[Resolved] Zoom Car — account has been blacklisted

junaid farooq

from Mandapeta, Andhra Pradesh

Address:

520002

Hi team,

My account is also blacklisted unnecessarily without any mail. Every time i try to do the booking it showing you account has been blacklisted. After raising support ticket, came to know that my account has been blacklisted due multiple uplodation of my driving license.

However, when my friend logged into zoom app by using [protected]@gmail.com email i'd, found that the my dl was used for the trip.

I know that this id ([protected]@gmail.com) has referred by my primary id ([protected]@gmail.com), so you can removed those credits from ([protected]@gmail.com) as they have used the same my dl for their booking. Even this may cause legal issues in future.

Request you to kindly activate my account with below credentials:
Name - junaid farooq
Email i'd - [protected]@gmail.com
Contact no. - [protected]

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Apr 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2019

Zoomcar Customer Care's response Hello Junaid,

Greetings!

We understand your concern here. Upon checking we found the driving licence which you have uploaded in the account - [protected]@gmail.com has been already approved under the account - [protected]@gmail.com, hence, we regret to inform you we will not be able to approve the same driving licence.

Regards,
Imran

Mar 05, 2019

Updated by junaid farooq Dear Imran,

That id is not mine and it can be misused, You need to delete that account or delete the DL from there because my DL is fraudly misused there. Please understand the importance of the situation, What if the other user misuses my DL from their account. Please act sensibly and please do not suggest lame solutions, have you read the complaint? I'm saying that account is not accessible to me because its not mine and you keep on saying to use that account. I wrote clearly that my DL was used without my knowledge and you are not even reading the query properly. I will escalate the issue, if you are not going to solve this right now.

Please understand that I'm not interested to use your services anymore, market is giving much better service that your mindless service. I need you to solve this because my DL is used my someone else.

Regards,
Junaid Farooq