[Resolved] Zoom Car — about not ending trip of pedal

Sangeeta Poswal

from Bengaluru, Karnataka

Address:

560068

This is so disappointed, i booked one pedal near 13th cross 20b main maruti nagar vekatesh a layout btm 1st stage near 3:30pm since approx 5:30 m trying to end my trip on same place but it is showing station not found and not getting end trip.
M getting charge again n again. And amount getting deducting consistently form my paytm.
I mailed direct form your zoom app but got totally improper non relevant answer.
Could u guys really help me.

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Nov 30, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Zoomcar Customer Care's response Hello Sangeeta,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regard
Wasim
Zoomcar