Zoomcar Complaints & Reviews

I have booked ride on 22 August 2020 with fuel and I refill fuel of amount Rs 2000 and till date I have not received refund amount. several of time I contact/mail and talk with zoomcar executive but still the amount is not refund and from last 2 month issue was not resolved.

Requesting you to please look into this matter and resolve it as earliest.

kindly do needful as earliest....

I booked a car on 20th August, 2020 from Zoom car (Booking ID- JPS6N0PR2) which they cancelled, just 45 mins before the booking time
It has been more than 2 months that I have not received the refund of amount of ₹2, 597.
I have complained many times through emails and phone calls, but received no reply from Zoom car.
And moreover, I didn’t cancel the booking, they were not able to provide car.
Firstly it’s...

I had made a booking through zoomcar for 25 Nov 2020 and returned the car on same day. Now it has been over 1 month. Still the Refund amount is not received.
Customer care number is unable to connect.

Booking ID: JPS6NEEBK...

I have booked car from zoomcar on date 18/09/2020 WITH BOOKING ID JPS6NEQP9 . After I picked up the car, there were no petrol in it and as per zoomcar policy if we refuel the car, they will return the same amount to us and I did the same, after I have completed the trip I did the same uploaded the bill and everything required for it but it's already 1 month and they have not issued any refund for it and now they are not responding to my mail...

I booked a zoom car in May and refund of 2000 is pending. Everytime I contact the customer care they assure that refund will be issued in 2 weeks but again the same cycle continues....

Respected Sir/Madam
I booked a zoom car on 25th Sept 2020

My booking details are as follows:

Booking Id: JPS6NETKQ.
Car type: Swift
Pick/Up : 12:00 AM / 26 SEP 20, SAT
Drop : 09:30 PM/ 28 SEP 20, MON
Registered Mob: [protected]

But due to the far pickup location and non-availability of a car near my area, we requested customer care to cancel my booking. For...

I cancelled the trip booked twice in zoom car but still till now I dint received my pending amount which is deducted through my credit card, kindly help me to get refund ASAP.

Thanks and Regards,
Raghavendra...

I have booked the Swift car on agust 23 and returned it on same day now it is almost 2months over I didn't receive my refund amount till now...

I, Arun Karthik V, subscribed a car (Polo) on June 26, 2020 for one month. I returned the car on July 26, 2020. The refundable amount of Rs.4999/- not yet refunded. My phone no. is [protected]. Kindly refund the amount....

I subscribed for a car in June 2020 by paying Rs 23558 but there is no response from the team from then.

I want to cancel my subscription and full money back.

When I contacted in June they said due to pandemic situation there will be delay in processing. It's been 4 months and the call centre number no one will attend and for emails no response....

Hi there
I have booked a car from zoomcar but unfortunately I had to cancel the order.
I have cancelled my order on 27 sep and today it's 25oct and there is no contact with the company.
Tried calling zoomcar all online numbers provided online but all numbers seems to be out of service.
Please initiate my refund as soon as possible.

I'd: JPS6NE2L9

Cell no:[protected]...

I made a booking through zoomcar for 21 Jul’20 and returned the car on same day. Now it has been almost 3.5 months and they haven’t refunded my pending amount. Initially they claimed that there was some issue in there payment api service when I contacted them through customer service number but the fraud has gone to next extent when they hav removed the service of contacting customer care for previous booking. How a customer will raise...

I uploaded my DL details.but still not approved.pleade help.how much time it will take?...

4999 taken after that u r support team mobile not working since 25 days...

I pay multiple time same amount in zoomcar one from payzap and second one is rbl card payzap transaction show failed but not received refund. I have send mail more then 5 times but still not getting any solution for that please help me.
I shared all of booking and payment dedcution screen sort with it
Booking id is JPS6N7XSA...

Booking id - JPS6NA8VZ
Car number - MH14 HG3016
Booking date - 06-sep-2020

It’s been more than one month but I didn’t received security deposit refund yet.

Tried to connect your customer service number but it don’t have connect to representative option.. not responding to email sending from zoomcar app.

Chetan...

I have done abooking on August 2020 and later cancelled on Sept 23rd. Refund amount of 6500 was initiated and they says 30 days for refund. Its already been a month.

More than refund, there is no any provision for talking to a customer care executive for enquiring the status. There is no reply from customer care after sending mail also.

If a person is booking with the help of a credit card, the interest also...

A couple of days ago, I booked a self drive car using Zoom cars. My specifications were very clear, I need a seven seater and I needed it delivered home.
Exactly, a day before the booked date, I get an alert stating that the car would not be delivered to my location and I would need to pick it up. However there was no mention of refunding the delivery fee.
I raised a query through their app and did not receive any response....

My booking id JPS6NDA29 cancelled in Aug26th its been 2 months still no refund. And no response at all for any email no contact.
Really its a cheating....

At first i booked a trip on 22nd july for that i had to get 2200rs refund for fuel for that i called the customer care of zoom car for 10 to 15 times everytime they are answering like the refund will be initiated in a week or like that at last i asked for the coupon of the same amount they given it and there is another booking that was made on 12th oct i cancelled it for that i raised a request till now i doesnt get any response for that...