[Resolved] Zoom Car — account got blocked

bhanu870

from Delhi, Delhi

Address:

loksangam vihar, Pune, Maharashtra, 411007

I logged in to zoom car from my account [protected]@gmail.com. I was trying to book the car for 12 october 2019 but during checkout i was seeing error that my account has been blocked. I am already an existing customer and have rented the car earlier also. I mailed to the zoomcar support regarding this but did not get any response till now. It's the worst service i have seen by any company who advertise 24*7 support but did not reply.

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Nov 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2019

Zoomcar Customer Care's response Hello Bhanu,

Greetings!

We understand your concern here. Upon checking, we see that you have created multiple accounts, hence, the account is blacklisted.

Regards,
Ramya. S

Oct 03, 2019

Updated by bhanu870 I have created only single account and used same phone number. can you send me the details of multiple account and also can you pls give me the steps to unblock the account.

Verified Support

Oct 04, 2019

Zoomcar Customer Care's response Hello Bhanu,

We request you to kindly send an email through our contact us page, requesting for the details.

Our team shall revert to the email sharing the email ID.

Here's the link for your reference - https://www.zoomcar.com/bangalore/contactus

Regards,
Sowmya