Zoomcar Complaints & Reviews

I booked a zoomcar with fuel in september 2020 sale and paid 4999₹ to zoomcar as security and 1639₹ for fuel which should be refunded to me.
Total refund amount is showing as 6638₹ Which should be processed into my account within 30 days of trip over, but its been 60 days now and zoomcar is not giving any information for my refund. When I try to contact them, they are not talking to me over a phone call, when I tried to contact them through twitter then they are just sending same line again and again, that my money is safe with them but they do not know about when will I get my money back. Now I was tired of contacting them so I'm complaining here.

We booked Zoom car on 04/09/20 and completed the trip on 07/09/2020. We had paid an advance amount of rupees 3000 which is refundable. But still it is not credited to our account. We had complaint multiple times regarding this issue. But still there is no response and the refund is not credited back.

Hi Team

I have completed 2 car bookings from Zoom car but till now refund not initiated. There is no customer care number. Customer care number is only for the current bookings but not for the other issues. I am very disappointed with the zoom service . Following are the my trip details.

Trip 1 :- 29th August 2020
Booking ID :- JPS6ND3ZA
Pending Refund Amount :- 1259

Trip 2:- 25th September 2020
Booking ID :- JPS6NANCY
Pending Refund Amount :- 1499

I had booked a zoomcar on September 19th and zoomcar itself cancelled my booking stating that the car had met with accident the previous day. From then on till today they have not initiated my refund of 4836 rupees. As per company policy it will take 30 days for refund to be processed. It's almost going to be 60 days and still refund is not even initiated. Zoomcar is cheating customers by taking high booking amount and cancelling the booking by stating silly reasons and not refunding the amount. This is a huge scam. Can we give a police complaint ? If we all can come together we can give a police complaint

I booked a car with booking id JPS6NVC9G. but I cancelled it on 30th of September. but till today I didn't get the refund. Since according to their policy it takes 30 working days but it is more than that. please help me out.
thankyou

Booking ID JPS6NKPCG.
Even after 6 months, still refund is not made. No response from their team and not even contactable.

I have not received the refund of rs. 1999 which was as deposit before ride.

I booked a car in Zoomcar yesterday from 9 am to 10 pm. I observed that the car tyres were not in good condition but however I was in hurry and my work is within the city limits hence I have taken the car. At around 9 pm one of the tyre got punctured and I called to Zoomcar immediately for the road assistance. They sent a person where he handled over the tools to me and he left. So I changed the tyre myself and ended my trip. And after that I am getting calls from Zoomcar to make a payment of 5000 for inconvenience fee, when I checked with them, they informed that the 5000 charged for the tyre which got punctured, which is completely injustice. I am seriously regretting of booking a car in Zoomcar.

I, Arun Karthik V, subscribed a car (Polo) on June 26, 2020 for one month. I returned the car on July 26, 2020. The refundable amount of Rs.4999/- not yet refunded. My phone no. is [protected]. Kindly refund the amount.
When mailed to zap.[protected]@zoomcar.com there is no response yet and I have technical issues with the zap app too. Please refund my money which is due

I made booking for car on Oct-2 and paid 6616 which includes 2999 security deposit.. then zoomcar cancelled the booking and it's been 40 days I am waiting for refund..

My booking id is JPS6NVC4H

Please refund my amount against JPS6NDTG8 dated 7 sep 2020.
It is pending since mare than 2 months. Otherwise i will go for legal action against Zoom car campany

I didnt received the refund amount of rs 15978 up to now please go through the attached image. daily i am calling on Zoomcar Customer care numbers but all numbers are not connecting and no reply from customer care

I had not received the amount of RS 15978

I had made a booking with zoomcar, but they cancelled it stating that vehicle is not available and the amount will be refunded. However, it's been around 45 days but I haven't received my refund amount of 4950.

The booking was made on 27 Aug and they cancelled it on 28th Sept., as per the policy refund should be reflected in a month but that has not been the case. Please help me with this....

I have made a booking with zoomcar for car rental from 22 Oct 2020 to 27 Oct 2020 with booking ID JPS6NEMCJ. I have done my booking one month back for Hyundai Creta for this trip but one day before the trip zoomcar customer support "P Sandeep" told me they can't provide me the Hyundai Creta due to some car insurance issue, alternative zoomcar provide me the maruti swift car and told me the extra charge for Hyundai Creta will be returned to me on final settlement and the tariff will be same one month back for swift, which is around Rs.5800/- appx. I had payed Rs. 7630/- for Hyundai Creta.
Now when i call the customer care for my refund, they telling me maintenance refund of Rs.700/- will be calculated but not the car downgrade plan will be calculated. when i ask them why car downgrade will not be calculated. they told me in there system it is showing Hyundai Creta and maruti swift car tariff showing same they cannot help me regarding my refund.
Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

I have cancelled my zoom car booking 2 months back. Till now i haven't received refund.please find the booking details in the below image and help me to get the same. The refund amount is Rs2975/-

This is regarding the pending refunds of two of my bookings (booking id- JPS6NYRK3(₹4586) & JPS6NY8XM(₹3599)).
You claim to settle the refunds in a maximum period of 30days, yet i haven't received my refund yet!
I have contacted customer care multiple times, have tweeted about it multiple times, the response will be the same "will process it soon" and its been more than 6months and still pending.
I am loosing trust and patience on zoomcar.

Order id # JPS6NVKGC, I booked for one day on 01/10/2020 for 02/10/2020 using my credit card. At 3:00 am on 02/10/2020 I received a call from a zoom car personal stating that the order will be cancelled because they don't have the car available. Whole family was looking forward to the trip. Family dissappointed. Refund has not been processed as on 10/11/2020. I have posted reviews on Google play store and receive reply stating that it will take another 2 to 3 weeks. Very disappointed and frustrated.

Hi, I have booked the car from zoomcar on 20th Aug 2020 (JPS6NOL92). Within 2 hrs l canceled the booking. Now that amount of Rs. 6560.00 is pending from past 3 months. Not able to call them because they blocked the calls. Only ppl with booing can call them. I am planning to go to consumer court along with other friends who is facing the same problem.

Regards

Vasudev Shenoy M

I have booked zoom car 2 month before and still I am not get my refund amount. I have sent many mail to take follow-ups but no response from support. This is clearly fraud against customer.