||
Jun 5, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Apr 28, 2019 Zoomcar Customer Care's response Hello Naveen, Greetings! We understand your concern here. We did go through the booking and see that the key was missing during your reservation. Hence, we have levied the charge on the booking. The levied charge is valid. Unfortunately, we will not be able to reverse the charge. Regards, Ramya. S Apr 28, 2019 Updated by Naveen@suresh Dear ramya, Customer still not returned that car because we have planned go some other place in that movement only I got call from your executive for conformation so I said clearly I dint returned we came for dinner so that key with me only without return that car how can I leave keys in side the car tel me pls confirm once that key in side only near gear lever... One thing I'm not understanding that without customer conformation how you'll think that car returned. because I have parked near pickup place so now onwards zoom car customers have think twice to park near pickup place right... Pls check i have attached screenshot for your reference your executive called me around 10.11pm for confirmation if you required I'll provide you call recording also...  | |||
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Customer still not returned that car because we have planned go some other place in that movement only I got call from your executive for conformation so I said clearly I dint returned we came for dinner so that key with me only without return that car how can I leave keys in side the car tel me pls confirm once that key in side only near gear lever...
One thing I'm not understanding that without customer conformation how you'll think that car returned. because I have parked near pickup place so now onwards zoom car customers have think twice to park near pickup place right...
Pls check i have attached screenshot for your reference your executive called me around 10.11pm for confirmation if you required I'll provide you call recording also...