[Resolved] Zoom Car — account has been blacklisted with no reason | |||
All of a sudden my zoomcar account get blocked with no reason stating and no email communication. When i come to know, while i am trying to book the trip, at payment page it was showing payment error. Omg we have to dream that zoomcar has blocked my account by seeing that information message. Being a supermilers club member, with no intimation and with out reason they are blocking my account. I need all the reasons with complete details and explanation. With regards Sandeep kumar g [protected] Was this information helpful? | |||
Dec 4, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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I didn't create any multiple accounts. It is total of zoomcar responsibility for this.
You can verify the details also. Now i am sharing the same.
i am using my account ie., [protected]@gmail.com from very starting onwards and i was in supermilers club. Everything is fine with that.
But one day my friend created the account with [protected]@gmail.com. with her driving licence. Then she book the trip along with three other friends in which i was one of them.
Then there she got a call from zoomcar stating that whatever the driving licence uploaded was invalid and if possible upload any of your co driver license to continue the ride.
Then she go-ahead with the solution provided by your executive and completed the trip and we can provide audio proof also if required for the same.
Then later i am trying to book the trip with my account, it showing blocked. How much big cheating it was. Solution to upload the driving license was ur solution only and foe that you guys will block our account without any reason and warning of what we did against the policy.
Seriously this issue will be going to tough for zoomcar and if the same response continues from your side you guys will going to face the legal action as each and every discussion of you zoomcar executive to upload codrivers license was recorded and will be submitted to court.
It is better to reactivate my account [protected]@gmail.com and it is good to arrange call back for the same for better resolution.
Note: For your kind information, currently both the accounts are blocked by zoomcar. None of them active for no reason.
I am here attaching the driving license of my account name G S Kumar, with registered mail ID [protected]@gmail.com.
Hope i am expecting callback from you.